Sky Broadband deals for existing customers in 2024

Sky is one of the top broadband providers in the UK, with competitive deals for new and existing customers. Sky offers a wide range of broadband plans, with speeds ranging from 36 Mbps to 900 Mbps.

This provider has exclusive offers for subscribers, including discounted rates. In this article, we’ll highlight some Sky Broadband deals for existing customers. Whether you're looking to upgrade your broadband speed or add extra services, read on to discover exciting offers.

About Sky broadband

Sky Broadband is one of the biggest broadband providers in the United Kingdom, with a wide portfolio of services designed for different customers.

Sky offers basic internet packages for light users and ultra-fast connections for heavy users, reaching 900 Mbps. This provider has plans for streaming, gaming, working remotely, or just browsing the web.

In addition to broadband-only plans, Sky also offers bundle packages with broadband, TV, and landline, all rolled up for convenience. Subscribers to Sky’s bundle plans can add or remove features depending on their needs.

Price range	£27 to £54 per month (depending on the broadband package and speed)
Coverage in the UK	99% of the UK
Broadband types	Fibre, full fibre, ADSL broadband, phone, mobile
Average speed	36 Mbps (Superfast 35) to 900 Mbps (Gigafast)
24/7 customer support	No, but there's an online guide (support is available during specific hours)

Sky Broadband: Pros and cons

Below, we’ve outlined some of the pros and cons of being a Sky Broadband subscriber to give you a better insight into this provider’s service.

Benefits of Sky Broadband deals for existing customers

Sky offers many special perks to existing customers. Sky often has discount deals that can reduce overall costs, especially when you opt for a bundle plan that includes broadband, TV, and mobile services. For example, you may be able to upgrade to faster speeds or add Sky TV at a lower price.

Sky also rewards loyal customers with Sky VIP, which includes free movie rentals, tickets to exclusive events, and priority customer service.

Besides, Sky Broadband Boost ensures consistent broadband speed throughout your home and access to priority technical support if you encounter any problems.

Types of Sky Broadband deals for existing customers

There are many Sky Broadband deals for existing customers, including the option to increase your broadband speed or add other services like Sky Talk, Sky TV, or Sky WiFi.

You can get download speeds of up to 900 Mbps if you upgrade to Gigafast. Plus, with bundles on services like Sky TV or Sky Mobile, you can save a lot of money. Subscribers can get upgrades or sign up for other Sky services online through an existing account or by contacting Sky customer service.

Here are a few Sky broadband deals for loyal customers:

Add Sky Mobile SIM-only deal to your existing package

If you're already a Sky Broadband customer, it's easy to get a SIM-only mobile contract deal from Sky Mobile at a discount. You can add the SIM-only plan to your existing phone or even upgrade your phone completely. Just log in to Sky.com or access the Sky app.

Every Sky Mobile data plan comes with advantages like unlimited calls and texts, streaming without using your data, and more. You can add up to seven SIMs to one Sky account.

Add Sky TV to your existing package

Many Sky Broadband packages already include Sky TV. If your plan doesn’t include Sky TV, you can easily add the service to your account.

To add Sky TV, simply log into your Sky account. You should be able to upgrade or modify your plan and shop for new offers. Pick a bundle that suits your preference and customise your plan. Alternatively, you can call Sky support for live assistance.

Upgrade Sky broadband speed

If you’re not satisfied with your Sky broadband speed, you can easily upgrade and enjoy faster internet.

Before you do, check what speeds you can get in your area (whether you can get Ultrafast fibre, for instance). If you can't get fibre broadband, there are other options that provide high-speed internet. Simply check on your Sky account or give Sky a ring. You might need a change of hardware to get the speed you are looking for.

Upgrade call plan

You can also upgrade your Sky call plan to lower your monthly bill, for example. Think about how many calls you make monthly. Changing to the basic Sky Pay As You Talk may be enough if you rarely use your landline (which goes for a lot of people).

On the other hand, if you use your home phone frequently, you can save money by upgrading your plan to include evening, anytime, or even international calls.

