Best IT management solutions in 2025

Keeping IT systems intact isn’t just a routine task – it’s complex and time-consuming. As businesses take off, so do their IT environments, with networks, cloud infrastructure, and cybersecurity threats becoming more complex by the day.

That’s where IT management solutions come in, offering the tools needed to monitor, automate, and secure critical systems. But with the market being so overfilled, how do you pick the one that works for you?

To help you overcome common IT challenges, together with the Cybernews research team, I’ve sifted through industry data, provider insights, and real user feedback to spotlight the 10 best IT management solutions for 2025.

Best IT management solutions – shortlist

1. NinjaOne – best IT management solution for automation and remote monitoring
2. Freshservice – enterprise-level IT service management (ITSM)
3. Atera – top-class cloud IT management system for MSPs and IT professionals
4. Wrike – project collaboration and workflow automation IT management tool
5. Zoho Sprints – agile IT management software for software development teams
6. TeamViewer – convenient remote access and cross-platform IT
7. Monday.com – fully customizable workflow management system for IT teams
8. Rippling – IT-HR integration that unifies employee devices, security, and payroll
9. AWS Systems Management – enterprise-level IT management tool for large-scale cloud infrastructure
10. Red Hat Smart Management – advanced IT management for hybrid cloud environments needing security and automation

Best IT management solutions compared

To give you a bigger picture, I’ve stacked all top hand-picked IT management tools against each other comparing them by main factors:

Provider	Best for	Pricing	Free trial options	Key features
NinjaOne	IT teams and MSPs needing automated remote monitoring	On request	14-day free trial	Remote monitoring & management, patch management, disaster recovery
Freshservice	Large enterprises managing complex IT service workflows	$19/agent/month	14-day free trial	AI-powered service desk, asset and change management
Atera	Small to mid-sized MSPs and IT professionals	$149/technician/month	30-day free trial	Remote access, ticketing system
Wrike	IT project managers & teams handling workflow automation	$10/user/month	14-day free trial	Task automation, real-time collaboration, Gantt charts
Zoho Sprints	Agile software development and DevOps teams	$1/user/month	Forever free plan for 3 users	Scrum board, backlog management, sprint planning
TeamViewer	Remote IT support and device control	$24.90/month	30-day free trial	Remote access, unattended device management, security monitoring
Monday.com	IT teams managing workflows and task automation	$9/seat/month	Free plan and 14-day free trial	Task automation, IT project tracking
Rippling	IT & HR teams handling device and employee management	Custom	14-day free trial	Unified IT & HR management, device provisioning, security compliance
AWS Systems Management	Enterprises managing cloud IT infrastructure at scale	Custom (pay-as-you-go)	Free tier	Automated cloud monitoring, patch management
Red Hat Smart Management	IT administrators managing hybrid cloud & on-premises environments	Custom	60-day free trial	Hybrid cloud automation, subscription management

10 Best IT management solutions – our detailed list

I teamed up with the Cybernews research team to dig into industry data, provider details, and user feedback. We focused on features, pricing, and ease of use to find the 10 best IT management tools for different IT teams. Here’s what we found:

1. NinjaOne – all-in-one IT management tool in 2025

Best for:	IT teams and MSPs
Free trial:	✅14-day free trial
Starting price:	Custom pricing
Top features:	Remote monitoring & management, patch management, disaster recovery

Visit NinjaOne

I found NinjaOne to be one of the most automated, user-friendly IT management platforms currently available on the market. It’s particularly good at endpoint management, patching, and IT automation, so it would be a great match for MSPs and in-house IT departments with multiple devices to manage remotely.

Most impressive to me was its centralization of device monitoring. NinjaOne monitors desktops, laptops, and servers in real-time, which allows IT teams to catch issues before they turn into disasters. It also integrates patch management, automating OS and third-party application updates, so say goodbye to manual patching marathons.

I also appreciated the way NinjaOne manages IT asset inventory. IT administrators can monitor hardware and software licenses to prevent unnecessary spending and maintain compliance.

However, I noticed some nitpicks. NinjaOne lacks some more advanced ITSM (IT Service Management) features in bigger platforms. Also, its pricing isn’t publicly disclosed, which can be infuriating if you want to compare prices before buying. On the bright side, there’s a 14-day free trial.

