© 2021 CyberNews - Latest tech news, product reviews, and analyses.

Our readers help us create quality content. If you purchase via links on our site, we may receive affiliate commissions. Learn more

RoboForm review: is it safe and trustworthy?

RoboForm is one of the oldest password managers, spanning all the way back to the late 90s. As well as being designed to keep your passwords and personal information safe and secure, RoboForm also tries to make your life that little bit easier with its password filling service. It’s an excellent password manager that allows you to store your login details for all your accounts in one secure place.

In this review, I will analyze RoboForm’s strengths and weaknesses in terms of security, pricing, ease of use, and more.

Price:From $23.88 a year
Free version:Yes
Platforms:Windows, mac OS Android OS, iOS
Ratings:3.9

RoboForm pros & cons

Pros

  • Password saving works well on computer
  • Mobile apps are well designed
  • Installation process is easy
  • Cloud syncing works efficiently
  • The ‘Free’ Subscription is a good introduction to the service providing you have the free trial
  • Free trial with no credit card information needed

Cons

  • Some elements not well advertised or explained
  • Web interface could be better
  • Human customer service comes at a cost

Is RoboForm safe?

Yes, RoboForm is extremely secure. Its server is encrypted with AES256, which is about the strongest encryption around.

A single password, which you must set and remember, holds the key to all of your data.

All RoboForm data is encrypted and decrypted locally, never on servers. This is the case whether you’re accessing your data via the RoboForm web portal, the local application, or your browser extension.

This does not mean it is infallible though. Hackers always look for weaknesses while the likes of RoboForm fight to improve. The most obvious weakness is the user. After all, if you don’t use a strong master password, or give it up to someone untrustworthy, then you may well be in trouble.

RoboForm has a range of security features to help keep your passwords safe. Let’s take a closer look at RoboForm security features.

Security Centre

The Security Centre monitors your passwords and tells you how vulnerable they are to attack. This is really reassuring as you know it’s constantly monitoring your passwords and will flag up any potential issues.

Password Generator 

This is a really useful feature that generates strong passwords, which can consist of numbers, capital letters and symbols. You can also specify the length of the pass code.So you never again have to try to think up a hard-to-guess password.

One-time Passwords 

These handy one-time passwords can be sent via email or SMS. Depending on your phone type, you can also set face and fingerprint unlock their mobile devices.

Two factor authentication

This extra layer of security makes it all but impossible for a hacker to access your account. And RoboForm supports all the main authentication apps, including Google Authenticator, Authy, and Microsoft Authenticator.

RoboForm features

There are loads of great features in RoboForm’s password manager. Let’s take a closer look.

Unlimited Logins

Roboform Password Storage Form

RoboForm offers the ability to store an unlimited number of passwords on its system. Whether you enjoy binge-watching shows on Amazon or Netflix, or you prefer a bit of a retail therapy, your account password can be stored easily with just one click.

Just enter your details into the login fields, and then click Save when the option appears. From then on, the programme will provide those details when you visit that site.

Password and login credentials can also be entered manually on the RoboForm mobile apps. More on them a bit further down.

Fill web forms

This provides a similar function to that of the password filler but for forms instead, which can save you a lot of time. 

RoboForm offers a range of templates, including personal information such as name, email and phone number and passport details, as well as a form for your car’s information.

You can also do this for credit card details as well. Just head to the RoboForm app or website, choose your template, fill it in, and then select the info on the required website.

Multi-platform support

RoboForm can be accessed on a desktop app as well as web browsers like Google Chrome, Opera, Microsoft Edge and Firefox. After the software has been installed, you will want to add the extensions offered by RoboForm.

The password management service can also be found on Android and Apple devices.

While working on the computer, we found that RoboForm offered to save freshly entered passwords almost instantly, with no fuss.

However, when switching across to the mobile phone, the response was less impressive. When typing in passwords on apps, the system rarely if ever offered to save new passwords.

On Android, the RoboForm icon appeared, allowing us to see if an appropriate password was already in our files. But capturing a fresh password was a different story. The only way to successfully input fresh info was either to add the information manually, or head to the desktop browser and have it captured there.

Disappointingly, Apple did not fare much better in this area either.

Roboform data import from browsers window

Password Generator

RoboForm’s Password Generator is a feature that provides lengthy passcodes, with symbols numbers and capital letters to help you create strong and unique passwords for each of your accounts.

The generator goes up to a rather impressive 512 characters too so you can make them really long and secure if you want to.

Password assessment

RoboForm’s Security Centre tracks the strength of passwords currently in use. It also notes whether duplicated and reused passwords are on file.

The downside is that, while the centre indicates whether a password is weak, medium or strong, it does not go further. While it happily recommends using the Generator, there does not appear to be any visible guidance explaining what makes a password vulnerable.

