Thousands of people across the world have reported problems with several Microsoft services, including Teams, Outlook, Microsoft 365, and XBox Live. The outage appeared to be affecting users across the world.
DownDetector, a website that tracks outages through a range of sources, including user reports, has recorded complaints from thousands of users, with issues registered across Microsoft’s products.
In what seems to be a major outage, Microsoft Azure, its cloud computing platform, also suffered problems. It means that the incident has probably spread to websites and servers that are not directly connected to Microsoft.
During the outage, thousands of users were unable to exchange messages, join calls, or use any features of the Teams app. Office workers had to arrange in-person meetings while those working remotely used other social media platforms to communicate.
The Microsoft 365 Twitter account confirmed that it was aware of the issues that were allegedly related to a networking configuration problem. The firm said it had isolated the problem and was looking for the “best mitigation strategy to address the issues without causing additional impact.”
“We've rolled back a network change that we believe is causing impact. We're monitoring the service as the rollback takes effect,” the account tweeted later.
The outage struck the beginning of the working day in Europe. Both Teams and Outlook are used by hundreds of millions of people across industries and schools.
Microsoft employs more than 220,000 people worldwide, but announced last week that it would cut 10,000 jobs. Microsoft’s Chief Executive Satya Nadella said the company had to make “hard choices” to remain consequential “in this industry that is unforgiving to anyone who doesn’t adapt to platform shifts.”
However, just before the announcement about the layoffs Microsoft said it was considering investing $10 billion into OpenAI, the owner of ChatGPT, a viral chatbot. The company said it was investing in “long-term” opportunities.
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