We may earn affiliate commissions for the recommended products. Learn more.

Surfshark vs ExpressVPN: why Surfshark is the better option in 2025


Surfshark and ExpressVPN are well-known VPN providers that share many similarities. For instance, both services offer similar encryption, kill switches, DNS leak protection, and RAM-based servers.

However, the stark differences between these VPNs make Surfshark the optimal choice. While Surfshark offers unlimited simultaneous connections and reasonably priced subscriptions, ExpressVPN falls short in the same categories.

In this article, I thoroughly review and compare Surfshark vs ExpressVPN and help you decide which one to choose based on your needs, pricing, features, usability, and others.

Surfshark vs ExpressVPN: overview

Surfshark and ExpressVPN are both highly rated VPN services and are among the best providers out of 1 the Cybernews team has tested. While both providers have strengths and weaknesses, Surfshark stands out with unlimited simultaneous connections, whereas ExpressVPN allows only 8.

Additionally, Surfshark is considerably more affordable than ExpressVPN, with the latter being one of the most expensive VPN providers. Surfshark’s starting prices are only $2.19/month, significantly lower than ExpressVPN’s $4.99/month.

Refer to the table below for a more detailed comparison of Surfshark vs ExpressVPN.

Surfshark VPNExpressVPN
⭐ Rating:
4.7
4.3
🥇 Overall rank:#1 out of #40#3 out of #40
🖥️ Servers:3,200 + servers in 100 countries3,000 + servers in 105 countries
📖 No logs policy:No logsNo logs
💵 Price:From $2.19/monthFrom $4.99/month
🔥 Coupons:Surfshark coupon 86% OFFExpressVPN coupon 61% OFF
🔒 VPN protocols:WireGuard, OpenVPN, IKEv2Lightway, OpenVPN, IKEv2
🍿 Streaming services:Netflix, Disney+, Amazon Prime Video, and moreNetflix, Hulu, BBC iPlayer, Disney+, and more
🖥️ Platforms:Windows, MacOS, Linux, Android, iOSWindows, macOS, Linux, Android, iOS
📥 Simultaneous connections:Unlimited8
💁🏻 Support:Knowledge base, 24/7 live chat, email supportKnowledge base, FAQs, email, 24/7 live chat
inga_valiaugaite_author Nijole Simaitiene Copywriter Cybernews sarunas karbauskas vincentas
Why You Can Trust Cybernews

We spare no effort to test the products & their features. All information is gathered by our in-house research team & fact-checked by our team of experts. Discover the ins and outs of our testing procedures.

600+
Detailed VPN guides
230+
Products and services tested
2400+
Hours of testing
Recent updates
For the October 2024 update, I reviewed and fact-checked both VPN providers and updated information on available features. I also rewrote some parts of the article to emphasize the topics most relevant to the readers.

Surfshark vs ExpressVPN: cost comparison

Surfshark is a cheaper option than ExpressVPN. With reasonably priced long-term subscription plans, Surfshark offers more features despite a smaller price tag.

Let’s delve into a breakdown of Surfshark vs ExpressVPN pricing.

PlanSurfshark StarterExpressVPN
1 month$15.45/month$12.95/month
1-year plan$3.19/month$4.99/month
2-year plan$2.19/month❌ No 2-year plan option
Best dealNow up to 86% OFF Surfshark + 3 months FREENow up to 61% OFF ExpressVPN + 4 months FREE

Surfshark provides excellent value, especially in its long-term pricing, as it is almost 3 times more affordable than ExpressVPN. While Surfshark’s 1-month plan is slightly more expensive than ExpressVPN's, the price difference is minimal. Also, you can save significantly more by opting for Surfshark's extended plans. Surfshark's 2-year Starter plan, starting at $4.99/month, is perfect for those seeking a budget-friendly VPN option.

In contrast to Surfshark's $4.99/month, ExpressVPN's lowest price tag is $4.99/month, making it one of the more expensive providers in the market. ExpressVPN’s pricing is a significant drawback compared to not only Surfshark but also other competitors. For instance, NordVPN's introductory prices start at $3.39/month, while Proton VPN charges $3.59/month.

