Best Virgin Media broadband deals for existing customers (2024)

If you’re an existing Virgin Media customer with an expiring broadband contract or simply hoping to get a better deal, you should know that negotiation could be the way to find a finer bargain. Keep reading to learn about the best Virgin Media deals for existing customers.

List of Virgin Media broadband deals for existing customers


What deals for existing customers does Virgin Media offer?

Virgin Media offers many deals for its current users – from Virgin TV packages for existing customers to Broadband bargains, Mobile Phone and Wi-Fi deals.

  • If you’re an existing Virgin Media customer, log in to your Virgin Media account on the Virgin website to see what’s on offer.
  • You will find offers on the existing customer deals page.

In case your existing customer deals page is empty, reach out to Virgin Media customer service and don’t be afraid to haggle for a better price or a plan:

  • Talk about cancelling your contract and state that you are considering leaving for another provider.
  • Mention that you’re not satisfied with your current deal and pricing.
  • Check out competitors' plans and prices and use them as a reference if they’re better than your existing customer contract.
  • Don’t accept the first offer unless you’re thrilled with it.

You should expect an offer similar to the current Virgin Media deals for new customers. For more packages, check out our in-depth review of the Best Virgin Media broadband deals in the UK.

Benefits of being a Virgin Media existing customer

If you’re already a Virgin Media customer, you probably know about this provider's great benefits. Thanks to its advanced network technology, these benefits include some of the fastest network speeds on the market and often having significantly cheaper deals than competitors.

Check out the main benefits of being a Virgin Media existing customer in 2024:

  • Excellent network speeds allow existing Virgin Media customers to effortlessly stream films, download large files, or play games.
  • Perfect price-quality ratio. If you’re ready to haggle and put some effort into asking for a better deal, Virgin Media’s existing customers can have excellent value for money.
  • Added extra value. Existing customers of Virgin Media may receive such extra perks as inclusive calls, security software at no cost, access to public Wi-Fi hotspots, and more.
  • Top customer support. If you’ve encountered an issue, just pick one of the many ways to contact the dedicated and award-winning Virgin Media customer support team. From live chat support and phone assistance to online troubleshooting guides, you will receive the help you need.

Reasons why you should upgrade broadband for existing customers package

Virgin Media offers unique discounts and deals for its current users if you want to upgrade your existing customer deal or expand its features. Whether you are looking for faster network speeds to match your gaming needs or searching for more TV channels to have quality evenings with your family, there are many reasons to upgrade your Virgin Media account.

Here are the main reasons to convince you that it’s worth upgrading your current deal, especially if your current contract is expiring:

  • Lower prices. Broadband providers usually hand out the best contracts to new customers, but if you’re keen on haggling, you might even end up with a slightly better deal and lower bills to pay.
  • Fast speeds. Virgin Media has been a market leader in providing some of the fastest broadband speeds in the UK for years. If you're satisfied with Virgin Media but want an even faster connection with average speeds up to 1.1 Gbps, consider upgrading your package.
  • Extra TV channels. Virgin Media offers TV and broadband bundle options for extra channels for more entertaining days or evenings. Prices usually start at £33/month, and internet speeds range from 100 Mbps to 1 Gbps, guaranteeing a great price-quality ratio for excellent TV and internet services.
  • There is no set-up fee. If you decide to upgrade your Virgin Media existing customer deal, you can do so without paying the £35 set-up fee.

Virgin Media broadband speeds for existing customers

As an existing Virgin Media customer, you can always add broadband if you started without it. You can also upgrade your current broadband deal at any time unless you already have the maximum available speed (currently 1.1 Gbps).

Remember that other providers will have similar plans with similar speeds, but competitors' prices are likely higher.

Here are the network speeds you can pick from:

Broadband Deal NameAverage Download SpeedStarting Monthly Price
M125 Fibre132 Mbps£26.50
M250 Fibre264 Mbps£30.50
M350 Fibre362 Mbps£35.00
M500 Fibre516 Mbps£62.00
Gig1 Fibre1,130 Mbps£47.00

The Gig1 Fibre Broadband plan offers Virgin Media's fastest widely available speeds at a competitive initial price. However, be aware that:

  • Prices are subject to annual increases (RPI + 3.9% from April 2025).
  • After the initial 18-month contract, the price increases significantly to £78 per month.

Remember that according to Virgin Media’s terms and conditions, you must keep the upgraded deal for at least 30 days. Only after this period can you request changes to your contract.

Tips on finding the best Virgin Media deals for existing customers

There are many ways to find the best deal as a Virgin Media existing customer. These are the best tips we’ve found to help you secure a great contract:

  • Do your homework — check with Virgin Media and its competitors' prices for new customers. This way, you’ll know if you’re overpaying for the same services or getting a fair deal.
  • Make sure to haggle, especially if your contract is ending – this is when you have the most power, as you can always mention that you’re considering leaving for a competitor.
  • When haggling, try to be polite and not aggressive. If you’re friendly to the customer support specialist, you'll likely get a better offer.
  • If you have a TV bundle, go through your channels and mark the ones you watch. When discussing a new deal for existing customers, mention the channels you want to eliminate and try to choose a more basic deal to cut your costs.

If you’re looking for more tips on choosing the right broadband for your needs, check out our in-depth review here.

How to upgrade the Virgin Media package for existing customers

There are two hassle-free ways to upgrade your Virgin Media existing customer deal – contacting customer support via the internet or telephone.

First, don’t forget to check what current package you are on. You can do this by signing in to your Virgin Media account and selecting My Package on the landing page. If you don’t have an account, create one by registering here.

If you're not on Virgin Media's highest tier yet, you can check your existing broadband deal and upgrade your Virgin Media account.

Carefully analyse your current deal and choose a more suitable option from the existing customer deals page. Here, you’ll see all the available offers and be able to upgrade different parts of your package. If the existing customer deals page is empty, contact customer support to get a package not provided on the website.

If you prefer upgrading by phone, just dial Virgin Media Customer Service on 150 from your Virgin Media phone or 0345 454 1111* from any other phone within the UK. You’ll then connect to a customer support specialist to help you choose the best package. Remember to use the tips we mentioned previously.

How to switch between Virgin Media packages?

Switching between Virgin Media broadband packages is the same as upgrading your existing customer deal. You can easily do that by logging in to your My Virgin Media account or dialling Virgin Media’s Customer Service on 150 from your Virgin Media phone or 0345 454 1111* from any other phone within the UK.

Other broadbands with existing customer deals

What existing customer deals do other broadband providers have to offer? Check out what current users can expect from Virgin Media and other market favourites:

Provider NameBroadband Deal NameSpeedSet-up PriceContract
Virgin MediaVirgin Media M125 Fibre Broadband132 Mbps£018 months
VodafoneFibre 2 Essentials73 Mbps£012 months
SkySuperfast 8061 Mbps£018 months
BTBT Fibre 2 Broadband67 Mbps£024 months
TalkTalkFull Fibre 6577 Mbps£024 months

Remember that these are deals for new customers. If you’re an existing customer, you could expect something similar if you negotiate. You can also compare the best broadband deals in the UK.