2. Freshservice – reliable IT management software for ITSM teams needing smart automation

Best for:	Large enterprises managing complex IT workflows
Free trial:	✅14-day free trial
Starting price:	$19/agent/month
Top features:	AI-powered service desk, asset and change management

Visit Freshservice

Freshservice is one of the most well-rounded ITSM platforms available for larger companies that need a structured, automation-based approach to IT service management. It’s suitable for IT help desks, enterprises, and teams that manage service requests, changes, and incidents from one place.

One notable feature I came around was its inventory and auto-discovery feature, where IT teams can keep an eye on hardware, software, and cloud assets all in a single dashboard. That means less time spent on manual documentation and fewer lost resources. Its ticketing system is also a standout – it automatically categorizes and prioritizes requests and deals with a high volume of tickets.

Freshservice can also auto-assign tickets, trigger workflows, and generate alerts for significant IT events. I was surprised, however, to find that it lacks dedicated patch management – you can set up workflows to watch for updates, but there's no native patch deployment.

Their pricing starts at $19/agent/month, and they also offer a 14-day free trial. Freshservice also offers a free demo if you want a guided tour before committing.

3. Atera – users-loved IT management system with built-in remote monitoring and automation

Best for:	Small to mid-sized MSPs and IT professionals
Free trial:	✅ 30-day free trial
Starting price:	$149/technician/month
Top features:	Remote access, ticketing system

Visit Atera

Atera is an IT management one-stop shop that's especially favored by MSPs and IT technicians who have a bunch of customers to support and need an uncomplicated, inexpensive tool.

Something that struck me about Atera right off the bat was just how easy and intuitive it was compared to some of the clunkier IT management software out there. Everything from remote monitoring to ticketing, patching, and automation is all put together in one consolidated interface – so don’t need to go back and forth between platforms.

I was amazed at its real-time remote monitoring – it’s definitely one of the strongest features of Atera. IT teams can track system performance, detect issues before they escalate, and automate fixes without needing to be physically present.

While Atera does remote monitoring and automation beautifully, I did think that its third-party integrations are limited.

Atera prices start at $149/technician/month, which is a fixed price instead of per endpoint. You also get a 30-day free trial so you can try its full capability before you buy.

4. Wrike – best for teams balancing IT project management with real-time collaboration

Best for:	IT project managers & teams handling workflow automation
Free trial:	✅14-day free trial
Starting price:	$10/user/month
Top features:	Task automation, real-time collaboration, Gantt charts

Visit Wrike

Wrike isn't your average IT management tool, but for IT teams that juggle projects, tickets, and collaboration, it's one of the most versatile tools available. As I delved deeper into Wrike, I liked its custom workflows, request tracking, and real-time collaboration for IT teams that tackle complex projects.

What stood out for me was its help desk templates that allow teams to handle IT support requests, assign tasks, and automate approvals. IT managers can track workloads through Gantt charts, dashboards, and custom request forms, so it’s easier to prioritize critical tasks.

Wrike can be compared to renowned Jira because both tools are used for issue tracking and IT project management. However, Wrike is more user-friendly and appropriate for cross-team collaboration, while Jira is better applicable for Agile development.

While Wrike isn’t built for endpoint monitoring or patch management – you’ll need integrations for that – its ability to blend IT project management with structured service requests works well for teams balancing multiple responsibilities.

Pricing starts at $10/user/month, with a free plan for small teams and a 14-day free trial for premium features.

5. Zoho Sprints – budget-friendly IT management tool for agile DevOps teams

Best for:	Agile software development and DevOps teams
Free trial:	✅Forever free plan for 3 users
Starting price:	$1/user/month
Top features:	Scrum board, backlog management, sprint planning

Visit Zoho Sprints

Zoho Sprints is a budget-friendly IT management tool for Agile and DevOps teams that need flexibility and real-time collaboration. During my analysis, I found it to be an adequate alternative to expensive Agile project management tools like Jira for small to medium-sized teams.

What impressed me most was its drag-and-drop Scrum board, which is intuitive when it comes to sprint planning and backlog management. Teams can assign priorities, assign tasks, and monitor progress through burndown charts to have smoother development cycles.

