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NordVPN review


NordVPN is an outstanding VPN that implements robust security and privacy practices. We rank it as the fastest VPN on the market, with excellent performance levels. It’s great at streaming Netflix and other services and is suitable for torrenting. NordVPN is also one of the best VPNs for avoiding internet censorship in highly regulated countries, like China or Iran.

Currently, NordVPN is our #1 pick for the best VPN service in 2024, outranking other great services, such as ExpressVPN or Surfshark.

In this NordVPN review, I’ve conducted hands-on testing to determine whether this VPN is suitable for beginners and power users. Read on to learn how safe NordVPN is, how much it costs, and about its unblocking capabilities so you can make an informed decision.

⭐ Rating:
4.9
🥇 Overall rank:#1 out of #42
📖 No logs policy:No logs
💵 Price:From $3.39/month
🖥️ Servers:6,400 + servers in 111 countries
🍿 Streaming services:Netflix, Hulu, BBC iPlayer, Disney+, and more
🔥 Coupons:NordVPN coupon 72% OFF

NordVPN pros and cons

Visit NordVPN to learn more about the features

inga_valiaugaite_author Nijolė Simaitienė copywriter at Cybernews sarunas karbauskas vincentas
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Recent updates
In my latest update, I conducted new research on the recent NordVPN service updates, looked for new features, and researched the overall experience and app interface. Interesting fact is that NordVPN has expanded its coverage and now allows up to 10 simultaneous connections. Besides, the server and country numbers have grown significantly, now offering 6400+ servers across 111 countries.

NordVPN review – key takeaways

Many VPN users and experts position NordVPN as one of the best VPNs on the market. And there are many reasons for it.

NordVPN provides robust security essentials like AES-256 encryption, two kill switches, reliable leak protection, an ad blocker, and specialized security server categories. Besides, NordVPN is based in Panama – outside the 5-9-14 Eyes alliance – and boasts 4 no-logs policy audits as of May 2024. This means it won’t track or keep any record of your online activities.

NordVPN consistently beats the competition regarding connection speeds, thanks to NordLynx, an in-house variant of the WireGuard protocol, and an impressive server fleet across 111 countries. My speed tests showed NordVPN as the fastest service of the ones tested.

NordVPN is excellent at bypassing geo-restrictions on services like Netflix, Prime Video, ESPN+, etc. It also includes other perks, such as Smart DNS, split tunneling, router compatibility, and specialized apps for various devices.

Overall, NordVPN perfectly suits both beginners and professionals, upping their privacy to the highest standard at the same time being very easy to use.

How much does NordVPN cost?

There are three main NordVPN pricing plans – Basic, Plus, and Ultimate. The cost depends on the subscription you choose, with available options being 1-month, 1-year, and 2-year durations.

NordVPN pricingUltimatePlusBasic
1 month$15.99/month$13.99/month$12.99/month
1 year$7.99/month$5.99/month$4.99/month
2 years$6.39/month$4.39/month$3.39/month

The Basic plan (formerly called Standard) now only includes basic NordVPN services and no longer offers malware protection or tracker and ad blocking. Despite this, the introductory plan is great if you only need a VPN and its numerous benefits. Moreover, I really like the fact the simultaneous connections have been increased to 10 on all plans, and the server network has expanded significantly. The Plus and Ultimate plans add NordPass services, while the Ultimate one also provides NordLocker services as well as cyber protection benefits. All plans include a money-back guarantee so users can test the services risk-free.

The best option is to buy the Ultimate plan, which includes a bundle of Nord Security products. You get a secure VPN, a password manager, and 1 TB of encrypted cloud storage to protect all your data and activities, as well as identity theft recovery benefit and cyber extortion protection.

NordVPN’s highest prices are those of monthly plans. You can get the Ultimate package for $15.99/month, but if you subscribe to the 2-year plan, it will only cost $6.39/month.

As for payment options, there are quite a few of them. You'll find the usual credit and debit cards, AmazonPay, Sofort, PayPal, ACH Transfer, and even prepaid cards. There's also the option to pay using Apple Pay or Google Pay if you find that more convenient. For the most privacy-conscious, there are also options to pay with cryptocurrencies and even buy NordVPN from retail stores (such as Walmart, BestBuy, Staples, Amazon, and others).

With longer subscriptions, NordVPN is on the lower end of the pricing spectrum. Considering the package of features and subscription benefits, the price seems like a steal.

At the checkout, NordVPN includes information about subscription renewal prices. They state that you will be notified of the auto-renewal in advance and that “you will be charged then-current price valid at the time of your renewal.”

You can try NordVPN for free 7 days

You can get NordVPN for free using a free 7-day trial. To make this work, you'll need to download NordVPN on your Android device. It's also important for this account not to have any NordVPN subscriptions registered already.

After downloading the app and creating the account, you’ll initiate your free 7-day trial. Afterward, you can use NordVPN on other devices, too – simply download the app and log in with your current credentials.

After the trial period expires, a normal plan starts. Luckily, there’s a 30-day money-back guarantee, so you have a month to ask for a refund. In total, this can get you 37 days of free NordVPN. That's plenty of time to test the waters.

Free NordVPN is as safe as its regular version. It also uses solid encryption with top-notch tunneling protocols. Plus, you can connect to any server you'd like, just like you could when using paid plan.

