How to remove the “Your battery is badly damaged by virus” pop-up scam
Have you noticed a surge of intrusive “Your battery is badly damaged by virus” pop-ups on your device? Online fraudsters are trying to scare you into clicking on the pop-up or risk permanently damaging the device’s battery otherwise.
This scam tricks victims into downloading an illegitimate battery virus removal app that could contain dangerous malware. In turn, it may ruse the victims into subscribing to fake "anti-malware" services, and more nasty variants can steal confidential data, like passwords or credit card details.
In this article, we'll explain what the "Your battery is badly damaged by virus" scam is. Afterward, you’ll find a step-by-step guide on removing any malware it might install on your devices and how to protect your device from similar future threats.
What is the "Your battery is badly damaged by virus" scam?
The "Your battery is badly damaged by virus" scam displays a fake error message and uses deceptive social engineering tricks to click on it. It exploits a fake sense of urgency and fear-mongering, as seen in the image below.
In reality, no battery damage virus infects your device, but you risk catching more dangerous malware if you click on it. The pop-up typically includes a backlink that initiates a potentially unwanted program (PUP) download that could steal user data or install other viruses.
To prompt immediate action, the pop-up can use the device’s accurate technical details (device model, web browser, etc.) to make it more convincing, so refraining from hasty action is crucial.
|"Your battery is badly damaged by virus" pop-up
|Online scam, phishing scam
|Android, iOS, Windows, macOS
|Deceptive pop-up with the "Your battery is badly damaged by virus" or similar error message
|Heightened chance of further infections, stolen personal information (banking details, login credentials, etc.), identity theft
Similar scam examples
It doesn’t take long to find similar scams, although only this one states a virus damages your battery.
A virtually identical one is the "Your Apple iPhone is severely damaged" pop-up scam that also exploits a fake sense of urgency and can download more menacing PUPs.
The "You've made the 5-billionth search" scam is a slightly different and illustrative example. This time, scammers use excitement and the promise of reward instead of fear-mongering to gather clicks.
One way or another, most such scams call for immediate action, whether to protect your device from damage or claim the limited-time price.
Why am I seeing the "Your battery is badly damaged by virus" pop-up?
Like most online scams, cybercriminals spread the battery virus hoax via malicious ads, phishing emails, and deceptive websites. Here’s where you may regularly see this annoying pop-up:
- Fake websites. Scammers can create mirror websites mimicking legitimate ones and place the "Your battery is badly damaged by virus" pop-up in them.
- Malicious ads. This method places harmful code in online ads. When clicked on, they may lead to websites filled with more malware or initiate a download of a PUP.
- Phishing emails. Emails with infectious backlinks or attachments are one of the most popular online scamming methods. Such emails can be genuinely convincing and include authentic personal details, creating a sense of urgency.
- Compromised software. Software bundles sometimes include potentially unwanted programs that could display the damaged battery virus scam pop-up. Criminals often hide PUPs hidden between legitimate apps in free software bundles.
- Social media posts. Scammers may also post infectious backlinks on social media. They create fake profiles disguised as a legitimate user and leverage social engineering techniques to clickbait unsuspecting victims.
How to get rid of the "Your battery is badly damaged by virus" pop-up
A simple browser restart can help if you just stumbled upon this scam on a fraudulent website. However, if you’ve clicked on the pop-up and already downloaded the suggested program, you must take additional steps to neutralize the threat. Here’s how to remove battery virus scam manually or with an antivirus.
Remove scam with an antivirus
The easiest and most effective way to protect your device from such scams is by getting a trustworthy antivirus service. Follow these easy steps:
- Subscribe to an antivirus with real-time online protection.
- Download and install the app on your device
- Perform a full system scan
- Follow antivirus instructions to neutralize and remove the threat
- Enable the real-time protection feature
Manual removal on Windows
The following steps are only required if you suspect your device is infected with a virus or have already clicked on the battery scam pop-up and downloaded the suggested software.
Uninstall the suspicious application
- Press the Windows key, type in Control panel and click Enter
- Click on the Uninstall a program option at the bottom under Programs
- Look for a suspicious entry. Sort the apps by date under Installed On – the dubious app should be among the recently added ones
- Right-click on the dubious app and click Uninstall
- Click Yes to verify the action
Manual removal on macOS
You’ll have to take slightly more steps to remove the battery virus warning on macOS. Follow these instructions.
