We may earn affiliate commissions for the recommended products. Learn more.

T-Mobile review


T-Mobile has been a major player in the telecommunications industry for decades. Originally a brand of Deutsche Telekom, it has expanded and now boasts subsidiaries worldwide, including T-Mobile US. I partnered with the Cybernews research team to analyze T-Mobile’s Home Internet offerings. The T-Mobile review below dives into everything you should know as a potential customer, exploring the provider’s plans, standout features, contract flexibility, overall user experience, and more.

Our personal insights and data-driven conclusions aim to paint the whole picture, shedding light on both the provider’s good sides and areas that need improvement.

About T-Mobile Home Internet

Founded1994
Number of customers127.5 million
Number of locations20,000+
Number of employees67,000+
CoverageAll 50 states + parts of Canada, Mexico, Puerto Rico, US Virgin Islands, and other territories
Average Home Internet plan price$50-70/month, with discounts

T-Mobile is one of the Big 3 telecommunication and internet providers in the United States, alongside AT&T and Verizon. The company has carved out a distinct identity with “Un-carrier,” a simple and streamlined plan structure that eliminates lengthy contracts and hidden fees.

In 2020, it completed a $26 billion merger with Sprint, strengthening its position in the competitive American telecommunications market and enhancing its 5G network capabilities. The merger promised greater efficiency, improved network quality, and more innovation, resulting in enhanced services and competitive pricing.

As a result, T-Mobile boasts one of the largest and fastest 5G networks in the US today, with greater coverage than AT&T and Verizon.

T-Mobile: pros and cons

T-Mobile Home Internet plans and pricing

T-Mobile offers three simple Home Internet plans, priced at $50, $60, and $70 a month. Users can choose plans based on their needs and preferences, from reliable and affordable home internet to multi-device family options and even a special Home Internet Backup plan that allows you to stay connected during an outage.

Plan PriceAverage download/upload speedsPerks
Rely Home Internet$50/month + $35 device connection charge87-318Mbps/14-56MbpsExclusive perks with T-Mobile Tuesdays
Amplified Home Internet$60/month + $35 device connection charge133-415Mbps/12-55MbpsHigh-performance premium 5G gateway and advanced cyber security
All-In Home Internet$70/month + $35 device connection charge133-415Mbps/12-55MbpsWi-Fi Mesh access point, 24/7 live assistance with video support, Hulu and Paramount+ subscriptions
Home Internet Backup$20/month + $35 device connection charge72-245Mbps/15-31Mbps130GB of data per month

Phone

T-Mobile phone plans

PlanPrice for 3 linesPremium dataHigh-speed hotspot
Essentials$90/month50GBNone (unlimited 3G)
Essentials Saver$100/month50GBNone (unlimited 3G)
Go5G$130/month100GB15GB
Go5G Plus$150/monthUnlimited50GB
Go5G Next$180/monthUnlimited50GB

The variety of T-Mobile phone plans gives users plenty of choices regardless of their needs and price range. Budget-conscious individuals and light data users usually go for Essentials plans. While these don’t have premium perks or the fastest speeds, they offer unlimited talk and text options and plenty of data.

Go5G is a mid-tier plan with more data and better hotspot capabilities and is best for families and moderate data users looking to strike a balance between affordability and function. Meanwhile, Go5G Plus and Go5G Next raise the bar with unlimited data and extended hotspots. They are ideal for heavy data users who want the latest devices regularly (upgrade-ready every year and two years, respectively).

Tablets and hotspots

T-Mobile tablet plans

Plan/priceDataHigh-speed hotspotInternet abroad
$20/monthUnlimited 5G & 4G LTE and 50GB premium dataNone (unlimited 3G)Up to 5GB of high-speed data in Canada and Mexico
$25/monthUnlimited 5G & 4G LTE and 100GB premium data15GBUp to 10GB of high-speed data in Canada and Mexico; up to 5GB of high-speed data in 11 countries

T-Mobile hotspot plans

Plan/priceDataInternet abroad
$10/month2GB of 5G and 4G LTEUp to 2GB of high-speed data in Canada and Mexico and up to 5GB of high-speed data in 215+ countries
$20/month5GB of 5G and 4G LTEUp to 5GB of high-speed data in Canada and Mexico and up to 5GB of high-speed data in 215+ countries
$30/month10GB of 5G and 4G LTEUp to 5GB of high-speed data in Canada and Mexico and up to 5GB of high-speed data in 215+ countries

T-Mobile’s tablet and hotspot plans are ideal for professionals who need reliable internet on the go or while traveling abroad. They provide high-speed connectivity for video calls, file sharing, and cloud-based collaboration tools. These plans also work great for travelers who need backup internet during an outage or simply want to enjoy entertainment without relying on public Wi-Fi.

Wearables and lifestyle devices

T-Mobile smartwatch plans

Plan/pricePlan benefits
$12/monthUnlimited talk and text, 50GB of high-speed data in the US, and up to 5GB of high-speed data in 11 Central European countries
$15/monthUnlimited talk and text, 50GB of high-speed data in the US, up to 15GB of high-speed data in Canada and Mexico, and up to 5GB of high-speed in 215+ countries

T-Mobile offers over a dozen smartwatches and fitness trackers. You can pick among top-tier devices from Apple, Samsung, and Google, and choose from two plans depending on your data usage and traveling needs.