Zoho Sprints also has time tracking, team velocity reports, and automated workflows, so it’s easy to stay on top of your tasks and deadlines.

But it's not a full IT management suite – it lacks asset tracking and endpoint monitoring capabilities, so it's best for IT departments that are software development and Agile workflow-focused.

Zoho Sprints starts at just $1/user/month, so it's one of the most affordable Agile IT management solutions. There’s also a forever free plan limited to 3 users.

6. TeamViewer – convenient remote access and cross-platform IT support

Best for:	Remote IT support and device control
Free trial:	✅30-day free trial
Starting price:	$24.90/month
Top features:	Remote access, unattended device management, security monitoring

TeamViewer has been a go-to remote access software for IT teams for years, and having reviewed it, I can see why. It's one of the simplest methods of remotely accessing devices, which makes it easy for IT support, troubleshooting, and system administration, especially when hybrid and remote working is a new reality.

After analyzing it, I was impressed with its cross-platform flexibility. Unlike some other remote desktop apps that are limited to certain operating systems, TeamViewer is supported by Windows, macOS, Linux, iOS, and Android. IT admins can remotely access desktops, unattended devices, and even provide mobile support from one console. File transfer, screen recording, and session logging also make troubleshooting easier.

Security-wise, TeamViewer uses AES-256 encryption and two-factor authentication, a must for remote access software. I did find its business pricing a bit steep, especially for smaller teams that don't need enterprise-level features.

TeamViewer plans start at $24.90/month for single users, with team and company plans available. There is a 30-day free trial for businesses.

7. Monday.com – fully customizable workflow management system for IT teams

Best for:	IT teams managing workflows and task automation
Free trial:	✅ Free plan and 14-day free trial
Starting price:	$9/seat/month
Top features:	Task automation, IT project tracking

Visit Monday.com

Monday.com is well-known for being a visual board project management and highly customizable workflows. When researching it, I discovered that it's a highly versatile solution for IT teams to manage projects, service requests, and daily operations. Its strength lies in flexibility – you can build workflows customized exactly to your IT team's needs, from incident tracking through to change approvals.

I especially liked its intuitive automated features, which make mundane tasks like ticket assignments or notifying teams very easy. It integrates smoothly with services like Jira, Slack, and ServiceNow, keeping it all in one place.

Monday.com is, however, not designed as an end-to-end ITSM software – it lacks native features like remote endpoint monitoring and patching. You might need to install extra integrations if you wish to have those bleeding-edge functionalities.

Monday.com prices start at $8/seat/month with a simple-to-use free version and a 14-day free trial.

8. Rippling – IT-HR integration that unifies employee devices, security, and payroll

Best for:	IT & HR teams handling device and employee management
Free trial:	✅14-day free trial
Starting price:	Custom pricing
Top features:	Unified IT & HR management, device provisioning, security compliance

IT and HR virtually never share the same system, yet Rippling bridges that gap in a way that is seamless. I researched it and found it to be a powerful automation tool for businesses that need to manage employees and their IT assets in one place.

Instead of having to manually provision devices, software, and permissions every time someone is brought on or offboarded, Rippling automates everything – from device monitoring to payroll and security policies.

What caught my eye about Rippling was its zero-touch onboarding – IT teams can remotely configure new employee devices, assign software access, and impose security protocols without having to lift a finger. It also provides automatic compliance, revoking access when employees depart, and monitoring software usage in real time.

But it's not an extremely comprehensive IT management platform – it doesn't have deep network monitoring or rich ITSM features.

Rippling price is custom-quoted, with a free demo and a 14-day free trial to test its functionality.

9. AWS Systems Management – enterprise-level IT management tool for large-scale cloud infrastructure

Best for:	Enterprises managing cloud IT infrastructure at scale
Free trial:	✅Free tier
Starting price:	Custom pricing
Top features:	Automated cloud monitoring, patch management

AWS Systems Manager is for large cloud setups in enterprises, and having tested its features, I can see why it’s a hit with IT teams working with complex AWS infrastructures.

Unlike conventional IT management tools, AWS Systems Manager is deeply infused into the AWS ecosystem, and this allows teams to automate operations, optimize cloud resources, and enforce security policies at scale.