Remove the malicious application
- Open the Go menu and select Applications
- Identify the suspicious app. It could be a recently appeared app you don’t remember installing
- Move it to the Trash/Bin and empty it
Remove the malicious profiles
- Go to System Preferences and look for Profiles. (Skip this step if you can’t find it)
- If it’s available, select the Profiles icon
- Identify suspicious profiles and click the - (minus) button next to them
- Click on Remove
Delete malicious files
- Open the Go menu and select Go to Folder
- Type in /Library/LaunchAgents in the folder search dialogue and click Go
- Inspect the contents of the LaunchAgents folder and delete suspicious files. Sort them by date to locate recently added entries you don’t remember installing
- Repeat this step for the following directories: /Library/Application Support, ~/Library/LaunchAgents, and /Library/LaunchDaemons
Reset browser settings on your computer
PUPs from scams often modify web browser settings to display intrusive pop-ups or redirect to dangerous websites. Here’s how to reset browser settings to remove the threat altogether:
Reset Google Chrome
- Click the three vertical dots in the upper right corner and select Settings in the drop-down menu
- Find and click Reset settings on the left side
- Choose Restore settings to their original defaults option
- Confirm it by clicking on Reset settings
Reset Mozilla Firefox
- Click the three horizontal lines and select Help in the drop-down menu, then choose More troubleshooting information
- Click on Refresh Firefox
- Confirm it by clicking on Refresh Firefox again
Reset Microsoft Edge
- Click the three horizontal dots in the upper right corner and select Settings in the drop-down menu
- Click on Reset settings and choose Restore settings to their default values option
- Click on Reset to confirm it
- Click on the Safari menu and choose Clear History
- Select a time period (we recommend clearing All history) and select Clear History
- Again, click on the Safari menu, go to Preferences, and open the Advanced tab
- Check the box near the Show Develop menu in menu bar
- Open the Develop menu and click Empty Caches
- Go back to the Preferences tab and open Extensions. Remove any suspicious extensions you don’t remember adding
Manual removal on Android
Removing the battery virus on Android is a two-step process. Here’s how to get rid of the PUP and reset the browser settings:
Uninstall the malicious app
- Go to Settings and then installed Apps (may also be called Apps Manager or Apps & Notifications, depending on the device model)
- Scroll through the apps to find the ones you did not install
- Tap on them and select Uninstall
Reset Android browser settings
- Go to installed Apps in Android Settings
- Locate the web browser that you use and tap on it
- Click on Storage or Storage & cache
- Select Clear Storage and click on Clear all data
- Confirm it by clicking OK
- Go back and then select Clear Cache
Manual removal on iOS
Here are three easy steps to remove the battery virus from your iOS:
Uninstall the malicious app
- Locate the suspicious app on the iPhone’s home screen
- Tap on it and hold
- Select Remove App
Close the scam pop-up
- Do not click on the pop-up or the browser window. Instead, tap on the tab icon in the lower right corner
- Click on x to close the tab
Clear the Safari browser
- Go to iPhone Settings and temporarily toggle on Airplane Mode
- Scroll down until you find Safari, and click on it
- Select the Clear History and Website Data option
- Confirm by clicking on Clear History and Website Data again
- Go to Safari Settings and turn on Block Pop-ups
- Also, toggle on the Fraudulent Website Warning option
- Go back to iPhone Settings and turn off Airplane Mode
How can I protect my device against online scams?
Online scams are not going away anytime soon. Hackers can even inject malicious code into legitimate websites, so it’s best to use additional cybersecurity software and browse cautiously. Here’s how to protect your device against similar online scams:
- Stay informed. Knowledge is your first line of defense. You will effortlessly identify phishing scams if you know how cybercriminals trick people.
- Avoid scammy pop-ups. Be particularly mindful of pop-ups that prompt you to take immediate action. Legitimate ads may inform of a limited-time discount, but phishing ads promise imminent danger or device damage if action is not taken within minutes.
- Use an antivirus. A professional antivirus like TotalAV will block phishing websites, turn off intrusive ads, and scan incoming traffic for PUPs. Regularly perform a full system scan to ensure your device is virus-free throughout.
- Avoid software bundles. Do not hastily click the "Next" button when installing software bundles. Instead, use the "Custom" or "Advanced" option to review each program and deselect anything that raises suspicion.
- Timely updates. Your operating system or antivirus updates include essential cybersecurity fixes. Always apply them on time to patch known vulnerabilities before hackers exploit them.
- Verify battery status. Go to your device settings and manually verify your battery status. Legitimate warnings are typically displayed in official interfaces.
There’s no need to panic if you occasionally encounter an online scam or a phishing attempt. You just need to stay vigilant and not jump into hasty actions. However, you risk losing sensitive data or installing more dangerous malware if you fail to identify it and click on the fraudulent pop-up.
Cybercriminals will not trick you if you stay informed about current online scams. Simultaneously, we recommend subscribing to a reliable antivirus that offers real-time online protection, like TotalAV. It will safeguard your device even if you mistakenly download a PUP, neutralizing online threats before they can cause more damage.
More malware removal guides from Cybernews:
How do I get rid of the "Your battery is badly damaged by virus" pop-up?
The best way to get rid of battery virus scam pop-ups is by scanning your device with a professional antivirus like . Furthermore, turn on its 24/7 real-time online protection to avoid future phishing scam risks. You can also try , which requires more complex steps.
How do you recognize a fake battery damage virus pop-up?
You can identify phishing scam pop-ups by looking for grammatical errors, a false sense of urgency, and an infectious download backlink. Genuine battery damage warnings are displayed through official device channels instead of addressing issues via pop-ups on your web browser.