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Best Zendesk apps: our top picks


In today's saturated market, the ability to establish and sustain exceptional relationships with your customers is crucial to achieving long-term success.

A great method to ensure that this connection always stays healthy is to use top-tier customer support software like Zendesk.

What makes it so appealing is that, in addition to a plethora of CRM tools, Zendesk Suite also provides some easy-to-set-up and use features like a ticketing system, a support center, and an app Marketplace filled with useful add-ons.

Best Zendesk apps: our detailed list

If you've finally decided to give Zendesk a shot but are having trouble deciding which apps to use, have a look at the list below. It offers brief descriptions of some of the best applications as well as information on how they can benefit your business.

ViiBE

ViiBE
FeaturesVideo calls, screen sharing
ResourcesE-books, blog, academy, F.A.Q.
Free trialYes

ViiBE is a web-based video assistance, ticketing, and knowledge management solution for technical support centers, after-sales services, and customer support.

Through live video feeds and augmented reality, ViiBE's solution facilitates remote diagnosis and enables "first call resolution" while lowering costs by avoiding unnecessary expert travel.

Here are some of the most well-known ViiBE call features:

  • Superimposing one’s pointer over the video feed
  • Taking high-quality pictures and drawing on them
  • Sending messages in the chat box
  • Screen sharing

Another great thing is that ViiBE especially focuses on client onboarding and supports its customers from day one. From establishing the IT integration to training small groups on how to use the solution, this app is there for its clients every step of the way.

SyncApps

Syncapps
FeaturesTicket and Case integration, Comments automation, field mapping and more
ResourcesBlog
Free trialNo

With SyncApps, organizations specializing in accounting, finance, and eCommerce can easily create software integrations with a simple drag-and-drop interface. It helps manage financial data, develop marketing campaigns, reduce IT spending, and empowers departments to operate more efficiently.

Some of SyncApps highlights:

  • Allows you to sync Zendesk tickets and NetSuite Cases, bidirectionally
  • Zendesk to NetSuite time tracking
  • Number of integration options available
  • Unlimited number of records
  • Sync Scheduling
  • 24/7 support and email

As a bidirectional data integration solution, SyncApps synchronizes all company data across critical software platforms, and its plug-and-play technology makes it easy to create and manage connections. In addition, it provides reports, insights, and analytics that help stimulate growth by smoothly moving data between mission-critical platforms.

andcards

andcards
FeaturesRoom and desk automation, event and visitor management, billing and payments automation
ResourcesBlog
Free trialYes

Trusted by coworking spaces around the world – andcards – is a member-first coworking space software. Streaming community feeds, booking systems, benefit catalogs, and customer support integrations are all part of andcards' solution for coworking spaces and flex offices.

Some of its main features include:

  • Room and desk automation
  • Event and visitor management
  • Billing and payments automation

With this integration, customers can receive customer support in any co-working space along with an easy way to report issues and contact administrators wherever they might be.

VTEX by Aktie Now

VTEX by Aktie Now
FeaturesCRM, custom tickets, order cancellation and consultation
ResourcesBlog
Free trialYes

Aktie Now is a customer service consulting firm specializing in implementing CX solutions. Their “VTEX by Aktie Now” app allows VTEX platform integration into the Zendesk system and is used for managing the VTEX client's orders.

Some of the most attractive features of this app include:

  • Integration with Zendesk tickets
  • Custom ticket fields
  • Zendesk SideBar functionality
  • Data visualization
  • Orders consultation and cancellation

In addition to all the benefits of VTEX, the application is available within Zendesk itself, making Zendesk's omnichannel capabilities available to support customer service operations and improve their efficiency on a daily basis.

Frill

Frill
FeaturesUnlimited widgets, themes, automatic status updates
ResourcesBlog
Free trialYes

Frill is a cloud-based solution that assists businesses in gathering, managing and disseminating product feedback. Through analytics and reporting, the platform enables users to obtain insights into their consumers' preferences and needs.

Here are a few key features of Frill:

  • Inline admin
  • SSO authentication
  • Unlimited widgets
  • Full translations
  • Themes
  • Automatic status updates

What makes Frill stand out from the crowd is that it allows users to submit feedback by choosing from pre-existing options or creating a new, unique message. Using this method, businesses can collect customer feedback in real-time and share it with departments across the company for reference.

Exalate

Exalate2
FeaturesTicket synchronization and automation, decentralized integration solution
ResourcesBlog, case studies, academy, webinars, ebooks
Free trialYes

Exalate is the leading cross-company integration solution for bi-directional data synchronization across various issue trackers, ticketing systems, CRMs, and task management systems.