One of its most important features is Fleet Manager, which allows real-time monitoring and remote control of EC2 instances, on-premises servers, and hybrid environments.

AWS Systems Manager is not great for multi-cloud-running businesses, as it works best when you’re invested in AWS services.

AWS Systems Manager follows a pay-as-you-go pricing scheme, with some features included in the AWS Free Tier and others billed on a use basis.

10. Red Hat Smart Management – advanced IT management for hybrid cloud environments needing security and automation

Best for:	IT administrators managing hybrid cloud & on-premises environments
Free trial:	60-day free trial
Starting price:	Custom pricing
Top features:	Hybrid cloud automation, subscription management

Red Hat Smart Management is an enterprise-level IT management platform for on-premises and hybrid cloud infrastructures. Through my research, I determined that its most compelling features were its security and automation capabilities – especially for IT organizations that need to have Linux-based environments centrally managed.

Its key feature is automated patching and updating, supporting the teams to implement security policies and maintain compliance with different systems. It also supports performance monitoring, vulnerability scanning, and subscription management, so it's a match for companies with massive infrastructure.

However, it's not for Windows-based infrastructure and requires Red Hat Enterprise Linux (RHEL) knowledge to maximize its features.

Red Hat Smart Management has a 60-day free trial and personalized quotes available.

How did we select the best IT management solutions?

At Cybernews, we perform deep research to help our audience make better software purchasing decisions. We follow a rigorous, data-driven methodology to assess online products and services. For this guide, our information security research team investigated 30+ IT management solutions to narrow the best ones, spent over 500 hours analyzing provider documentation, reports, and user feedback, and assessed 110+ key features and metrics. We focused on key criteria:

• Comprehensive features (40%). Since IT management entails a wide range of functions, we searched for tools that offer cloud integration, help desk support, automation, IT asset management, and security. Solutions without key features like ticketing or patch management, were not prioritized.
• Scalability (25%). We gave priority to platforms that support managed service providers (MSPs), small IT teams, and large enterprises because IT needs to evolve as businesses expand. We reviewed each tool's scalability, taking into account cloud compatibility, multi-site deployments, and third-party app integration.
• Pricing and value (20%). To make sure there was a reasonable trade-off between price and functionality, we looked over enterprise plans, free trials, and entry-level pricing. Lower-tier solutions with restricted features, strict pricing structures, or hidden costs received a lower ranking.
• Customer satisfaction (15%). No one other than firsthand users can share honest opinions about online services. So, beyond provider claims, we dug into real user reviews, expert feedback, and industry reports to assess usability, reliability, and customer support.

What is IT management software?

In simple terms, IT management software is a comprehensive set of tools that lets companies monitor, control, and optimize their IT infrastructure. It helps IT teams plan, automate, manage, and report on key IT functions, guaranteeing smooth and secure technology workflows. I found that a typical IT management system covers a wide range of tasks like these:

• IT service management (ITSM). Handling incidents, service requests, and change management for streamlined IT support.
• Network and infrastructure monitoring. Overseeing servers, devices, applications, and security protocols to prevent downtime.
• Automation and asset management. Tracking and managing hardware, software, and cloud resources to improve efficiency.
• Access control and cybersecurity. Implementing user authentication, compliance checks, and threat detection to secure IT environments.

While some are available for on-premises deployment, the majority of present-day IT management solutions are provided as SaaS platforms. The industry is still being shaped by emerging trends like machine learning, AI automation, and collaborative IT support, which let companies minimize manual work, increase the reliability of systems, and improve IT decision-making.

Whether for a small team or a large enterprise, the proper IT management software helps to optimize processes, security maintenance, and scaling of IT operations as IT environments become more complex.

What types of enterprise IT management software exist?