Is NordVPN safe?

NordVPN is the most secure VPN we tested. It has earned a remarkable reputation in digital security thanks to its market-leading encryption and secure tunneling protocols. Besides, all of NordVPN's servers run on RAM. RAM servers are extremely useful for a VPN: as the data gets wiped out every time your server is restarted, there is no information for anyone to steal. A lot of NordVPN servers use this technology.

NordVPN’s network connection is encrypted, making your traffic unreadable for external watchers. For that, NordVPN uses the AES-256-CBC cipher, the gold standard in the VPN market. On top of that, the NordLynx protocol uses ChaCha20 encryption which provides better overall security and improved performance.

Moreover, NordVPN's privacy policy has been independently audited for four times. All in all, from a legal and a technical standpoint, NordVPN seems watertight.

Expert comment
Security advocate and senior tech writer

No-logs policy

NordVPN’s no-logs policy is one of the most reliable in the market for several reasons. Firstly, the VPN is based in privacy-friendly Panama. If some government would like to ask for your usage logs, they would have to contact a Panamanian court. A VPN outside of 5-9-14 Eyes alliance is important for people with privacy concerns, such as political activists or investigative journalists. Since Panama has no data retention laws, NordVPN doesn't have to keep any data on its users.

Additionally, as indicated in NordVPN's privacy policy, if someone did serve the company a warrant or seized a server, there would be no usage data on it. This is further confirmed by the fact that NordVPN’s no-logging claims were verified four times by independent auditing companies, such as Deloitte and PwC (PricewaterhouseCoopers). The NordVPN privacy policy states:

"Nord guarantees a strict no-logs policy for NordVPN Services, meaning that your internet activity while using NordVPN Services is not monitored, recorded, logged, stored or passed to any third party."

For example, when India's government passed a law requiring VPN companies to log user data, NordVPN was one of the first VPNs to pull its operating servers from the country. This move demonstrated NordVPN's commitment to user privacy and its willingness to put its money where its mouth is. Currently, NordVPN offers only virtual Indian servers, which are physically located elsewhere (Singapore, to be precise). If anything, the laws apply in the country where the server is located physically, so Singapore in this case.

Their apps only collect data related to crash error reports and application diagnostics data. Suppose you find this unacceptable. In that case, you can easily opt out of anonymized app usage from their client at any time. Although, it's hardly a dealbreaker.

NordVPN features

In this section, I’ll provide all the main features that NordVPN offers. The list is not exhaustive, as the provider introduces new functionalities quite frequently. Besides, you can also get additional features for extra cost, like a dedicated IP or Incogni tool. There also are some free features, that you don’t even need to have a VPN subscription, like the Link Checker. When you enter a link, it scans for various types of malware and alerts you to potential fake websites or phishing scams.

Below I’ll focus on the key NordVPN features and their capabilities, including its core AES-256-GCM encryption, Threat Protection, a kill switch, and more. Here’s an overview of what’s included:

Colocated servers

Most VPN service providers merely rent the servers they offer to customers. This often means they only manage them by installing custom software, leaving some control to the third party owning the data center. This can easily backfire.

Following a data breach at a third-party data center in 2018, NordVPN has taken major steps and converted most of its rented servers into an owned, maintained, and fully managed network. This reduces the chance of an external data breach to a minimum.

All of their servers only store data in RAM, meaning that it gets wiped off every time a server gets restarted. With no disk drives, there’s no permanent data saved. Here’s how NordVPN stacks up with other providers offering such a feature.

ProviderServers
NordVPN6400+ in 111 countries
IPVanish2400+ in 55 countries
ExpressVPNUndisclosed number of servers in 105 countries

Kill switch

NordVPN has two kill switches – a system-wide kill switch and an app kill switch. An effective kill switch can make a huge difference. Suppose you're trying to remain anonymous, but your connection to the VPN server drops. In that case, you could expose your location and IP address and not even know about it.

NordVPN kill switch feature on Windows

The Internet Kill Switch will disable all internet access if the client detects that you're not connected to a VPN.

The App Kill Switch only affects a specific app – imagine that you're using a VPN for torrenting and don't want any of the P2P traffic to go directly through your ISP. The app kill switch on the µTorrent client would close the app to prevent data leaks.

On the iOS and macOS apps downloaded from the App Store, the system-wide kill switch is enabled by default and built into the client. You won't see an icon, but it will kill your connection if the connection to the VPN drops. On Windows and macOS (sideload app), you can configure the kill switch on a per-app basis. On Linux and Android, you can only enable a system-wide kill switch.

I would prefer if their feature handling was more homogeneous. That said, as a user, you get a functional system-wide kill switch on all platforms. On some, you can go as far as configuring it for specific apps. Considering that some platforms like iOS rarely even get such features, that's a technical achievement in itself.

Cybernews Pro tip

Losing your VPN connection can be dangerous – especially if you're doing something sensitive. Always remember to keep your kill switch on when using NordVPN!

Get NordVPN now

Threat Protection

With NordVPN, your device will be safer than ever before. This is thanks to a feature called Threat Protection. It works by blocking the following threats:

  • Malicious websites. You’ll be protected from accidentally visiting an infected website that could potentially infest your device with malware.
  • Online ads. Tired of seeing tons of ads whenever you visit your favorite pages? Well, Threat Protection will make sure you won’t have this problem anymore.
  • Trackers. With the help of trackers, websites can collect all sorts of information about you, including IP addresses and browsing habits. Luckily, NordVPN's Threat Protection won’t let them do that.
  • Dangerous files. Whenever you’ll download an executable file, Threat Protection will scan it for malware and viruses – just like an antivirus tool would.

