Discord warns of data breach involving support agent

Discord, the instant messaging and call platform, notified its users of a breach resulting from a compromised third-party support agent.

The messaging service, which was recently used to leak top-secret Pentagon documents, notified its users about unauthorized access to a third-party customer service agent’s support ticket queue.

“Due to the nature of the incident, it is possible that your email address, the contents of customer service messages and any attachments sent between you and Discord may have been exposed to a third party,” Discord’s warning said.

According to the company, it deactivated the compromised account and checked the affected device for malware once the issue was noted. The company didn’t specify whether it found something or not.

Discord said the company reached out to its customer service partner to “improve their practices,” expecting to prevent similar types of issues from happening in the future.

In a notification letter users shared on Reddit, the company said it believed the levels of risk to its users to be minimal yet advised them to stay vigilant for suspicious messages or activity, such as fraud or phishing attempts.

Discord was launched in 2015 as a chat platform primarily for gamers but has evolved to serve various communities and groups. It has 150 million monthly active users.

Discord was fined last year in France for failing to secure personal data. It has recently come under the spotlight after 21-year-old National Guardsman Jack Teixeira leaked Pentagon documents containing classified information on the platform.