One thing to note is that Surfshark offers a 2-year subscription plan, while ExpressVPN does not, as its most extended plan is only 1 year. However, ExpressVPN has a 6-month plan for $9.99/month, a middle-ground option that Surfshark does not provide. This option may appeal to those seeking mid-length commitment but comes at a significantly higher cost.

While both VPNs offer top-tier services, Surfshark stands out for its pricing flexibility, varied plan lengths, and value for users seeking longer commitments. Besides, with Surfshark, you pay less and gain more valuable features like dark web monitoring, IP rotator, and MultiHop servers – just to name a few.

ExpressVPN offers more payment options

Surfshark and ExpressVPN go above and beyond to accommodate diverse users by offering various payment options. Surfshark allows payments via credit and debit cards, PayPal, Google Pay, and cryptocurrencies.

Meanwhile, ExpressVPN takes it a step further by providing an even greater variety of payment methods, including credit and debit cards, Apple Pay, PayPal, cryptocurrencies, and an extensive selection of local payment options.

Surfshark offers more for the lower price

With Surfshark, you get more features for the lower price, while with ExpressVPN, you pay much more and receive fewer features in return. Surfshark delivers excellent value for money with its affordable long-term plans, unlimited device connections, and advanced features like MultiHop and IP rotator, appealing to budget-conscious users.

In contrast, while ExpressVPN is known for solid performance and reliability, its higher pricing may not justify the additional cost for many users. If you prioritize affordability without compromising quality, Surfshark is your best bet.

Wrapping up
Surfshark wins this round by offering more value for less money, lower long-term pricing, and varied subscription lengths. While ExpressVPN has its strengths, Surfshark is the perfect option for budget-conscious users without compromising quality, enhanced security measures, or performance.

Key differences between Surfshark and ExpressVPN

Comparing VPN services can get overwhelming, especially when there are many aspects to consider, and both providers have different strengths and weaknesses. Our team has already covered Surfshark and ExpressVPN in explicit review articles. However, here’s a concise breakdown of the key differences when it comes to Surfshark vs ExpressVPN:

  • Surfshark is cheaper. Compared to ExpressVPN, Surfshark is reasonably priced and affordable. Although Surfshark’s 1-month plan is more expensive than ExpressVPN’s, you save much more by opting for a long-term plan. For instance, Surfshark’s cheapest plan costs $2.19/month, while ExpressVPN’s is $From $4.99/month/month.
  • Surfshark supports unlimited connections. It is more generous than ExpressVPN regarding simultaneous connections by not capping it at a specific number. While ExpressVPN allows only 8 simultaneous connections, with Surfshark, you don’t have to worry about that. Moreover, Surfshark allows account sharing amongst family and friends.
  • Surfshark offers more unique features than ExpressVPN. The security package includes CleanWeb, MultiHop servers, IP rotator, and Alternative ID. The elaborate security package is essential when choosing between ExpressVPN and Surfshark.
  • Surfshark is more transparent about its server number than ExpressVPN. It currently has 3200+ servers. Meanwhile, while the latest word on ExpressVPN’s server number is over 3000, the provider now refuses to disclose how many servers it actually has. Due to its lack of clarity, Surfshark is considerably more honest with its customers and thus – more trustworthy.

Speed comparison: is Surfshark faster than ExpressVPN?

In the Surfshark vs ExpressVPN speed comparison, both services performed well, and their results showed only slight differences depending on location. Overall, I had no issues while streaming, torrenting, or simply surfing the net. The experience was smooth and hassle-free with all protocols that providers offer.

For these tests, I used a Windows 11 machine with an Intel i5-13600KF processor and 32GB of RAM, a MacBook Air M2 with 8GB of RAM running macOS Sonoma 14.7, and a OnePlus 10T 5G. The tests were conducted midday to ensure stable network conditions.

  • Baseline: 500Mbps download / 500Mbps upload / 1ms ping
Download🇺🇸 US🇬🇧 UK🇯🇵 Japan
Surfshark (WireGuard)419Mbps (83% retention)466Mbps (93% retention)347Mbps (69% retention)
ExpressVPN (Lightway)403Mbps (80% retention)462Mbps (92% retention)382Mbps (76% retention)

Overall, Surfshark and ExpressVPN delivered similar speeds. Surfshark performed well in the UK with 93% retention in downloads and 88% in uploads, while ExpressVPN showed a slight edge in Japan with a 76% retention rate for downloads. However, Surfshark outperformed ExpressVPN in US download tests, retaining 83% of the baseline speed.