Currently, the feature works on all NordVPN applications, and you get it with Plus and Ultimate subscription plans. However, you can also get it as a standalone app on Android or iOS devices, as well as enable it on Chrome, Firefox, Edge, and Safari browsers. One thing to keep in mind is that the browser version will not scan files for malware or viruses.

It’s quite convenient that once enabled, Threat Protection always works in the background – you won’t need to connect to a VPN server to activate it. However, if you're using the Lite version, you will also need to turn on the VPN.

Dark Web Monitor

This spooky-sounding feature warns you of your personal data vulnerabilities. It checks dark web marketplaces for data associated with your email address. If it ends up there, there's a good chance that the services you've been using were breached by hackers.

If you’re using the same password in several places, hackers can quickly compromise you on several other platforms as well. NordVPN notifies you if your email ever ends up in a dark web marketplace.

The feature is available to iOS, Android, Windows, and macOS users.

Meshnet

Meshnet allows you to use a VPN to make a secure connection between your or your friends’ devices, also known as a P2P connection.

Private and secure connections link all enabled devices, letting you access remote files or join others in development sessions or virtual LAN parties.

But accessing remote files isn't the final destination, as there's also no limit to file sharing. With it, you can share up to 1000 files at once and the size of the files isn't limited.

NorsVPN Meshnet

Meshnet also lets you route your traffic through different devices. This means you can browse the internet using the other machine’s IP address. For instance, if you're staying abroad, you can connect to your home device and use your regular IP address.

With this feature, you can link up to 60 devices: with ten devices of your own and 50 others, which you can add by sending out invitations.

Finally, Meshnet is totally free for anyone with a NordVPN account.

Cyber protection

In December 2023, NordVPN introduced cyber protection benefits backed by insurance. The package is currently included in the NordVPN Ultimate bundle subscription plan in the US and the UK markets. Subscribers have access to NordVPN, NordPass (password manager), and advanced security features.

Is the bundle worth it? NordVPN's US clients are eligible for reimbursement of up to $1 million for expenses related to restoring their online identity post-theft and up to $100,000 for expenses related to dealing with cyber extortion. UK users get up to £5,000 in scam loss recovery and online shopping fraud recovery.

NordVPN has partnered with insurance companies to ensure that customers affected by cybercrime are supported swiftly and professionally. To further guarantee effective services, NordVPN ensures access to a licensed identity theft investigator.

Speed and performance: is NordVPN fast?

NordVPN is one of the fastest VPNs on the market we tested. It has the NordLynx protocol which was developed by NordVPN. It’s an upgrade of the famous WireGuard protocol and is a great combination of speed and security.

Data period: 06.06 - 06.20
Download retention
Upload retention
US (NY) US (NY)
93% (467 Mbit/s) 92 % (462 Mbit/s)
United Kingdom United Kingdom
94% (473 Mbit/s) 92 % (461 Mbit/s)
Australia Australia
88% (443 Mbit/s) 53 % (268 Mbit/s)
France France
95% (478 Mbit/s) 92 % (462 Mbit/s)
Singapore Singapore
90% (453 Mbit/s) 87 % (438 Mbit/s)
Canada Canada
94% (471 Mbit/s) 93 % (466 Mbit/s)
Germany Germany
97% (486 Mbit/s) 87 % (435 Mbit/s)
Japan Japan
92% (463 Mbit/s) 76 % (382 Mbit/s)
Netherlands Netherlands
95% (476 Mbit/s) 78 % (390 Mbit/s)
Sweden Sweden
94% (473 Mbit/s) 93 % (466 Mbit/s)
Download/Upload baseline speed - 500 Mbit/s

Evaluating connection speed is just one of the many parts of our VPN testing process. Typically, we conduct these tests with the Ookla speed test on a Windows 11 desktop computer. Our main goal is to test the provider’s performance with its fastest VPN tunneling protocol (NordLynx, in this case) across various worldwide locations.

Ookla with NordVPN UK

Specifically, we evaluate multiple servers across America, the UK, Australia, France, Singapore, and a few other countries to check performance in different continents. Naturally, these tests are done multiple times weekly to ensure our readers get the most up-to-date information regarding VPN service speeds.

As expected, NordVPN performs extremely well when connecting to servers near us, while distant locations, such as Singapore, yield greater speed loss. Luckily, the reduction isn't significant.

NordVPN performance with other protocols

Besides the default NordLynx, NordVPN offers OpenVPN as an alternative protocol. The service also had IKEv2, but the connection can only be set up manually. I tested OpenVPN and its versions (TCP and UDP) to see how they perform. Normally, TCP is a safer protocol, while UDP is a faster one.

As expected, the TCP version was pretty slow, but that's a tradeoff for a more stable connection, especially for specific use cases like streaming. Although the numbers don't seem impressive, that's pretty much the standard across the board.

OpenVPN (UDP), however, is a much faster option. Depending on your location, the speed reduction can be as low as 3% (UK) or as high as 87% (Japan). Only NordLynx and OpenVPN (UDP) have the luxury of reductions as low as 13% in terms of upload speed.

