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How to remove a virus from your phone


Whether they’re stealing your data, using your phone to mine cryptocurrencies, or siphoning money out of your bank account, smartphone viruses can be a nightmare.

The word “virus” technically refers to a specific kind of malware that spreads through infected files. However, most people use “virus” to refer to malware in general, so we’ll use the terms interchangeably here.

Luckily, you can remove a virus from your phone pretty easily with antivirus software, such as TotalAV. However, there are other ways to get rid of cyber threats, including uninstalling malicious apps or doing a factory reset.

In this article, you’ll get a complete picture of how malware ends up on your phone, what it does, how to remove it, and how to avoid it in the future.

To start, let’s look at how to find whether your phone has been infected with a virus.

Remove virus from phone logo

Can phones get viruses?

Yes, phones can easily get viruses. Android phones are more susceptible to malware than iPhones, but both can get infected. Here are some of the ways by which malware and potentially unwanted apps/programs can get into your phone:

  • Jailbreaking. When you jailbreak your phone to install apps and tweaks that aren’t approved by Apple, you can mistakenly install malicious software as well. Jailbreaking inherently involves bypassing the iPhone’s security restrictions.
  • Rooting. Like jailbreaking on iOS, rooting an Android device gives the user more control – at the expense of security features. The same is true for custom ROMs, which give users even more complete control.
  • Malicious Google Play Store apps. Although both Apple’s App Store and Google’s Play Store occasionally contain malware, the Play Store contains more total apps and less human screening. Google quickly removes any malicious apps from the Play Store as soon as they’re discovered, but millions of people have already installed malicious apps.
  • Third-party app stores. Users occasionally choose to get apps outside of the Google Play Store. Doing this can be dangerous, as these alternative stores aren’t subject to Google’s malware screening.
  • Compromised networks. Although this issue isn’t technically malware, it presents similar symptoms. Pop-ups and unexpected ads on insecure sites (HTTP, not HTTPS) are symptoms of a compromised network.
  • Stolen Apple ID credentials. Again, this issue is not necessarily malware. However, if a hacker steals your Apple ID credentials, they can do all sorts of things to your devices and accounts, so it’s just as dangerous as actual malware.
  • Security bypasses due to old software. New iOS versions nearly always include fixes for critical security issues. Historically, many iOS devices have been compromised through known vulnerabilities that were already patched in newer iOS updates.
  • Google account compromise, security bypass due to old software, and nation-state-level hacking all work just the same on Android as they do on iOS.

Best antivirus for removing a virus from phone

We've compiled a quick list of the best antivirus software that will help you remove even the latest viruses and malicious files or apps in no time. They're all independent-laboratory approved, are feature-rich, and offer great mobile apps.

  1. TotalAV – best antivirus with excellent virus removal rates
  2. Bitdefender – independent-laboratory approved antivirus for virus removal
  3. Norton – mobile antivirus for zero-day malware removal

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How to get rid of virus on your phone

The process of removing a virus is similar on Android and iOS phones, but it isn’t completely the same. To help you out, we made detailed explanations on how to get rid of cyber threats no matter what phone you have. You can use the jump links below to navigate to the right guide:

How to remove a virus from an Android phone

There are multiple ways you can remove mobile malware from your Android. The elimination steps mostly depend on what type of virus has infected your smartphone.

Some malicious programs disguise themselves as regular apps, such as a flashlight, and you can get rid of them by simply uninstalling the application. It's very important to immediately take actions because these malicious programs can compromise both your device's security, and take over your Google and other accounts.

Since it’s not always easy to find what type of malware has infected your phone and where it’s main components are hiding, I strongly advise you to get one of the best Android antiviruses to scan your device for security threats and eliminate identified malware.

Keep your phone safe
TotalAV offers a cloud malware scanner, ransomware protection, as well as a VPN, and a password manager for safe browsing. It's an excellent all-in-one phone security solution.
cybernews® score
4.6 /5

However, if you’ve performed an antivirus scan and still notice malware-like symptoms, follow this guide on how to remove viruses from your phone manually:

Step 1: Remove unrecognized apps

If you have recently spotted an app that you didn’t install, there’s a high chance it might be malware. You'll need to clean your phone to ensure that no unfamiliar and potentially harmful apps remain.