Upload🇺🇸 US🇬🇧 UK🇯🇵 Japan
Surfshark (WireGuard)195Mbps (39% retention)441Mbps (88% retention)76Mbps (15% retention)
ExpressVPN (Lightway)156Mbps (31% retention)462Mbps (92% retention)75Mbps (15% retention)

Although Surfshark’s upload speeds decreased in the US, it maintained competitive download rates across all locations. ExpressVPN, while slightly slower in the US, had a stronger performance in Japan and the UK. Both providers demonstrated solid performances regarding ping as well, making them close contenders in this category.

Ping🇺🇸 US🇬🇧 UK🇯🇵 Japan
Surfshark (WireGuard)101ms43ms257ms
ExpressVPN (Lightway)109ms37ms272ms
Wrapping up
In the Surfshark vs ExpressVPN speed comparison, the differences in performance are minimal, making it difficult to declare a clear winner. Both showcased similar speed retention, resulting in a draw in terms of overall speed performance.
Expert comment
Online privacy expert

Privacy and security overview

Surfshark and ExpressVPN take security and privacy seriously. Both providers have audited no-logs policies, robust and industry-leading encryptions, and reliable tools for top-notch safety.

The table below provides a full breakdown of their security features and measures.

SurfsharkExpressVPN
EncryptionAES-256-GCM, ChaCha20, and Poly1305AES-256-GCM, ChaCha20, and Poly1305
HashSHA-512SHA-512
RAM servers✅ Yes✅ Yes
Based outside Five/Nine/Fourteen Eyes Jurisdictions❌ No (Nine Eyes Alliance)✅ Yes
Independent auditsAudited in December 2022Audited in September 2022
Kill switch✅Yes✅Yes
DNS leak protection✅Yes✅Yes

Surfshark and ExpressVPN provide robust security features, including AES-256-GCM and ChaCha20/Poly1305 encryption, SHA-512 hashing, RAM-only servers, a kill switch, and DNS leak protection. Both services have undergone independent audits, with Surfshark audited in December 2022 and ExpressVPN in September 2022.

However, Surfshark is based in a country part of the Nine Eyes alliance, while ExpressVPN operates outside of all intelligence-sharing alliances. Both are highly secure and privacy-oriented, but ExpressVPN has a slight edge in terms of jurisdiction.

Wrapping up
Both providers take security and privacy seriously. However, since Surfshark operates out of a country in the Nine Eyes alliance, ExpressVPN takes the win this round.

Jurisdiction

ExpressVPN has an advantage over Surfshark in terms of jurisdiction. ExpressVPN is based in the British Virgin Islands, outside international surveillance alliances such as Five Eyes, Nine Eyes, and Fourteen Eyes. As a result, it is not subject to mandatory data retention laws.

On the other hand, Surfshark operates from the Netherlands – a country that is a part of the Nine Eyes alliance. While the Netherlands has strong privacy laws and Surfshark's no-logs policy has been independently audited several times, some users – including myself – may have valid concerns about the potential sharing of data.

Infrastructure and encryption

Both ExpressVPN and Surfshark boast advanced infrastructure and top-notch encryption to meet diverse user requirements and expectations. Surfshark stands out with its support for the blazing-fast WireGuard protocol, while ExpressVPN shines with its proprietary Lightway protocol, which also delivers exceptional speed.

Both services use various protocols in addition to the industry-standard OpenVPN. Surfshark also supports IKEv2 connections for mobile devices. Interestingly, Surfshark recently discontinued its support for the IKEv2 protocol on Windows devices. Meanwhile, ExpressVPN has the IKEv2 protocol integrated in macOS and iOS apps. Moreover, ExpressVPN supports L2TP/IPsec, a technology not found in Surfshark's offerings.

It's important to note that both Surfshark and ExpressVPN prioritize robust encryption, utilizing AES-256-GCM with the SHA-512 hash and ChaCha20/Poly1305 for maximum security. These impressive features make both providers reliable, versatile and secure, providing users with top-tier VPN services. Whether it's speed, security, or versatile protocol support, Surfshark and ExpressVPN deliver exceptional solutions for consumers.