There is extra information provided on the company website but not in the program itself.

Extra advice about using capital letters, symbols and numbers in passwords may prove useful for the fresh-faced user just starting to understand the importance of their Internet security.

Securely send logins

These days, sharing details like a Netflix password has become commonplace. And RoboForm seeks to accommodate this need by allowing you to share credentials with others. 

There is, however, a caveat. The recipient in question must also have a RoboForm account to access the credentials. This is a free process, but if your colleagues, friends and family aren’t using RoboForm, it’s probably not much use to you.

Receive emergency access

Free account holders are able to be granted emergency access to another person’s account. If an Everywhere account holder deems it necessary, then their chosen candidate effectively has the same rights as the original user.

This may come in handy for those that want to hand off their digital legacy after they leave a job or they just need an extra pair of trusted hands.

Application logins

This is designed to do exactly what it says on the tin. As well as having passwords saved from web browsers like Chrome, RoboForm can also work on desktop applications like iTunes.

Manage Bookmarks

This handy feature allows a favourite site to be stored. Given that most browsers offer this function, you probably won’t need it.

It’s also not as intuitive as one would hope, requiring more clicks than Google Chrome’s own bookmark service and may lead to confusion. To successfully save the page, you have to click Save forms for current page.

This is as opposed to the much more straightforward sounding Create new Bookmark. It’s a small inconvenience, but it’s one that will likely see it ignored, as you’re probably better off using your browser’s bookmarks instead.

RoboForm plans and pricing

Now we come to the important bit: how much does RoboForm cost? Well, there are a few different plans, starting with a basic free version and moving up to more premium paid options. But which one should you go for and how much could it set you back? Let’s take a look.

Free accountRoboForm EverywhereEverywhere Family
PriceFree$23.88 per year$47.75 per year
Number of itemsUnlimitedUnlimitedUnlimited
Number of people allowed to use it115

RoboForm Free

For personal use, the service has two subscriptions to entice the tech savvy public.

This tier comes with all RoboForm’s best features, including:

  • Unlimited logins
  • Fill in forms
  • Password audit
  • Password generator

To sign up, all you have to do is enter a few basic details for an online account, download the desktop app and you’re away.

And it’s not just a free trial either. You can use RoboForm’s free version for as long as you like without having to pay a penny.

RoboForm Everywhere: $23.88  

If that’s not enough, then RoboForm offers the Everywhere package.

This provides features such as syncing to ensure that all of your devices have the most up-to-date codes and data. Premium subscribers also gain access to a “cloud backup” service, accessing services via web, two factor authentication and 24/7 priority support.

Here’s the full list of extras included in RoboForm Everywhere:

  • Sync across all devices
  • Cloud backup
  • Two Factor Authentication
  • Secure shared folder
  • Grant Emergency Access
  • Web access
  • Priority 24/7 support

When purchasing from the website, you pay by the year. One year will set you back $23.88.

If that’s not enough, you can select either three or five years. The latter will set you back $99.50. RoboForm is keen to point out the 16% saving you can make by pledging your loyalty long term.

This license is intended for one person and their devices. If your family needs the protection of RoboForm, then the security firm has a solution for you.

Everywhere Family plan: $47.75

The RoboForm Everywhere Family plan provides the same features in the other two brackets, but with more licences to go around. Five users are welcome to use a single subscription.

A year’s subscription will set you back $47.75. As with the individual offer, subscriptions are chosen from a choice of, one, three, and five years.

As with the individual tier loyalty is rewarded. A 10% and 16% savings applies to the three year and five year packages respectively.

RoboForm for Business

For the companies that need a more professionally centred solution, the password management service has a corporate focused variant as well.

The list of perks includes:

  • Centralised employee onboarding
  • Centralised policy deployment
  • Secure group sharing
  • Role based access permissions
  • Unlimited number of admins
  • Additional two factor authentication
  • Active directory integration
  • Password audit for users and groups
  • Advanced reporting
  • Dedicated tech support

The bill will depend on the size of the organisation. A subscription is charged per user per year. When selecting a single year package for a single user, a subscription is charged at $34.95.

As an example, if there are 30 people using the licence at the company at the yearly rate, then the total cost comes to $1,048.50. This includes a $150 discount offered by the website. This discount appears to apply to orders of 11 or more. When we entered 11 into the order space, we received a $44 discount.

Further savings can be achieved by taking out a long-term deal. It’s 15% for three years and 25% for five.

RoboForm Free vs RoboForm Everywhere: is it worth the upgrade?

Yes. The RoboForm Everywhere plan comes with so many extra features that it’s definitely worth the upgrade.

Free users don’t get access to items many would call necessities. This includes synchronisation across platforms and devices, web browser access, two factor authentication and priority 24/7 support. Potentially beneficial features like a secure share folder and cloud backup service are also unavailable to those unwilling to spend the extra.

