Vivint business security system review for 2025

Nowadays, it’s simple enough to install a couple of security cameras in and around your home and log in to the live feed using your phone. However, running a major business requires you to be on the lookout at all times, and it can be pretty exhausting trying to keep up with manual checkups.

That’s where automated systems like Vivint business security come in handy. It’s a solution that handles everything for you, from 24/7 monitoring to intrusion detection, professional installation and connectivity, and advanced safety features. It’s a version of Vivint’s system aimed at businesses, retail, offices, and warehouses.

Through this guide, I’ll explore Vivint pricing, business packages, installation, monitoring, equipment, and all other details. I’ll also dive into the nitty-gritty regarding automation features and advanced functions, so bear with me to see if it’s a potential match for your business’s needs.

Vivint overview

Vivint’s equipment list is pretty robust, so it comes at a slightly higher cost compared to alternatives. Add to that the cost of professional installation, and that makes it quite an expensive option. That’s why I liked their newly introduced option to finance all packages in 60 months, giving your company much more bearable recurring payments.

Monitoring starts at $1 per day, but the average monthly fee goes around $40. Plus, all packages are custom, which means you can include add-ons like voice assistant controller, smart speakers and thermostats, or even additional cameras.

Rating	4.8
Price	Starting from $113/month
DIY installation	Not available
Money-back guarantee	Available (30-day money-back guarantee)
Cancellation fees	No fees on early cancellation, full payoff of the equipment is required
Warranty	Available (120-day standard limited warranty)
Professional monitoring	Available (starts at around $40/month)

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Pros and cons of the Vivint business security system

Business types Vivint fits

Vivint is a perfect option for mid-size and enterprise-grade businesses. However, Vivint does rank higher in terms of its subscription cost.

That’s not necessarily a con, but if you’re running a small business without the need to cover a wide area, you can go for DIY-style alternatives instead. Options like Abode and SimpliSafe both offer customizable packages and DIY installation, perfect for a security system for small businesses.

That said, Vivint is a great option if you’re looking for something more advanced and robust. It comes with a system of 12 HD cameras with linked connectivity and AI-powered automation tools for detecting and preventing intrusion.

Core equipment & tech for business

Although there’s a Vivint security for business package option, you can always customize elements and add components on demand to suit your corporate needs. These are some of the most noteworthy items to consider:

• Smart Hub. Vivint’s Smart Hub is the essential component of the system, and it is included in all packages. Its main function is to arm the Vivint security system, but it also comes with features like a date and clock display.
• Outdoor Camera Pro. One of the main elements of this system is Outdoor Camera Pro, Vivint’s proprietary solution for outdoor monitoring armed with AI-powered insights. Using Smart Deter technology, it actively detects, scans, and monitors for potential intruders.
• Indoor cam. The inside camera is very convenient to arm with a single tap on the top button, and it connects directly to your mobile device for remote monitoring. If there’s any suspicious activity, you’ll receive a 45-second callout.
• Doorbell cam. You can also add the smart doorbell camera to your system, equipped with a 180-degree FOV, night vision capabilities, and a 1080 HDR video feed.
• AI lurker detection. Vivint also includes AI lurker detection in its cameras, which automatically issues a warning if suspicious activity appears. After that, it initiates an alarm and establishes an instant connection with your mobile.
• 4K HDR cameras. All of the system’s cameras are equipped with high-resolution, 4K HDR sensors with high-quality, 1080p streaming with magnifying properties. They are perfect for zooming in on the perpetrator's faces and license plates.
• One-touch callout. Thanks to Vivint’s professional team, you can count on a one-touch callout to emergency services if necessary.
• Hands-on observations. Finally, you can count on the combined efforts of the brand’s in-house monitoring team and the remote monitoring functions of the app to make a perfect safety combination.

Business packages & pricing

The equipment costs for Vivint commercial security range between $1000 and $2000, depending on your business type and the size of your corporate area.

To reduce the expense or at least help you avoid lump sum payments, the company also introduced a financed option, which lets you spread the payments across 60 months.

As advertised by the brand, Vivint’s monitoring fees start at $1/day, but they're more likely to reach $40/month for monitoring alone. That is quite a hefty price, but considering all the features and efforts of the in-house team, I’d say it's justified.

Add-ons and additional system components lead to higher costs. In essence, Vivint’s business solution comes in three packages, and these are some of their key specs:

Vivint Bundle	Starter package	Doorbell Security package	Safety & Security package
Monthly subscription	Starting from $113/month	Starting from $169/month	Starting from $257/month
Professional monitoring	✅ Yes	✅ Yes	✅ Yes
Cellular backup	✅ Yes	✅ Yes	✅ Yes
Video storage	❌ No	✅ Yes	✅ Yes
Smart integrations	Supports Google Home	Supports Google Home	Supports Google Home

Installation & setup experience

The obligatory professional installation of Vivint systems is a massive advantage for larger businesses. Unless you're eager to experiment with a DIY approach, you’ll appreciate the fast turnaround and even same-day service in some major cities and areas.

Here’s how it works: you submit an official request, and Vivint gives you a quote. A team of professionals arrives on the same or the next day, and they give you advice on precise camera locations, recommended system components, and other details.

