Vivint vs Cove: which home security system is the better choice?

Home security systems are getting more advanced by the day, with features like AI-powered automation and real-time intrusion detection redefining how we protect our homes. If you’re struggling to choose the best system for your needs, robust solutions like Cove and Vivint offer compelling, yet very different, options. That’s why many homeowners compare Cove vs Vivint in terms of pricing, features, equipment, and monitoring plans.

Together with the Cybernews research team, I’ve put this guide together to help you figure out which one is the better fit for your home. While Cove and Vivint do share some common ground, they’re ultimately designed for different types of users. Cove is ideal for DIY setups and budget-conscious users, while Vivint stands out as a more advanced, professionally installed system with premium features.

Below, I’ll walk you through all the details that matter so you can make the most informed choice possible.

Vivint vs Cove overview

Security system	Vivint	Cove
Rating	4.8	4.0
Installation type	Professional only	DIY or professional
Monitoring options	Professional and self-monitoring	Professional monitoring
Wired or wireless	Wireless	Wireless
Camera options	Outdoor Camera Pro, Doorbell Camera Pro, Indoor Camera, Spotlight Camera	Indoor, outdoor, and doorbell cameras
Motion sensor	Available	Available
Smart locks	Available (smart locks and electric door locks)	Available (automatic door locks)
Smoke detector	Available	Available
Mobile app	Available	Available
Price	Packages starting from $449.99 (for upfront payments), or from $113/month over 4 months	Packages starting from $229
Subscription cost	Monitoring starts at $40/month	Monitoring starts at $17.99/month

Cove pros and cons

Vivint pros and cons

Our methodology

Before diving into the Vivint vs Cove comparison, I want to quickly explain how I evaluated both systems. Together with the Cybernews research team, I developed a specific methodology to ensure this review is as objective and data-driven as possible. Here are the key factors I focused on:

• Features, technology, and pricing (40%). I started by examining each system’s components and smart features. I looked at Vivint’s proprietary technologies like AI-powered lurker detection and its Smart Deter system, which automatically responds to threats. I compared those with Cove’s motion- and noise-activated cameras and other standout features.
• Customer feedback (30%). To keep things balanced, I didn’t just rely on my own analysis. I also sifted through hundreds of user reviews on platforms like Trustpilot and Reddit to see what real customers had to say about system reliability and customer support.
• Expert analysis (20%). Next, I reviewed both companies’ industry certifications, compliance with U.S. data privacy laws, and overall credibility in the security space. Both passed my checks here.
• Ease of use (10%). Lastly, I considered usability. That includes the mobile app interface, the learning curve, and whether the systems offer DIY setup or require professional installation.

Vivint vs Cove similarities

When comparing the Vivint and Cove security systems, I found several notable similarities that are worth highlighting:

• 24/7 professional monitoring. Both Cove and Vivint offer round-the-clock monitoring. Cove includes this in both its Basic and Plus plans, while Vivint offers it starting at about $1 per day, but real costs often exceed $40/month, depending on the configuration. Either way, both systems ensure a live alarm response and uninterrupted access to customer support.
• Smart home integration options. Each system supports smart home compatibility with Alexa and Google Assistant. Vivint takes it a step further by integrating directly with Google Nest devices, which allows for deeper automation.
• Mobile control for remote management. Cove’s mobile app (Cove Connect) lets you arm or disarm the system, manage alerts, and configure sensors on the go. Vivint offers similar functionality, plus extras like live video streaming and smart automations tied to motion or doorbell cameras.
• Wide range of equipment components. Vivint offers a comprehensive selection of equipment, including its Smart Hub, indoor and outdoor cameras, doorbell cameras, and smart locks. Cove isn’t far behind, with a native hub, alarm panel, a full range of sensors, and all three camera types. Still, Vivint offers more premium add-ons like Google Nest speakers and smart thermostats.
• Emergency response features. Both systems are built for rapid emergency handling. Vivint typically initiates emergency responses within 45 seconds. Cove matches that responsiveness with features like a panic button and emergency texts from its monitoring center in high-alert situations.

Vivint vs Cove differences

After examining the similarities, I also looked at Vivint vs Cove security differences. Here’s where they diverge:

• Contract requirements. One of the biggest distinctions is in service agreements. Cove offers month-to-month plans with no cancellation fees, giving users complete flexibility. In contrast, Vivint typically requires a long-term contract ranging from 42 to 60 months, which can be a drawback for users seeking more freedom.
• Installation. Cove supports both DIY and professional installation, which is ideal for users who want to avoid extra costs or prefer to set things up themselves. Vivint, on the other hand, mandates professional installation. While you can get a free expert consultation, you’ll still pay for the setup, adding to the overall cost.
• Pricing transparency. Cove provides more straightforward pricing. Its packages and monitoring tiers are clearly listed on its website. Vivint’s pricing, however, can vary significantly depending on the components selected, ongoing promotions, and financing methods.
• Target audience. Cove is designed with first-time security system users in mind, offering simplicity, affordability, and a user-friendly setup. Vivint, by contrast, caters to those who want a high-end, premium smart home system and are willing to invest more for top-tier features and professional service.

Vivint vs Cove: equipment and installation

Equipment was one of the biggest factors in my Vivint vs Cove head-to-head comparison, and both systems put up a good fight.

Vivint leads the way in terms of advanced features, camera quality, and overall technological sophistication. Its equipment lineup starts with the Smart Hub, which allows you to arm and disarm the system, view feeds, and manage settings. Vivint’s 4K HDR cameras, especially the Outdoor Camera Pro, deliver crisp video with strong zoom capabilities, which can be essential if you need to identify faces or license plates.

