Digital disruptor: how AI is shaping the workforce


With the conception of OpenAIs ChatGPT, artificial intelligence (AI) has proven to be a disrupting force in our working world. Various industries have leveraged ChatGPT’s technology to optimize workflow, craft texts, and more. AI has proven useful, but some are still concerned about how this technology will effect our work. But the question still stands: how will AI change the workforce?

AI may take charge of menial tasks that take too much time and energy.

AI may disrupt the labor market by eradicating the need for humans in low-skilled jobs.

AI may become superintelligent but won’t assume control of the jobs that demand humans at the bow.

Instead, this new technology could liberate us from the restraints of the working week and allow us the freedom to do more of the things we love.

In addition to this newfound freedom, AI will force us to confront a new way of living, learning, and working.

There are many ways AI could drive this change and help shape the working world of tomorrow.

Role creation

Role creation is one of the many ways that AI will revolutionize the future workforce, as the need for skilled professionals proficient in future technologies may increase in the coming years.

CP Gurnani, CEO of Tech Mahindra, suggests that AI has “the potential to create more job opportunities in the future” as “the possibilities are just opening.”

As businesses rely more and more on AI, we could potentially see an influx in job opportunities.

Gurnani states that AI will not replace skilled people. Instead, businesses will need specialists trained to build, maintain, and manage these sophisticated systems. Leading to the creation of more careers related to AI.

Upskill and reskills

AI may force workers to adopt new skills to leverage technology to automate and perform daily tasks.

According to Joshua Spencer, the founder of FortaTech Security, “The ability to learn, unlearn, and relearn is paramount” in the modern world.

Equally, refining skills like critical thinking, adaptability, and creativity will be exceptionally important in the near future. Michael Alexis, CEO of teambuilding.com, illustrates why creativity is essential in any business.

Alexis reveals one of the key must-have skills needed to properly intergrate into the workforce. Alexis asks us to imagine a scenario where a company faces “declining sales and needs fresh ideas to revive its product line.” Alexis claims that a creative individual “would approach this challenge from various angles, employing empathy, intuition, and knowledge of current trends to generate innovative solutions.”

Job automation

One of the primary responsibilities that AI has claimed is automation. Artificial intelligence is exceptionally good at optimizing and automating activities that we would otherwise perform, to our deepest chagrin. But will some jobs fall victim to AI automation?

In short, yes. By 2025, more than two million jobs will be automated, according to an MIT and Boston University report.

Furthermore, 44% of companies are expected to cut staff in 2024, according to a survey by ResumeBuilder, and a massive 65% of retail jobs could be automated by this time.

AI and us: the ultimate collab

AI will shape our work by forcing us to collaborate with AI systems to boost efficiency.

The ultimate future collaboration may be between man and machine as we work with AI to automate menial tasks.

But will AI take over our jobs, leaving us with nothing? In short, no. AI doesn’t have what it takes to be the ultimate employee.

As most of us know, the characteristics that machines lack are inherent within us humans – empathy, compassion, and general emotionality are a few to name.

In a discussion with Cybernews, Ozzi Jarvinen, founder of Iglu, insisted that human characteristics such as empathy are “crucial in ensuring the smooth functioning of a company.”

Furthermore, these characteristics are favorable in roles such as HR managers, teachers, and CEOs, as these roles require a human touch that AI cannot imitate.

Armine Pogsyan, IT HR Director, Dyninno Group of Companies, explained that “AI works well for structuring processes but cannot give you a sense of interpersonal communication.”

Pogsyan’s comment suggests that AI is great at doing the ‘donkey work’ while people are still needed to build very human relationships. Leading to an excellent collaboration between humans and AI, as we can deal with the emotional labor while AI handles the rest.

The future is a combination of what we think we know and what we can predict, culminating in a mass of ambiguity. What can we expect from the future? What will the world look like? Predictions surrounding the topic are often inconsistent and inaccurate.

As American astronaut and aeronautical engineer Neil Armstrong once said, “Science has not yet mastered prophecy,” and we are far from predicting what will happen in the near future.

With the evolution of artificial intelligence and no sign of an AI winter, we can expect AI to play a vital role in the modern working world.


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