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American Airlines revealed sensitive customer information in a data breach


Major US-based airline American Airlines announced a data breach that revealed private information of a yet undisclosed number of customers.

The breach took place in July 2022 via employee email compromise, when an unauthorized actor accessed the email accounts of a limited number of American Airlines team members.

The compromised email accounts included personal information of users, such as their name, date of birth, mailing address, phone number, email address, driver’s license number, passport number, and/or certain medical information they provided. However, according to the company, there is no evidence to suggest that this information was misused.

It’s yet unclear how many people were impacted by the breach.

“Out of an abundance of caution, to help protect your identity, we are offering a complimentary two-year membership of Experian’s® IdentityWorksSM. This product provides you with superior identity detection and resolution of identity theft,” its statement reads.

It’s important that all potentially affected customers continue regularly reviewing their account statements and monitoring free credit reports.

Earlier in March 2021, hackers breached the servers of a global information technology company SITA, which impacted the data of passengers from several airlines, including American Airlines.


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