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Webroot antivirus review


Webroot antivirus might be a less known provider on the market, but it still deserves an unbiased look at what it has to offer. One may never know – maybe it provides exceptionally strong protection against the latest threats and should appear on the best antivirus list?

For this reason, we’ve completed a detailed Webroot antivirus review. During our tests, we’ve examined its malware detection capabilities, security features, performance, pricing, and all additional perks it offers.

So continue reading to get our honest opinion about this virus protection suite.

⭐ Rating:
3.4
🥇 Overall rank:#24 out of #25
💵 Price:From $25.99/year
✂️ Free version:No
🖥️ Platforms:Windows, macOS, iOS, and Android
🔥 Coupons:Antivirus Coupons 2023

Webroot pros & cons

Is Webroot antivirus safe?

Yes, Webroot antivirus is safe but its testing results by independent testing labs aren’t shining. The latest examination was completed by TotalAV in June 2019 and Webroot scored only 2 out of the maximum of 6 points in security, 4 points in false positives, and 5.5 in performance.

webroot av-test

Going into more detail, independent tests revealed that Webroot has a 66.5% detection rate of advanced and new cyber threats. That’s a relatively low percentage compared to other security programs that are listed as best antivirus software in 2023.

Also, our own testing only confirmed the results by independent testing labs. Webroot’s firewall didn’t stop any of our attempts to install malware on the device. Real-time protection was more effective and blocked 4 out of 10 malicious files, while the scanning feature – 7 out of 10 viruses that we’ve planted.

Webroot security features

Apart from giving you an option to perform system scans manually, this antivirus also includes quite a few other security features. You get access to the following tools:

Scanning

Webroot has two scanning options – the Deep Scan and the Quick Scan. You can schedule them daily, weekly or when you turn on your computer. The Deep Scan checks the entire system, while the Quick Scan only examines high-risk areas of the system.

Webroot scanning settings

Additionally, you can customize the scanning in Webroot settings. For example, you can enable rootkit and potentially unwanted program detection, as well as set the antivirus to scan the Master Boot Record or archived files.

webroot scan test

We’ve also tested how effective the scans are. For that, we’ve disabled the real-time protection, uploaded 10 malicious files, and started the full Webroot scan. The results were solid since it detected 7 out of 10 viruses.

Realtime Shield

Realtime Shield is a Webroot security feature that is more widely known as the real-time protection. It’s available on both Windows and MacOS and you can enable or disable it in the advanced settings.

Once enabled, it continuously monitors your device activity to spot and stop a malware attack before the malicious program even gets a chance to infiltrate the system. This way, you can avoid any damage to your device or sensitive information and stay safe at all times.

webroot real-time protection

We’ve tested the Realtime Shield feature ourselves. For that, we’ve turned on the real-time protection and tried planting 10 malicious files on the computer. Once the attempted malware attack was detected, Webroot automatically started scanning system files and found 4 out of 10 viruses.

Unfortunately, it’s definitely a below average performance of real-time protection. For example, our top antivirus provider, Bitdefender, detected all 10 threats.

Firewall (Web Shield)

Webroot antivirus includes a firewall that is available on Windows devices. It’s supposed to be a virtual security wall to protect your computer from malicious programs that may enter through an external network.

webroot firewall

Unfortunately, this security feature doesn’t perform that well or at all, to be precise. We’ve enabled the firewall on our device and it didn’t manage to stop a single attempt of infiltrating malware.

In fact, Windows Defender’s Firewall noticed the malicious files and deleted them. That’s truly disappointing as the firewall is one of the key security features that an antivirus should have.

Identity Protection

Webroot’s Identity Protection feature is designed to safeguard your accounts, usernames, and other private information against keyloggers, spyware, and other malicious programs that target personal data.

webroot identity protection

It’s available on Windows devices and consists of Identity Shield and Phishing Shield. The former one protects your sensitive information while the latter – blocks potentially dangerous websites that can trick you into revealing your private details.

Webroot Infrared & Heuristics

Webroot uses cloud-based malware databases and employs heuristics to learn about new threats quicker. This way it can detect even the latest malware variants that are hard to identify.

webroot heuristics

You can enable heuristics in Webroot settings and select what information you would like to give access. There are the following options:

  • Standard heuristics;
  • Enhanced heuristics;
  • Maximum heuristics.

Additionally, you can enable the Webroot Infrared which gives a multi-layered protection against zero-day threats. For that, it uses the latest analytics within the Webroot Intelligence Network.

System Optimizer

With the help of Webroot’s System Optimizer feature, you can automatically free up some space on your Windows or Mac computer and improve its performance. It deletes unnecessary, duplicate, and unused files on your system once enabled.

webroot system optimizer

Also, you can manually select locations from which you’d like the System Optimizer to eliminate files. For example, System Temporary files, the Recycle Bin, Search History, and many others. It’s a great additional feature to keep your system clean and running smoothly.

Secure Erase

The Secure Erase feature is more widely known as a file shredder and is available on both MacOS and Windows. It deletes files by overwriting content with random data. This way, the digital information is permanently deleted and cannot be exploited by anyone.

webroot secure erase

You get three levels of security erasing: low, medium, and high. The lower the security level, the higher a chance to recover the deleted file and the shorter the cleanup time. With high security it’s the opposite – almost impossible to recover deleted files and the process takes longer.