I like that both TCP and UDP are available on all NordVPN clients, so users can choose according to their needs.

What’s more, it’s worth mentioning that if you're setting up a VPN connection on Windows manually, beware of DNS leaks. During my tests, the IKEv2 connection on Windows leaked DNS addresses. This was fixed by setting NordVPN's DNS addresses as default on my Ethernet, and IKEv2 adapters instead of Cloudflare's. So, if you're planning to go through the manual set-up route, make sure to use their proprietary DNS servers, and you should be in the clear. Overall, iKEv2/IPsec is best used on mobile devices. It’s much less CPU intensive and excellent in establishing a reconnection, making it ideal for a seamless switch between Wi-Fi and cellular data.

To sum up, NordVPN is a very fast VPN. If you're picking a location that isn't too far off, you'll barely even notice you're using a VPN. If the location is further away, there will be some speed drops, which in some cases can be solved by switching tunneling protocols – with NordLynx being the fastest solution here. Otherwise, the service provides all the tools to ensure you won't have to wait long for web pages to load and for videos to buffer.

Use cases

NordVPN stands out as a flexible VPN service with many use cases. It has extensive device compatibility, fast connection speeds, and great geo-bypassing performance. NordVPN’s split tunneling feature lets you choose which apps to use the VPN connection for and which can connect without it. For example, I find it very useful when I want to watch BBC iPalyer connected to a UK server while browsing local news sites via a regular network.

In the following sections, I'll provide an overview of my evaluations of the service across different usage scenarios.

Streaming

Overall, NordVPN is solid regarding streaming: I'm yet to find a video service that flat-out doesn’t work with it. It’s a good idea to try several servers, so even if it fails with one, there is a genuine chance it will work with another server – or at times, a different location. NordVPN has a SmartPlay feature for bypassing streaming content blocks, letting you seamlessly access media, wherever you are. It automatically kicks in when you're using NordVPN and are trying to access streaming sites like Netflix.

Here's a quick summary of my experience unblocking streaming services with NordVPN:

PlatformDoes it work?
Netflix✅ Yes
Amazon Prime Video✅ Yes
Hulu✅ Yes
HBO Max✅ Yes
Disney+✅ Yes
BBC iPlayer✅ Yes
YouTube TV✅ Yes

I put it to the test starting with Netflix and it instantly unblocked the UK, US, and 13 other libraries, while libraries like Japan took some time to bypass. For instance, I tried to access US Netflix content from Lithuania. It worked perfectly with no major lagging. Then, I tried accessing UK Netflix content, and it was as successful as with US Netflix.

Plus, the streaming speeds were excellent on all devices, including all major OS and Smart TVs. So NordVPN won’t disappoint you when used with Netflix.

My comprehensive testing confirmed that NordVPN performs well with other streaming platforms, including Hulu, Max, BBC iPlayer, Disney+, Apple TV, and YouTube TV. I did note that finding the right server may take some trial and error, but the results are well worth the effort. BBC iPlayer and Disney+ delivered high-definition content with minimal buffering, while Apple TV and YouTube TV were also accessible.

NordVPN's compatibility with various streaming boxes and devices was another noteworthy discovery during my tests. This ensures you can enjoy your favorite content across different platforms and screens. We've created detailed guides for popular options like Amazon Fire TV Stick, Kodi, and Roku to assist users in setting up NordVPN effortlessly.

Moreover, NordVPN recently introduced an app for Apple TV users. That means it is now possible to use NordVPN directly on tvOS. The application can be found on the App Store; you only need to download it. This changes the game for Apple users who, until recently, had to configure NordVPN on Wi-Fi routers for streaming via Apple TV.

I like that you can also install NordVPN on Meta Quest and use it for different activities, like streaming, gaming, or simply browsing. I find it as a great way to stream home or foreign content on a long train or plane journey.

Torrenting

NordVPN is very suitable for torrenting – in fact, it’s one of the best options for torrenting in the entire VPN market. While P2P downloads don’t work on all of the product’s servers, there are specialized servers worldwide with fast and reliable performance.

NordVPN P2P specialty servers for torrenting

This can be a lifesaver in countries where torrenting is prohibited, like Japan, Germany, or Italy.

You're free to use whichever server you want for torrenting. However, if P2P traffic gets detected on a non-P2P server, you're automatically reconnected to a server supporting P2P. So, keep this in mind if you notice a strange server switch.

You can read more about torrenting with NordVPN in our guide. Then, you'll be able to start torrenting right away.

Avoiding censorship and accessing Tor

There are quite a few countries in the world that implement strict online censorship or restrict VPN usage. Good examples are China, Iran, or the UAE. To avoid internet censorship, it’s important to find a strong VPN that will not only increase your privacy and security but will also hide the fact you’re using it.

NordVPN is one of the best VPNs for bypassing censorship, as it offers strict security features, such as Onion Over VPN, Double VPN, and obfuscation.

Obfuscated servers are useful only in extreme censorship cases, these servers scramble your VPN traffic to look like regular HTTPS.

Double VPN servers, also called multi-hop servers, are useful for reaching your intended destination with more privacy – your data will pass through two of their servers.

