Best IT management software in 2025
An organized approach is key to running a successful IT business in 2025, and sometimes, all you need is a single management tool. Specifically, IT management tools are very convenient for optimizing your resources, service requests, reporting, and dashboards.
Of course, different IT businesses need different IT management software tools, so I’ve made it my mission to present the perfect solution for yours. Together with my Cybernews team of experts, I’ve reviewed various IT management solutions and compiled a top 10 list.
I’ve analyzed them based on their pricing range, features, usability, and best application. Below, I’ll explain my findings and ranking methods to show you how I selected these particular tools.
Best IT management software – shortlist
- NinjaOne – my top all-around pick for the best IT management software
- Freshservice – best for inventory management and workflow automation
- Atera – best for remote monitoring and management
- Wrike – great for project management and progress tracking
- Zoho Sprints – best for backlog management, automated reports, and meeting schedules
- TeamViewer – best IT management solution for large teams
- Monday.com – best AI management tool for beginners
- Rippling – best option for customized workflows and learning programs
- AWS Systems Manager – comprehensive solution for all company sizes
- Red Hat Smart Management – best for Linux environments
Our team of researchers and IT specialists put IT tools through real-world tests. From cloud management to workflow automation, we check how well they perform, how secure they are, and whether they’re worth your time. Here’s how we test IT tools.
The best IT management software compared
Before I get into the features of my best IT management software picks, let’s take a moment to cross-reference my handpicked tools by some key categories. Here’s their head-to-head comparison in terms of pricing, features, and usability to help you go for the right one:
| IT management tool | Best for | Standout feature | Pricing | Customization capabilities |
| NinjaOne | Endpoint management software for small to medium-sized companies | Advanced RMM tools, automated workflows, free trial, no maintenance fees | Pricing available on request | Customizable dashboards tailored for IT administrators |
| Freshservice | From mid-size companies to enterprise IT businesses | Generative AI solutions, multi-channel marketing automation, inventory management features | From $19/month | Custom plans for enterprise-level companies |
| Atera | From mid-size companies to enterprise IT businesses | Enterprise-grade services, tailored customer support insights, audit logs, QuickBooks accounting exports | From $129/month | Custom service portals |
| Wrike | From small businesses to enterprise IT companies | Free mode available with basic IT management functions, open API integrations | From $10/month | Custom item types, customizable integrations |
| Zoho Sprints | Small to mid-size IT businesses | Agile project management, all-in solution for reports, timesheets, and meetings | Around $1/user/month (free plan available) | Custom workflow stages |
| TeamViewer | Teams with 15 or more users | Remote sharing and script execution, inventory management, dashboards and reporting, remote script execution | From $112.90/month | Custom monitoring policies |
| Monday.com | Small to mid-size businesses | Workflow management features, CRM, development flow tracking | From $9/month (free plan available) | Custom templates |
| Rippling | Mid-size IT businesses | US and global payroll system, recruiting and learning management | From $8/month | Customizable workflows, customized learning programs |
| AWS Systems Manager | Small businesses to enterprise companies | Workflow automation, patch management, performance monitoring | Custom pricing on request, free version available | Custom nodes management |
| Red Hat Smart Management | Large IT businesses | IT automation, open-source AI models for deployment, edge computing | From $196/month | Customizable workflow |
Best IT management software – our detailed list
Now that I’ve covered some basic details by comparing IT management systems, it’s time to dig beneath the surface and provide specifics. I’ll show you what distinguishes each of my top 10 picks from average IT software tools to help you choose the best one for your business needs.
1. NinjaOne – my top all-around pick for the best IT management software
| Best for: | Endpoint management software for small to medium-sized companies |
| Free trial: | Available (14-day free trial) |
| Starting price: | Pricing available on request |
| Top features: | Advanced RMM tools, automated workflows, free trial, no maintenance fees |
NinjaOne is software for IT management that allows you to integrate all your tools into a single dashboard. It’s built on SaaS architecture and suitable for all types of IT companies, from small businesses to enterprises.
