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Dashlane password manager review 2023: Is it safe enough?


Unsafely stored and easily guessed passwords are one of the most critical security issues for your online identity. Fortunately, Dashlane, one of the market-leading password managers, offers an advanced suite of security for your credentials.

With it, your passwords are protected using top-notch AES encryption, biometric authentication, and they are regularly reviewed for weak spots. Not only are your passwords taken care of, but your whole online traffic is encrypted thanks to a built-in VPN.

Yet, Dashlane is known to cost a fortune. And its decision to eliminate desktop applications has also left hanging questions. It claims that the changes do not impact the quality of protection. However, if you’re looking for an undeniably secure solution, we recommend trying a more reliable password manager, such as Keeper.

Best alternative to Dashlane
Keeper provides top-class security for your credentials and also makes password management easy. With its layered encryption and multiple 2FA methods, you can be sure that your data will be safe at all times.
cybernews® score
4.8 /5

Burning to learn more about Dashlane? Continue reading and find out this password manager’s strengths, weaknesses, and whether it’s worth paying for it.

⭐ Rating:
4.6
🥇 Overall rank:#4 out of #15
💵 Price:From $3.75/month
✂️ Free version:Yes, +30 days trial
🌐 Browser extensions:Chrome, Safari, Firefox, Opera, Edge
🔥 Coupons:Dashlane coupon 25% OFF
Best alternatives to Dashlane:

Pros and cons

Dashlane is one of the most complete password managers in the market – and there's a lot for us to cover. On top of some classic password manager features, Dashlane offers solutions such as automatic form filling, secure notes, and dark web monitoring.

Visit Dashlane to read more about the features

download
  1. Download the Dashlane application from the official website.
  2. Install and launch the app.
  3. Open the app and login or create a new account.
  4. Start saving the passwords or import them from a browser, or other password manager.

Is Dashlane safe?

The number of features available in both the free and premium versions is impressive. However, the main question remains: is Dashlane safe?

YES, Dashlane is safe. This provider follows a zero-trust architecture approach, meaning your data can be accessed by you only with a master password. Your information settles down on Dashlane’s servers only when it’s encrypted. And 256-bit AES encryption and 2FA ensure that no one from the outside has a single chance of decrypting your vault.

With the removal of Dashlane’s desktop apps, the provider promised not to compromise the most important quality of a password manager – security. For this reason, all security features, such as 2FA, a VPN, emergency access, and the most secure encryption on the market – AES-256, weren’t removed.

Finally, Dashlane has never had a security breach. Meaning, it has a spotless history in terms of security.

FeaturesDashlane
Two-factor authentication
Biometric authentication
Built-in VPN
Secure password sharing
Password security audits
Dark web monitoring
Emergency access

Dashlane 2FA

Like most password managers, Dashlane has 2-Factor Authentication (2FA) which provides an extra layer of security when logging in. With 2FA enabled, Dashlane will require you to verify your identity by sending a one-time password to your designated mobile device (Android or iOS).

Dashlane’s 2FA integrates with several different authenticator apps such as Google Authenticator and Authy, while premium subscribers can use 2FA with USB authentication from YubiKey. There’s even an option to use your Apple Watch. However, sending temporary 2FA codes via SMS is not possible due to security concerns.

Pro tip

You can use 2FA every time you log in or only when you're logging in from a new device. With 2FA enabled, Dashlane will offer two backup options if you lose your primary authentication device – a phone number or a single-use back-up code.

Try Dashlane today

256-bit AES encryption

Dashlane uses 256-bit AES encryption which is practically unbreakable. This military-grade encryption is used by the majority of its competitors, making it the industry-standard for password managers.

In addition to this, Dashlane encrypts all your personal data locally on your device, meaning no one within the company reviews or has access to any of your secure data. This zero-knowledge protocol adds yet another layer of protection for users.

Biometric authentication

You can access your Dashlane passwords with biometric authentication – using your fingerprint. To unlock the app using your fingerprint, you have to turn on biometrics for your device, and then turn on the Biometric Unlock in the Dashlane app.

Fingerprints are are secure ways to lock and unlock your device. However, they cannot replace the Master Password entirely because it's required to decrypt your data.

Dashlane emergency access

With emergency access, Dashlane ensures that your digital information can be accessed in any case scenario. By selecting your trusted contact, you permit another person to access your encrypted vault. We could imagine the worst ending here… or a less drastic one where you simply lose your gadget and need quick access to your credentials.