Onion over VPN servers give you all of the advantages of The Onion Router (Tor) together with the advantages of a VPN. Your traffic passes through the VPN server and then goes through (at least) 3 Tor nodes. This makes it difficult to identify where your traffic is coming from – excellent in countries with online censorship and potential racking from the government.

Servers and locations

NordVPN’s fleet consists of over 6400 servers distributed across 111 countries. It's a massive overall increase from 2018, when NordVPN had only around 3,300 servers. As for locations, Europe, Asia, and the Americas are the continents with the best coverage. NordVPN’s country coverage now surpasses other providers like Surfshark, ExpressVPN, and CyberGhost, which each have servers in around 100 different countries.

As for the servers themselves, they all run on RAM. This means all your data gets instantly deleted with every single reboot. Overall, NordVPN servers offer excellent worldwide coverage – nothing to complain about. If you are looking for a reliable VPN to unblock global streaming services or if you need to add a layer of security while traveling, NordVPN is a great choice.

NordVPN interface and ease of use

NordVPN has perfected its app interface over the years, making the service approachable and easy to use for everyone, no matter what device or OS you use.

NordVPN works with the main desktop (Windows, Mac, Linux) and mobile (Android, iOS) operating systems. Alternatively, you can reduce the VPN’s scope to only affect browsers with extensions for Chrome, Firefox, and Edge. You shouldn’t have much trouble utilizing the VPN on all your devices because NordVPN supports 10 simultaneous device connections per account. If that’s not enough, consider installing NordVPN on a router.

Regarding Windows, the NordVPN app is easy to navigate and use. Its abundant features are well-organized and thoroughly explained. Users get two types of split tunneling and two kill switches (for specific apps and the entire internet). Other features include invisibility on LAN, auto-connect, and pause. So, it's no surprise to see NordVPN topping our lists for the best VPN for Windows.

Conversely, NordVPN’s macOS app is one of the best VPN interfaces I’ve encountered. It’s easy to use and still has plenty of features, which are sorted nicely – no place for confusion. Windows app’s settings are more extensive but what is offered on macOS seemed more than enough for me.

NordVPN Windows map

I find Presets on MacOS very handy when I need the VPN for different purposes. For example, I have one preset set up with NordLynx protocol and a UK server so I can get the best experience while streaming BBC iPlayer and Channel 4. But I have another preset for browsing – this one has obfuscated servers and Threat Protection turned on for added security and to prevent ads and trackers.

As expected, Linux users don’t get a graphical interface. They’ll have to set everything up using the command line. For me, even a minimal graphical interface would be a welcome addition. On the downside, the app was a bit slow when responding to commands, and I had an instance when I logged in, but the terminal claimed I still needed to log in. However, NordVPN’s Linux app is open-source, making it perfect for the average Linux user’s sensibilities.

Although the Android app is more feature-rich compared to iOS, I found it better organized. It is easy to use, and the interface looks clean. However, the Settings tab could be in a more convenient place, but at least it’s extensive. Conversely, the iOS interface is smooth, and I did not encounter any setup issues. Features are organized nicely and, even though meager compared to the Android version, still enough for a casual user.

Browser extensions are available for those needing a lightweight solution. Alternatively, it can be a workaround for those using older systems that don't have apps. It's much easier for users using macOS 9 or Windows XP to install a browser extension than to set up a manual connection.

On a router, NordVPN offers a constant, always-on VPN connection for unlimited devices. Plus, it's a simple way for you to use a VPN connection on devices that don't natively support it.

NordVPN appNordVPN extension
Requires admin rightsYesNo
SizeAround 200MB (Windows)Around 10MB (Chrome)
Protection scopeAll web trafficOnly browser traffic
Ease of installation4 steps4 steps
Server count6400 servers in 111 countries6400 servers in 111 countries
Server categoriesDouble VPN, Obfuscated, Onion over VPN, P2P, Dedicated IP (for extra fee)None
Tunneling protocol optionsOpenVPN (UDP/TCP) and NordLynxNone
FeaturesQuick connect, pause, split tunneling, kill switch, Meshnet, Dark Web Monitor, Threat Protection, Invisibility on LAN, Presets Auto connect, split tunneling, kill switch, stop WebRTC leaks, Threat Protection, Warnings, Location spoofing

NordVPN video review

If you prefer listening over reading, you might appreciate our NordVPN video review. In it, you'll find every single fact from our review, but with the added bonus of a soothing voice.

How good is NordVPN’s customer support?

NordVPN has a variety of support options, as you would expect from a premium service. Their support webpage is filled with guides, FAQs, and in-depth tutorials to answer a wide variety of questions.

NordVPN
24/7 live chat
✅Yes
Email✅Yes
Phone line❌No
Guides or articles✅Yes
FAQ✅Yes

My experience with NordVPN customer support was rather positive. Firstly, I used the NordVPN’s help center for solutions for most common issues. For example, I asked why my VPN doesn’t connect and found an article with the answers straight away.

However, their crown jewels are the 24/7 live chat and email. With the former, I got an answer in minutes. The customer support agents that I have been assigned were helpful and knowledgeable. As my issue was a bit too complex to solve via chat, they did get back to me via email. Still, they responded within a few hours, which was great.

What’s more, NordVPN claims it will give free emergency VPN access to people facing extreme online censorship, targeted surveillance, or even the threat of violence. They say that all you have to do is contact NordVPN to get the online privacy you desperately need. To find out more about the free emergency access, I have contacted the support and they did confirm they still offer a service for people that live under strict regimes.

