Slack joins the AI bandwagon with its own ChatGPT-generated technology designed to help users streamline their workflow by answering emails, writing messages, and summarizing conversations.
Pressed for time, or just plain lazy? Slack has a solution for that.
The business-oriented messaging and collaboration platform is introducing its own AI chatbot – Einstein GPT.
Einstein GPT will help companies “completely reimagine how they engage with their customers,” said Salesforce general manager Clara Shih.
The generative technology will provide users with AI-powered conversation summaries, research tools to learn about any topic, and writing assistance to quickly draft messages.
Salesforce boasts that Einstein GPT, the first of its kind built specifically for Customer Management Relations – “will deliver AI-created content across every sales, service, marketing, commerce, and IT interaction, at hyperscale.”
The cloud-based software company purchased Slack in December 2020.
The move will keep Slack in a competitive position against Microsoft Teams; its main rival since the COVID-19 pandemic forced remote working to become the norm for most organizations.
Einstein GPT will be able to generate customer-specific email drafts, create personalized customer-account information and computer code, making every employee more productive and every customer experience better, according to a Salesforce press release.
“The world is experiencing one of the most profound technological shifts with the rise of real-time technologies and generative AI. This comes at a pivotal moment as every company is focused on connecting with their customers in more intelligent, automated, and personalized ways,” said Marc Benioff, CEO of Salesforce.
Slack had an estimated 18 million active users in 2020, that number is expected to reach 79 million by 2025, according to estimates by GP Bullhound.
Roughly 750,000 organizations are currently using the platform.
Microsoft recently announced its OpenAI technology for Teams can generate meeting notes and suggest email replies to vendors through its Viva Sales subscription.
Salesforce also announced a $250 million fund to invest in generative AI startups.
Einstein GPT is currently in closed pilot trials, and an exact launch date has not been set.
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