Overall, the nominated person could retrieve your passwords and secure documents, which was especially useful for business accounts and passwords.

Dashlane Features

Dashlane has a great selection of password manager features. It has all the useful ones to keep your passwords secure. Let's look at the features in-depth:

Dashlane password generator

One of the most fundamental features of any password manager is its password generator. Dashlane's generator coughs up a strong password whenever you decide to create a new one or change the old one.

By default, the Dashlane password generator creates 12-character passwords using all character sets (including numbers and symbols). However, you can go for a shorter or longer password using only letters and numbers if you want.

dashlane pass generator interface 2

The 12-character default is secure enough for almost any situation. Unfortunately, Dashlane can't generate pronounceable word-based passwords, so it probably won't generate anything you can memorize. Thankfully, you don’t actually have to, so you may as well crank up the password length to keep your accounts even more secure.

Dashlane password changer

So the Dashlane password generator is great, but it only helps when you’re creating new accounts or updating each of your existing ones individually. But if you want to secure every single active account, the Dashlane password changer is great. It makes the task of updating old, weak passwords with strong, unique new ones incredibly simple.

Unlike some other password managers, the Dashlane password changer has the option to help you update all out-of-date or unsafe passwords at once. You won’t have to manually log into each account and change every single password.

Dashlane password changer shows your passwords from worst to best and offers to improve them all at once. It's great to know that you don't have to create new passwords for your old accounts one-by-one.

Pro tip

Dashlane’s password changer is able to automatically update passwords for hundreds of websites – everything from CBS Sports to GitHub and Vimeo.

Get Dashlane now

Capturing logins

If you're not importing your password database from a browser or another password manager, you'll need to first capture your logins. Otherwise, you will have to enter each of them separately.

Dashlane will capture your login details and credentials whenever you sign into an account. This applies both to one-page and multi-page websites.

autofill

You can set Dashlane to:

  • Fill in the details and log you in automatically
  • Only complete the autofill
  • Disable this altogether

For multi-page websites, you might need to manually enter the second (or third) login by clicking on the Dashlane logo and selecting the right login details. This isn't a major inconvenience but we'd like to have it fixed in the near future.

Advanced form filling

In addition to suggesting and generating new, secure passwords for you, Dashlane can fill in personal details in webforms. This includes basic information, such as your name, email address or phone number, of which you’re able to store as many as you like. Whenever you stumble upon a webform, Dashlane will offer you to populate it with your saved information in one click.

Payment information can be added from the main Dashlane menu. In addition to bank accounts and credit cards, you may add PayPal as well. To not mix them up, you can choose a color and even the actual bank.

payments 1

Finally, storing identification documents is similar. For example, a US passport will have the dark blue color and your driver's license will include the issuing state – all to make it more straightforward and intuitive.

Dashlane Secure Notes

Storing sensitive information like ID scans, wifi codes, software licenses or membership numbers requires a level of security that your computer’s Notepad just doesn’t provide. While at the same time, being able to access this information on multiple devices is incredibly handy.

secure notes

Dashlane Secure Notes has pre-set options for the following:

  • Application password
  • Database
  • Finance
  • Legal document
  • Membership
  • Server info
  • Software license

You can also add blank notes and attach files and images that you want to keep secure and accessible. Unfortunately, Dashlane offers only paid storage that's limited to 1 GB. For some users this will be clearly not enough. Also, some of Dashlane's competitors offer much better deals when it comes to secure notes storage.

This feature is not just about storing your data. You can also send it to your phone and securely share with your family and friends.

Dark Web monitoring

The Dark Web is a place where most cybercriminals sell stolen data. Dashlane's Dark Web monitoring service checks if your personal info has been compromised. The check is done by entering your email which can then be linked to your credit card or physical address.

Unfortunately, this is a Premium feature, but in a worst case scenario, you can run a similar check using online tools, such as ours personal data leak check.

dark web

Share your passwords

There are times when you might need to share access to personal accounts with friends, family, or colleagues. Rather than having to disclose your passwords, you can use Dashlane to share access to a particular account.

share passwords

After selecting “Share item” within your Dashlane account and entering your friend’s email address, they will receive an email and a notification in Dashlane’s Sharing Centre with an invitation to access that account. You can also specify the level of access you wish to grant them, limiting what they’re able to view, edit and share. If you decide to revoke access, you can do that whenever you want.

And now comes the big hit to the convenience of this feature. To access the account, your friend must sign up for a free Dashlane account if she or he hasn't done that already.