NordVPN emergency VPN customer support

All you have to do is answer some questions and they would decide case-by-case whether to provide the emergency service or not.

Overall, NordVPN's customer support is very good. You can even contact their support agents via live chat without registration. I find the accessibility and quality of provided assistance to be the top qualities of this VPN service.

Is NordVPN worth getting?

NordVPN is undeniably one of the best VPNs available in 2024. Although it’s not perfect in every category, it’s almost impossible to find an alternative VPN service that offers such an impressive benefits package at a reasonable price.

NordVPN boasts four independent audits, robust AES-256 encryption, cyber protection with insurance, and the cutting-edge NordLynx protocol. This VPN excels not only in streaming Netflix but also in providing reliable internet access in countries with restrictive online environments. While the service is almost excellent, it’s disappointing that NordVPN removed ad blocker and malware protection from its cheapest plan, leaving the same price.

However, you are still getting a great deal of value in terms of VPN functionality. Windows and Android users will be getting the best deal, but Apple users also get a bunch of nice additions, including a dedicated app for Apple TV. The only thing NordVPN could improve on is the small glitches in app setup.

Overall, I wholeheartedly recommend this VPN service. No matter why you need a VPN, you can be sure that NordVPN will deliver.

How we tested NordVPN

Together with our team of experts, I conducted a thorough testing of NordVPN to evaluate its performance and security. We try to frequently re-assess NordVPN and other products we review to ensure our readers get the most up-to-date information possible.

The testing process included testing NordVPN’s speeds on servers in different locations around the world. In addition, we conducted real-world tests on security features, such as its encryption protocols, a kill switch, and DNS leak tests to make sure NordVPN wasn’t leaking users’ IP addresses. We also tested NordVPN's apps for Windows, macOS, Linux, Android, and iOS and assessed the apps' ease of use, features, and overall performance.

FAQ

Comments

Kevin Finn
prefix 4 months ago
Will my Amazon fire tablet allow all the best of NordVpn? I simply can't afford a better tablet, also I'm not interested in streaming movies or t.v.
Cybernews Team
prefix 3 months ago
Hi Kevin! Thanks for the question. NordVPN is compatible with Amazon Fire tablets, so you can definitely enjoy all that the VPN has to offer. There's also a great 30-day money-back policy, so if you end up not liking the app, you can request a refund.
Terry
prefix 1 year ago
I live in Wisconsin. I moved here from Michigan. I like to gamble on the BetMgm casino in Michigan. It wont let me play anything on their site due to me living in Wisconsin. If i purchase Nordvpn, will i be able to get a vpn server in Michigan to play?
Cybernews Team
prefix 1 year ago
Hi! Unfortunately, it seems that NordVPN does not have servers in Michigan. But we can recommend Surfshark or IPVanish as both of these VPN services have servers in Detroit and are both top-rated VPNs. Hope this helps!
Joshua Walcott
prefix 2 years ago
Nord VPN is great, but I would like to comment on their description, Military Grade Encryption is not impressive to someone who has spent 20 years in the military. Amazon have better encryption protocols than the military.
Lenjin
prefix 2 years ago
Hello. Definitely, Nord VPN is currently the best VPN service. Privacy maximum. With the transfer of Surfshark vpn to the Netherlands, he remained lonely in the first place. Also, Cyberghost and Express vpn are good but the problem is the history of the owner-Kape company. Nord vpn is very fast, the connection to the server is fast, the security is also phenomenal. Last but not least, an external privacy audit indicates the seriousness of Nord vpn.
Haylee
prefix 2 years ago
how can I turn on SOCKS5 proxy on NordVPN? Is it available on my apple device too? Thanks a lot!
Justinas Mazūra
prefix 2 years ago
Yes, it's available on all devices. Its setup will vary depending on what kind of app you'll want to configure. This guide should help you out: https://support.nordvpn.com/Connectivity/Proxy/
Witty gal
prefix 2 years ago
Which protocol should I use for Nordvpn TCP or UDP (for openvpn)? And which one of those is NordLynx? Also, would I see some kind of difference as a regular user?
Justinas Mazūra
prefix 2 years ago
First of all, NordLynx is a separate that is based on WireGuard. It has nothing to do with OpenVPN TCP or UDP.
Speaking of those, TCP is a much slower version, as it has more checks for data transfer. Meanwhile, UDP is much faster, but it’s also more prone to connection inconsistencies.
neeeerd
prefix 2 years ago
been using nordvpn for a few months, but i literally only use one button “quick connect”. any suggestions on best nordvpn settings? want to become more of a power user
Justinas Mazūra
prefix 2 years ago
You could try switching between IKEv2 and NordLynx tunneling protocols. It never hurts to try other options, as speed test scores are very user-dependant.
Bold Donald
prefix 2 years ago
It’s nice that NordVPN supports most features on windows, tho it would also be nice to get dark web monitor for android. They could also expand the feature and let us add more emails for monitoring. Do you know if they’re planning to do that? Overall I am very happy with the app 🙂
Justinas Mazūra
prefix 2 years ago
Dark web monitoring is actually available for Android devices. However, at the moment, you can get alerts only for the email that you’ve used to sign up for the Nord account.
Ramsey
prefix 3 years ago
i see you really dive into details here. Not easy to find a nordvpn review somehow pleasant and easy to read. Even when you speak about protocols and technical stuff it sounds kinda easy.
JerryT
prefix 3 years ago
Not a user just yet, but this NordVPN review did it for me. I think I’ll give it a shot as I really needed something that can let me see different Netflix regions. I mean come on.. why would they block access to some movies just because I’m in a different country. Makes no sense to me. Also that dark web monitor feature sounds nifty for someone who uses many emails on a daily basis!
Wim wenders
prefix 3 years ago
I would really question NordVPNs current recent policy of making you login via their webpage often, which defeats the purpose of a VPN if it cant store your password locally and exposes you before you get logged in.