Logging policies compared

ExpressVPN’s logging practices are more privacy-friendly than Surfshark’s. Although both providers are transparent about what exactly they log and the data they collect, Surfshark actually logs connections-related information for a brief period of time.

When it comes to personal data, ExpressVPN is pretty clear about logging basic information required for account registration. It states clearly that email addresses used for signing up, as well as payment details are stored, and that’s pretty much the industry standard.

expressvpn terms of service logging
Excerpt from ExpressVPN's terms of services

On the other hand, Surfshark states in its Terms of Services that servers store information about a connection to a particular VPN server. Essentially, that means the service logs which IP address gets assigned to you and at what exact time. Surfshark promises that any record of this information gets automatically deleted after you disconnect from the VPN, but this certainly raises substantial privacy and security concerns.

surfshark terms of service logging
Excerpt from Surfshark's privacy policy

While Surfshark does not technically keep logs of user activities, it does admit to collecting some information for operational purposes. I reached out to Surfshark’s customer support for further comment on this bit in their Privacy Policy, and the agents assured me that it’s simply anonymous performance data to improve service quality.

Kill switches

ExpressVPN and Surfshark take security pretty seriously, evidenced by the inclusion of reliable and robust kill switch features on both sides. ExpressVPN’s Network Lock automatically disables internet access when the VPN disconnects, ensuring that none of your data is exposed when unencrypted.

Similarly, Surfshark’s kill switch also cuts off the internet to prevent potential data leaks. I tested both kill switches on a Windows device and simulated scenarios with the VPN connection dropping. The kill switches worked as intended, and my internet traffic was cut off immediately.

Independent audits

ExpressVPN and Surfshark have demonstrated their dedication to user privacy through rigorous independent audits. As of October 2024, ExpressVPN has undergone an impressive 19 comprehensive audits, thoroughly detailed in its Trust Center. These audits validate ExpressVPN’s no-logs policy and scrutinize other privacy and security measures, ensuring high transparency and trust for its users.

On the other hand, Surfshark has also showcased its commitment to user privacy through external audits, though the number is not as high as ExpressVPN’s. In 2022, Deloitte verified Surfshark’s strict adherence to its no-logs policy, highlighting its dedication to user privacy. Additionally, Cure53 conducted 2 supplementary audits focusing on Surfshark’s browser extensions and server infrastructure, further reinforcing the provider’s robust privacy and security measures.

Servers and locations

Surfshark has a fleet of 3200 servers, while ExpressVPN refuses to disclose the number of servers available to its users. Although ExpressVPN previously claimed to have around 3000 servers, this figure has yet to be confirmed recently. This practice raises concerns about ExpressVPN’s transparency and clarity. I believe users have the right to know what they are signing up for.

Surfshark has servers in 100 countries worldwide, whereas ExpressVPN claims to have servers in 105 countries. However, ExpressVPN’s location number may not be exactly accurate due to the company’s questionable stance on transparency.

ExpressVPN uses proprietary TrustedServer technology, ensuring that its servers run on RAM-only hardware for enhanced privacy and no long-term data storage. On the other hand, Surfshark has an extensive server network, but it heavily relies on virtual servers for some locations. While virtual servers can potentially affect performance, Surfshark’s broad geographic distribution outweighs these concerns.

In terms of specialty servers optimized for specific needs, Surfshark stands out with the following features:

  • Camouflage mode. Also known as obfuscation, this feature removes VPN traces from your connection, making your traffic more difficult to detect.
  • MultiHop servers. With the MultiHop feature, your internet traffic is routed through 2 locations, and you can customize your entry and exit locations.
  • NoBorders servers. This feature is designed to improve the chances of bypassing network restrictions and is automatically enabled when restriction efforts are detected.
surfshark macos specialty servers
Surfshark's specialty servers

In contrast, the ExpressVPN application does not include specialty server options, except for its stealth technology feature, which essentially serves as obfuscation.

Both providers also offer static IPs but charge different amounts – Surfshark charges $3.75/month, while ExpressVPN’s Dedicated IP costs $3.19/month.