You can remove the unrecognized app by following these simple steps: Go to Settings > Apps & Notifications > See all apps > find the suspicious app and uninstall it.

Step 2: Try a different network or connection method

Sometimes, you might experience symptoms which resemble malware-related activity if you’re connected to an insecure network, for instance, public Wi-Fi.

You can try connecting to a different network by going to Settings > Network & Internet > Wi-Fi or switching to Cellular data to resolve this problem.

Android network settings

Step 3: Change your Google account password

There’s a strong chance that hackers used malware to hijack your Google account and further compromise your security.

You must change the account password by navigating to Settings > Google > Manage your Google Account.

Then, open the Security tab > Password > Change Password.

Make sure you’re using a completely unique password. For that, you can use a password generator which provides strong passwords with symbols, capital letters, and digits.

Change Google account password on Android

Step 4: Add two-factor authentication (2FA)

You can also increase your Android protection by using 2FA which makes it almost impossible for hackers to gain access to your Google account.

You can enable it by opening Settings app > Google > Manage Google Account. Click on the Security tab and select 2-Step Verification under the Signing into Google section.

Set 2FA on Android

Extra step: Wipe your Android phone

If none of the above mentioned methods to clean malware from your phone helped, it’s possible that you might need to wipe your Android and reset it to the primary state. In case malicious programs made specific changes on the device’s settings, they’ll be reversed.

Here is a guide showing how to wipe your Android phone:

  1. Make a backup of your data onto a trusted computer. Don’t rely on Google’s backup features in case it’s also compromised. Plug your device into your computer using a USB cable. In the pop-up, select File transfer/Android Auto, and proceed with file transferring on your computer. The most important files to transfer would be photos and videos located in the DCIM folder, however, think about anything else you have on your phone that you would like to save.
Android USB file transfer
  1. Reset your phone to factory settings. While these settings might be located in different places depending on your Android device, the most generic steps would be to go to the Settings app > System > Reset Options > Erase all data (factory reset).
Android factory reset

How to remove a virus from an iPhone

The most effective way to clean your iPhone from viruses is to employ reliable antivirus solutions for iOS. The security suites can not only remove viruses, but also help you protect your device from future infections.

However, sometimes it’s wise to take some manual actions, so that you’d be sure that your phone is absolutely malware-free. Here are the step-by-step guidelines showing how to remove a virus from your iPhone:

Step 1: Reboot your phone

Simple, unsophisticated viruses which are known as non-persistent malware can be removed with a reboot.

Click and quickly release the volume up button, click and quickly release the volume down button and then, press and hold the power button until the Apple logo appears.

Step 2: Connect to a different network

Some types of malicious programs can find their way into your iPhone if you’re connected to an unprotected network.

Go to Settings > Wi-Fi and connect to a different network that you know is secure. Also, you can try using Cellular to check if the malware-like symptoms persist.

Step 3: Change your Apple ID password

Sometimes, hackers manage to get into your accounts by using malware. If you think this might be the case, you should navigate to the Settings > [Your Name] > Password & Security > Change Password.

Note that it’s important to use unique passwords. Some premium password managers offer a password generator tool which can help you create a strong password and avoid future account takeovers.

Change Apple ID password

Step 4: Enable two-factor authentication (2FA)

This step adds an extra layer of security to your Apple ID and makes it almost impossible to hack.

Go to Settings > [Your Name] > Password & Security > Two-Factor Authentication and enter your phone number which will be used to verify your identity whenever you or someone else tries to sign in.

Enable 2FA on iPhone

Extra step: Performing a complete iPhone wipe

If you’ve tried every given method to remove malware and it still persists, you should consider wiping your iPhone. The easiest way to do this is navigating through the Settings > General > Reset > Erase All Content and Settings.

iPhone factory reset

However, in some cases it’s not enough since an advanced malware infection is often highly resistant and even capable of reinstalling itself on the iOS.

iPhone wipe process

Thus, you should follow these guidelines to perform a complete iPhone wipe:

