Bitdefender Antivirus Review: is this the ultimate cure?

You might not know too much about antiviruses and still be aware that Bitdefender is one of the best. It’s often praised for its performance and efficient malware removal. If you need additional confirmation, it even ranks #1 on our best antiviruses list.

All of this is excellent news, but you still might be having questions about whether the service is worth your time. If so, you’ve come to the right place. In this Bitdefender review, I’ll go through their security features, pricing options, ease of use, apps, and customer support experience to help you decide whether this is the right tool for the job.

Bitdefender pros & cons

Is Bitdefender safe?

When it comes to safety, Bitdefender is at the top of the world of antivirus software. It even won the AV-Comparatives’ Product of the Year award four times in total – more than any other antivirus program.

Awards aside, let’ take a look at the most recent Bitdefender virus detection rates. According to AV-Comparatives, Bitdefender blocked 100% of threats during the testing period of September-October 2020. This included both 0-day and 4-week old malware and viruses. It also scored the maximum 6 points in terms of speed.

With results like these, you can be sure that Bitdefender will take care of anything that may cause threat to your device.

Bitdefender security features

Whether you’re using the free or paid version, Bitdefender uses the same malware database to identify potential threats. So, whichever edition you pick, you’ll get the same excellent level of malware removal. However, there are additional subscription benefits to consider. Here are some that are worth a separate mention.

Advanced Threat Defense

Bitdefender is calling their real-time monitoring Advanced Threat Defense. It uses heuristic methods to monitor all processes running on the device. Each function is evaluated according to several criteria. The basis for ranking is made possible with the collaboration of Bitdefender’s Global Protective Network – one of the world’s largest security delivery infrastructures, monitoring 500 million machines and extracting new malware models.

With the Global Protective Network, every process can be evaluated efficiently and accurately, ensuring that you have protection against very recent or poorly documented threats. Whenever a malicious process is blocked, you’ll be asked whether you want to allow it or put it in quarantine.

Profiles

Sometimes, you simply can’t allow any disturbances. Unfortunately, most antiviruses disregard this need entirely. You’ve probably heard legends about how an annoying pop-up interrupted presentations and got someone killed in a ranked online match. Bitdefender developers understand that sometimes you don’t want to entirely disable the antivirus, you may just need some privacy. For that, there are profiles – settings presets that adapt to the conditions you’re in.

You can set them up automatically or allow an app to detect what processes are running. According to what you’re doing, there are several modes:

Work profile – adjusts your email settings and limits background scans to minimize the impact on the system

Movie profile – postpones notifications and alerts so you can watch a movie without antivirus update jumpscares

Game profile – limits background monitoring so the impact on the system is minimal

Public wifi profile – turns on full network protection to make you safe from insecure public networks

Battery mode profile – disables background monitoring to conserve system resources, saving battery life

If you’re using automatic switching, these modes are triggered automatically when you launch a particular app. For example, suppose you launch an executable game file. In that case, Bitdefender will know that it’s a game and limit the consumption of system resources. If you get a Windows warning about low battery life, the device will automatically engage the battery mode profile.

While some services still require manual input for each of these modes, it’s nice to see that Bitdefender is set to find a balance between your tasks and protection.

Ransomware remediation

As you may have heard, ransomware is a form of malware that encrypts your files and asks for ransom to decrypt them. It’s an extremely dangerous threat if it passes your antivirus security undetected. As a solution, Bitdefender created their Ransomware mitigation feature. It detects when ransomware is trying to encrypt files and creates a backup. It’s not always possible to remove the encryption. However, the encrypted files can be replaced with a prepared backup. That way, you don’t have to worry about potentially losing important documents or other sensitive data.

AntiSpam

Although this feature sounds quite self-explanatory, it’s a bit more complicated than it would seem. This feature is designed to work with any mailbox, providing active protection for the whole email channel. To achieve that, it uses a Whitelist, a heuristic filter, and learning modules.