Wrapping up
Surfshark excels with specialty features like Camouflage Mode, MultiHop, and NoBorders, offering more transparency and better value for money than ExpressVPN. Moreover, ExpressVPN’s lack of clarity on server numbers raises concerns, giving Surfshark the edge in this category.

Streaming performance

Both ExpressVPN and Surfshark deliver outstanding streaming performance. While testing, I had no trouble accessing American, British, Japanese, or Australian libraries on Netflix with either VPN.

surfshark netflix unlocked
British Netflix library unlocked with Surfshark

Furthermore, the streaming experience was smooth without any lagging or buffering. Whether I was tuning into Hulu or BBC iPlayer, both VPNs allowed me to stream my favorite shows and movies effortlessly.

expressvpn netflix unlocked
Japanese Netflix library unlocked with ExpressVPN

What’s great is that both providers offer hassle-free support for streaming, and their dedicated applications for Android TVs and Fire devices make using VPNs on TV a breeze. If you ever run into any hiccups setting them up, both providers have comprehensive guides in their knowledge bases to assist you.

You can also utilize the smart DNS feature for setting streaming, as both providers offer it to their users.

surfshark vs expressvpn smartdns

Additionally, I was impressed to learn that both VPNs allow you to set up the VPN on routers, which further extends the VPN coverage to TV devices that don’t support built-in VPN applications. This is especially useful if you are using LG or Samsung TVs.

Wrapping up
I couldn’t find any significant differences between the two providers regarding streaming. They both exceeded expectations, resulting in a tie in this category.

Torrenting performance

Both Surfshark and ExpressVPN are compatible with P2P, but they lack essential features such as SOCKS5 proxies, port forwarding, and specialized servers for torrenting. Other VPNs like CyberGhost offer servers explicitly designed for torrenting, while NordVPN provides SOCKS5 proxies for setting up torrent clients.

During testing, I downloaded a 5.7GB Ubuntu 24 client torrent file using both providers. ExpressVPN took around 4 minutes to download the file at peak speeds of 30Mbps, while Surfshark achieved faster download speeds of 52Mbps and completed the download in just 2 minutes.

However, the absence of key features like SOCKS5 and torrenting-focused servers limits their appeal to torrenting enthusiasts. This emphasizes the need for Surfshark and ExpressVPN to balance speed with functionality, especially when alternatives like CyberGhost and NordVPN offer more comprehensive and torrenting-oriented solutions.

Wrapping up
Surfshark and ExpressVPN support P2P connections by integrating them into their servers. While testing their torrenting capabilities, both showed stellar performance. However, the lack of torrenting-oriented solutions and features is disappointing. Thus, it's a draw between ExpressVPN vs Surfshark in the torrenting category.

Platforms and ease of use

Whichever device you rely on for your daily tasks, Surfshark and ExpressVPN have apps for any of them. Both providers support various operating systems, browsers, and other software. Let’s explore the differences in more depth.

SurfsharkExpressVPN
Supported OSWindows, MacOS, Linux, Android, iOSWindows, macOS, Linux, Android, iOS
Router applet❌ No✅ Yes (Aircove router)
Dedicated Linux app✅ Yes❌ No
Other software and devicesAndroid TV, Fire devices, routers, and moreAndroid TV, Fire devices, routers, and more
Browser extensionsChrome, Firefox, EdgeChrome, Firefox, Brave, Edge, Vivaldi
Simultaneous connectionsUnlimited8
Usability levelEasy to set upEasy to set up

Surfshark and ExpressVPN are both compatible with popular OS environments, including Windows, macOS, Linux, Android, and iOS. ExpressVPN has a slight edge for router users, as it offers a dedicated applet for its Aircove router with an integrated VPN connection.

In contrast, Surfshark supports more simultaneous connections, allowing unlimited devices to connect under a single account, while ExpressVPN caps this at 8 devices.

Notably, Surfshark provides a dedicated app for Linux users, which is impressive considering that most industry leaders like NordVPN do not offer one. Overall, both options are easy to set up and navigate, providing user-friendly experiences tailored for those seeking simplicity across devices.

Wrapping up
Even though ExpressVPN has unique routers with built-in VPNs, Surfshark’s modern app designs and unlimited simultaneous connections take the edge in the ease of use category.

