Graphics card with detergent powder — Image by Cybernews

A user claims to have been scammed out of $3,200 after ordering a graphics card on Amazon and receiving a box of detergent powder instead.

A shopper said they have fallen victim to an Amazon scam after being sent detergent powder instead of an expensive Geforce RTX 5090 graphics card they thought they bought.
Even with an unboxing video, suspicious invoices, and a package weight matching detergent, Amazon insisted the “correct product was shipped” and refused a refund, according to the buyer.
The case raises concerns about how safely people can shop on Amazon and how well it handles fraud by third‑party sellers.

Online shopping-related scams aren’t new – consumers are often tricked by fake websites promising good deals. However, as this story shows, scams happen even on well-known retail platforms such as Amazon.

At least that’s what happened to Reddit user @void_SW, who decided to purchase a graphics card, but instead received detergent powder.

The Redditor shared that they ordered a Gigabyte GeForce RTX 5090 Windforce OC 32G graphics card for ₹2,99,995 ($3,200) from seller Fab World Point on Amazon.

When the customer opened the sealed shipping bag, they immediately noticed that something was wrong: the Gigabyte box was already damaged. After opening it, the Redditor learned that the packaging contained a kilogram of detergent powder instead of the graphics card.

The user contacted Amazon customer service and requested a full refund, along with the video footage, as proof, since they filmed the unboxing.

HELP!! Ordered an RTX 5090 on Amazon for 3L, got scammed instead :)
by u/void_SW in TwentiesIndia

Understanding the scam and Amazon's response

The company’s customer support started an investigation. However, its outcome wasn’t what the Redditor expected.

It took them more than a week to get an update, during which Amazon notified them that a thorough investigation into the situation was needed.

Things started to move after the user called the company and, once again, told them about the situation, and they noticed that they would be handling it through the “consumer court.”

After this, the Redditor received an email stating that, after reviewing the situation, Amazon would not issue a refund because “the correct product was shipped.”

Nevertheless, the user believes the company didn’t review the provided information.

One of the first things the user noted about the packaging, which suggested its contents hadn’t been changed mid-delivery, was the weight. The user notes that the package shipping label lists its weight as 1.56kg.

“A retail-boxed Gigabyte RTX 5090 with a triple-fan system weighs nearly 2.5 to 3 kilograms. 1.66kg is the exact weight of a 1kg detergent packet plus bubble wrap and a cardboard box. Logistics scales don't lie. Their own label proves the package never contained a 5090,” noted the redditor.

Gigabyte graphics card — Gigabyte GeForce RTX 5090 Windforce OC 32G graphics card. Image by Gigabyte

The user also noted that, while the packaging was shipped by a seller named “Fab World Point,” their invoice shows the seller as Mohd Khalid.

The invoice also included further information indicating that this could be a scam. According to the user, in India, computer components are subject to a 18% GST (the goods and services tax), which is shown on the invoice as 0%.

“Amazon is hosting and protecting a seller committing major tax evasion,” noted the user.

Through the review section, the buyer learned that the same thing had happened to other customers who ordered from this store, and they added these comments to their update post on Reddit.

UPDATE: Ordered an RTX 5090 for 3L on Amazon, got 1kg Ghadi detergent. Amazon DENIED my refund, but I'm not falling back.
by u/void_SW in TwentiesIndia

To see if such comments existed, Cybernews checked the Indian Amazon platform. However, it didn’t find a seller under that name.

After contacting the Redditor, they shared the account and the item listing. The listing shows the graphics card as “currently unavailable.” It also includes only one five-star rating.

Gigabyte graphics card listing on Amazon — Screenshot from Amazon showing Gigabyte graphics card listing

The seller page shows that it just launched, with three negative reviews dated from March 15th to March 20th.

Amazon review on graphics card — Screenshot from Amazon showing negative reviews about the seller

Regarding the situation, the user told Cybernews they haven’t received any updates from Amazon yet.

The user also shared that it was the first time they’d been scammed on the platform, noticing only after checking the seller's page that the seller had scammed other users as well.

However, as noted by the user, Amazon states, “This item was fulfilled by Amazon, and we take responsibility for this fulfillment experience.”

“Amazon admits their own employees packed this detergent, yet they are denying my claim,” concluded the user.

Cybernews has contacted Amazon for further comment.

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Selling on Amazon as a business

Last year, Amazon celebrated 25 years of “partnership with independent sellers.” There are around 10 million registered Amazon sellers worldwide, with more than a million active sellers in the US.

In India, there are 218,000 active sellers on the platform.

Twenty years ago, the company launched Fulfillment by Amazon (FBA), a program that handles the selling processes for these businesses.

According to Amazon, businesses can send their products to its fulfillment centers, where the company picks, packs, and ships orders, as well as takes care of customer service and returns.