  1. Make a complete backup of your important data on a PC. Don’t use iCloud Backup, as restoring a backup from iCloud later could bring back the malware. Instead, connect your iPhone to your computer using a USB, Lightning cable, or wifi connection. If you’re using Windows, you’ll simply have to choose Import photos and videos in the pop up. As for Mac users, you can find the connected iPhone in Finder > Locations > your iPhone > Back Up Now.
iPhone backup connected
  1. Put your device intoRecovery Mode. For this step, you should follow Apple's official instructions since the process is slightly different depending on which generation of iPhone you are using.
  2. Restore your iPhone to the primary stage. Replug your device to the computer and open iTunes. Then, click on the device button at the top-left corner of the window and select Summary > Restore. Follow the on-screen instructions and wait until your iPhone finishes installing and setting up the iOS.
Restore iPhone

Alternatively, you can head to Finder > Locations > your iPhone > Restore iPhone.

iPhone restore through Finder
  1. Restore your data from the backup you made. Once your iPhone is all newly set up, plug it into your computer and transfer all of the important files from the backup you made back onto your iPhone.

How do I know if my phone has a virus?

The quickest way to find out if your phone has a virus is to run a full system scan with a strong antivirus, like TotalAV. It’s compatible with both Android and iOS devices and is capable of detecting even the most advanced cyber threats.

However, there are other ways you can find out if your phone is infected with a virus. Usually, you should closely monitor your device’s activity and seek suspicious behavior. Here is the list of symptoms you might notice if your phone has a virus:

1. Overheating or battery drain

Some kinds of malware mine cryptocurrency like Bitcoin, click on ads, or perform other nefarious tasks in the background that cause your phone to heat up. The reason behind this is that malicious programs usually employ all of your devices resources and continuously exploit them without any breaks.

Although not all phone overheating is malware-related, this is a fairly common symptom that you shouldn’t ignore. If you’re not sure whether your phone becomes hot because of malware, you should know that crypto-miners and worms can drain your phone’s battery as well.

Battery Health settings on Android

You can check the state of your battery life by navigating to Settings > Battery > Battery Health on iOS or the Settings app > Battery > Battery Usage on Android. Similarly, in this section you will find out which apps use the most of your battery power.

If the battery-intensive apps are legitimate and you have installed them yourself, you should not worry. Yet, if you notice a suspicious app draining your battery, there’s a high chance that it’s malware.

You should immediately remove the app in the settings section of your phone. Follow this guide to uninstall an app from Android or this one to uninstall an app from iPhone.

2. Unexpected ads, redirects, or pop-ups

Intrusive ads are a result of adware, which is not strictly classified as malware, and instead rests under the name of Potentially Unwanted Application/Program (PUA/PUP). If sites or apps that are normally ad-free or ad-light suddenly become filled with ads, pop-ups, and redirects to sketchy sites, here are some possibilities:

  • The service has changed ownership or been compromised.
  • Your network is injecting ads into insecure (HTTP) connections.
  • Your phone has adware.
Amazon Add on phone main screen

Although this particular symptom is somewhat rare on iOS, it used to be quite common on Android. Most of the time — especially when a trusted app is covered by an ad — the issue is caused by adware. If you are an Android user and are currently having problems with unwanted ads, follow this guide on how to remove pop-up ads on Android.

3. Unwanted, suspicious new apps

Finding apps you don’t remember installing is a huge red flag.

Before you start worrying about malware, check to make sure that you’re not signed into a shared iCloud or Google account. Both iOS and Android have features that can sync apps across devices, so it’s possible that you share an account with someone else and they installed the app.

Recent downloads on Android

To check whether you're using Family Sharing on iPhone, go to Settings > [your name] > Family Sharing.

On Android, go to Google Play > Account > Family.

If this isn’t the case, malware is a likely explanation for the unwanted apps appearing on their own. To get rid of this issue, run a virus scan. For this, I recommend using TotalAV as it has unmatched malware removal rates and great security features.

If an antivirus software doesn’t help, you’re going to have to back up and restore your Android or iPhone.

4. Extreme Data Usage

Unlike legitimate apps, phone malware doesn’t care about your data plan. If an app you hardly use eats up tons of data or worse, you get a huge phone bill from data usage but can’t find the culprit — you might have a virus.

Cellular Data settings on Android

All you have to do to get rid of this issue is get a mobile security app, such as TotalAV. That’s the most simple way to remove a virus as all you need to do is scan your device and take suggested action.

