Agentic AI is expected to handle nearly 70% of customer service and support interactions by 2028. But at Cisco Live, conversations circled back to the hidden backbone – the resilient and intelligent infrastructure required to carry this coming tidal wave of digital demand.
Behind the bright booths and polished demos, Cisco was sending a clear message: in this gold rush for generative and agentic AI, they are not selling the cars. They are laying the roads, the guardrails, and the traffic lights.
From our conversations with Cisco's top architects, product chiefs, and incubator minds, one truth echoed louder than any keynote. For all the buzz about AI models, none of this progress sticks without rethinking how we connect, secure, and coordinate vast new machine populations moving at a speed that leaves human teams scrambling to catch up.
The heartbeat of agentic AI runs through data centers
Jeetu Patel, Cisco's president and chief product officer, put it plainly: "We're building the foundation for AI actually to work safely, efficiently, and at scale." That foundation starts where AI lives and breathes: the data center.
Cisco's latest push is an ambitious blend of networking horsepower, security deeply embedded in the hardware, and collaborative innovation with powerhouses like NVIDIA.
The Secure AI Factory concept, now fully integrated with NVIDIA's Spectrum-X, caught my attention. Unlike a scattered toolkit, this pairing aims to ensure that when AI workloads interact with private company data, trust does not become a patchwork solution. It is engineered into the switching fabric.
🌟 We’ve joined forces with NVIDIA to launch the new Cisco Secure AI Factory!
undefined Cisco Data Center and Cloud (@ciscoDC) June 3, 2025
Learn what the Cisco Secure AI Factory with NVIDIA does and how our critical role secures and simplifies AI deployment.
Watch our fireside chat 👇https://t.co/Q0w2CfkdcI#CiscoDCC pic.twitter.com/WB6ligOlMv
The AI Defense system also offers real-time runtime checks that can identify and rectify rogue model behavior without requiring a complete system shutdown. Finally, the Nexus Dashboard unifies physical and virtual clusters under one roof. For IT teams forever toggling between interfaces, this offers a long-overdue breath of fresh air.
AgenticOps: managing the new machine swarm
Back on the show floor, the word “Agentic” was predictably ubiquitous. Unlike chatbots and search copilots, agentic AI refers to autonomous digital workers that can operate independently within defined guardrails.
It’s a concept so fresh that even Cisco's architects admit the most complex problems are ahead. Coordination, governance, and safety must all be adequately addressed.
Not gonna lie. I had to look this word up.
undefined Ian Adams (@NetEng_Ian) June 11, 2025
This year's #CiscoLive is brought to you by the term: undefinedagenticundefined. pic.twitter.com/YuH4MqZF6o
Cisco also recently unveiled the Internet of Agents, an open, vendor-neutral framework for discovering, authorizing, monitoring, and securing these digital actors. Agency.org, their open-source push with over fifty partners, aims to prevent another generation of vendor lock-in while allowing companies to mix and match trusted agents across clouds.
Talk to any IT leader at Cisco Live, and the same worry bubbles up. More AI means more complexity. Cisco's answer is AgenticOps, powered by the Deep Network Model. This domain-tuned large language model is well-versed in networking and has been trained on decades of CCIE-level material. This knowledge is then exposed through the Cisco AI Assistant and AI Canvas.
The AI Canvas stood out in demos. It’s a generative UI that stitches together telemetry, human chat, and real-time workflows. Rather than bouncing between dashboards, teams can pull insights, run diagnostic checks, and push live configuration changes from one canvas. It’s not just about better dashboards. It enables humans and a swarm of helper agents to collaborate on debugging a complex outage together.
Cool demo at #CiscoLive of Cisco's new AI Canvas - a reimagined GenAI interface that's network and agentic ops focused. Avail Oct 2025 pic.twitter.com/Ps9GbB0YeD
undefined Dave Vellante (@dvellante) June 10, 2025
Quantum networks edge closer to reality
Cisco's ambition stretches beyond the next five years of silicon. Vijoy Pandey is the general manager and senior vice president of Outshift by Cisco, leading shared progress with Cybernews in quantum networking.
Cisco is intentionally staying out of the quantum computing arms race. Vijoy's explanation still lingers: "We're a networking company first. While others build the quantum compute nodes, our job is to connect them securely and at scale so distributed quantum computing becomes practical sooner."
His excitement around the new quantum network entanglement chip was contagious. It generates entangled photons at telecom frequencies, room temperature, and high rates. In theory, this unlocks practical quantum teleportation over existing fiber optic cables.
For enterprises, that means new forms of ultra-secure comms and real-time state coordination. It may sound esoteric, but the short-term applications, such as synchronizing high-frequency trades or detecting eavesdropping, are very tangible.
The unspoken battle: open versus locked
Listening to Cisco's leadership and the Outshift architects, a single thread ties this all together. Openness as a survival strategy. Whether it is quantum networks that are agnostic to qubit technology or the Internet of Agents, which allows any vendor's AI helpers to join the conversation, Cisco's gamble is clear. Proprietary walled gardens might hit the market fast, but an open, standards-driven ecosystem scales the pie for everyone.
It’s a bold position when so many players chase subscription lock-in, but the energy in San Diego suggested the market is leaning toward vendors who build trust rather than fences.
After days of pitch decks, real-world demos, and honest engineering talk, here’s what stuck with me: Cisco sees the AI wave not as a new product line but as a reason to rewire every fiber, switch, and firewall it already sells.
By doing so, Cisco aims to ensure that companies not only experiment with AI but also run it with confidence on infrastructure that will not buckle when a hundred agents simultaneously hammer the network.
They say a picture is worth a thousand words, well, here is why you need to think about the network differently in the era of agentic AI #CiscoLive pic.twitter.com/9T3TCpQckn
undefined Carolina Milanesi (@caro_milanesi) June 10, 2025
Cisco targets Broadcom fallout with new load balancer
In a move that feels both inevitable and surprisingly understated, Cisco is also quietly stepping back into the load-balancing arena after more than a decade away. This time, it’s leaning on Isovalent's deep eBPF expertise.
The new Isovalent Load Balancer is designed to run seamlessly within modern Kubernetes clusters, legacy virtual machines, or directly on a data center switch. Rising costs under Broadcom's VMware licensing changes have prompted many operators to seek more flexible alternatives, and Cisco now aims to offer an option based on the same kernel-level techniques proven by Google and Meta at a massive scale.
The goal is simple: make load balancing more cloud-native, more software-driven, and more adaptable to Cisco's expanding infrastructure story that ties together agentic AI and resilient networking.
Is this Cisco's Satya Nadella moment under Jeetu Patel?
On the show floor, many were talking about how the event felt like Cisco's Satya Nadella moment under Jeetu Patel's direction. Patel has not only trimmed excess product lines but also reintroduced a sharper engineering focus, aligning Cisco's roadmap with bold partnerships, such as the Secure AI Factory with Nvidia and a unified management fabric that bridges once-fragmented hardware families.
If Patel and his team can carry this through, solving old integration headaches and proving that Cisco can still lead with a technical edge rather than relying solely on a sales force, the comparisons to Microsoft's revival may not seem so far-fetched after all.
Cisco Live this year left no doubt that the real winners in the agentic AI boom will not just be those crafting shiny new algorithms. But those laying down the roads keep billions of human interactions and tens of billions of autonomous agents moving safely and efficiently.
By positioning itself as the modern world's picks and shovels supplier of the agentic gold rush, Cisco is betting that the future belongs to those who keep the lights on while others chase the spotlight.
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