Cove, on the other hand, comes in at a lower price point, with its system anchored by the Hub and Alarm Panel. These connect to cameras and sensors via 4G cellular signals. Cove uses proprietary Eufy indoor and outdoor cameras, which offer 2K resolution, smart notifications, and solid night vision. While they’re capable, they don’t quite match Vivint’s video performance.

When it comes to sensors and add-ons, both systems cover the basics, such as door and window sensors, as well as glass break detectors. Cove stands out slightly with its environmental monitoring gear, detecting smoke, carbon monoxide, and even water leaks. Vivint offers some of these features too, but also integrates with premium smart home equipment like Google Nest thermostats and speakers.

Where things really split is in the setup process. Cove is designed for easy DIY installation, letting you get the system up and running quickly with no need to schedule a technician. Vivint requires professional installation, which means extra cost and a longer lead time. While that can result in a more tailored setup, it’s less convenient and less budget-friendly.

Vivint vs Cove: professional monitoring costs

With Cove, you’ll find more affordable monthly monitoring rates, ranging from $17.99/month to $29.99/month. Both of these plans provide the essentials, including immediate alarm response, 24/7 professional monitoring, and environmental alerts for potential hazards such as smoke and water leaks.

Vivint’s professional monitoring starts at $1 per day, but in most cases, users end up paying about $40/month. That’s a significant jump in price, so I dug into what justifies the higher cost, and the reasons are pretty clear.

Vivint’s plans include 24/7 cellular monitoring, access to 4K HD video feeds with powerful zoom capabilities, and advanced alert features, such as 45-second emergency callouts. It also offers limited self-monitoring capabilities, which Cove currently lacks.

Neither service charges cancellation fees, but flexibility is where the two diverge: Cove operates on a no-contract basis, while Vivint typically locks users into long-term agreements. That can make a big difference if you’re looking for a low-commitment or temporary solution.

Vivint vs Cove: customer service

Vivint and Cove are fairly evenly matched when it comes to customer service, but there are some key differences worth noting.

Starting with Cove, I found their support options refreshingly accessible. They offer U.S.-based phone support, responsive live chat with fast replies (typically within minutes), and email support via [email protected]. Their Help Center is also well-structured, guiding users through everything from setup to billing.

Vivint, meanwhile, provides 24/7 phone support and also allows users to submit inquiries via an online form. While the live chat exists, it’s slower to load compared to Cove’s and you’ll need to fill out a form before connecting with an agent.

One thing I appreciated about Vivint is that they offer dedicated phone lines for different areas. They also have preset help categories, from technical support to account-related queries and billing.

To add some outside perspective, I reviewed customer ratings on Trustpilot and similar platforms. Cove’s support scored slightly higher, especially for responsiveness and clarity.

Vivint vs Cove: app

The mobile app experience is a major factor in the Cove vs Vivint debate. After all, remote control is one of the most important features of any modern home security system.

Starting with Cove, the app offers a clean and intuitive interface, complete with guides that help you get started. It’s available for both Android and iOS and can be downloaded directly from Cove’s website or the app stores. Through the app, you can arm and disarm your system, confirm or cancel alarms, and set up custom schedules.

However, the app does have a notable drawback: limited live video feed access. Most of Cove’s video monitoring capabilities are routed through its professional monitoring centers rather than giving full access to users.

Vivint’s app, by contrast, is more advanced and geared toward full smart home control. It integrates tightly with Google Nest devices and allows for comprehensive self-monitoring, including 24/7 live streams from 4K HDR cameras. You can switch between angles, zoom in, and control your entire system remotely.

Beyond basic security controls, the Vivint app includes features like smart lock access for doors and garages, and automation tools that let you customize system behavior. One standout feature is the Smart Deter system, which utilizes AI-based motion detection to send instant alerts if suspicious activity is detected.

Vivint vs Cove: what happens when an alarm is triggered?

While it’s reassuring that both these systems feature emergency alarms, the way they respond when something goes wrong is where important differences emerge. Here’s how it works for both systems:

• Cove. When suspicious activity is detected, Cove’s monitoring center sends out real-time alerts via text and follows up by contacting emergency services if needed. There’s also a panic button, which signals the monitoring team to call the authorities if you hold it for more than 2 seconds.
• Vivint. Vivint takes a more segmented approach, with distinct alarm types for burglary, panic, medical emergencies, fire, and duress situations. Once an alert is triggered, the monitoring team contacts you to confirm it’s not a false alarm using your verbal passcode. If you don’t respond or if you confirm the emergency, dispatch is automatically initiated.

In terms of response time, both Cove and Vivint act within 30 to 45 seconds. However, Vivint's more nuanced system of categorized alerts and smart detection gives it a slight edge.

Vivint vs Cove: final verdict

After reviewing all the key features and differences between Vivint and Cove, I can confidently say that both systems are effective and user-friendly. It all comes down to your needs and preferences.

Cove is the better fit if you’re looking for an affordable, no-fuss system. It’s easy to install yourself, has no long-term contracts, and offers reliable monitoring for a budget-friendly monthly fee. I especially appreciated how beginner-friendly it is, with intuitive controls and flexible pricing.

On the other hand, Vivint is my top pick for a premium home security system, and not just in this comparison, but across the board. With support for up to 12 cameras, Google Nest integration, and high-end features like Smart Deter and AI-powered lurker detection, it’s built for users who want a fully integrated, professionally installed smart home ecosystem.

Both options have their strengths, and I encourage you to weigh them based on your budget, tech comfort, and home setup. But if you're looking for best-in-class security and don’t mind paying extra for it, Vivint is the clear winner.

FAQs