BT Broadband Deals for Existing Customers (2024)
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Broadband services provide the high-speed internet we rely on for streaming, browsing, gaming and working online. BT Broadband is a major provider in the UK, known for its reliable service and wide coverage. Switching broadband providers often leads to significant savings, better service and packages that more closely match your needs.
However, staying with BT has advantages, such as loyalty rewards, affordable rates and access to the latest broadband technology. These benefits ensure that BT continues to meet the changing needs of its users. This article explores the exclusive BT offers for existing customers, including the range of BT packages for existing customers designed to reward loyalty.
About BT broadband
BT Broadband is one of the UK’s top internet service providers, known for its reliable, fast, and widely available services. It offers a variety of broadband options, including fibre, full fibre, ADSL broadband, mobile broadband, TV, and landline phone services.
BT Broadband boasts 98% coverage across the UK, with average speeds ranging from 36 Mbps for basic fibre to an impressive 900 Mbps for full fibre. BT offers 24/7 customer support and extensive coverage.
| Overall customer satisfaction rating | 85% |
| Price range | Starting from £28 - £47.99 per month |
| Coverage area in the UK | 98% of UK population |
| Broadband types | fibre, BT Full Fibre, ADSL broadband and phone, mobile |
| Average speed | 10 Mbps (ADSL), 36 Mbps (fibre) - 900 Mbps (Full Fibre) |
| 24/7 customer support | Yes |
Benefits of BT Broadband Deals for Existing Customers
As an existing BT Broadband customer, you get a range of perks. These include loyalty rewards, special discounts and exclusive offers. Staying put and accessing one of the best BT broadband deals for existing customers means enjoying affordable pricing, bundled services, and quick upgrades.
BT Broadband: Pros and Cons
Staying with BT Broadband instead of switching to a competitor has advantages and disadvantages. On the positive side, you receive special discounts, bundled services and an easy upgrade process. However, BT Broadband might lack some special features that competitors offer, which could be a downside for some users. Here’s a quick breakdown:
Types of BT Broadband Deals for Existing Customers
BT offers various broadband deals tailored for its existing customers. These deals include discounted upgrades, exclusive offers on full-fibre broadband and bundled packages with TV services. Additionally, customers can benefit from Complete Wi-Fi for enhanced home coverage and faster speeds.
These options cater to different needs, whether you're looking for quicker internet, better connectivity or more entertainment. Here’s a brief list of the options:
- Upgrading to BT full fibre Broadband. Upgrading to BT full-fibre broadband is simple. Start by visiting the BT website and logging into your account. Use the online tool in the broadband section to check if your address is eligible for a full-fibre upgrade. You'll be able to see the best BT fibre deals for existing customers if they are available at your current location. Choose the most suitable option and follow the prompts to complete the upgrade. Full fibre broadband offers significantly higher speeds and more reliable connectivity than standard broadband.
- Adding a BT TV – Now EE TV – Package as an existing customer. If you're an existing BT customer looking to improve your broadband experience with added entertainment, consider accessing a BT broadband and TV deal for existing customers by bundling an EE TV package to your plan. Log in to your BT account and go to the "Broadband and TV" section. Here, you can explore the available bundles that combine broadband with EE TV services. Choose the bundle that suits you best, considering factors like the range of TV channels, streaming options and broadband speed. Follow the step-by-step process to confirm your selection. Some benefits include access to a vast range of TV channels, on-demand content and possible reduced overall costs due to the bundled pricing.
- Upgrade to Complete Wi-Fi. Upgrading to BT's Complete Wi-Fi is a great choice for fast connectivity throughout your home. Log in to your account and go to the "Manage My Products" section. Here, you'll find the option to add Complete Wi-Fi to your current plan. Select this option and review the details of the Complete Wi-Fi package, which typically includes additional Wi-Fi discs designed to eliminate dead zones in your home. Confirm your upgrade and follow any additional instructions to set up the Complete Wi-Fi system.
- The benefits of the upgrade to Complete Wi-Fi include improved Wi-Fi coverage, stronger signal strength and a more consistent internet experience throughout your home. Complete Wi-Fi ensures that all areas of your home have reliable connectivity to support multiple devices and high-bandwidth activities like streaming and online gaming.
How to Access BT Broadband Deals as an Existing Customer
If you're a BT Broadband customer looking for new deals, here's how to find them.
- Log in online. Go to the BT website and sign in to your My BT account.
- Find the deals. Head to the 'Broadband' section to see offers tailored just for you.
- Call customer service. Dial 0800 800 150 to talk to a BT advisor who can tell you about current deals and answer any questions.
- Check your eligibility. Verify that you meet the criteria, like being out of your contract's minimum term and having no overdue bills.