Password health checker

Your Dashlane's password health score is being determined by how many compromised, reused, or weak passwords you have. It indicates how protected your accounts are and how vulnerable you are to a potential breach.

In the health checker you can see which passwords need to be updated immediately and tools that can help you do that.

health checker 3

Dashlane VPN

Using a VPN (Virtual Private Network) is a popular way to keep your personal information safe, especially when using open or insecure networks. A VPN encrypts your data and hides your IP address, increasing your online security and privacy. However, finding a VPN as a password manager feature is rare, to say the least.

At the moment of writing this review, Dashlane's VPN is a unique feature, and an advantage over other password managers. However, it's available to Premium users only.

Dashlane VPN

Dashlane didn't build this VPN from scratch. It's based on the well-known Hotspot Shield service, which is among the fastest ones in 2023. Speed is important for VPNs because they inevitably slow your connection down to some extent due to encryption and distance from servers. Dashlane has decided to keep unlimited bandwidth, meaning it doesn’t place a cap on the amount of data you can send and receive while connected.

To start using Dashlane VPN, you simply need to choose a server and click “Connect” to enable data protection. At the moment of writing this Dashlane review, one could pick from servers in 20+ countries.

Unfortunately for the advanced users, there's no way to choose a tunneling protocol, and the VPN doesn't reconnect when the connection is lost. To make matters worse, Dashlane VPN doesn't have a kill switch. This means that in case of a VPN failure, your real IP will be exposed. Therefore, those looking for a proper VPN should choose a dedicated, well-known service.

Plans and pricing – how much does it cost?

Version1-month period1-year period
Free$0.00$0.00
Premium$3.75/month$59.99/year
Family & friends
$5.62/month$59.99/year
Business$8.00/month$480/year

Dashlane pricing is fairly straightforward, with a Free plan, Premium plan, and a Family plan for personal use subscribers. There's also a Business plan for teams and more advanced use. If you don't feel like paying the entire yearly fee, you can also purchase Dashlane on a monthly plan.

While the prices are slightly higher than those of most competitors, the features included in the Premium and Family plan still make it one of the best value-for-money password managers available.

Dashlane Free vs Dashlane Premium

The main difference between Dashlane free vs paid options is the limited number of passwords and devices included. Dashlane free allows you to store unlimited passwords on one device, meaning you won’t be able to sync passwords across your smartphone, tablet, etc. This is a serious drawback for the majority of us who own more than one device.

The free plan is still completely useful and safe – it includes two-factor authentication, unlimited password sharing, secure notes, as well as form & payment autofill. It lacks more advanced features, such as encrypted file storage, VPN, and Dark Web monitoring. If you're interested in that, you'll have to pay.

Here are the main features of all the available Dashlane plans:

FeatureFreePremiumFamily & friends
Business
Password storageUnlimitedUnlimitedUnlimitedUnlimited
Devices1UnlimitedUnlimitedUnlimited
Accounts116Unlimited
Password generator
Form/payment autofill
Secure notes
Dark web monitoring5 emails5 emails/account
VPN
Encrypted file storage1 GB1 GB/accountUnlimited

Overall, the free version is perfectly usable: it's a great starter package for some of your most crucial online data.

Dashlane for business

Aside from personal subscriptions, Dashlane also offers plans for businesses. It truly makes sense – after all, protecting your company’s credentials is as important as keeping your own personal info safe.

So, there are actually three plans for companies: Team, Business, and Starter plan. The former costs $5 per user, and the Business plan $8 per user out of your pocket. The Starter plan is excellent for those companies that don't want to commit right away as this is a. monthly subscription for $20.00/month. Both plans are fairly similar, but the Business one also offers SAML-based single sign-on and a free Family subscription for every seat.

Both business subscriptions include unlimited backup, a VPN, automatic device sync, priority support dark web insights and dark web monitoring, and password sharing. It’s also really easy for the admin to manage other users’ accounts thanks to an intuitive admin console.

Additionally, Dashlane allows you to separate your personal and business credentials, which is really convenient if you want to use this password vault in both your personal and corporate life.

Platforms and browsers

When subscribing for a paid plan, you will be able to access your information and use Dashlane’s various security features across a number of web apps, mobile apps, and browsers. Unfortunately, as of January 10, 2022, Dashlane discontinued support for its Windows and Mac apps. This means that you’ll only be able to have either a mobile or web-based experience. While some users aren’t sure whether Dashlane won’t compromise security, the provider promises an extra protection layer. While having the same zero-knowledge architecture, there’s also going to be third-party validation.