It’s especially convenient for endpoint management and extremely useful for RMM, backup, remote control, and other management applications. I’d also recommend it for centralized device monitoring and management. Its automated workflows and remote troubleshooting make it a perfect tool for IT companies.
Other capabilities include patch management with an automated deployment system, which can be used to schedule updates and track compliance. Mobile device management is also one of its strengths, and it has custom inventory tracking with historical logs.
2. Freshservice – best for inventory management and workflow automation
| Best for: | From mid-size companies to enterprise IT businesses |
| Free trial: | Available (14-day free trial) |
| Starting price: | From $19/month |
| Top features: | Generative AI solutions, multi-channel marketing automation, inventory management features |
Freshservice is a great IT controlling software that excels in inventory management features. It provides centralized device monitoring and management, including asset tracking and inventory records. It’s an all-in-one tool that allows you to avoid manual tracking altogether and focus on optimizing endpoint infrastructure.
The tool employs generative AI solutions to help with IT management and has its own ticketing system with streamlined automation. Automated ticket maintenance and assignments can help your business avoid downtime and focus on services to increase user satisfaction.
In terms of integration, Freshservice is among the best IT management tools. It offers complete workflow automation, allowing you to integrate external apps to optimize your services and enhance delivery. I also liked its user-friendly interface, which makes it a perfect option for those just getting started with IT management tools.
3. Atera – best for remote monitoring and management
| Best for: | From mid-size companies to enterprise IT businesses |
| Free trial: | Available (30-day free trial) |
| Starting price: | From $129/month |
| Top features: | Enterprise-grade services, tailored customer support insights, audit logs, QuickBooks accounting exports |
Atera is an IT management platform that is especially convenient for remote monitoring and management. It’s also a complete workflow automation tool that covers a wide variety of tasks, such as software updates, maintenance, and script-based fixes.
I also liked its all-around application, starting with audit logs, integrated QuickBooks accounting, and task scheduling and alerts. You can also use it to automatically create tickets or combine RMM and PSA capabilities in a single dashboard.
On the other hand, it provides a complete reporting and analytics solution, covering various aspects that help run your IT business. On the security side, Atera features encryption methodologies with administrative privileges for authorized users. Of course, it also safeguards against unwanted third-party access, which is to be expected from a tool in this price range.
4. Wrike – great tool for project management and performance tracking
| Best for: | From small businesses to enterprise IT companies |
| Free trial: | Available (14-day free trial) |
| Starting price: | From $10/month |
| Top features: | Free mode available with basic IT management functions, open API integrations |
As an affordable and beginner-friendly IT management tool, Wrike has all the qualities you need for proper project management and performance tracking. Some of its clients include T-Mobile, Siemens, and other prominent players in the IT and technology realm.
It’s an excellent tool for business management, allowing you to create a single dashboard with all necessary integrations for performance tracking. For instance, you can use it for charting, assigning tasks across the integrated board, and managing workload calendars.
It’s also an excellent tool for budgeting and financial overviews, giving you clear insights into the total planned budget per project, ROI, and leftover budget. Its AI automation can also help you with incoming requests, marketing, and analytics.
5. Zoho Sprints – best for backlog management, automated reports, and meeting schedules
| Best for: | Small to mid-size IT businesses |
| Free trial: | Free mode available, 15-day premium plan trial |
| Starting price: | Around $1/user/month (free plan available) |
| Top features: | Agile project management, all-in solution for reports, timesheets, and meetings |
If you’re looking for affordable IT management software with advanced organizational features, Zoho Sprints is a good choice. It offers a clean layout and dashboard with a personalized feed for tracking projects, performance reports, and backlogs.
It also features a straightforward arrangement of business meetings and other time-sensitive planning properties through the timesheet and meetings tabs. With integrated fraud detection systems and top-notch security, it’s one of the safest tools of this kind, and all that comes at a competitive price.