- Read the fine print. Look over the terms of any new deal, including contract length and possible setup fees.
- Upgrade or switch. If you like a deal, follow the online instructions or tell a customer service rep you want to switch. Keep in mind that switching or upgrading might restart your contract period.
Tips for finding BT upgrade deals
Securing the best BT Broadband deals as an existing customer requires a bit of savvy and some strategic steps. Here’s how you can get a BT internet upgrade or secure a BT Wi-Fi upgrade without breaking the bank.
Call BT to negotiate a deal
Dial 0800 800 150 to reach BT Broadband customer service. As a long-time customer, you’ve got some leverage, so mention your loyalty and ask about any current deals or upgrades. Be polite but firm, and don’t hesitate to bring up competitor offers to strengthen your bargaining position. You can research the best broadband deals to have some comparison points ready before you call.
Renewal offers
Watch for special offers when it’s time for your BT broadband renewal. BT often provides discounted rates, free speed upgrades, or extras like Wi-Fi extenders to loyal customers. Make sure to ask about the best available deals specifically for existing customers.
Complain about a problem
Let customer support know if you’re having problems with your current BT service. Explain the issues clearly and express your dissatisfaction. This approach can sometimes lead to compensation, such as discounts or service upgrades, as BT aims to keep you happy.
Receive cashback from the BT shop
Look out for cashback deals when purchasing through the BT Shop, BT’s official online store. These offers can give you a nice little bonus on top of your new broadband package. Just follow the instructions to claim your cashback, which might involve registering your purchase on a third-party site.
Bundle your BT broadband with extra services
Consider bundling your BT services. Combining broadband with TV, phone, or mobile services can offer you a better deal. Check with BT about options for faster broadband, premium TV channels or inclusive call plans to see what bundles might save you money and improve your service.
What to consider before getting a BT Broadband deal
Before getting a BT broadband deal for existing customers, assess your speed needs, budget and contract end date. Ensure the benefits align with your requirements and you’re getting the best value and service. Here's how to pick the right BT broadband deal.
- Speed. BT offers speeds from 36Mbps to ultrafast 900Mbps. Prices start at around £28.00 monthly for reliable basic fibre broadband. For top speeds, Full Fibre starts at £38.99. Combine broadband with phone services for cost-effective packages and add EE TV for entertainment.
- Budget. Ultrafast and superfast broadband deals tend to be more expensive. Consider opting for slower packages or exploring more affordable providers to save money. BT broadband costs for existing customers can be higher than switching to a competitor in the short term, but many competing introductory offers may be time-limited.
- Contract length. Before signing up for any package, closely examine the contract length and all the conditions. Contracts can vary a lot, so getting familiar with the terms, such as any potential price hikes at the end of your term, is essential. If you switch providers when your contract is up, you might avoid those extra fees.
- Additional benefits. Remember to check out the perks and benefits available for new and existing customers. For example, BT has various packages and cool incentives like gift cards. Make sure these benefits fit what you're looking for and compare them with offers from other providers to get the best deal possible.
BT Broadband Offers for Existing Customers: Conclusion
BT Broadband provides several advantages for its existing customers, which include special discounts, easy upgrade options and comprehensive bundles. Existing customers can enjoy enhanced connectivity and better value by exploring these exclusive deals. Staying loyal to BT brings the added benefits of reliable service and competitive rates.
Existing customers sometimes receive tailored promotions that are unavailable to new subscribers. These offers may include faster internet speeds, expanded data allowances and access to premium features at no extra cost. Moreover, BT's commitment to customer satisfaction means long-term users frequently benefit from dedicated customer support and priority service in resolving issues.
Take the time to explore the available offers and enjoy the perks of being a long-term BT Broadband customer. Whether you're looking for a simple upgrade or a more comprehensive package, BT Broadband ensures its existing customers are well taken care of and continue to receive excellent value for their loyalty.
FAQ
What happens to my BT contract when I renew or upgrade?
When you renew or upgrade your BT contract, the existing terms are replaced with new ones, typically beginning with a new minimum term. This means you will agree to a new contract period, which usually includes updated pricing and possibly new services or features.
Can I upgrade my BT broadband?
Yes, you can upgrade your BT broadband to a faster speed or different package, usually by contacting BT customer service or through your online account. Upgrading your broadband can provide faster internet speeds, greater data allowances or additional features like enhanced security.
What perks do you get as a BT broadband customer?
As a BT broadband customer, you can enjoy perks like loyalty rewards, special discounts, exclusive offers, easy upgrades and comprehensive bundles that can include TV and phone services. These perks may vary, including access to BT Wi-Fi hotspots, priority customer support, and special deals on BT products and services.