HTTP proxy

Webroot antivirus includes the HTTP proxy which requests resources on your behalf and can change your IP address. It’s useful if you want to hide your true location when visiting different websites. However, since HTTP proxy doesn’t encrypt your traffic, there’s a chance that your real IP address can be leaked.

webroot proxy

That’s somewhat unfortunate because other top-class antivirus software providers, like Bitdefender, include a VPN. It’s definitely a safer option since your traffic is encrypted with advanced ciphers and you can be sure that your data is secure at all times. You can read our Proxy vs VPN article to learn more about the differences.

Password manager

Webroot gives an option to use the services of a well-known password manager, LastPass. It’s among our best password managers in 2023 and widely enjoyed by many users.

You can get started by creating an account via the Webroot app. Right after, you will be able to secure all your private details, passwords, notes, and other sensitive files.

webroot password manager

Webroot gives the LastPass Premium account which includes the following features and more:

  • Cross-device capabilities
  • 1 GB encrypted file storage
  • Advanced multi-factor authentication options
  • File sharing with many people
  • Dark web monitoring feature

It’s a great additional layer of security, since all your passwords are encrypted and kept secure in one place. Additionally, this password manager includes a password generator that can help you create unique and strong passwords when registering new accounts.

You can find out more about its features in our full LastPass review.

Plans and pricing

Webroot antivirus offers three different subscription options: AntiVirus, Internet Security Plus, and Internet Security Complete. Here you can find a detailed comparison of included features and pricing:

PlanFeaturesPrice
AntiVirusFast scanning, ransomware and identity protection, real-time anti-phishing protection, a firewall, and network connection monitoringfrom $25.99/year
Internet Security PlusEverything as with AntiVirus plan, plus protection for smartphones/tablets, custom protection for Chromebook, and a password managerfrom $38.99/year
Internet Security CompleteEverything as with Internet Security Plus plan, plus cleans the device, improves performance and eliminates traces of online activityfrom $51.99/year

Webroot AntiVirus is the basic plan which covers 1 device for $25.99/year. It includes all the essential security features – a firewall, ransomware protection, and anti-phishing tools – which makes it a decent choice for a single user seeking basic protection.

Webroot Internet Security Plus is a mid-tier subscription option that additionally offers protection for smartphones, tablets, and Chromebook. This plan covers 3 devices for $38.99/year and is useful if you need protection for multiple gadgets.

The most advanced plan is Webroot Internet Security complete. Apart from everything offered by the two other subscriptions, this one also eliminates traces of your online activity. It covers 5 devices for $51.99/year.

Is Webroot worth the money?

No, Webroot antivirus is not worth the money since there are other antivirus solutions that offer stronger protection and are even cheaper.

For example, Bitdefender has one of the best malware detection scores, an in-built VPN, multi-layered ransomware protection, and many other security features. All of that costs only $23.99/year. Another great alternative is TotalAV antivirus. It offers real-time protection, a VPN, an adblocker, and a password manager from merely $19.00/year.

Ease of use and setup

Once you’ve purchased your chosen subscription and registered an account, the installation and setup of Webroot is pretty straightforward.

You can head to the official Webroot website and download the app for your device by entering your last name and the email you’ve used to register an account.

However, we did encounter some minor issues. For some reason, the download process didn’t start automatically and we had to start it manually. Apart from that, there were no issues with the setup.

Webroot interface

Webroot antivirus is available for both MacOS and Windows devices. Both apps are clearly organized and easy to navigate. The only downside is that the interface looks really outdated – the buttons resemble the Windows XP version or old Mac variants.

webroot windows

Despite that, the app for Windows is easy to use and has everything clearly categorized into the following tabs:

  • PC Security;
  • Identity Protection;
  • Password Manager;
  • Utilities;
  • My Account;
  • Support/Community.

When it comes to the MacOS app, tools are organized under the same tabs. The only difference is that the interface colors slightly differ.

webroot macOS

Plus, the transitioning between menu options was laggy during our testing. It’s truly disappointing because a simple antivirus app should provide a pleasant user experience without any glitches.

Webroot mobile apps

Webroot has dedicated apps for both Android and iOS devices. You can download them from the official website or using the Google Play Store and Apple’s App Store.

When trying to test the Android app, we’ve noticed that there are two versions available. The older one has a rating of 3.8 stars and has 1+ million downloads, while the newer one is rated at 2.0 stars and has 100 000+ downloads.

However, even if you download the older version, you are prompted to install the newer one once you activate the license key.

webroot android app

We tested the new Webroot Android app and it’s really disappointing. It doesn’t include any useful features, like real-time protection or data breach monitoring, and merely performs scans. But even the scans do not give any details about found threats or your device’s security status.

webroot ios

When it comes to the Webroot iOS app, it’s similar to the Android one. That’s a shame since according to the reviews, the old applications were used and enjoyed by many people, but that’s not the case now.

Customer support

Live chat support
Phone support
Email support
Knowledge database
Community support

Webroot offers multiple customer support options. You can get help from a professional agent by submitting a ticket on the support page or calling via phone. Unfortunately, it might take time to receive a response since there’s no live chat support option.

We've tried reaching out via the ticketing system and it took us two and a half days (64 hours) to receive a reply. It's definitely a big drawback, especially since other antivirus providers have 24/7 live support.

However, if you’re keen on resolving issues yourself, there’s an extensive knowledge base and even community support. There you can find useful how-to guides, answers to FAQs, and tips from other Webroot users.

Is Webroot a good antivirus?

Webroot is a decent antivirus solution. When comparing it to other antivirus programs, its malware detection rates are average while the pricing remains relatively high. Therefore, you can definitely find alternative protection suites that offer a better price and quality ratio.

If you wonder what your options are, we recommend trying Bitdefender. During independent testing by AV-Test, it blocked 100% of threats and received the highest rates in terms of its usability and performance.

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