Zoom went down on Wednesday, with the company revealing that it wasn’t to blame for the major outage.
Zoom, the video conference calling platform, has restored its services after tens of thousands of users reported an outage on Wednesday, April 17th, 2025.
Downdetector, an internet monitoring service that tracks outages, had over 60,000 complaints from users unable to use Zoom.
While many users blamed the company for the outage, Zoom revealed that the internet domain registry GoDaddy was at fault.
Apparently, Zoom’s domain (zoom.us) was unavailable “due to a server block by GoDaddy Registry,” said the incident report found by The Register.
“This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain,” Zoom said.
The video conference company explicitly stated that there wasn’t a “product, security, network failure,” nor was there a “distributed denial of service (DDoS) attack on Zoom.”
This block continued for roughly two hours, leaving Zoom users unable to go about their regular workday.
Many users complained via X and DownDetector, and at its height, 70,000 users in the US experienced issues with the domain.
GoDaddy to blame
Earlier this year, GoDaddy was scolded by the Federal Trade Commission (FTC) for its poor cybersecurity practices that led to data breaches.
The FTC alleged that GoDaddy didn’t inventory its assets, manage software updates, use multifactor authentication, or appropriately monitor for security threats.
The issues allegedly resulted in several major security breaches between 2019 and 2022 in which hackers gained unauthorized access to customers’ websites and data.
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