Microsoft 365 users having trouble accessing services

Some users are unable to access Microsoft 365 services, and the tech giant says it’s investigating potential licensing issues.

Complaints from users have been piling up on social media for more than an hour.

“I should have been working already. Opens Excel, gets notice ‘your Office 365 is expired,’” one user posted on X.

“I have an active Microsoft 365 Family subscription, but today all family members' Office apps are deactivating and reporting the license as invalid. We've tried re-activating, but nothing works. Can you help resolve this urgently?” another user complains.

Microsoft acknowledged that some users are unable to access services. The issue is impacting Microsoft 365 Family subscriptions.

Took you an hour to acknowledge the issue, in that time I had to explain this terrifying red error to at least 30 customers. You have no idea how annoyed I am right now... pic.twitter.com/6VU5VvKjug

undefined m0rsh (@m0rsh2512) April 10, 2025

“We're investigating a potential licensing issue that may be causing impact to occur,” Microsoft says.

“Impact is specific to users with Microsoft 365 Family subscriptions attempting to access Microsoft 365 services.”