Dashlane for mobile devices

The Dashlane mobile app is impressive as it includes the majority of features that are available on the full version. This means you’ll have the same access to all your passwords, VPN, Secure Notes, and auto-fill information wherever you are and whichever device you’re using.

Some password manager mobile apps aren’t fully compatible with the full range of mobile browser apps. That's not the case with Dashlane.

dashlane mobile 2

The Dashlane mobile app supports all the main mobile browsers when running on iOS and on Android.

iOS compatible mobile browsers:

  • Chrome
  • Firefox
  • Safari

Android compatible mobile browsers:

  • Chrome
  • Firefox
  • Firefox Focus
  • DuckDuckGo
  • Edge

Using a password manager on a mobile browser is one thing, but the defining benefit of Dashlane is how its mobile apps fair. Unfortunately, a lot of features are still fairly limited on iOS due to Apple’s limitations for third-party apps and general security restrictions. In contrast, Android devices have much more freedom and so can benefit from a lot more Dashlane features.

The Android mobile app can easily handle popular apps like Facebook and LinkedIn, making it a simple matter of tapping when prompted to log back into apps. While this is fairly seamless, if the said app has 2FA, you’ll still need to wait for a one-time code to be sent to you via the authenticator app of your choice. This can make the whole process of logging in a little slower and more frustrating, but it’s far more secure than leaving apps logged in.

High-security apps like internet banking or payment apps like PayPal might be more difficult. However, I was able to log in easily as I had already set a biometric lock for those apps and I was prompted to provide a fingerprint scan after Dashlane filled in my login info. If you do struggle, an inelegant alternative is to open the mobile app and copy the password to your clipboard. It’s not ideal but it’s a viable option when necessary.

Dashlane authenticator app

The Dashlane mobile app can also act as an authenticator, meaning you can use the app to access websites that use two-factor authentication without the need for an additional third-party app like Microsoft Authenticator.

Web app

Since the switch to a web-first experience, in order to make full use of your password manager, you’ll have to install the Dashlane browser extension which will lead you to the web app.

The perk of the web app is that you can use the Dashlane browser extension in standalone mode, which makes the service accessible on platforms like Chromebook and Linux, which don't have dedicated apps.

dashlane-web-app

The web app extension is more comprehensive now than it was before switching to web-only apps. You can store, organize, and secure your passwords under the dedicated Password section. You can also save time by safely storing your payment cards and IDs. On top of that, you can use the Sharing Center section to share passwords or Secure Notes with other people securely.

As for features, depending on the plan you have, you can access Dark Web Monitoring, VPN, and Secure Notes features from the main dashboard. There’s even a possibility to monitor your password health – checking your weak, compromised, or reused passwords.

The biggest drawback of Dashlane’s switch to being a web-only password manager is that without Internet connection, you cannot access it, which could cause issues for some users.

Dashlane browser extensions

Dashlane browser extensions are available on:

  • Chrome
  • Safari
  • Firefox
  • Opera
  • Edge
dashlane extension

The extension is heavily tied to the web app. While I was able to use the extension to add and generate passwords, features like payments, secure notes, and IDs were only accessible through the web app.

However, I was able to combine the two without having to download a dedicated Dashlane app to my computer – which is always a positive.

Customer support

Extensive collection of FAQsEnglish, French, German, and Spanish
Helpful resources24/7
Live chatMonday-Friday, 9am-6pm, US Eastern Standard Time, in English
Email support7 days a week in English, and Monday-Friday in French and German
Twitter support account@DashlaneSupport

It can be incredibly stressful if something does go wrong with your password manager. Not only are you unable to access your details as normal, but there’s a lot of sensitive information stored on your account, so you’ll want to know you’re in safe hands if you need some support.

Dashlane customer support is another reason why it stands out from other password managers, offering a live chat option during the week. The live chat is very responsive, providing support quickly, professionally, and with little to no wait.

If you need support outside of the live chat hours, Dashlane has an extensively detailed FAQ section with step-by-step instructions for every topic. These could help you with any problems while installing apps or extensions, as well as troubleshooting any problems or errors you encounter. You can access these either through the web app or via the Chrome extension.

Finally, if you’re stuck on a problem outside of the live chat hours, an automated bot will do its best to provide you with relevant resources, and should that fail, email support is available seven days a week.

The only missing customer support options are a helpline phone number and a forum. And while phone support is becoming increasingly uncommon, the support forums run by competitors like LastPass can be very useful.