The good news is that, depending on your circumstances, you may be able to live with these setbacks. Though web access seems to have been placed at a premium, the desktop application should still be available. And Android and Apple apps also remain accessible.

The drawbacks will likely arise if you plan to work across multiple devices. Syncing allows for a password entered on your mobile phone, to be available on your desktop. The ability to sync across all devices is listed as an Everywhere exclusive, meaning that Free users will have to put in more work to keep their password management together.

If you plan on only using one device and don’t feel the need of two factor authentication, then the freebie set up should be fine for you. But those who plan to use multiple devices, make extensive use of the service and want quick support when things go wrong, the paid tier is the best option.

The same logic also applies for those looking to secure their family’s virtual presence. The Everywhere Family plan may prove useful to you.

What platforms does RoboForm support?

RoboForm is accessible on the following platforms and devices:

  • Desktop application
  • Web browser
  • Android Google play
  • Apple App Store

RoboForm extensions

A RoboForm extension is available for:

  • Chrome extension
  • Opera extension
  • Microsoft Edge extension
  • Firefox extension
  • Safari extension (Mac only)
Roboform extension settings

Set up and getting started

On most platforms, it’s pretty easy to set up RoboForm. Across platforms, the application guides you through most of the steps to installation.

Using RoboForm desktop application

Once you’ve got it set up, the RoboForm desktop app’s interface looks similar to a typical computer file. There’s nothing flashy about it, but it is fairly straightforward to use.

Most of the major options are placed in plain view and it won’t take more than a couple of minutes to figure out the major features.

However, there are a few small issues that hurt the user experience.

Options are presented on the left-hand side in prominent fashion. Logins are presented as the top option. By clicking it, you can see all of your saved passwords. From here you can either single tap the passwords displayed on the left-hand side, or double tap them on a second interface at the centre of the screen. From there, you can edit or copy and paste the info.

It may look unremarkable, but that’s probably a plus when you’re trying to get things done. It’s quite straightforward to see what’s going on and make adjustments.

Filling in forms is nice and simple although it may take you a second to adjust. The form filling facility is actually listed under a tab called Identities.

Elsewhere on the menu, you can access the Security Centre and add contacts and Safenotes. The latter is useful for storing things like a locker or lockbox combination.

The setup offers a verdict on the strength of your chosen passwords but the only advice it gives is to use the password generator.

RoboForm app for mobiles

The RoboForm mobile app interface on both Apple and Android is arguably even better than the desktop version. 

It’s easy to set up and lets you get on with filling out your identity information straight away. On certain documents like the credit card sheet, there is even the option to scan details in.

Roboform Logins section on mobile

The app is clean and tidy, making the experience of getting around a pleasant one. Some may have an issue with the level of security offered to protect the information. Upon initial set up the user must enter only a four-digit code. And if a device has the capability there is also the option to use a fingerprint or face unlock.

Given that the primary function of RoboForm is to keep the most personal details secure, it’s concerning that the default protection is a mere four digit code.

Roboform Tools section on mobile

Equally disappointing is the password login system. The software struggled to work with other handset apps.

While on Android, we found that even with passwords already on our database, RoboForm struggled to fill the login space. As we tried to access Netflix, we were first asked to log into the password app, before being given a shortlist which did not contain our Netflix credentials.

When we tapped Show all passwords, we were greeted by a No files found message. Our attempts with Twitter proved more fruitful though.

We also encountered issues with the RoboForm Apple app. Logging into apps and sites with a password already on file was hit and miss.  When it worked, it did so quite smoothly. But when we tried to get RoboForm to capture a fresh password, it was having none of it. Despite typing in email and code character by character, the software didn’t even notice.

RoboForm on web browser and extensions

The RoboForm website experience strikes us as a little bit odd. On the one hand, the plain-looking interface seems like it should be easy to work with. But on the other, obvious options seem to be missing or out of sight. 

The user can easily see and edit existing passwords and identities. But we couldn’t find an easy way to create new identities from the website. Either the capability is very well hidden or simply not there.

Still, you can overcome this by using the RoboForm browser extension. Once installed, it typically sits to the right of the URL window.

If you click on the extension, and then press its Home button, a new tab will open and take you to more options. From here, things will look relatively familiar. 

To access formats like Passport or Credit card information, you must first go through to the personal form screen. Once this is done, click Save and then you can finally choose your preferred style.

Much like other elements of the product, this is nothing that a little bit of trial and error won’t cure, but the user experience could certainly stand to be improved.

Working in tandem with each other, the RoboForm website and web extensions is an okay offering.

Roboform website

Customer service and support

RoboForm offers priority support as a perk of the Everywhere subscription. This means that customers paying for the premium package will get 24/7 customer support, 365 days a year. They’ll also get priority online support and chat support from 9am-5pm EST Monday to Friday. 