How to access exclusive Sky deals

Getting exclusive deals as an existing Sky customer is a great way to maximise your Sky experience. Check the My Sky app or your Sky.com account regularly for personalised offers and deals. You can also contact Sky’s customer service team to discuss retention deals, particularly if your contract is ending, and explore loyalty rewards options via the Sky VIP program.

Here are a few tips to get amazing deals from Sky:

• Contact Sky Customer Service: First, get the full details of your current package, including the monthly cost, contract end dates, and other attached services (if any).Next, check for competing offers from other providers that you can leverage when negotiating with the Sky reps.When you contact Sky, just tell them that you want a better deal or upgrade. Mention that you've had other good offers, and if possible, escalate to their retention team. Of course, the retention team is more inclined to offer a discount or special deal. It’s good to highlight how long you have been with Sky, as this will often trigger customer service representatives to respond with more favourable terms. We recommend keeping a record of the call, including the name of the representative and details of any offers made!
• Negotiate for a better deal: You have the right to negotiate a better deal! Lead with your long-term loyalty and satisfaction. Explain that you've noticed some competitive prices elsewhere and that, unless a better deal can be arranged in your case, you're thinking of switching providers. It's all about treading a thin line between leveraging one's position as a good customer and showing that one is well-informed about other options. Specifically, you could say, "What's the best price you can offer?" or "Can you match this offer from [competitor]?" can work to steer the conversation to better terms. If the initial offer isn't good enough, don't be afraid to say that it wasn't what you were expecting. This often brings in the retention team, who can provide huge discounts or other goodies to keep you aboard. If they can't give you a better price, ask for added benefits such as free channel upgrades or faster broadband. Persistence and a polite but firm approach often work best​.

Things to consider when choosing a Sky Broadband deal

Choosing the best Sky broadband deal goes beyond selecting the plan with the fastest speed or cheapest price. You need to consider your usage and how each package could serve you.

Start by assessing your internet usage, the number of devices connected, and any complaints you have about your current service. Knowing this will help you select a package that fits your budget and provides reliable Internet for everyone in your home.

Here are some ways to assess your needs and look over other deals efficiently:

Assessing your needs

To find the best Sky broadband deal for your household, start by considering your usage. Consider how big your household is and how many people or devices may be using the internet simultaneously.

Also, check how well your package is performing at the moment. Are you having problems with constant buffering or poor connections? If yes, you need to upgrade to a plan with higher speeds.

Large households or heavy internet users (those who stream, play games, and attend video conferences) require higher-speed packages such as Sky's Ultrafast or Gigafast to avoid slowdowns at times of peak usage.

Consider any future needs you may have. Will you need more speed or data as your household grows or for another reason?

Comparing deals

It can be difficult to compare the numerous Sky broadband deals available today, but we’ll show you a simple technique.

First, compare similar broadband deals; look at prices and check for promotional discounts for existing customers.

Next, consider the broadband speed on offer — is it proportionate to the demands of your household? With features like Sky Broadband Boost, which helps Wi-Fi coverage to your home, or Sky Talk for inclusive call plans, a deal can add real value.

Finally, consider the broadband contract. Note the length of the agreement and possible price hikes after the introductory period. Look at customer service reviews and check for speed guarantees or free upgrades if the company's service standards are not met.

Comparing all these will help you get a Sky broadband deal that gives your household the best balance of speed, features, and value.

Sky Broadband offers for existing customers: Conclusion

You'll find that looking at Sky broadband deals pays off if you are an existing customer. You can get exclusive discounts and sign up for tailored packages that bundle services like TV and mobile. Comparing your plan to new Sky offers ensures you aren’t overpaying for your current package and you're getting good value for your money.

The better you understand your household needs — like your internet use, the number of devices connected, and problems with your current service — the better decision you can make.

Comparing deals available based on your needs rather than price will help you find a deal that balances speed, reliability, and cost-effectiveness. Feel free to bargain with Sky customer service for extras or further discounts to really ensure you get the best possible broadband plan for your household.

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