Video review

If you’re short on time, our Dashlane video review can help. Here, you will learn all key aspects of this password manager, including Dashlane security, ease of use, pricing, and more.

Dashlane alternatives

Dashlane is one of the best password managers available. But how does it stack up to some of its competitors?

Keeper

Keeper is superior to Dashlane in terms of security and features. First of all, Keeper has apps for all major platforms, meaning you stay protected along with changing your devices.

There are also unique in-house features, such as Self-Destruct, that allows you to erase all locally-stored credentials with a click. Or you can also use a separate messaging app – KeeperChat – where each exchanged message is protected with a security layer.

Finally, this password manager has independently audited its security and proven to follow all safety and privacy requirements.

What's different is that Keeper doesn't offer a free version, but its yearly is better than Dashlane’s. Keeper’s paid plan is $2.04 per month instead of $3.75 for Dashlane Premium.

To learn more, read our in-depth Keeper review.

NordPass

NordPass is a simple yet strong security tool that’s especially suitable for beginners.

Dashlane and NordPass equally allow to store unlimited passwords for free users.

Plus, Dashlane’s Premium plan offers unlimited devices, while NordPass allows only for six simultaneous connections.

Other than that, the services are a bit similar. They both offer such features as secure notes, a data breach scanner, a password generator, and two-factor authentication.

Read more: NordPass review.

RoboForm

Roboform is one of the most reliable password managers on the market. It offers a long-time experience that guarantees robust protection for your logins, it splendidly autofills your credentials, and helps to create new complex passwords.

One of the major RoboForm’s advantages against Dashlane is its great free version. It allows you to store unlimited passwords and sync them across multiple devices. You can autofill not only logins but also forms, and there’s a password security audit that doesn’t let you miss a single safety gap.

Meanwhile, RoboForm premium includes more security features for a noticeably better price than Dashlane, which is x/month. You receive 2FA protection, a cloud backup, priority 24/7 customer support, and more.

Check our RoboForm review to learn more about it.

Bottom line: Is Dashlane worth it?

Dashlane is a comprehensive and user-friendly password manager. After writing this review, I can even say that it’s one of the best, and it is bound to stay that way for a while. It offers an impressive bunch of features that will make your online life much, much easier.

For example, Dashlane’s password changer is an incredible time-saver. In addition, its included VPN makes Dashlane stand out from the competition. Keep in mind that it offers unlimited data, which is pretty rare with VPNs that are included as an extra.

And while its Premium plan is slightly more expensive than the majority of its competitors, the cost is far outweighed by the sheer number of features included in your subscription.

In any case, you can start with the app’s free version and pay your way up as soon as you feel the need for all the cool extra features offered by the paid subscription.

4.9 /5
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FAQ

Comments

Michael
Michael
prefix 11 months ago
Do premium family members have to reside at the same household location?
osman
osman
prefix 10 months ago
they don't have to. i connected my desktop which is in another city
Cybernews Team
Cybernews Team
prefix 11 months ago
Hey, Michael! As we can see right now, most likely not – you connect a family member purely via email.
SJM
SJM
prefix 11 months ago
General Question about these password managers. Are they only as secure as your PC or phone is? In other words, if you have Dashlane enabled when you log in to your PC or onto your phone, does someone who finds your phone or accesses your PC have instant access to ALL of your accounts that have passwords stored in Dashlane?

Is it best to log out of Dashlane each time you log into or out of each device?
Cybernews Team
Cybernews Team
prefix 11 months ago
Hello!

The human factor is always the least reliable part of the security chain. If someone guesses your main password and goes through identification, yes – your passwords are basically like sitting ducks. If someone has direct access to your computer and knows your master password, that's a problem.

In order to avoid this, password managers include several security measures. I.e. after a certain time, the app would ask you to type in your master password or a PIN code. There's also biometric authentication: using fingerprint or face scan data to verify your identity before showing you the password. And if someone outside gains access to your master password and tries to connect to your account on a different device, 2FA on your other device would block them from doing so.

Password managers are very much aware of the issues you've described and there are several ways how you can mitigate the risk. Personally, we don't think that constant logging out is required, but we heavily support taking all other available security measures.
Laurel Bowen
Laurel Bowen
prefix 11 months ago
Dashlane only has email customer support, so if you run into a problem like I did you are out of luck. I shared an account with my husband, so when he died I changed the email in the system to mine, but three years later, when I was asked for a verification code out of the blue (I knew the user name and password), it would only send the code to the now defunct email address, so I was unable to access the account. Customer service said tough luck but refused to cancel my account. Never set up automatic charges on your credit card with them and always have a backup plan.
Eric Percival
Eric Percival
prefix 1 year ago
I'm afraid this review is now out of date - I am another long term customer of Dashlane now looking for alternatives.