You can also request a demo or try out the premium plan free of charge. However, the service is perhaps most widely renowned for its Sprint planning, an agile and dynamic technique that maximizes performance.
6. TeamViewer – best IT management solution for large teams
| Best for: | Teams with 15 or more users |
| Free trial: | Available (15-day trial) |
| Starting price: | From $112.90/month |
| Top features: | Remote sharing and script execution, inventory management, dashboards and reporting, remote script execution |
TeamViewer gives you centralized remote monitoring and management IT software with integrated support features.
You’ll have complete visibility of all your IT assets on a single dashboard, maximizing your efficiency and making your business’s organization easier. The tool also offers asset discovery and inventory management, so it’s an all-around solution.
In addition, plans are based on the number of users, starting with an option for 15 users. That makes it an excellent platform for large businesses and even corporations. One thing I especially liked about TeamViewer is the inclusion of in-depth insights based on dashboard inputs.
7. Monday.com – best AI management tool for beginners
| Best for: | Small to mid-size businesses |
| Free trial: | Available (14-day trial) |
| Starting price: | From $9/month (free plan available) |
| Top features: | Workflow management features, CRM, development flow tracking |
Monday.com is the best IT software for beginners, and this is not only due to its convenient pricing range. It’s a tool with multiple applications and features for business organization and management, including project and resource management, requests, and custom workflows.
It also has a dedicated CRM feature and allows users to schedule monthly tasks. Its boards and dashboards are intuitive and visually appealing. In addition to workflow customization, this tool features other custom tools, such as project trackers, HR, sales, and other operations. It also has a special enterprise version for large companies, so I recommend it for both small businesses and large teams.
8. Rippling – best option for customized workflows and learning programs
| Best for: | Mid-size IT businesses |
| Free trial: | Available (14-day trial) |
| Starting price: | From $8/month |
| Top features: | US and global payroll system, recruiting and learning management |
Rippling is an entirely automated IT management software solution with tools to help your business increase savings, make data-driven decisions, and manage payroll. On top of that, it’s built through R&D and M&A, allowing the integration of different apps for optimized efficiency.
It’s one of the rare few instances of software for IT you can use for recruiting and development of learning programs. Besides these features, it also provides you with all the expense management tools you could need to keep your business afloat. I’ve particularly liked the selection of tailored solutions for startups and small businesses, along with already-established platforms for mid-sized companies.
It offers identity and access management, device management, and inventory management, making it a comprehensive solution in the IT sector. It conveniently bundles HR, IT, and spending solutions into one platform.
9. AWS Systems Manager – comprehensive solution for all company sizes
| Best for: | Small businesses to enterprise companies |
| Free trial: | Free tour available |
| Starting price: | Custom pricing on request, free version available |
| Top features: | Workflow automation, patch management, performance monitoring |
The AWS Systems Manager helps manage node infrastructure and automate operations. It includes various applications, such as enabling CW agents and cost management. In addition, it’s a cloud-based management solution that integrates other Amazon software, such as EBS and RDS.
Its use cases include cloud management security, performance monitoring, and resource management. Plus, it offers systems integration besides those Amazon apps I mentioned. All things considered, it’s one of the most complete software management solutions.
While it lacks a mobile application, it’s a perfect office solution for a wide range of users, including owners and employees. In addition to all the mentioned features, it also provides patch management and remote access.
10. Red Hat Smart Management – best for Linux environments
| Best for: | Large IT businesses |
| Free trial: | Available (60-day Linux server trial) |
| Starting price: | From $196/month |
| Top features: | IT automation, open-source AI models for deployment, edge computing |
Red Hat Smart Management is one of those IT professional tools that are mainly intended for large businesses and corporations. Besides a hefty price tag, you can also see this from the tool’s intended use for physical machines and multi-clouds.
It’s a perfect solution for managing Red Hat Enterprise Linux environments and has been primarily praised for its high-end security features. Numerous past and current users speak highly of its integration simplicity and performance monitoring tools.