Prepaid plans

T-Mobile prepaid phone plans

PlanPrice for 1 line5G dataHotspotTalk and text
10GB$40/month10GBShare your 5G data as a mobile hotspot Unlimited
Unlimited$50/monthUnlimitedUnlimited Domestic mobile hotspot at 3G speedUnlimited
Unlimited Promo$55/monthUnlimitedUnlimited Domestic mobile hotspot at 3G speedUnlimited
Unlimited Plus$60/monthUnlimitedUp to 10GB of high-speed mobilehotspot dataUnlimited + talk and text to Mexico and Canada while in the US

Prepaid plans are easy to start or cancel without long-term commitments. You pick a plan based on the amount of data and talk and text capabilities, pay in advance, and the service stops once you’ve used everything up or after a given period.

Prepaid plans are typically more affordable, with no credit checks or additional fees. The downside is that they are often limited in terms of premium perks, data speeds, or international options.

Key features of T-Mobile

  • 5G Network: T-Mobile’s network is unmatched when it comes to 5G connectivity, covering more territory than any of its competitors. Speed tests consistently show impressive download and upload speeds and reliable network consistency in all areas.
  • Unlimited data: Many of T-Mobile’s plans, from 5G home internet to tablets and mobile prepaid options, offer unlimited data. Heavy data users may experience throttling during network congestion after reaching a certain usage threshold, though this ensures fair distribution of resources while still delivering generous data allowances.
  • Device compatibility: T-Mobile supports a wide range of devices, including the latest smartphones, tablets, and wearables, catering to the needs of both everyday users and tech-savvy consumers.
  • International roaming: Most T-Mobile plans, from hotspot and tablet plans to prepaid and smartwatch ones, include robust roaming features, with certain plans enabling high data usage in over 200 countries worldwide.
  • Additional perks: Subscribers enjoy unique benefits such as popular streaming platforms like Netflix, weekly discounts and giveaways via T-Mobile Tuesdays, in-flight Wi-Fi on select airlines, and more.

T-Mobile contracts, equipment, and fees

T-Mobile’s internet plans are also known for their no-contract nature. Unlike traditional plans offered by most competitors, which lock users into one or two-year contracts and impose hefty fees upon termination, T-Mobile allows users to cancel most plans without repercussions.

Although there are no hidden fees or extra charges in T-Mobile’s plans, you do need to pay a $35 device connection charge, but this is clearly stated in every plan’s details.

Where can you get T-Mobile Home Internet?

t-mobile coverage map
4G & 5G Coverage map

I could quickly check whether I’m eligible for T-Mobile Home Internet by looking at the 4G & 5G coverage map on the provider’s website. The map shows the United States (including territories such as Puerto Rico and US Virgin Islands), Canada, and Mexico, with different shades of magenta indicating whether a given area has 2G/3G, 4G LTE, 5G Extended Range, or 5G Ultra Capacity coverage when you zoom in.

As you may notice, most of the US is fully covered, except for highly rural and almost non-populated areas in states like Idaho, Montana, and Alaska. Once you check for eligibility, you can immediately go to “shop plans,” conveniently placed below the map, and explore your options.

T-Mobile Home Internet user reviews

Although I’ve personally tested T-Mobile Home Internet and was in contact with customer support the entire time while conducting this review, I wanted to see what other users thought about this provider and its services. After browsing through Reddit, ConsumerAffairs, and Trustpilot, these are some of the most common praises and complaints that I ran into:

Common praises:

  • Speed: A lot of users highlight the lightning-fast speed of T-Mobile Home Internet, particularly in areas with strong 5G coverage, allowing them seamless streaming, smooth video calls, and quick downloads.
  • Easy setup: You’ll get no headaches setting up the equipment. Customers frequently mention that the setup process requires minimal technical knowledge, enabling them to get online in minutes without expert help.
  • No data caps: You don’t need to worry about exceeding any limits thanks to the absence of data caps.

Common complaints:

  • Coverage gaps: Users in remote locations often report low signal strength and inconsistent connectivity, although this can be said for most providers.
  • Data slowdowns: Network congestions may occur during peak usage, which is why some users experience slow speeds.
  • Customer care: T-Mobile’s customer support receives mixed ratings. While I didn’t experience any issues with the support, others reported long wait times and difficulties resolving complex issues.

T-Mobile: our verdict

T-Mobile continues to excel as a telecommunications industry leader thanks to its unmatched 5G coverage, no-contract flexibility, and competitive pricing. I would recommend T-Mobile’s Home Internet plans to anyone looking to save a few bucks without having to deal with data caps. There’s a plan for everyone, from tech-savvy individuals to budget-conscious families.

Coverage gaps exist in rural areas, and customer support reviews are spotty. However, that doesn’t make T-Mobile different from any other internet provider in the US.

Based on hours of research and personal insights, I can confidently say that T-Mobile’s offerings provide excellent value for users prioritizing speed, flexibility, and ease of use.

FAQ

Leave a Reply

Your email address will not be published. Required fields are markedmarked