We may earn affiliate commissions for the recommended products. Learn more.

How to remove the “Your battery is badly damaged by virus” pop-up scam


Have you noticed a surge of intrusive “Your battery is badly damaged by virus” pop-ups on your device? Online fraudsters are trying to scare you into clicking on the pop-up or risk permanently damaging the device’s battery otherwise.

This scam tricks victims into downloading an illegitimate battery virus removal app that could contain dangerous malware. In turn, it may ruse the victims into subscribing to fake "anti-malware" services, and more nasty variants can steal confidential data, like passwords or credit card details.

In this article, we'll explain what the "Your battery is badly damaged by virus" scam is. Afterward, you’ll find a step-by-step guide on removing any malware it might install on your devices and how to protect your device from similar future threats.

Neutralize online scams with TotalAV
TotalAV is the best antivirus to keep your devices safe from online scammers. Its real-time protection scans online websites and incoming traffic to detect and neutralize malicious elements before causing any damage.
cybernews® score
4.9 /5

What is the "Your battery is badly damaged by virus" scam?

The "Your battery is badly damaged by virus" scam displays a fake error message and uses deceptive social engineering tricks to click on it. It exploits a fake sense of urgency and fear-mongering, as seen in the image below.

Your battery is badly damaged by virus error message

In reality, no battery damage virus infects your device, but you risk catching more dangerous malware if you click on it. The pop-up typically includes a backlink that initiates a potentially unwanted program (PUP) download that could steal user data or install other viruses.

To prompt immediate action, the pop-up can use the device’s accurate technical details (device model, web browser, etc.) to make it more convincing, so refraining from hasty action is crucial.

Threat name"Your battery is badly damaged by virus" pop-up
TypeOnline scam, phishing scam
DevicesAndroid, iOS, Windows, macOS
SymptomsDeceptive pop-up with the "Your battery is badly damaged by virus" or similar error message
DamageHeightened chance of further infections, stolen personal information (banking details, login credentials, etc.), identity theft

Similar scam examples

It doesn’t take long to find similar scams, although only this one states a virus damages your battery.

A virtually identical one is the "Your Apple iPhone is severely damaged" pop-up scam that also exploits a fake sense of urgency and can download more menacing PUPs.

The "You've made the 5-billionth search" scam is a slightly different and illustrative example. This time, scammers use excitement and the promise of reward instead of fear-mongering to gather clicks.

One way or another, most such scams call for immediate action, whether to protect your device from damage or claim the limited-time price.

Why am I seeing the "Your battery is badly damaged by virus" pop-up?

Like most online scams, cybercriminals spread the battery virus hoax via malicious ads, phishing emails, and deceptive websites. Here’s where you may regularly see this annoying pop-up:

  • Fake websites. Scammers can create mirror websites mimicking legitimate ones and place the "Your battery is badly damaged by virus" pop-up in them.
  • Malicious ads. This method places harmful code in online ads. When clicked on, they may lead to websites filled with more malware or initiate a download of a PUP.
  • Phishing emails. Emails with infectious backlinks or attachments are one of the most popular online scamming methods. Such emails can be genuinely convincing and include authentic personal details, creating a sense of urgency.
  • Compromised software. Software bundles sometimes include potentially unwanted programs that could display the damaged battery virus scam pop-up. Criminals often hide PUPs hidden between legitimate apps in free software bundles.
  • Social media posts. Scammers may also post infectious backlinks on social media. They create fake profiles disguised as a legitimate user and leverage social engineering techniques to clickbait unsuspecting victims.

How to get rid of the "Your battery is badly damaged by virus" pop-up

A simple browser restart can help if you just stumbled upon this scam on a fraudulent website. However, if you’ve clicked on the pop-up and already downloaded the suggested program, you must take additional steps to neutralize the threat. Here’s how to remove battery virus scam manually or with an antivirus.

Remove scam with an antivirus

The easiest and most effective way to protect your device from such scams is by getting a trustworthy antivirus service. Follow these easy steps:

  1. Subscribe to an antivirus with real-time online protection. Our top pick is TotalAV, now 80% OFF
  2. Download and install the app on your device
  3. Perform a full system scan Malware scan with TotalAV
  4. Follow antivirus instructions to neutralize and remove the threat
  5. Enable the real-time protection feature TotalAV real-time protection feature

Manual removal on Windows

The following steps are only required if you suspect your device is infected with a virus or have already clicked on the battery scam pop-up and downloaded the suggested software.

Uninstall the suspicious application

  1. Press the Windows key, type in Control panel and click Enter Windows control panel
  2. Click on the Uninstall a program option at the bottom under Programs
  3. Look for a suspicious entry. Sort the apps by date under Installed On – the dubious app should be among the recently added ones Uninstall a program
  4. Right-click on the dubious app and click Uninstall
  5. Click Yes to verify the action

Manual removal on macOS

You’ll have to take slightly more steps to remove the battery virus warning on macOS. Follow these instructions.