I’ve also found a few reports of the tool’s limited capability for non-Red Hat users. For instance, if you use the management tool on platforms other than Red Hat Enterprise Linux, everything from support responsiveness to cloud management is somewhat limited. If I had to pick this tool for one of its features, it would be workflow automation and control management for Red Hat’s OpenStack platform.
How did we select the best IT management software?
To bring you this final list, I’ve analyzed different IT management tools by a unique ranking methodology that I’ve come up with together with my team:
- User reviews (15%): My main goal with this guide was to provide unbiased recommendations and reviews; I couldn’t have done that alone. That’s why I’ve also considered user feedback and reviews from platforms like Trustpilot and forum threads to give you completely objective perspectives.
- Pricing (10%): I also considered various solutions, from budget options like Wrike to high-end tools like Atera or Red Hat Smart Management. I wanted to make this guide inclusive for small and large IT organizations, so I covered various price levels.
- IT management use cases (30%): Some businesses want basic IT manager tools, whereas others seek options with narrower use cases. That’s how I came up with some pretty specific options, like Red Hat Smart Management, which works best with the company’s in-house Linux platform.
- Standout features (25%): I also paid extra attention to features that some tools offer while others don’t. NinjaOne’s advanced RMM tools and Atera’s integrated accounting feature perfectly represent that.
- Customer support (20%): Last but not least, I also checked the estimated response time of customer support teams for all these different tools. I’ve only included those with immediate responsiveness on my list.
What is IT management software?
IT software management systems help companies manage their IT infrastructure and streamline in-house processes to boost work efficiency. For instance, some of the top IT management tools I’ve recommended in this guide provide features that help oversee resources and optimize workflows.
Some options rely on AI solutions to boost a company's organization with dashboards, visual charts, and other resources. They might also focus on security features and provide business-related insights for informed decision-making.
As you can probably tell, a management software application is a pretty broad term. However, most such tools feature the following characteristics:
- Productivity enhancement or workload automation features
- Monitoring and management protocols
- Integrated security systems
- AI resources and data-driven insights
- Third-party tool integrations
- Dedicated support features
Based on these, you can see the primary use cases for any IT systems management software. Thanks to integrated features for advanced cyber security threat scans, you may use it for security and compliance management. You may also use these tools for backups and preventing data loss, cloud management, and in-house IT operations reporting.
If you pick the right one, you can boost efficiency and reduce overall company running costs. It can also help you maximize your IT resources and significantly assist employee onboarding and offboarding.
What types of enterprise IT management software exist?
As I’ve already explained, you’ll want to use different IT software for management for enterprises than you would for small IT businesses. These are the most common types of enterprise IT management tools for large companies:
- IT Service Management (ITSM): These tools are the backbone of IT manager software, providing users with IT asset tracking, workflow automation, and ticketing actions. They may come as standalone systems or complete platform solutions, making them convenient for small and large businesses. In short, they optimize efficiency by focusing on organization and management aspects.
- Remote Monitoring and Management (RMM): RMM tools like NinjaOne are great options for real-time monitoring in IT. They also help with patch management, ensuring optimal system operation and productivity by applying software updates. By reducing manual workload, these types of tools are perfect for achieving higher automation in IT.
- Enterprise Asset Management (EAM): Besides strictly IT-related tools, you can find EAM solutions for complete asset tracking and management features. Such options are perfect for everything from risk management to procurement and compliance.
- Cloud IT Management: Finally, some software solutions from my list, like the AWS Systems Manager or Red Hat Smart Manager, are useful for cloud IT operations. For instance, the AWS Systems Manager is primarily used for IT operations on AWS’s native infrastructure. It covers everything from operating systems and application integration to storage and security functions.
Features and benefits of IT management software
It’s crucial to know the type of IT business management software you’re aiming for since many of its features and benefits depend on that. Here’s a brief overview of what I consider to be the key features of these tools:
- Remote monitoring and management: Tools with RMM features are perfect for identifying issues before they lead to downtime or platform problems. This benefit allows you to remotely monitor your clients’ IT assets to ensure smooth operation. Plus, they let you observe and service your clients’ IT systems even when you are not on location.