How to protect your phone from viruses

Phone malware is just like your physical health: an ounce of prevention is worth a pound of cure. Protecting yourself against malware is not too difficult for most people who aren’t high-value targets, but it takes some forethought:

  • Consider installing a strong antivirus, like TotalAV on your phone
  • Don’t install apps from third-party app stores
  • Don’t jailbreak or root your phone
  • Keep your phone updated; If you no longer receive timely software updates, purchase a new phone
  • Be careful and exercise caution when installing apps, browsing the web, and following instructions

More antivirus guides from Cybernews:


FAQ

Comments

pishahangi
pishahangi
prefix 9 months ago
How do I get rid of fake virus warning on Android?
CyberNews Team
CyberNews Team
prefix 9 months ago
Hello!

First of all, try deleting all the suspicious applications on your phone - these might be responsible for the fake warnings. Also, install a reputable antivirus and do a full system scan.

If this doesn’t work, try rebooting your phone in safe mode or even performing a factory reset.
preeti
preeti
prefix 1 year ago
Great wordpress blog here.. It's hard to find quality writing like yours these days. I really appreciate people like you! take care
Melissa
Melissa
prefix 1 year ago
Me and my boyfriend were texting. And randomly a link was attached to one of the messages. It said. moware SOFTWARE - DIE
m.at
Stuart
Stuart
prefix 1 year ago
I have an iPhone 6 Plus and have Norton 360 on my phone, but I sometimes get alerts to say my phone has viruses, but when I check nothing is there. Is it possible that there is viruses on my phone.
CyberNews Team
CyberNews Team
prefix 11 months ago
Hello! You should write to Norton support about this. The Norton app might be at fault, or you are simply getting pop-ups.
Haiku Willsten
Haiku Willsten
prefix 1 year ago
Okay, what if these steps don’t work on an iPhone because your phone keeps turning off like it’s running out of charge but it’s not? Should I go to T-Mobile to get it fixed or should I just remove all the data on it (I can’t put the data into my pc cause of the iPhone turning off problem)
CyberNews Team
CyberNews Team
prefix 1 year ago
This sounds more like a hardware issue. You should take your iPhone to a certified repair shop.
Rick
Rick
prefix 1 year ago
I mistakenly clicked on a suspicious looking ad but closed the page before it could load ,can I get malware so quickly?
CyberNews Team
CyberNews Team
prefix 1 year ago
Simply opening a malicious website won’t likely infect your device. More often, you’d have to download or install something which would run the malicious scripts.
Though, it’s not uncommon that such websites might still leave you malicious cookies to show you adware. To avoid such situations, have a quick antivirus scan.
martin
martin
prefix 1 year ago
just got my new phone, and have a couple of concerns. is free virus protection for android phone enough? i am talking about built it cache and virus removal. i am absolutely ok with buying avast or kaspersky if needed, however, if the company offers an antivirus by default it must be reliable as well?
CyberNews Team
CyberNews Team
prefix 1 year ago
Modern Android OS is quite secure on its own, but it doesn’t include antivirus. So, you’ll have to look for a third-party provider.
pixie
pixie
prefix 1 year ago
Cybernews or any other who can help me, I was reading online on wattpad and my browser just sent me this message “warning virus detected android infected tap to remove it’ What should I do? If I click it will I ruin my tablet? I’ve simply never faced such a situation before.
CyberNews Team
CyberNews Team
prefix 1 year ago
When browsing sketchy websites, you can occasionally encounter webpages that display fake alerts about malware infecting your device.
They don’t really mean anything and are just quick tricks to get you to click on them.
tray
tray
prefix 1 year ago
can an iphone get a virus from safari? i was browsing random websites and accidentally pressed popup ad. i got redirected to a website with tons of ads and my phone just turned off. now, i’m afraid that viruses will delete all my photos and docs 🙁
CyberNews Team
CyberNews Team
prefix 1 year ago
It’s improbable that something that you click once in safari will delete your entire cloud storage. Use caution when browsing, and install some web filters to avoid such websites in the future.
kiwipluto
kiwipluto
prefix 1 year ago
Whats is the best virus cleaner for android phones? Is it worth paying for avast or similar to it? I saw and tried a couple of free cleaners on the Play Store like CC cleaner, Safe Security, etc. However, CC Cleaner after downloading it, made random ads appearing on my home screen. I think it’s no good for an antivirus to do that.
CyberNews Team
CyberNews Team
prefix 1 year ago
Your phone usually has access to the same services that you’re using on your other devices. So, it does make sense to add an additional security layer to protect your most important data.
