Dyson $500 AI CameraJet toothbrush users report overheating, charging problems
According to the company, "a small number of early batches of Dyson CameraJet products may have experienced a component issue."
Dyson CameraJet. Image by Dyson.
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- Dyson’s $500 CameraJet toothbrush is unavailable on US, French, and UK Dyson websites.
- Users reported overheating, charging problems, oxidation, and water in the battery compartment.
- Some online reports claim Dyson suspended sales because of overheating and brush head defects.
- Dyson says the action they have taken relates to a small number of products in specific batches.
Key Takeaways by nexos.ai, reviewed by Cybernews staff.
Update 15:50 GMT: The article has been updated with the company's response. The headline was amended because the previous one might have given the impression that Dyson has pulled the product off the market, when in fact it has recalled only some toothbrushes because of "a component issue."
Dyson launched its first AI toothbrush at the start of September. However, not even 2 weeks later, it started disappearing from the market.
The Dyson CameraJet toothbrush is an AI-powered device with a camera that helps users clean hard-to-reach areas, thereby ensuring better oral care, according to Dyson.
However, the $500 toothbrush is no longer available on Dyson’s website following several user complaints.
The company’s website for the US market now includes a “Notify me” button to receive a notification when the device is back in stock.
Since September 11th, Dyson toothbrushes have also been unavailable in the French version of the Dyson website and its retail stores, according to Numerama. The UK store lists the product as “out of stock.”
A botched product?
A French product designer shared more insights into the sudden recall on X.
“I have a source who just informed me that a bit of a PR disaster is brewing at Dyson regarding their toothbrushes. Apparently, things aren't looking good at Dyson. Recall and sales ban,” their post in French read.
They also added a screenshot of an email from Dyson informing the user that their device had been returned to the company’s warehouse.
The post prompted others to share their experiences with another user who works in retail, revealing that toothbrush sales were suspended due to an “overheating issue and defects related to the brush head change.”
A number of users then shared the issues they encountered while using the device. Some noticed that parts of the toothbrush were already oxidizing, while others had charging issues.
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“Overheating issue, the impacted toothbrushes break down after the first use. That'll be fixed in the next batches. But yeah, definitely a major bad buzz,” added one user on X.
Similar issues were also reported on Reddit, with several users finding water in the battery compartment.
“This is a definite non-buy right now,” wrote one netizen, hinting that they would wait for the next device release.
“Went to buy one earlier and was told they’ve been pulled from sale in the UK temporarily due to an issue,” added another user, hinting that the issue has been affecting Dyson CameraJet users all around the world.
Company's response
Dyson spokesperson sent us the following response and we are quoting it in full.
We have had a very positive reaction to the new Dyson CameraJet and are experiencing strong demand globally. We are seeing some shortages of supply as we are in the process of scaling up production.Dyson spokesperson said in an email to Cybernews.
Additionally, we are aware that a small number of early batches of Dyson CameraJet products may have experienced a component issue. We are isolating those batches and are taking all the necessary steps to support our customers.
