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Maritime software company admits to cyberattack

Digital ship management solutions provider DNV says one of its software products has been hacked, forcing it to suspend operations.

The cyberattack took place on January 7, forcing DNV to take the ShipManager app offline. The program normally provides digitally enhanced management of vessels for daily tasks such as crew oversight, shipping data analytics, dry-docking, and hull integrity inspection.

“All users can still use the onboard, offline functionalities of the ShipManager software,” said DNV, adding that it did not believe any of its other software products or accompanying data had been affected. On January 12 it issued an update saying around 1,000 vessels had been affected and that it was working with police in Norway to resolve the incident.

The company stated that it is working with cybersecurity providers to investigate who was responsible for the attack and implement a recovery plan to get ShipManager back online “as soon as possible.”

“Affected customers have been informed of a 24/7 support hotline,” added DNV. “We apologize for the disruption and inconvenience this incident may have caused.​”

DNV claims that more than 7,000 vessels operated by around 300 clients use its ShipManager and Navigator services for “improved technical as well as operational performance.”

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