kay
kay
prefix 1 year ago
i’ve installed a free app for editing photos, and it started acting in a weird way – the battery is dying every 3 hours, it became very slow, and some of the other apps stop working randomly. i think my iphone has a virus. am i right?
CyberNews Team
CyberNews Team
prefix 1 year ago
It may be either that or your phone might also be getting old. Don’t mistake every malfunction as a virus.
Romanticon37
Romanticon37
prefix 1 year ago
Do you know if there’s a reliable way to do a phone virus scan online? I don’t feel safe downloading more software and risk getting infected just to see if my phone is not already infected. If it’s not possbile then I might just go with a factory reset because the phone is barely usable anyway.
CyberNews Team
CyberNews Team
prefix 1 year ago
Online virus scan could only be done if you uploaded a suspicious file to be scanned in someone’s servers. However, there’s no option to scan your whole storage without downloading some antivirus tool.
Franz
Franz
prefix 1 year ago
Is it possible that a virus is draining my phone battery? I got the phone like six months ago and it doesn’t last as long as it used to. I don’t think it should be like this. What’s foolproof way of checking for it and getting rid of it?
CyberNews Team
CyberNews Team
prefix 1 year ago
Hi, Franz. A virus could be draining your phone battery. Still, it could also be a maximum brightness setting that you left in your display options. The best way to verify would be to go into the battery tab, and you should get a pretty detailed graph of which sources consume the most of your power. If you notice some unknown apps that drain a lot of power, you may have accidentally installed malware.
Summer J.
Summer J.
prefix 1 year ago
I switched from Iphones back to Android phones. Tim is charging too much and not giving enough new features. Security though – now that may be an issue. Haven’t been really up to date on what are the latest threats for Android. Do I need a virus protector for my android phone? And would a free app be enough? Might be good enough if it has a trustworthy reputation.
CyberNews Team
CyberNews Team
prefix 1 year ago
Android has come a long way from the early days, this applies to security, as well. If you’re using the latest version that your phone supports, you should be in the clear. However, if you want an extra bit of protection, you can always install an antivirus app. It should block most known malicious websites, so you won’t easily download malware.
MintCheese19
MintCheese19
prefix 1 year ago
So last weekend I kind of went into a big old conspiracy theory rabbit hole. Not because I believe that stuff, only for entertainment value. So I went to some weird places on the internet. Some seemed unsecure. Now I noticed that my phone isn’t running as well as it did before, even though I restart it and clear cache with cookies. Now I fear the worst. Does anyone know how to get the fbi virus off my phone?
CyberNews Team
CyberNews Team
prefix 1 year ago
If you’re worried that your phone might be infected, you should perform a hard reset on your device. For future reference, try to abstain from going to sketchy websites and avoid clicking unknown links.
Bromonour
Bromonour
prefix 1 year ago
Blasted Covid! My mom got scammed! She lives far away and I can’t go over to see what’s wrong with her phone. I do have my suspicions though. In any case do you have an article about how to remove phishing virus from android phone? Something easy to understand for someone who isn’t very tech savvy. Might have to factory reset the thing if we can’t find a solution.
CyberNews Team
CyberNews Team
prefix 1 year ago
You must be confusing something because phishing is a method to lure the target. Usually via legitimately looking websites and emails. While a virus a malicious program. Regardless, if you’re worried about the infected phone, this guide should be a helpful source of information.
Shayne Morrison
Shayne Morrison
prefix 1 year ago
Can you please tell me how to check for virus on samsung phone? Lately it’s been performing very poorly, lagging all the time and the battery gets drained faster than usual. I don’t know what to do anymore, it’s getting really frustrating and it’s barely been a year with this phone, really not in the mood to change it again.
CyberNews Team
CyberNews Team
prefix 1 year ago
Hello, Shayne. The thing is, a virus is just one of the potential reasons why your phone might be lagging. You might be running at maximum storage capacity, keeping a lot of services turned on. Many genuine programs can be clogging up your device, which means that few resources remain to allocate for tasks, which means you’re getting a poor phone experience.
You could try backing up your most essential data and performing a system reset. Afterward, check if the problems persist. If you’re experiencing problems a year into your purchase, this also could be a fault of a defective unit.
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