- IT service desk and ticketing: Some of the most significant benefits of these tools include service desk and ticketing. They have a variety of use cases, from incident reporting to daily logs and centralized employee support. Ticketing systems can fit all the HR, legal, IT, and other company queries into one contact point.
- Automation and patch management: To reduce manual work and enhance automation, you should seek an IT management system with patch management features. Not only do they reduce the risk of downtime due to unoptimized systems or pending updates, but they also help ensure complete system security.
- IT asset tracking: IT asset tracking features help manage both hardware and software with equal efficiency. Tracking tools are perfect for organizations that have inventories and physical assets, and these qualities greatly help manage those assets, including their compliance and procurement.
- Cloud and on-premise support: One key aspect is cloud support, which includes a variety of infrastructures like IaaS, PaaS, and SaaS. Plus, it’s possible to find tools that combine cloud and on-premise support for increased versatility.
How do I choose the right IT management solution for my needs?
Choosing the best enterprise IT management software depends on your company’s needs, and I’ve created a checklist of aspects to consider to help you narrow it down:
- Identify your IT needs: The first step is to determine which tool your company needs based on its IT needs. You can choose an RMM solution like NinjaOne, an ITSM option like Freshservice, or an all-around solution like Atera.
- Scalability: Another factor to consider is scalability, which means choosing software that grows with your business. It needs proper integration features for third-party apps and software and cloud and on-premise support.
- Ease of use: Convenience is paramount, and tools like Wrike and Monday.com best demonstrate this. They are intuitive even for first-time users.
- Integration capabilities: Compatibility with third-party tools is also one of the few essential points to consider to ensure that all software and applications in your system are connected. Choose a tool with high integration capabilities depending on your project type and potential future advancements.
- Pricing and budget: Finally, you should do some quick math and budgeting to select the most convenient tool for your company without breaking the bank. My IT tools list can help you with that since I’ve included both budget options like Monday.com and costly tools like Red Hat Smart Management.
Final words on best IT management software
Ultimately, choosing management software applications depends on your company’s IT needs and scale. Some, like Monday.com and Wrike, are perfect for startups and small businesses; others, like TeamViewer, are made for teams with at least 15 intended users, and others still, like NinjaOne, are excellent all-around options.
Also, some solutions like Red Hat Smart Management or the AWS Systems Manager are best used on their respective native systems by Red Hat and Amazon. All the work I’ve done with the help of my team of experts should help you narrow it down and pick the perfect tool for your business needs. Consider the use cases, pricing plans, and integration potential.
Also, I’ve found that checking each tool and its dedicated capacity and features through free trials is very useful. So, I invite you to review the options listed in this guide to get a clear picture of which plan is the best fit.
FAQ
What is IT management software used for?
IT management software applications are mainly used for workflow automation within IT companies, but that’s just one potential use case. These tools focus on managing IT assets, planning, remote reporting, centralized support, and IT integration.
What’s the difference between ITSM and RMM software?
The difference between ITSM and RMM software is in their intended application. While ITSM mainly focuses on ticketing systems, risk management, control, and project management, RMM software is primarily concerned with IT endpoints and network assets.
Is cloud-based IT management software better than on-premise?
Yes, cloud-based IT management software is better than on-premise counterparts due to lower setup system setup costs and higher scalability. However, it also depends on which tool you’re using, as some IT management platforms offer both solutions.
What features should I look for in an IT management platform?
You should look for features like workflow automation, AI assistance, patch management, performance monitoring, support insights, and others depending on your IT needs. Each tool has a specific set of features, but an all-rounder like NinjaOne is a great starting point.
How much does IT management software typically cost?
There is no rule regarding the cost of IT management software. Some options, such as Monday.com and Wrike, can be obtained for less than $10/month, while others, such as TeamViewer and Red Hat Smart Management, can cost well beyond $100/month.
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