As of yesterday the Windows App is no more - and the full functionality has yet to be made available in the web app - which is an inferior offering.
As has been pointed out, if for some reason you don't have internet access, you're hosed - you can't get at your secure notes or other information.

Having to keep a browser window open is far from ideal from a security point of view.

Currently one can not lock "secure" notes in the web app as one can on the app. You can open them but if you want to lock a note you need to use the phone app.

By far the biggest loss of functionality from my point of view is the shared emergency access - the workarounds suggested are full of risks - having to save a database somewhere (which one has to update manually as the master changes) - and then having to share a password for access using some sort of secure channel.

The whole point of Dashlane in my mind is not having to write down passwords somewhere where they may be found. Remembering a single master password for online access is a reasonable compromise, particularly since 2FA is used for an initial login from a device.
However, as soon as one shares a password that gives access to pretty much everything, that security is compromised.
CyberNews Team
CyberNews Team
prefix 1 year ago
Hello, Eric – we'll be looking into these recent Dashlane updates, and see what are their current options for Windows desktop users. Thank you for sharing your feedback!
Juanitab
Juanitab
prefix 1 year ago
Dashlane is not compatible with Android Galaxy S10 what a joke
JoeBlow
JoeBlow
prefix 1 year ago
Dashlane will be losing me as a customer. Starting on Jan 10th, 2022, they are forcing users still using the desktop app to use browser extensions. I've been working around their requests to switch for a year now and I believe other users have been avoiding their attempts also. It appears Dashlane has been frustrated because people aren't switching over.

Starting on Jan 10th, 2022 I will be no longer using the desktop version and only my phone. I'll download the CVS file and secure it on a password protected cloud storage until my account with Dashlane ends. Then I will cancel my account.

I understand why they want to switch to the browser extension but it is a decision based in profit and not security/convenience for the customer. The extensions require me to keep a window open vs the desktop app which runs in the background seamlessly until it is needed.

So what happens if your Internet goes down and you need to access your passwords? You can't. The cloud based version of Dashlane is a deal killer for me. I will not be using their product in the future. I will try out 1Password or something else to see which one will fit me. Dashlane has lost a six year customer. So long idiots.
Security Paranoid
Security Paranoid
prefix 1 year ago
As a member of a Family Plan,
– What features/functions does the “Manager” have access to that a member does not?
– Do they have access to passwords/account information?
– If a member shares a password with the Manager, and they log in to the account, do they have the same access to all privileges a member has, change password, withdraw funds (from financial accounts, etc).
– Can the password sharing be restricted to view only for the account of shared password?
– If it can be limited, what are the limited functions?
– If the manger or another member is designated as the emergency user, do they have full access to the accounts log ins and the account privileges?
Thank you!
Mindaugas Jancis
Mindaugas Jancis
prefix 1 year ago
Dear Security Paranoid,
Users can access all Family plan features. They can't add or remove users, though. Also, the admin can't see the user's passwords or their accounts – they act independently. But at the same time, admins and users can share stored items if they want. As for the other questions, it would be better to contact customer support directly – they have a live chat.
Noah
Noah
prefix 1 year ago
JUST SO YOU KNOW:

