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How to remove the Amazon Loyalty Program pop-up scam

Amazon Loyalty Program scam pop-ups are malicious ads that can be encountered as a result of an infected device or a redirected website. These fraudulent scams are designed to resemble a genuine Amazon survey and lure unsuspecting users by offering prizes, such as the latest smartphones.

The goal of the scammers is to steal personal information, such as a first and last name, email, credit card details, and more. This data is used for more damaging cyberattacks like identity theft, phishing, or credit card fraud.

The best way to secure yourself from malicious scams is to scan your devices with an antivirus. But that’s not the only way. Keep reading to find out how to remove the Amazon Loyalty Program pop-up scam in a few methods.

Best antivirus to remove Amazon Loyalty Program scam pop-ups
TotalAV is the best antivirus for getting rid of Amazon Loyalty scam pop-ups. Its speedy full system scan will clear your device from malware, while the real-time protection coupled with the WebShield extension will ensure safe online browsing.
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What is the Amazon Loyalty Program scam?

The Amazon Loyalty Program page is a legit program that can sometimes be exploited by cybercriminals and turned into scams. This browser-based scam deceives users by offering them expensive tech gadgets as prizes.

Amazon survey scam

Be it an iPhone, MacBook Pro, iPad, or other devices, the malicious ads are only looking to steal data and banking details. Threat actors trick Internet users into sharing personal details that are fueled into more malicious scams.

These pop-ups may appear for a few reasons. For starters, your device may have contracted a browser hijacker if you keep seeing them regularly. It could also be that a fraudulent web browser extension is redirecting you to them. Another reason for reappearing malicious pop-ups is if you’re visiting shady websites.

Threat typeScam, pop-up scam, phishing attack
Affected devicesAny device: Windows, macOS, Linux, iPhone, Android
SymptomsFake Amazon survey pop-ups, unintentional web browser redirects, new browser extensions, new unwanted applications
DamagePersonal data leak, identity theft, impersonation, credit card fraud, financial losses

Similar scam examples

Fake pop-ups like Amazon survey scams are not uncommon. You might've heard of similar cases like the Walmart gift card virus, the Congratulations You Won scam, or Amazon membership reward pop-up. They all include a reward for quick action, using phrases like “for a limited time,” or “hurry up.” Remember that the best that Amazon would offer for a quick survey is a small voucher or discount but not the latest iPhone.

Why am I seeing the Amazon Loyalty Program pop-up ads?

You may be seeing the Amazon Loyalty Program pop-up ads regularly if your device is infected with a browser hijacker. It's easy to catch it if you visit shady websites or download an infected email attachment. Another popular method is software bundles that install adware if you carelessly click the 'Next' button in the installation process.

A browser extension can also cause an Amazon survey pop-up but it will not appear in your installed applications. Instead, you can check browser extensions to locate the ones you didn't install and remove them. If they keep reappearing, you should scan your device with an antivirus.

Lastly, you can be redirected to the Amazon survey rewards page by clicking on a deceptive ad. Low-reputation websites accept numerous ads designed to contaminate users' devices or redirect them to the fake survey. Having a reliable ad blocker can help you stay safe, but it's best to refrain from such websites.

How to get rid of Amazon Loyalty Program pop-ups?

There are different ways to remove the Amazon Loyalty Program but it depends on how you got to this scam in the first place. Below you will find step-by-step guides to remove Amazon rewards pop-ups on Android, Windows, and Mac.

Remove Amazon Loyalty Program pop-up from Windows

To get rid of the Amazon Loyalty Program pop-up on Windows, you first need to stop visiting shady websites. However, if the scam is a result of a bigger cyber threat, then you need to clean your device and browser altogether.

Step 1: Uninstall unwanted application

Sometimes when installing software bundles, you can accidentally install an adware application. Here’s how you can remove it:

  1. Right-click the Start icon or press the Windows and I key combination Windows_type_settings
  2. Select the Settings option from the list, choose the Apps section and click on Apps & features Windows Installed apps
  3. Go through the apps list and uninstall all unwanted applications. Carefully inspect all applications you don't remember installing, as they are most likely the real culprit Uninstall malicious programs on Windows
  4. That’s it

Step 2: Reset Chrome Settings

You can also disable extensions and restore your browser to default settings. This will prevent extensions from affecting your browsing experience. Here’s how you can do it:

  1. Click on the three dots in the top right corner
  2. Select Settings Chrome browser settings
  3. Click on Reset settings on the lower left sidebar reset Chrome browser settings
  4. Select Restore settings to their original defaults and choose Reset settings on the pop-up Confirm reset Chrome browser settings

Note that this will not affect your bookmarks, history, or saved passwords.

Step 3: Scan your device with an antivirus

The best and fastest way to get rid of a browser hijacker and prevent them from infecting your device again is to use an antivirus. All you need to do is follow these steps:

  1. Scan your device with an antivirus. We recommend TotalAV for its outstanding cybersecurity features
  2. Download the app and install it
  3. Select a full system scan and run it
  4. Allow the antivirus to quarantine and neutralize the threat
  5. Restart the device if asked

Remove Amazon Loyalty Program pop-up from Mac

Just like with Windows, Mac users can become victims of the Amazon Loyalty Program pop-up scam. Keep on reading to find out how to remove it fast.