Anyone using the Free plan can access a RoboForm manual which should answer most of their questions.

For those wishing to access phone support they can, but not in typical fashion. There is no RoboForm support phone number a user can call. Instead, customers can place a callback request on the customer support web form.  From there, a callback time can be scheduled with you.

Offering human help as a paid extra strikes us as poor form, but the software is on the whole simple enough that you should be able to get by without needing RoboForm help.

RoboForm alternatives

So how does RoboForm stack up against its competitors? Let’s take a look.

RoboForm vs LastPass

LastPass is the better option because it comes with some extra security features. 

Much like RoboForm, LastPass offers a free tier as well as paid options. But LastPass sets itself apart from RoboForm by providing dark web monitoring. This tracks the accounts connected to your email address and alerts you about any risky activity.

LastPass also offers the ability to sync across multiple devices on the free tier as well as paid. This makes LastPass’ free version a much better option than RoboForm’s offering.

Billed annually, the monthly cost of a premium plan works out to $3 a month. LastPass also points out that it is $4 for a family plan.

Worked out across the year, RoboForm works out cheaper. RoboForm’s website promotes that service costs $1.99 a month. It’s $3.99 or a family plan. Keep in mind that you’re paying for an annual subscription though, so you’ll have to pay it all up front.

Read more: LastPass review

RoboForm vs Dashlane

Dashlane is better than RoboForm for those who need the benefit of dark web monitoring. If you’re looking for the best free tier between the two, then RoboForm is the winner.

Dashlane provides a limited free tier. And password saving is limited to just 50 on one account.

But it’s worth noting that Dashlane premium customers get a VPN as part of the deal. If you’re keen on keeping your IP address private, then a VPN is certainly a useful tool.

The software is pricier than some at $6.49 a month for an individual plan. If you need a service short-term then it is cheaper than RoboForm. If you’re going for a year or longer, RoboForm will end up costing you less.

You can, however, make savings by switching to an annual subscription.

Dashlane may be the one for those who fancy having both a VPN and Dark Web Monitoring on board. The package also comes with the added advantage of payment flexibility.

Read more: Dashlane review

RoboForm vs 1Password

RoboForm is better than 1Password because it offers a free version for those who want free password security.

Unlike RoboForm, 1Password does not offer a free tier. Although it does offer similar features such as unlimited password logins management, as well as the safe storage of credit card information.

One item that may set it above RoboForm, is the ability to see and restore previous passwords. Very handy for those prone to accidentally hitting the delete button, or making mistakes.

The website also hints at a feature called Travel Mode that will remove sensitive data from your devices when you’re travelling abroad and restore access with a click when you arrive.

Both the individual and family plans come with a free two-week trial. Pricing works out as $2.99 and $4.99 respectively. This is billed annually.

Read more: 1Password review

RoboForm review: the bottom line

Overall, RoboForm is a decent offering. Interfaces are relatively simple to use and password saving is efficient, especially on desktop. Things aren’t quite so easy when trying to save passwords from a mobile app.

The user experience is okay but is let down by a few small irritations. There are no great sins in the design, but access to some features could be made clearer.

RoboForm may be for the user who has enjoyed a premium free trial on the free tier and wants to continue. Those who stay on the free tier after a trial period will find it harder work to keep their password management together.

FAQs

Here, we’ll answer all your frequently asked questions about RoboForm.

Is RoboForm really free?

Yes. RoboForm is a free download. Although, with a paid subscription more features are made available to you.

Where are RoboForm passwords stored?

If you are using the Sync option, all your data is stored on a secure server in the United States. All RoboForm data is encrypted and decrypted locally and never on Roboform’s servers. This is the case whether you’re accessing your data via the RoboForm web portal, the local application, or the browser extension.

Can RoboForm be hacked?

It’s very unlikely, provided you choose a strong master password. If you don’t have the right settings engaged, then all a hacker would need is the master password to hack into your account. But so long as you’ve got a strong, safe password, your account should be perfectly safe.

Related articles:
Comments 2
  1. Smurfy says:

    You mention that the sync servers are located in the US, one of the 5 Eyes countries. Isn’t that a security problem by itself? Btw LastPass free option will change in March 2021 making it much less competitive.

    • CyberNews Team says:

      Potentially, it could be, but since your data is only decrypted and encrypted locally, this isn’t a significant security concern.

Leave a Reply

Your email address will not be published. Required fields are marked *

I agree to the Terms & Conditions and Privacy Policy.

© 2020 CyberNews – Latest tech news, product reviews, and analyses.

Subscribe for Security Tips and CyberNews Updates
Email address is required. Provided email address is not valid. You have been successfully subscribed to our newsletter!