Dash Lane Password Automatic Changer Only Works with Certain Websites! It doesn’t even do Amazon or Apple.
Gary
Gary
prefix 1 year ago
I use “dashlane” to store my passwords. Some scumbag hacked into my computer and changed some files in the dash lane directory and possibly copied some files.
Dashlane no longer works! Could the scumbags now have all of my passwords???
Mindaugas Jancis
Mindaugas Jancis
prefix 1 year ago
Dear Gary, I’m sorry to hear that. The only way to access your account is the master password, so the scumbag must have learned about it somehow, maybe with the key logger. In any case, you should contact Dashlane customer support and change the passwords of your key accounts. Good luck with this!
Matt
Matt
prefix 1 year ago
How the heck do you stop the add-on from popping up every time the browser gets opened? I use Windows 10 on a desktop and every time the browser opens the dashlane window does to. The browser is Firefox.
Mindaugas Jancis
Mindaugas Jancis
prefix 1 year ago
Hi, Matt. I understand how infuriated you are. Luckily, Dashlane is moving from desktop to web app, meaning you can uninstall the PC or macOS version. Optionally, you can use the browser extension, but the web app has more features.
Michael Millions
Michael Millions
prefix 1 year ago
My account is locked up and I have changed my email
I asked for assistance and was asked for my passport and other identification I don’t feel comfortable releasing
I was told this is the only way I can open my app
This happened before and I was assisted in getting into my app with out the identification
Is this true the only way to open my app is to release my identification
Mindaugas Jancis
Mindaugas Jancis
prefix 1 year ago
Hi, Michael. Sorry to hear you’re having problems with accessing the account. I’m surprised both by Dashlane’s request and the fact that their customer support helped you recover your master password. The only way to do that is with biometrics if you’ve enabled this feature on your smartphone before. You won’t be able to that from the web app or any other device.
Ray vd Mark
Ray vd Mark
prefix 2 years ago
I agree rust a web only version will force me to stop using dashlane at all fit the reading mentioned before by Steve B and John McClelland.
John McClelland
John McClelland
prefix 2 years ago
The web form sucks. It never remembers where you were in the list and you have to scroll down from the beginning every time. You don’t have the option to view your list in a matrix format. And like others have pointed out, every time you close your browser, you have to authenticate again.
Steve B.
Steve B.
prefix 2 years ago
The new browser extension only version requires that you login with master password every time you close and then open your browser. The old desktop app used to log you into your browser extension automatically. They might say well just leave your browser open – not secure. Or you have greater security with having to enter your master password every time you open your browser – makes little sense and ultimately is just an excuse for the change which in my opinion is flawed. I have been using Dashlane for years and although I understand this is just the first iteration of an evolving new product (the browser extension does not support many of the Premium services and still requires the desktop app) it was not well thought out – again in my opinion. I suspect that supporting an extension version of Dashlane is less costly and that is the real main reasoning behind the move. It is what we have come to expect in almost every aspect of consumerism in today’s marketplace unfortunately.
-Sb
Mindaugas Jancis
Mindaugas Jancis
prefix 2 years ago
Hey, Steve! Thanks for the comment. I agree with you on this one – no app is not the best solution for a password manager. However, I’d say that it’s OK to leave the browser open, unless you’re in a public place.
John Bellamy
John Bellamy
prefix 2 years ago
No, this is not safe. They erased all of my data when they updated to the new version. I had the older version of Dashlane(2016) the last one before this new one. It’s supposed to be free and when you guys have the update on iPhone same email and password except now I don’t have one password at all. Which was some really important information. I only had about 10-15 passwords which are now lost and for what? If I wanted to upgrade do you think I would pay to have this happen?
Mindaugas Jancis
Mindaugas Jancis
prefix 2 years ago
Dear, John. I’m sorry to hear about your loss. Have you tried contacting Dashlane customer support? The problem is that this password manager isn’t cloud-based, so all data is stored on your device. If you could download the old version again, chances are that your passwords will still be there!
Adrian
Adrian
prefix 2 years ago
Hi. Thank you for your report. I have concernes about the new “browser extension” only approach. The Dashlane program is not used anymore and they only want you to use the browser extensionsHowever, is this a safe way? Can I trust Chrome for example that the master password entered in the extension is not logged and synced to Google somehow?
Another concern I have: When I use the mobile app, I need to copy the password from the app and past it to the page I use. This means that the password will remain in the clipboard, which is unsafe because everybody can access the clipboard.