Desktop apps

Surfshark’s desktop app boasts a user-friendly and modern interface that grants easy access to features and server categories. It provides a comprehensive connectivity status dashboard that displays essential information such as connection time, VPN IP address, protocol, enabled features, and data usage. This level of detail is ideal for users who value control and visual aesthetics.

surfshark desktop app interface
Surfshark macOS app interface

Meanwhile, ExpressVPN’s desktop app features a minimalist interface, with a convenient single-click connection button at its center.

expressvpn desktop app interface
ExpressVPN macOS app interface

For users seeking additional features or settings, they can access a separate settings window.

As someone who appreciates sleek and modern designs, I prefer Surfshark’s more advanced-looking interface to ExpressVPN’s overly simple plainness.

Mobile apps

Surfshark’s mobile app has an intuitive interface with straightforward access to all features. It also offers a VPN connectivity status dashboard, delivering real-time updates on connection details.

surfshark vs expressvpn mobile app interfaces
Surfshark vs ExpressVPN Android mobile app interface

Meanwhile, ExpressVPN’s mobile app adopts a minimalistic approach with a simple one-click connection interface. Additionally, it includes a password manager and ExpressVPN Keys within the app.

There’s also a critical catch to consider when it comes to phone apps. Both providers have more features available for Android users. For example, Surfshark’s Android app has GPS spoofing and split tunneling features, whereas the iOS app doesn’t. The same goes for ExpressVPN, which has split tunneling available on Android devices.

Browser extensions

ExpressVPN's browser extension is designed to complement its main application. Users need to have the entire app installed in order to use the extension. I find this inconvenient, as I usually prefer to use just the extension. However, it's important to note that ExpressVPN's extension provides comprehensive encryption for all browser traffic by employing the Lightway protocol, ensuring maximum security.

On the other hand, Surfshark's browser extension operates independently, eliminating the need for a separate app installation. It offers geo-spoofing, WebRTC protection, ad blocking, and malware protection. It's important to highlight that Surfshark's browser extension functions more as a proxy by employing the HTTPS protocol.

Extra features compared

Surfshark truly stands out with its wide array of extra features, setting it apart from ExpressVPN. In my opinion, the extensive range of tools offered by Surfshark makes it a standout winner in its own league. Let’s compare the most commonly featured tools.

FeatureSurfsharkExpressVPN
Dark web monitoring✅ Yes (monitors emails, credit cards, IDs, passwords, personal information and IP addresses)❌ No
Smart DNS✅ Yes✅ Yes
DNS leak protection✅ Yes✅ Yes
Web filtering
✅ Yes (ad blocker, threat protection)✅ Yes (ad blocker, threat protection, parental control)
Split tunneling
✅ Yes✅ Yes
Kill switch
✅ Yes✅ Yes

One of the unique features that I find most compelling about Surfshark is its Alternative ID functionality. This feature is a game-changer for me as it allows me to create an alternate persona with fictitious personal details, an email address, and a phone number for online use. In today's world, where personal data theft is a real concern, Surfshark's Alternative ID provides a protective shield, enabling users to safeguard their identities.

Another impressive feature is the Rotating IP, which automatically switches IP addresses while keeping the VPN location constant. This is particularly useful when you need to change your IP address regularly for security reasons without disrupting your connection.

Furthermore, the GPS override feature is remarkable as it alters your device's GPS location to match the IP address location when connected to the VPN. This ensures that not only your IP address but also your device's GPS location aligns with the VPN, adding an extra layer of security.

On the other hand, ExpressVPN deserves recognition for its ExpressVPN Keys, a separately installed browser extension featuring an app-integrated password manager. It offers autofill, a password generator, unlimited storage, and password health monitoring. Although ExpressVPN may lack some of the advanced security features, the inclusion of ExpressVPN Keys makes it a solid choice for users.

Wrapping up
Overall, Surfshark's abundance of innovative features and commitment to enhancing user privacy and security make it a top contender in the VPN market. It surpasses ExpressVPN and wins this category in a landslide.

Video review: Surfshark vs ExpressVPN

If you’re more of a visual learner, you can also check out our Surfshark vs ExpressVPN YouTube video review. You’ll find out everything about their features, security measures, apps, and more.