This platform provides numerous features and integrations to match every distinct sync need. For instance, the forever free plan alone enables users to:

  • Synchronize up to 1000 tickets per month
  • Use the trigger capability to automate syncs
  • Create fundamental sync rules like topic, description, comments, and attachments
  • Perform bulk synchronization

Exalate also enables users to remove time-consuming procedures such as data transfer from one tracker to another or manual data entry, allowing your staff to cooperate on crucial tasks and resolve them in less time.

SearchUnify

SearchUnify
FeaturesIntelligent Enterprise Search, regulatory compliance with ISO 27001:2013, HIPAA, ISO 27701:2019, SSAE 18, SOC 1, SOC 2 and SOC 3, AI-powered Support Applications, intelligent spell check, synonym & acronym recognition
ResourcesE-books, webinars, videos, datasheets, infographics, podcast, white papers, blog, SUDO – technical blogs, FAQs
Free trialYes

SearchUnify is a unified cognitive search platform that revolutionizes information discovery and fuels an insight engine and makes for a robust platform for AI-based apps.

With SearchUnify, you can:

  • Search all your content sources in one place
  • Boost agent productivity with AI-powered algorithms that automatically rank your tickets
  • Personalize customer service and improve FCR with rich insights into customer journey
  • Drive knowledge-centered Service
  • Leverage aearch analytics to fill content gaps
  • Maintain reliability with a single-tenant solution that prevents any accidental information leakage.

SearchUnify’s out-of-the-box support for 50+ native connectors helps create a unified discovery experience for your support agents and users within their Zendesk Support and Guide instance.

Geckoboard

Geckoboard
FeaturesTailored dashboards, visualizations, real-time metric view
ResourcesBlog
Free trialNo

Geckoboard is a wonderful solution for building and sharing real-time business dashboards.

A dashboard can be built in minutes using Geckoboard, which integrates directly with over 80 different tools and services to help team leads surface live data across their organization.

Features that Geckoboard offers include:

  • Easily built and tailored dashboards with an intuitive interface
  • View of chat and real-time metrics due to code-free integrations
  • Easy-to-interpret visualizations
  • Effortlessly displayable dashboard

Geckoboard visualizes key data in a way that everyone can understand at a glance, and updates automatically so your key data stays up-to-date at all times. With your dashboards perfectly formatted for smaller screens, you can keep track of key numbers where ever you go.

TaskCall

TaskCall
FeaturesIntegration with CrowdStrike, automatic visibility, and identification, incident response
ResourcesBlog
Free trialYes

TaskCall is an incident response and management service that helps organizations digitize their operations and reduce downtime costs to the minimum by mobilizing their response effort and streamlining stakeholder communication.

Here are some eye-catching TaskCall features:

  • Integration with CrowdStrike
  • Automatic visibility of all impacted systems during an incident
  • Automatic identification of similar past attacks so you can quickly check what was done then for a resolution
  • Mobilization of the response effort while keeping stakeholders informed
  • Systematic postmortem report management for best practices and compliance

In addition to connecting to all your monitoring tools and streamlining alerts directly to your on-call teams, TaskCall also helps to understand incident patterns and response behavior.

Hevo Data

Hevo Data
FeaturesETL, multiple data sources, dashboard, web services
ResourcesVideos, resource guides, blog, tutorials, documentation, API docs, engineering blog
Free trialYes

Specifically designed for modern and reverse ETL needs, Hevo Data is a great solution that uses no-code, bi-directional data pipelines, and supports more than 150+ ready-to-use integrations.

Some of the most attractive features, that Hevo Data provides are:

  • ETL and API
  • Multiple data sources
  • Dashboards
  • Job Scheduling
  • Data Extraction, quality control, and analysis tools

But what makes it really stand out amongst competitors, is that it assists data teams in streamlining and automating org-wide data flows, resulting in hours of engineering effort saved due to much faster reporting, analytics, and decision-making.

Ticket Translation by TextUnited

Ticket Translation by TextUnited
FeaturesTwo-way translation, language recognition
ResourcesBlog, case studies, FAQ
Free trialYes

Ticket Translation – is a robust TextUnited’s plugin that allows brands to provide instant multilingual customer support in over 170 languages.

The solution is very easy to install and allows users to manage all translation projects from one location. As it helps to keep you mainly focused on the translation work, this feature is especially attractive when you are translating several sources.

Some of the Ticket Translation’s often highlighted features:

  • Instant two-way translation
  • One-click language recognition
  • Intuitive UI/UX
  • Has a desktop app – faster and more options than on the web
  • Works well with WordPress and DIVI page builder

You can begin translating tickets instantly and at no cost; however, the plugin does require you to have a TextUnited subscription and an active Zendesk account.

eClincher

eClincher
FeaturesPublishing, advertising, visual calendar, engagement, monitoring, competitor benchmarking
ResourcesBlog
Free trialYes

Businesses, brands, and agencies are able to manage their social media channels with eClincher – a powerful and intuitive social media management platform.