Could you please share your thoughts about that? Thank you so much.
Mindaugas Jancis
Mindaugas Jancis
prefix 2 years ago
Hello, Adrian. These are very good questions you’re asking. Browser extensions can be considered less secure than the actual password manager app. However, using 2FA helps to alleviate the risk. Copy-paste can be a problem if there’s malware on your phone that can read your clipboard’s contents. In this case, it’s better to use autofill.
Joe
Joe
prefix 1 year ago
MJ: While 2FA is an obvious choice for enhanced security (key logging is a particular concern) it’s not applicable for those of us on the Premium plan. 2FA only produces a single code to a single phone…practically impossible for me and my wife to both use/rely on Dashlane if she has to first track me down for a code. 2FA is essentially not available to us. VERY FRUSTRATING!
Mindaugas Jancis
Mindaugas Jancis
prefix 1 year ago
Hey Joe. This is frustrating indeed. I guess the only option is to upgrade to the Premium Family plan for 10$/month extra. This way, you and your wife can have separate accounts, which is a good thing in general. I’ve come to this conclusion after having mutual Facebook and bank accounts.
Hunteroaks
Hunteroaks
prefix 2 years ago
Recently I noticed that dashlane does not work wih vpn. Perhaps there is a way to fix that? Because I think it’s rather silly that my cybersecurity tools are incompatible. I’ve been working around this issue, but it’s getting tiresome and it might push me to switch to another password manager.
Mindaugas Jancis
Mindaugas Jancis
prefix 2 years ago
Hi, I’m sorry you’re having this issue. The problem might be the VPN, not Dashlane. I recommend checking if the password manager works with another VPN. If it doesn’t, I suggest contacting Dashlane customer support. Good luck!
Shannon Miller
Shannon Miller
prefix 2 years ago
I’d like to know how I should go about transfering stored passwords in dashlane to another compter. Perhaps you have some tips? I thought that the easiest way would be to upload everything to a flash drive, but I can’t seem to find a way to export a file somehow. I’m guessing there’s a more technical workaround for this and I’d really appreciate your assistance.
Mindaugas Jancis
Mindaugas Jancis
prefix 2 years ago
Good day to you, Shannon! Exporting your vault is really easy. First, go to File > Export data > Dashlane secure archive. Then, install Dashlane on your new computer and choose File > Import Data > Dashlane secure archive. That’s it!
ContentKnot
ContentKnot
prefix 2 years ago
Guys, how do you get to more options in dashlane? I can’t seem to find it and it’s very frustrating, I need to check the setting if everything is alright. Could you point me out to some tutorial perhaps?
Mindaugas Jancis
Mindaugas Jancis
prefix 2 years ago
Dear ContentKnot,
I’m not fully sure what could be the problem. Maybe you are using a free version that has fewer options? If you’re talking about editing an entry, “More options” drop-down should be at the bottom. Let me know if you find it! Good luck 🙂
Adam Clarke
Adam Clarke
prefix 2 years ago
Greetings. Unfortunately I’ve been having some dashlane cloud storage issues. I’ve been mainly using the app on my desktop and it has worked swimmingly, however when I installed it on my android phone I noticed that there are some inconsistencies. Sometimes if I make changes on my desktop it won’t transfer to my phone or vice versa. Do you know what could be causing this?
Mindaugas Jancis
Mindaugas Jancis
prefix 2 years ago
Hi Clarke. I’m sorry to hear you’ve been having problems with Dashlane. First, you should check if the data is up-to-date on the web app. If it’s not there, chances are the syncing is blocked by a proxy or a firewall. You can also try adding passwords while using the web client, your desktop, and your Android. Maybe it syncs perfectly with the web client? I’m afraid I can’t help you much further, but I believe that Dashlane support will solve your issue!
Ripley Morrison
Ripley Morrison
prefix 2 years ago
I don’t know why but Dashlane keeps asking for browser sync and I’m not sure I understand what it means. Can’t I just use Dashlane as a seperate app without syncing it with every browser that I use? I like to have some seperation and I believe it improves security too. I get that it’s not very convenient but it’s my decision and I wish that I could live with it without being pestered for it.
Mindaugas Jancis
Mindaugas Jancis
prefix 2 years ago
Hello, Ripley! Dashlane is not a cloud-based password manager, and syncing with popular browsers is purely optional. If you remove the Dashlane browser extension, it shouldn’t bother you anymore.
Sarah
Sarah
prefix 2 years ago
Well, it’s been fun using dashlane all this time, but i’ve decided to switch to 1password. It wasn’t an easy decision to make, but I have to do this. I do have an extensive collection of password saved so right now i’m looking for a good method to export dashlane to 1password. Does anyone know of a good and secure method to do that?
Mindaugas Jancis
Mindaugas Jancis
prefix 2 years ago
Hi, Sarah. You can export your data in .csv format and import it to 1Password after selecting Dashlane as your source.
MidnightTools
MidnightTools
prefix 2 years ago
does anyone else have the problem of not knowing how to use dashlane on public computer? Sometimes i urgently need to log in on some accounts and a public computer is nearby so of course i go and use that but the problem is i’m not sure if it’s really secure or filled with keyloggers and malware. is there some way to verify that those are not installed?
Mindaugas Jancis
Mindaugas Jancis
prefix 2 years ago
Dear MidnightTools,
Checking a public computer to see if it’s malware-free can take time. And as you’ve said, that’s not something you want to do in the heat of the moment. Using a master password won’t be enough, but you can solve this with two-factor authentication. I’d also recommend changing your master password afterward.
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