For each received email, Bitdefender performs a heuristic analysis investigating the message contents, the header, and metadata. It’s done to find particular telltale spam characteristics. You can even toggle blocks for emails encoded in Cyrillic or Asian characters.

The learning module works in conjunction with this filter, gathering statistical information about the frequency of genuine emails and spam messages. With proper adaptation, this module can detect spam messages faster than any trained cybersecurity expert.

The last of the triad is whitelister. It continually refreshes data about known spammer domains and blocks them before they get to your inbox.

SafePay

Online shopping is not only a convenient way to get parcels shipped to your door. It’s also a window of opportunity for cybercriminals. For this reason, Bitdefender implemented a SafePay feature on its paid editions that aims to protect you when making online purchases.

It’s designed to work with banking and online shopping sites in mind, but any website can be opened via this browser. It creates a sandbox that acts separately from your other installed web browsers, making it unaffected by the malware that could be present on your regular browser. It also adds a virtual keyboard so that your keystrokes couldn’t be registered by malware, and checks whether your connected wifi network is secure.

SafePay also offers some quality of life features, like integration with Bitdefender’s password manager, bookmarks, and tab view. With it, you can be calm that you’re visiting genuine websites which won’t steal your credit card information.

Anti-tracker

It’s no secret that most websites are tracking every click you make via third-party scripts, cookies, and other adtech marvels. Bitdefender Anti-Tracker is a solution available to premium users who want to stop excessive tracking carried out by web services.

Anti-tracker is an add-on that you can set up on Internet Explorer, Mozilla Firefox, and Google Chrome. Once enabled, it will stop malicious scripts from harvesting your data when you’re surfing the web. Also, you can manage which tracking categories you would like to allow or disable. For example, you might be OK with website analytics but against ads or social media tracking. You can customize this add-on in a way that works for you, and it quite significantly reduces the load time of all websites.

File shredder

If you’re planning to sell a used device, the File shredder may be useful. Even though you’ve deleted your files, some can still be recovered. So, if you have some private videos or document copies that you want to make sure are gone for good, you should use Bitdefender’s File Shredder.

It doesn’t just delete the files from the drive, it overwrites the data using a special algorithm that makes the files impossible to recover. So, you can sell the hard drive to someone else, being sure that no one will use the data against you.

Anti-webcam hijack

Although the feature is called Webcam Filter, this is only partialy accurate. This is because it makes sure that there is no unauthorized access to your camera and microphone. Even though it’s pretty easy to stick duct tape on top of your built-in webcam, it’s much harder to silence the microphone, which could be just as dangerous.

Webcam Filter will notify you each time a new app tries to access your built-in camera or microphone. There’s only a handful of apps for video calls, making every other permission a potential threat. With Webcam Filter enabled, you can be sure that your device won’t be spying on you via video or audio. Sadly, the feature is only available only for paying users.

Bitdefender VPN

One of the key differences compared to many other antivirus service providers is that Bitdefender offers the VPN a part of the app. This is quite generous because some antiviruses charge an additional fee for their VPNs or add them as additional products when buying the most expensive packages.

Bitdefender developers aren’t trying to reinvent the wheel with this feature. They’ve teamed up with Hotspot Shield – a respected VPN service provider. Bitdefender even has a kill switch, which will disable your Internet traffic if your connection to the VPN servers is disrupted. You can also set the app to auto-connect when you switch to a public wifi network or when a P2P app is opened. Plus, the VPN can be used on as many devices as your AV plan covers simultaneously, and if you’re wondering it does unblock US Netflix.

That said, Hotspot Shield is based in the US, one of the least privacy-friendly locations. By the law, they’re required to keep their users’ logs. In turn, if you want to opt-out of the sale of your data, you have to do it manually from the Aura website (Hotspot Shield’s parent company). So, the actual privacy benefits may be questionable.