A wide range of social media integrations, including Facebook, YouTube, and Google+, make eClincher perfect for marketing, sales, and support teams for seamless communications and better customer experience.

Zendesk integration with eClincher includes the following features:

  • Tagging locations on all platforms
  • Selecting cover for videos
  • Easily tagging accounts on all platforms
  • All-in-one smart inbox
  • Auto post with smart queues and RSS feeds

Managing all your accounts online or growing your business has never been easier thanks to this intuitive and powerful solution, its mobile app, and 24/7 customer support

Pro Backup

Pro Backup
FeaturesIncremental backup, automated storage, cloud storage, secure data storage, encryption, backup scheduling
ResourcesBlog
Free trialYes

Pro Backup is a safe and easy-to-use backup app for popular SaaS apps, as it backs up all relevant data in your Zendesk account.

Unlike most solutions, it offers incremental backup, which means that a security copy contains only files and data that have been created or altered since the last full backup.

Some of Pro Backup’s key functionalities:

  • Automated backup
  • Secure data storage
  • Google Sheets sync
  • Backup of files and metadata
  • One-click restore for tickets

Pro Backup is a truly great SaaS product, as it not only backups its cloud infrastructure but also provides users with account-level and business-critical information.

Inbenta

Inbenta
FeaturesCRM, custom print creation, file storage, task management
ResourcesBlog, library, webinars, podcasts
Free trialYes

Inbenta is a one-of-a-kind conversational AI platform that helps businesses automate personalized interactions by delivering 360º conversational experiences across all channels.

Using AI and NLP technology, its search engine is able to understand not only keywords but also their meaning, enabling it to deliver the most appropriate and accurate results.

Here are some other great features you might like:

  • Online design tool
  • Custom print creation
  • File storage
  • Task management
  • Calendar
  • Collaboration tools

Furthermore, this integration provides omnichannel capabilities, so users can connect to various messaging platforms like WhatsApp or Viber without switching channels. This allows your users to keep the conversational context without repeating themselves.

Proactive Campaigns

Proactive Campaigns
FeaturesField mapping, bulk follow-ups, bulk email campaigns, feedback and rate collect
ResourcesBlog, knowledge base, Youtube channel
Free trial7-day free trial

Proactive Campaigns is a cloud-based solution for Zendesk that allows you to sort contacts based on your criteria and send mass emails and follow-ups to target audiences directly from the Zendesk database.

A wide range of email customization options is available in Proactive Campaigns, allowing template editing and the creation of new, unique email bodies using HTML code. Aside from that, it is possible to add CCs to emails, use custom fields, and apply an alias to any campaign.

Other key capabilities of Proactive Campaigns includes:

  • Field mapping
  • Automated email tagging
  • Bulk follow-ups
  • Body basic formatting and editing with HTML code
  • Trigger set up
  • Statistics page

Whether you're looking for an advanced bulk email tool or want to improve your email marketing, Proactive Campaigns is a great choice.

Best Zendesk apps: final recommendations

Zendesk is a solution that’s easy to scale to meet your needs, whether you are a startup or a fully established business looking to improve your present standards. All you have to do is choose key apps that will assist you in doing so.

To help you narrow down your search, here's a brief overview of some of the finest applications we recommended in this article:

  1. ViiBE – a remote video-assistance technology for contact centers and after-sales services.
  2. Cazoomi – CRM, e-Commerce, marketing automation, financial, and support software provider.
  3. andcards – a platform for managing coworking businesses and flexible workspaces.
  4. VTEX – an omnichannel commerce SaaS platform for sellers, with a set of integrated solutions.
  5. Frill – helps collect and organize feature requests to better understand customer needs and prioritize roadmaps.
  6. Exalate – app for work management systems like Jira, ServiceNow, Zendesk, etc.
  7. SearchUnify – a platform that powers enterprise search, insights engine, and AI-powered apps for better customer support and self-service.
  8. Geckoboard – a live KPI dashboarding platform.
  9. TaskCall – provides incident response and on-call management service.
  10. Hevo Data – an end-to-end data pipeline platform.
  11. Ticket Translation by TextUnited – a plugin that allows you to provide multilingual support to customers all over the world in over 170 languages.
  12. eClincher – a leading social media management platform that works seamlessly with all leading social networking platforms.
  13. Pro Backup – an app that helps customers with everything data-related, from automatic backups to data encryption.
  14. Inbenta – a global leader in AI and NLU for enterprise and eCommerce search, chatbots, support ticketing, and knowledge management.
  15. Proactive Campaigns – cloud-based solution for sending mass emails and follow-ups directly from the platform.

Best Zendesk apps – FAQ


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