Customer support

Surfshark and ExpressVPN both offer great customer support options. For human assistance, you can contact either provider by email or 24/7 live chat.

SupportSurfsharkExpressVPN
24/7 live chat✅ Yes✅ Yes
Email support✅ Yes✅ Yes
Chatbot✅ Yes❌ No
Phone line❌ No❌ No
Knowledge base✅ Yes✅ Yes

While both services offer various support options, the experience was much more pleasant with Surfshark. For example, when setting up a VPN on an Asus router, I was able to find all the necessary guides in the knowledge base. As for ExpressVPN’s knowledge base, it seemed limited and sparse. While there are some troubleshooting guides, they were not as extensive to my liking as Surfshark’s.

As for live customer support, Surfshark also exceeded my expectations. The conversation and troubleshooting process felt human and natural, and kind remarks made my experience many times more enjoyable. The agents were polite and quick in helping me resolve minor issues. Surfshark also has a chatbot that is perfectly capable of answering less advanced questions.

surfshark vs expressvpn customer support
Surfshark vs ExpressVPN: excerpts from live chat support

ExpressVPN’s live chat support felt more robotic and less natural. Also, it took considerably more time for the agents to reply to my messages, so I found myself waiting for 2-3 minutes. That starkly contrasts Surfshark’s quick responses in no more than 30 seconds.

Wrapping up
Surfshark wins this category thanks to its extensive knowledge base and chatbot inclusion. While both providers have excellent customer support and troubleshooting resources, Surfshark’s extra steps give it the edge.

Comparison methodology: Surfshark vs ExpressVPN

Having a thorough VPN testing methodology is crucial when comparing 2 robust services. Here is a summary of the main criteria:

  • Security and privacy (20%): I evaluated the security measures employed by both providers, including encryption and hash. Since a VPN is ineffective without solid privacy guarantees, I also assessed their jurisdiction risks, policies, and overall transparency.
  • Pricing (15%): I assessed the cost of each provider, the plans they offer, and the features included in those plans. This information helped me compare ExpressVPN vs Surfshark to determine which provider provides better value for money.
  • Features (15%): this criterion is essential as it indicates whether a VPN provider’s pricing is justified. The more features a provider offers and the better their functionality, the higher I rated it.
  • Servers and streaming (15%): I evaluated how each VPN performs with streaming services and whether it can unblock content libraries and access other geo-restricted content across various locations. Additionally, I considered server and location numbers since a vast server fleet is crucial for bypassing geographic restrictions.
  • Torrenting capabilities (15%): since many users are usually looking for VPNs with great torrenting capabilities, I tested Surfshark’s and ExpressVPN’s compatibility with P2P.
  • Platforms and ease of use (10%): while reviewing the VPN providers, I evaluated the supported platforms, app designs, and overall experience.
  • Customer support (10%): since customer support is integral to resolving issues that most VPN users face, I reviewed all possible means of assistance from both providers. This included evaluation of knowledge bases, friendliness and willingness to assist, and versatility regarding various forms of possible support.

Surfshark vs ExpressVPN: which one should you choose?

The competition between ExpressVPN vs Surfshark has proven incredibly close, showcasing the strengths and weaknesses of each service. Without further ado, let’s sum up the entirety of the face-off and declare our winner.

CategorySurfsharkExpressVPN
Overall rating4.74.3
Customer support
✅ Yes❌ No
Pricing✅ Yes❌ No
Speed✅ Yes✅ Yes
Streaming✅ Yes✅ Yes
Torrenting✅ Yes✅ Yes
Ease of use✅ Yes❌ No
Extra features✅ Yes❌ No
Security & privacy❌ No✅ Yes

Surfshark arguably excels at almost every category and beats ExpressVPN. It’s affordable, easy to use, and has a plethora of features for an all-around enhanced security. The only major drawback I can point out is Surfshark’s jurisdiction, since the Netherlands belongs to the Nine Eyes alliance.

Nevertheless, ExpressVPN is also a strong competitor as proven by the tests and performance results. Albeit overly pricey, it’s a solid and fast VPN for streaming and torrenting.

FAQ

Leave a Reply

Your email address will not be published. Required fields are markedmarked