It has generally been pretty good other than that. Though the Smartplay and SmartDNS i was unable to stream from any country.
Justinas Mazūra
prefix 3 years ago
Since now they provide a multitude of cybersecurity products, now they’re using a unified log-in option. It might make sense business-wise, but it’s not the most convenient option.
What I found as a solution – using mirrors of their older versions. They still have a built-in log in which doesn’t require a browser.
Naftoli
prefix 3 years ago
Thanks for a great read! Nice seeing that NordVPN finally added some of the features I needed in the past. Last time I read a NordVPN review was a solid year ago if not more and I actually decided not to use them back then as I really needed a way to have a few apps run without the VPN, but I hated the thought of turning it off completely. It’s great to hear they finally added Split-Tunneling on Windows devices and not just mobile. With this I can finally keep my PC secure while also avoid having the VPN connection interfere with some other apps I use.
Janet Richie
prefix 3 years ago
Noticed that sometimes, that sometimes, even if I don’t want it, I get disconnected from the VPN. After some in-depth researches and messages to the Customer Support, the reason appears to be the kill-switch.
If I’d have found this Nordvpn review earlier, there would have been no need to write to them on their social networks. Good thing they were able to help me quickly. At the end, this feature seems useful but in my case I prefer to keep it switched off.
Laura
prefix 3 years ago
Thanks for pretty informational text. I scrolled past countless nordvpn review on various pages and they mostly talk about speed. Didnt really saw anyone writing that much about various features that they have.I didnt really got tho what you mean that they have a knowledge base? I tried looking over their page but it seems that i get sent to support page?
Justinas Mazūra
prefix 3 years ago
Their support page is only half of the equation. They also run a NordVPN blog where you can find all sorts of “how to’s”. I call both of these sources as their knowledge base.
MitchelK
prefix 3 years ago
Here’s my honest NordVPN review, 2y+ user experience. First, if not for NordLynx, the speeds wouldn’t stand that high, so two years ago, this VPN was significantly slower. Lynx also improved security features, and with no-logs policies, Nord is one of the top choices for privacy reasons. But I watch Netflix instead, and this works very well with bypassing geo-blocks with SmartPlay feature for better streaming (enable in nordaccount webpage, not App). Now minor things I didn’t like. The interface map could be better IMHO, at least I would prefer a clean list of servers. You might also be blocked from Netflix from time to time, but it happens rarely, and it’s not the VPNs fault, you’ll get a new list of working servers. All in all, I used both mobile and desktop version and can recommend as fast & stable.
Derek F.
prefix 3 years ago
I am not yet an user but, to be honest, I find this Nordvpn review very complete. One of the reasons why I am interested in joining NordVPN squad is the possibility to pay using various ways. Actually I checked some other providers and not all of them offer such a variety of choice.
Regarding the features available, it seems to be more than just a VPN provider, especially with that new ad-blocker.
I’ve been looking at their product for a while and I must say, I’m really curious to try it.
Lana
prefix 3 years ago
This nordvpn review actually convinced me to committing to this service. The feature that allows to enable or disable vpn for specific apps is something that i have been looking for. The only thing annoying me right now is that every time i press on the app, it show me that i need to change the password. Maybe there is a way to disable that? Would really appreciate your answer on this.
Justinas Mazūra
prefix 3 years ago
There’s no workaround to that. From time to time, they prompt users to upgrade their passwords. This enforces that the best security standards are kept on their user’s end. I’d recommend changing the password regularly, it’s an excellent cybersecurity habit.
Darin
prefix 3 years ago
Since I mostly use the VPN on my iphone I have some questions regarding different devices. Does NordVPN has the same default presents for every device? I see this NordVPN review has a pretty active comment section, so maybe you can help me to find it out. I might need to install NordVPN in some of our laptops at work and would be great to know if they are gonna have the same config despite of the OS.
Justinas Mazūra
prefix 3 years ago
There might be some differences between their applications that won’t allow it. For example, IKEv2/IPsec isn’t available on Android, so you won’t be able to use every preset with every single device. It might be possible to pull off, but you’ll still have to work within the framework of what’s included in each of their apps.
Tim
prefix 3 years ago
Lovely to see a NordVPN review based on actual research. Personally, I enjoy using NordVPN on a daily basis, usually for streaming, Netflix, Disney etc. The only thing that really bugs me is not being able to use split tunneling on Apple devices. If that would be available I could exclude some sites from using vpn, like my social media apps and won’t need to turn it off manually. It’s probably one the most needed features, so I’m happy they’re working on it now.
higgy
prefix 3 years ago
Thanks so much for guiding me towards the right path. Nord in my own research defo had the best price&quality ratio you can get out there. I was signed for a few different products within their moneyback guarantee, did some usual things that I do daily, including watching some Netflix content from across the pond. As well as some things that required more incognito. Nord the only one that worked great, nobody noticed I’m using a VPN at all, and also good for entertainment, no lag. Others were just OK.
Dali
prefix 3 years ago
Using NordVPN for 4 years now. Never had a major issue. Now, when they have introduced NordLynx quality of streaming and gaming is outstanding. Hope that they will keep their quality in the future too
ResonsibleCitizen
prefix 3 years ago
Hello, my current VPN subscription is going to end soon. Initially I was considering Cyberghost (because of the price) or Express VPN (because listed as No1 on many websites). But now situation got complicated. Cyberghost got acquired by Kape. And I am finding more and more rumors on reddit, that Express became slow + constantly faces issues with Netlifx.
So I started considering Nordvpn, but I have 2 basic questions here:
* How do you measure the speed, do you use any scientific approach etc.?
* What about tests with Netflix, how often you are running them?
Justinas Mazūra
prefix 3 years ago
Hi, thanks for your questions!
1) Speed is something that can vary tremendously. We’re using the same testing unit in all of our reviews and mimicking the same conditions for each tested VPN. We select ten countries (we always try to pick the same ten across all VPNs, if possible) and connect to their servers using all their tunneling protocols. This gives us a somewhat clear picture of how a service performs.
2) We’re running Netflix tests before writing a review, and then we get back to them after some time to check if the workaround still works. We’re trying our best to keep the content up to date.
Taylor Cl
prefix 3 years ago
How to change the ip address on nord vpn while connected to US server? I mean : if I am already connected to certain server – i get certain dedicated IP. I need to change my IP without disconnecting from the server. Is there a way to do so?
Justinas Mazūra
prefix 3 years ago
NordVPN has recently added a reconnect button, which will connect to a different server. However, this still means stopping one connection and initiating the other.
NordVPN only operates a static IP server, meaning that IP is assigned per server rather than per user.
n c
prefix 3 years ago
Hey! I have a question – how to make nordvpn faster? I want to try torrenting from one romanian website and want to download everything faster. Any tip would help.
Justinas Mazūra
prefix 3 years ago
Torrenting speeds have more to do with the seeders and peers ratio rather than your VPN. What you could do is choosing a server that is closer to your location. It could improve overall speeds.
You could also opt-in for SOCKS5, it lacks encryption, but it will be much faster than a VPN connection.
sugbeet
prefix 3 years ago
We’ve been using nordvpn for few years and everything was fine until we recently renewed with a discounted 2 year offer. Things worked fine for a few weeks then suddenly we were disconnected for no reason. We tried everything to reconnect but couldn’t even login to nord account. We had this problem on multiple devices. Nothing worked no matter what we tried. We tried support for help but no joy. We wanted refund but they said after 30 days they don’t refund. They took our money, gave vpn for few weeks then disconnected! Very dodgy! I don’t recommend nordvpn. We feel disappointed and conned.
Justinas Mazūra
prefix 3 years ago
Have you tried contacting customer support for connection issues or only about the refund? If you’re connecting from a high-censorship country, these may happen from time to time, but they should provide you with a solution.