The feature itself is quite restrictive. You get a 200 MB daily cap, which may not be enough for regular browsing, much less streaming Netflix. Plus, you’re limited to automatic location selection. Regardless, if you need privacy in short bursts, this VPN will do the trick. Keep in mind that there’s also a separate Premium VPN version that removes data caps and can be installed separately. However, it’s a fully independent product.

Password manager

Rather than developing a standalone project, Bitdefender integrates their password manager into the main dashboard. You can use it for credit cards, credentials, and other sensitive data. If you’re using Bitdefender on multiple devices, you’ll appreciate the ability to sync the password across all of them. It’s not as safe, nor is it as secure as a dedicated third-party password manager would be. Still, it’s a great addition to the suite.

Parental controls

Bitdefender can also protect your device not only from viruses but from unwanted content as well. It works across all supported platforms: Windows, Android, macOS, and iOS. There may be some differences from platform to platform when it concerns how much you can control the devices.

On Windows, macOS, and Android, you’ll be able to select website categories that you want to block, check how much screen time your child spends on the specific device and when. However, on mobile, it even allows access to the phone contacts and device’s location.

The only caveat was that uninstalling the app on macOS proved to be quite a headscratcher, as it’s only possible to do it BitDefender’s Uninstaller app.

Plans & pricing

Bitdefender comes in three editions: Free, Antivirus Plus, and Total Security. Although the premium packages are somewhat pricy, Bitdefender does everything to give you a taste of what you’re getting.

Not only does Bitdefender have a free version, but the paid offers also come with a 30-day trial that doesn’t require you to enter any financial details. This is quite generous on the antivirus market. Beware that if you’re going for the paid plans, auto-renewal is on by default, so if you’re not sure if you’ll want to stick around, it’s best to leave this turned off.

Bitdefender Antivirus Free Edition

With Bitdefender’s Free Edition, you will get:

• Real-Time Data Protection
• Advanced Threat Defense (including ransomware safeguards)
• Web attack prevention
• Anti-Phishing and Anti-Fraud
• Bitdefender Photon (ensures the antivirus adapts to the capabilities of your device)
• Global Protective Network

This is quite a comprehensive anti-malware protection suite with nice bonus features. As a matter of fact, the Bitdefender Free Edition is comparable to the paid versions of some others. With that said, they do leave a lot out as well, including network threat protection, usage profiles, a VPN, a password manager, and much more.

Antivirus Plus

Generally, when we’re talking about paid versions of Bitdefender, the concept of paywall doesn’t apply here. Much of what’s available in the free version is also paid with additional subscription benefits. The service isn’t hostile with their payment plans, either. You can have the Antivirus Plus plan for $19.99 for the first year, and then it’s $39.99. So, it’s not the cheapest, but it’s usable on up to three devices, and has a huge list of features.

Aside from the free features, Antivirus Plus includes:

• Network Threat Prevention
• Multi-Layered Ransomware Protection
• Vulnerability Assessment
• Rescue Environment
• The dedicated SafePay browser
• Password Manager
• VPN
• File Shredder

This version of Bitdefender will even adjust its notifications and pop-ups if it determines that you’re working or gaming. In short, this is great value for money.

Total Security

For those who want absolutely everything, there’s a Total Security edition. It’s the most expensive edition, albeit the one with the longest list of subscription benefits, including a 5 device limit.

Feature-wise, you get greatly expanded Antivirus Plus offerings. Here’s what Bitdefender Total Protection adds to the package:

• Webcam and microphone protection
• Parental Control
• Privacy Firewall
• Performance optimization tool
• Anti-Theft (and anti-loss) tool

Total Security is also the only option that offers advanced protection for macOS, Android, or iOS devices. For Mac, it adds the Time Machine Protection feature against ransomware, Bitdefender Android protects your connected smartwatch with WearOn, and that’s just some of it. iOS is the only Bitdefender version that feels a bit lacking.