Step 1: Delete malicious programs

If you’re continuously getting malicious ads without even visiting infected or suspicious sites, it may be that you have adware software on your device. Here’s how to remove it:

  1. In the Apple menu, click on Go and Applications Mac Go Applications
  2. Go through all applications and remove the ones that you did not install and look suspicious. Click on the unwanted app and select the Move to Trash option
  3. Go to the desktop, select the trash bin, and empty it Mac Finder empty bin
  4. You’ve successfully removed infected programs

Step 2: Remove extensions

You should also recheck your browser extensions and remove unnecessary or suspicious ones. Follow these steps to get rid of it:

  1. Choose your browser in the menu bar and go to its Preferences Safari preferences
  2. Go to the Extensions tab and remove all extensions that look dubious or you don’t remember installing Safari browser extensions
  3. Additionally, select Websites on the top bar and click on Notifications
  4. Turn off the “Allow websites to ask for permission to send notifications” feature

Step 3: Scan your Mac with an antivirus

If you want to get rid of malicious files as soon as possible, the quickest way to do it is to scan your device with an antivirus. You can follow these steps to scan your Mac:

  1. Choose a reliable antivirus software. TotalAV has an excellent Mac application
  2. Download and install it on your Mac
  3. Choose to perform a full system scan
  4. Remove the infected files

Remove Amazon Loyalty Program pop-up from Android

Android users can get into the Amazon Loyalty Program pop-up scam trap just as quickly as other device users. This can happen on any browser as well. Find our detailed removal guides below.

Step 1: Remove unwanted applications

To remove the Amazon Loyalty Program pop-up scam manually, you should first get rid of suspicious applications from your device. You can do this by following these steps:

  1. Go to your smartphone's Settings
  2. Tap on Apps or App Manager Android manage apps
  3. Scroll through all applications to find the ones you did not install
  4. Tap on such an app and click Uninstall, then confirm by tapping OK Android uninstall app
  5. That's all

Step 2: Reset Chrome to its original settings

Sometimes the pop-up scam’s regular appearance is a consequence of a faulty browser extension. To reset Chrome to default settings, follow this process:

  1. Go to your smartphone's Settings and tap on Apps or App Manager Android manage apps
  2. Open Chrome's details and choose Storage Android browser storage
  3. Tap on the Manage Space option
  4. Select Clear all data to delete all information, including the unwanted Amazon Loyalty Program pop-up file. Confirm the action by clicking OK Android browser clear all data

Note that this will delete all Chrome app data, so it's best to back up important files if you are sure of their safety.

Step 3. Remove unwanted Android apps with an antivirus

If you want to remove the threat fast, get an antivirus that will do the tedious job for you. Here’s a quick tutorial on how do remove infected files with an antivirus on Android:

  1. Choose a mobile-friendly antivirus. TotalAV Mobile Security is a great choice
  2. Download and install it from Google PlayStore
  3. Agree to give the app permission to scan your device and remove malware if asked and launch the app
  4. Perform the full device scan, allowing the app to isolate and remove the threat
  5. Restart your Android if required

How to prevent fake pop-ups and protect your PC?

Even if you remove fake pop-up scams, they can always come back if you don’t follow sufficient online safety measures. Here's how you can prevent fake pop-ups and protect your device:

  1. Practice safe browsing. Avoid visiting websites with bad reputation, such as torrenting sites, illegal marketplaces, or shady adult content sites. Also, don’t click on any suspicious ads or backlinks, and scan your device with an antivirus if you mistakenly do so.
  2. Use an antivirus. A reliable antivirus, like TotalAV, offers real-time malware protection. Combined with regular full system scans, it will guarantee that all installed malware is wiped out prior to causing any damage.
  3. Identify phishing scams. Adware like Amazon reward pop-ups is often delivered via fraudulent emails, online forum backlinks, or even text messages. Before clicking or downloading anything, read carefully through the text to spot grammatical errors and suspicious email sender addresses, and hover over a backlink to confirm the end destination is legit.
  4. Avoid similar scams. You can encounter similar frauds like Amazon Lucky Winner, Amazon Raffle, and Amazon Prime Picked You scams. They work similarly by offering a reward for completing a specific action or simply being a winner in a fake lottery. Check the pop-up for grammatical errors, and if it pushes you into quick action, don't rush.
  5. Beware of bundles. Software bundles sometimes include adware hidden between other programs. Be sure to carefully read what you're installing before clicking Next to proceed.


Amazon Loyalty Program scam pop-ups are intrusive and annoying, let alone dangerous. They can ruin your browsing experience and, more importantly, steal your data, including such damage as identity theft or financial losses.

The quickest and most reliable way to get rid of the Amazon Loyalty Program scam pop-up is to use an antivirus program. Our top suggestion is TotalAV as it offers a 100% malware protection rate on top of the real-time protection feature. Combine it with good online safety habits, and you won’t fall into the tarp of fake Amazon pop-ups.



prefix 7 months ago
My friend got this on her iPhone, how do we remove it?? The website keeps popping up on her phone with no provocation, and it’s leaving us stumped. Has she got a virus? How do we get rid of it? Is it dangerous?
Cybernews Team
prefix 7 months ago
Hi there, thanks for your question! We can recommend 3 things:
1. Go to the iPhone's Applications section and look for a suspicious app (something that the user does not remember installing) and pay extra attention to recently installed ones. Delete the suspicious apps.
2. Clear history and website data from the browser that is currently used by the user.
3. We recommend installing a reliable antivirus to protect from the potential future infections.

The pop-up itself is not dangerous. The most important thing is to not click on the pop-up and do not fill in any personal details.

Hope this helps!
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