Otherwise, your account might have been blacklisted if you break their terms of services, for example, using their SOCKS5 proxies for web scraping. It all very depends on the context, but you should contact customer support directly.
winston
prefix 3 years ago
i’m addicted to online games! recently i had to change my internet provider and it sucks. i am facing constant freezes and pings. for online gaming it’s critical. is nordvpn good for gaming ? will it solve my problem with speed drops? 
Justinas Mazūra
prefix 3 years ago
Most games don’t use too much data, so if other services work fine and it’s only gaming that gives you problems, it might be ISP’s bandwidth throttling. A VPN can potentially give you a solution in such cases, but you’ll have to test it yourself. This is where a 30-days money-back guarantee can be very useful.
Niv
prefix 3 years ago
Obfuscated servers are used to hide the fact that you are using a VPN. This allows to bypass almost everything, right? So these servers are very useful while in China. That is great, but I can’t find how to turn on obfuscated servers in nordvpn. I’ve looked everywhere in settings! 
Justinas Mazūra
prefix 3 years ago
It’s in the advanced settings tab. You’ll have to head there and enable Obfuscated servers option. Keep in mind that the servers will appear only when you’re using the OpenVPN tunneling protocol.
Logan
prefix 3 years ago
Firestick is the best solution when you travel abroad a lot. Purchased it last year and I must say that it was the best purchase so far. I am really used to US content, but I don’t know how to put nordvpn on firestick. Purchased NordVPN while there was an easter special deal, however use only 30% of its features. Would be really great to travel with nordvpn app and face no restrictions at all.
Justinas Mazūra
prefix 3 years ago
You can check their tutorial on how to do it. Keep in mind that 1st gen Firesticks don’t support VPNs.
good guy
prefix 3 years ago
As an old user of nordvpn I can say, that it’s a really decent provider. I unlocked US library in Netflix and watched movies without buffer. Also used it for Ragnarok Online to reduce ping. the only thing i didn’t try is torrenting. I will give it a try and will come back here to leave a comment on the best nordvpn server for torrenting. Sharing experience might help others. 
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