Naturally, all of these nice things come at a price. Bitdefender Total Security is $39.98 for the first year, and then it’s $89.99/yr. Bitdefender has neither the lowest prices nor the possibility to use the service on the highest number of devices. However, where it hits the home run is the number and quality of features.

Is the free version of Bitdefender worth it?

Bitdefender’s free version is more than worth it. In fact, it’s so good it could rival some paid-only antivirus providers. It’s available for Windows, macOS, and Android, and the malware scanning capabilities are identical to the paid editions. However, this version will be much more useful on Windows devices than on others because of the real-time protection and phishing prevention features.

Ease of use

Bitdefender’s setup in one of the longest that I’ve ever had to endure. First of all, the installation files are 400 MB. That’s a considerable amount when other solutions install in a couple of seconds. With Bitdefender, it takes some time.

There is a catch, however. If you’ve committed to ignoring everything else Bitdefender has to offer, there’s a lighter version of their free edition. It only performs malware scans, and that’s about it.

Most people, however, will pick up the default suite. It groups features in 3 categories: Protection, Privacy, and Utilities. There’s also a Dashboard that provides quick actions and displays your status, Settings, and Notifications tab.

• The Protection tab is almost exclusively dedicated to the things associated with most antivirus tools. There’s real-time protection settings, firewall monitoring, ransomware countermeasures, and more.
• Privacy deals with methods to stay anonymous and secure when surfing online, like the SafePay browser, VPN, password manager, and parental controls.
• Utilities are for optimization tools, profile management, and file shredder.

Bitdefender is easy to navigate shortly after completing the installation.

Bitdefender mobile app

Your operating system can determine your impression of Bitdefender. The discrepancies between Android and iOS versions are pretty big.

The iOS version is fairly lackluster. It offers protection against fraudulent websites, a VPN with a cap of 200 MB a day, and a personal data leak check. So, you’re getting haveibeenpwned.com, a VPN that should be enough for a couple of pages, and browser protection in a single app. It’s not worth your time.

With that said, Apple keeps a tight grip on the App Store and thus there’s little need for antivirus solutions.

The situation is entirely different when we’re talking about the Android version. Right of the bat, you’re greeted with their Dashboard, Malware scanner, Web Protection, VPN, and a More tab. The interface closely mirrors the desktop version.

Bitdefender for android has Autopilot recommendations that advise you how to be safer when using your phone, there’s a Malware Scanner, a separate Web Protection toggle that you can open on your current browser. On top of that, there are some unexpected features like the App Lock, Anti-Theft, and Share protection. It’s one of the best antivirus suites for mobile devices I’ve seen.

Android’s anti-theft is managed through the Bitdefender’s website. The system isn’t foolproof, and your location might be spoofed if you’re using a VPN. However, from there, you can launch remote system scans, lock the device or completely wipe it.

We should keep in mind that Apple does a lot of malware protection for you. Android is a looser system, and potentially opens up more points for attack.

Customer support

I had some questions about feature availability, so I decided to contact their customer support via live chat. I didn’t wait too long before being greeted by a support agent. They quickly answered all my questions. The best thing is that Bitdefender is not treating it as a premium feature because it isn’t. You can get help whether you’re a free or paying user.

To make their work easier, Bitdefender also has a vast collection of FAQs, guides, and other information on the support website. So, while you’re waiting in line, it might not hurt to check there. You might resolve your issue before your turn comes.

If you prefer other methods, you can call them via phone and contact them via email. Whichever way is the most convenient for you, you have options there. Customer support alone makes this service an easy recommendation.

Is Bitdefender good, and should I get it?

If you’ve read up to this part, likely you know a thing or two about Bitdefender. While it’s not perfect, Bitdefender is certainly good and worth the investment. This is an antivirus tool that doesn’t bombard you with bloatware during installation, nor is it adding non-features to inflate the number of features. At its core, Bitdefender is a top-notch malware removal tool, and the additional benefits help lift the service above the competition. If you’re a Windows user, it’s you’ll hardly find anything better if you want to stay malware-free.

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