Remove the malicious application

  1. Open the Go menu and select Applications Applications on Mac
  2. Identify the suspicious app. It could be a recently appeared app you don’t remember installing
  3. Move it to the Trash/Bin and empty it mac empty bin

Remove the malicious profiles

  1. Go to System Preferences and look for Profiles. (Skip this step if you can’t find it)
  2. If it’s available, select the Profiles icon
  3. Identify suspicious profiles and click the - (minus) button next to them
  4. Click on Remove

Delete malicious files

  1. Open the Go menu and select Go to Folder Go to Folder
  2. Type in /Library/LaunchAgents in the folder search dialogue and click Go Launch agents folder
  3. Inspect the contents of the LaunchAgents folder and delete suspicious files. Sort them by date to locate recently added entries you don’t remember installing
  4. Repeat this step for the following directories: /Library/Application Support, ~/Library/LaunchAgents, and /Library/LaunchDaemons

Reset browser settings on your computer

PUPs from scams often modify web browser settings to display intrusive pop-ups or redirect to dangerous websites. Here’s how to reset browser settings to remove the threat altogether:

Reset Google Chrome

  1. Click the three vertical dots in the upper right corner and select Settings in the drop-down menu Open Chrome settings
  2. Find and click Reset settings on the left side chrome-reset-settings-confirm
  3. Choose Restore settings to their original defaults option Restore settings to original defaults
  4. Confirm it by clicking on Reset settings

Reset Mozilla Firefox

  1. Click the three horizontal lines and select Help in the drop-down menu, then choose More troubleshooting information Firefox more troubleshooting information
  2. Click on Refresh Firefox Refreshing Firefox
  3. Confirm it by clicking on Refresh Firefox again firefox-refresh

Reset Microsoft Edge

  1. Click the three horizontal dots in the upper right corner and select Settings in the drop-down menu Reset Microsoft Edge
  2. Click on Reset settings and choose Restore settings to their default values option Restore settings to their default values
  3. Click on Reset to confirm it Reset confirmation

Reset Safari

  1. Click on the Safari menu and choose Clear History Safari clear history
  2. Select a time period (we recommend clearing All history) and select Clear History Safari clear history
  3. Again, click on the Safari menu, go to Preferences, and open the Advanced tab Safari preference
  4. Check the box near the Show Develop menu in menu bar Show Develop menu
  5. Open the Develop menu and click Empty Caches Empty Caches
  6. Go back to the Preferences tab and open Extensions. Remove any suspicious extensions you don’t remember adding Safari extensions

Manual removal on Android

Removing the battery virus on Android is a two-step process. Here’s how to get rid of the PUP and reset the browser settings:

Uninstall the malicious app

  1. Go to Settings and then installed Apps (may also be called Apps Manager or Apps & Notifications, depending on the device model) Android settings
  2. Scroll through the apps to find the ones you did not install Android Apps
  3. Tap on them and select Uninstall android uninstall app

Reset Android browser settings

  1. Go to installed Apps in Android Settings
  2. Locate the web browser that you use and tap on it Locate the web browser
  3. Click on Storage or Storage & cache Storage and cache
  4. Select Clear Storage and click on Clear all data Clear all data
  5. Confirm it by clicking OK confirmation
  6. Go back and then select Clear Cache

Manual removal on iOS

Here are three easy steps to remove the battery virus from your iOS:

Uninstall the malicious app

  1. Locate the suspicious app on the iPhone’s home screen Locate the suspicious app
  2. Tap on it and hold
  3. Select Remove App

Close the scam pop-up

  1. Do not click on the pop-up or the browser window. Instead, tap on the tab icon in the lower right corner tap on the tab icon
  2. Click on x to close the tab close tab

Clear the Safari browser

  1. Go to iPhone Settings and temporarily toggle on Airplane Mode Airplane Mode
  2. Scroll down until you find Safari, and click on it Finding Safari
  3. Select the Clear History and Website Data option Clear History and Website Datas
  4. Confirm by clicking on Clear History and Website Data again Clear History and Website Data again
  5. Go to Safari Settings and turn on Block Pop-ups Block Pop-ups
  6. Also, toggle on the Fraudulent Website Warning option Fraudulent Website Warning
  7. Go back to iPhone Settings and turn off Airplane Mode

How can I protect my device against online scams?

Online scams are not going away anytime soon. Hackers can even inject malicious code into legitimate websites, so it’s best to use additional cybersecurity software and browse cautiously. Here’s how to protect your device against similar online scams:

  • Stay informed. Knowledge is your first line of defense. You will effortlessly identify phishing scams if you know how cybercriminals trick people.
  • Avoid scammy pop-ups. Be particularly mindful of pop-ups that prompt you to take immediate action. Legitimate ads may inform of a limited-time discount, but phishing ads promise imminent danger or device damage if action is not taken within minutes.
  • Use an antivirus. A professional antivirus like TotalAV will block phishing websites, turn off intrusive ads, and scan incoming traffic for PUPs. Regularly perform a full system scan to ensure your device is virus-free throughout.
  • Avoid software bundles. Do not hastily click the "Next" button when installing software bundles. Instead, use the "Custom" or "Advanced" option to review each program and deselect anything that raises suspicion.
  • Timely updates. Your operating system or antivirus updates include essential cybersecurity fixes. Always apply them on time to patch known vulnerabilities before hackers exploit them.
  • Verify battery status. Go to your device settings and manually verify your battery status. Legitimate warnings are typically displayed in official interfaces.

Conclusion

There’s no need to panic if you occasionally encounter an online scam or a phishing attempt. You just need to stay vigilant and not jump into hasty actions. However, you risk losing sensitive data or installing more dangerous malware if you fail to identify it and click on the fraudulent pop-up.

Cybercriminals will not trick you if you stay informed about current online scams. Simultaneously, we recommend subscribing to a reliable antivirus that offers real-time online protection, like TotalAV. It will safeguard your device even if you mistakenly download a PUP, neutralizing online threats before they can cause more damage.


More malware removal guides from Cybernews:


FAQs

Leave a Reply

Your email address will not be published. Required fields are markedmarked