With this type of customized service, you’ll be on the road to protecting your business without a major workflow disruption.

The best thing is that you can even get a warranty on labor, which means you’ll be entitled to repairs, replacements, or complete refunds of defective components within 120 days.

Monitoring & app performance

All packages of security systems Vivint has to offer come with 24/7 cellular monitoring. That means you’ll be able to connect with your indoor and outdoor cameras and follow an HD live feed at all times. It’s also possible to set up push notifications from those cameras in appropriate situations, like with those 45-second callouts that I mentioned above.

Once you set up your control hub and connect to it via your Vivint app, you’ll also be able to engage and disengage the system remotely, with just one tap on your mobile screen.

Additionally, Vivint comes with multi-site dashboards, letting all system users and employees log in from separate devices and keep up with the security situation. As the cherry on top, the brand also includes live views for self-monitoring at your convenience and even without callouts.

Real-world business use cases

Vivint for business is useful for more than just intrusion detection and prevention. For instance, say you are losing inventory but can't seem to find who is responsible. It’s a delicate situation, as wrongly accusing someone could lead to legal action taken against your company. However, with the system engaged, it’s easy to spot shoplifters or even employee theft.

On top of that, it’s also a great solution for liability disclaimers in unpleasant slip-and-fall situations or any other hazards that might occur on corporate premises. Having high-quality video material to present as evidence is essential in such circumstances.

Lastly, the system can help you deal with after-hours office access. Even if it may seem harmless, it’s always better to prevent it and confront those who are in breach of corporate rules.

Smart integrations & automation

Another great feature of this system is that it can be integrated with other devices to fit your company’s needs. These are the main components you can introduce to the existing setup:

• Google Nest speaker
• Nest thermostat
• Amazon Echo voice assistant controller
• Smart locks

Some of these features will enable you to turn it into a complete business security solution.

Additionally, if you opt for smart tools like the Amazon Echo voice controller, you can then use Alexa for specific functions, including direct connectivity with your thermostat for changing room temperature.

Or, you can use it in combination with smart locks to restrict access of unauthorized personnel or prevent other security breaches.

With all these, you’ll not only save up on installation costs, but also on overall energy consumption. Keep in mind that the Vivint security cost also grows accordingly with each added item, though.

Customer service & support

Vivint is a reputable company that’s been in the business for over 20 years. During that time, it's assembled a meticulous support team and garnered a stellar reputation among users. For that reason, it's even accredited by the Better Business Bureau (BBB), coming with a decent B+ rating.

I also wanted to check what other users had to say through Vivint business security reviews. On Trustpilot, Vivint commands a 3.8/5.0 score, but more than 60% of its ratings are 5-star ones.

However, I haven’t found any bad feedback regarding the customer support system. It is available 24/7, and you can reach the agents via phone helplines or live chat. They have dedicated US numbers you can dial and receive prompt responses within just a few minutes. The live chat is also very responsive, so you’ll never have to wait more than 30 minutes.

Vivint vs. top competitors

When considering important factors like the Vivint monthly cost, equipment, and monitoring, it’s important to see how it stacks up against its competitors. I was able to find quite a few systems offering similar quirks and features, so here’s how they compare:

Security system	Vivint	Abode	SimpliSafe	ADT
Price	Starting at $449.99 (upfront payment), or $113/month for the first four months	Starting at $7.99/month	Starting at $249.96	Starting at $199
Installation type	Professional	Professional, DIY	Professional, DIY	Professional, DIY
Camera AI	✅ Yes	✅ Yes	✅ Yes	✅ Yes
Monitoring options	Professional monitoring	Professional monitoring, self-monitoring	Professional monitoring, self-monitoring	Professional monitoring

Limitations & gripes

Despite all of its advantages, Vivint is also somewhat limited. So, before you make a decision on whether to go for the business security Vivint provides, I’ll give you a few additional aspects to consider.

For instance, it has a very short trial period of just 3 days. It’s by far the shortest I’ve seen for home and business security systems, but there may be a way out. I’ve found plenty of users on Reddit and other platforms stating how they got 30-day trials from their salesperson. There’s no guarantee it will happen to you, but it's good to know it's an option.

On top of that, you also get a 30-day return period, which makes it a bit less of a problem.

It's also important to remember that all the extra cameras you might decide to add will come at a hefty price. Add to that the $1000 minimum upfront equipment payment, and you end up with a pretty costly package.

Finally, I’ve seen numerous options with much shorter contract obligation periods, which might also affect your decision.

Final verdict

Ultimately, Vivint ranks pretty high on my list of business security solutions with a 4.8/5.0 score. It’s an all-in-one solution most businesses are looking for, with AI-powered 4K cameras, integrated theft deterrent alarms, and the near-instant callout feature.

It features a fast and easy connectivity system, allowing you to stay in the loop 24/7. Plus, I liked the customization aspect with a wide variety of tools you can potentially add, as well as its user-centric installation service.

On a side note, the Vivint security system cost is a bit on the expensive end, but you get what you pay for, considering it's a renowned brand with more than two decades in the industry.

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