IT management isn't one-size-fits-all. Naturally, different types of businesses require different things, so there are several different IT management software designed to address specific issues. Here's an overview of the principal ones:

• Network management software. I like to think about this as traffic control for your IT infrastructure. It helps IT teams track networks, prevent downtime, and detect security issues before they become massive problems. It also watches bandwidth usage, manages firewalls, and keeps everything running so businesses don't have surprise slowdowns or outages.
• IT asset management (ITAM) software. Managing IT hardware and software can be a nightmare – ITAM software simplifies it. It keeps track of everything that is plugged in, licensed, and in the cloud in one place, preventing wasteful expenditure and keeping companies on top of their software contracts.
• Help desk and ticketing systems. When the staff is facing technical issues, they need instant resolutions. Help desk software processes IT support requests, auto-resolves tickets, and supports IT teams to quickly resolve problems. Most of them also integrate AI chatbots and self-service portals, where the users can search for solutions without relying on IT.
• IT service management (ITSM) software. ITSM keeps everything running together by managing service requests, keeping an eye on system updates, and preventing interruptions. It's especially useful if you have a lot of recurring software updates and complex IT processes.

Features and benefits of IT management solutions

All-round IT management software will come packed with features required to have smoothly running systems, safeguard company information, and make IT processes as simple as possible. I narrowed down the main features of IT management tools:

• Network and system monitoring. This tracks server health, network usage, and real performance. It helps IT teams spot and correct issues before causing disruptions.
• IT asset management. This one holds a list of hardware, software, and cloud assets that keep companies up to date, avoiding unnecessary expenditures, and optimizing the use of resources.
• Automated patch management. This feature keeps software and devices updated with automatic application of patches and security updates. This way it eliminates vulnerabilities and downtime for the system.
• Help desk and support ticket management. This functionality removes manual ticketing and incident tracking, as well as provides a self-service function so employees get faster resolutions.
• Performance and security analytics. This one monitors system performance, security threats, and compliance vulnerabilities. It helps to avoid cyberattacks and optimize IT efficiency.

I also researched the 5 main benefits you get with IT management software:

1. It improves the team’s productivity. So, when you automate tasks like patching, monitoring, and troubleshooting, IT staff can focus on bigger priorities instead of manual keepup.
2. There’s less downtime. With real-time monitoring, alerts, and automated issue resolution, you experience fewer system crashes and interruptions.
3. It improves IT security. Automated updates, threat detection, and access controls defend against cyber threats, data breaches, and compliance problems.
4. It saves resources and costs. By organizing IT asset administration and automating upkeep, you avoid unnecessary costs and reduce time spent on hands-on IT tasks.
5. It scales with your business. From startups to global hubs, IT management software scales up with developing needs, becomes compatible with additional software, and manages growing teams.

How to choose the right IT management solution for my needs?

I've seen companies getting stuck with overcomplicated IT management software that causes more issues than it solves. The answer isn't always getting software with the biggest number of bells and whistles – it's one that really makes IT simpler, not more complicated. So, I came up with a short cheat sheet of actions you can do before purchasing the IT management software:

1. Think about your business size and IT setup. Managing a few devices is different from managing a multi-site network. Small teams might need simple monitoring and help desk software, while large enterprises need automation, security compliance, and cloud integrations. Choose something that fits your current environment but can grow with you.
2. Check if it scales without being a headache. IT changes rapidly, and I've witnessed companies outgrow their software in a matter of a year. Select a tool that develops along with your business, whether that's adding users, connecting to cloud apps, or supporting remote employees. Avoid solutions that lock you into strict plans.
3. Look for ease of use and setup time. Some systems take weeks of training to simply begin. If you don't have a staff of IT specialists, opt for a system that is easy to use, streamlines simple tasks, and doesn’t insist on frequent troubleshooting.
4. Compare pricing and real value. Cheap software is not always a deal if you're paying more for basic support, security features, or scalability. I always check to see if customer support is quick to respond, pricing is transparent, and there's a free trial to test it out.​​

Final word on best IT management solutions

As we already outlined – finding the best IT management software isn't about having the most features but finding the middle ground that improves the efficiency, security, and scalability of IT operations without unnecessary complexity.

Through lengthy research and analysis, I've seen how businesses struggle with outdated, rigid systems. That's why together with the research team we focused on tools that don't just tick boxes but actually improve IT workflows, be it automation, strengthened security, or integrations.

The software suggested on this list stands out because it’s built to solve real IT challenges. Whether you’re managing a small team or an enterprise infrastructure, choosing the right tool can mean the difference between automated operations and constant troubleshooting. Hopefully, this guide makes that decision easier.

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