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Dashlane review 2024

In 2024, Dashlane stands out as one of the top password managers. With it, your passwords are protected using top-notch AES encryption, biometric authentication, and offers loads of useful extras. Not only your passwords are taken care of, but your whole online traffic is encrypted with a built-in VPN.

Yet, Dashlane is one of the more expensive password managers on the market. Compared with NordPass, which costs $1.43/month, Dashlane’s price of $3.75/month is twice as high. In addition, Dashlane’s decision to remove desktop apps wasn’t favorable considering other competitors still offer a variety of OS support with dedicated apps.

Best alternative to Dashlane
NordPass ensures your most sensitive data protection with excellent security features, industry-leading encryption, multi-factor authentication options, and automatic back-ups, and it comes for a very budget-friendly price.
cybernews® score
4.9 /5

In this Dashlane review, we’ll look into the security features, tools available to protect your credentials, ease of use, and price-to-value ratio, to decide whether Dashlane is one of the best password managers as it claims to be. So, continue reading and find out this password manager’s strengths, weaknesses, and whether it’s worth paying for it.

⭐ Rating:
🥇 Overall rank:#1 out of #18#5 out of #18
🔥 Coupons:NordPass coupon 52% OFFDashlane coupon 25% OFF
💵 Price:From $1.43/monthFrom $3.75/month
✂️ Free version:Yes, plus a 30-day money-back guaranteeYes, plus a 30-day money-back guarantee
🔒 Encryption:XChaCha20AES-256
🖥️ Platforms:Windows, macOS, Linux, Android, iOSWindows, macOS, Android, iOS, Linux
🌐 Browser extensions:Chrome, Edge, Firefox, Opera, and SafariChrome, Safari, Firefox, Edge
Best alternatives to Dashlane:

Pros and cons

Visit Dashlane to read more about the features

Ieva Jociūtė author sarunas karbauskas Eglė Author's picture
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Dashlane review: key takeaways

Dashlane is a popular password manager with reliable security tools and features to ensure your credential protection. This web-based password manager offers dedicated apps for mobile devices only and then has web apps and extensions that are compatible with various browsers.

  • Security. Dashlane is a safe password manager, that uses a zero-trust architecture, so only you can access your data with a master password. Your info is stored and encrypted on Dashlane's servers. With 256-bit AES encryption and 2FA, outsiders can't decrypt your vault.
  • Performance. Dashlane's Premium plan includes Hotspot Shield VPN, adding value to the password manager. Despite Hotspot Shield not being top-tier, it's a useful addition. Speeds are impressive, with Australia and the US retaining 95% and 92% download speeds, respectively.
  • Features. Dashlane offers a wide range of password manager features, from basics like password generation and form filling to more advanced options like login capture, secure notes, Dark Web Monitoring, and Single Sign-On.
  • Pricing. Dashlane has simple pricing options: Free, Premium, and Family plans for personal use, starting at $3.75/month. For teams and advanced needs, there's a Business plan. If you prefer, you can also pay monthly instead of yearly.

Is Dashlane safe?

Yes, Dashlane is safe as it follows a zero-trust architecture, uses robust 256-bit AES encryption and 2FA. Additionally, your data is only accessible with a master password, and it's encrypted before being stored on Dashlane's servers.

Dashlane's top feature is its security. It offers extras like a top-notch VPN and even real-time dark web monitoring, along with essentials like saving and filling passwords automatically.

With the security features in place, there are still certain limitations Dashlane has. Regarding the 2FA, Dashlane doesn’t allow sending temporary 2FA codes via SMS due to security concerns. Alternatively, you can use different authenticator apps such as Google Authenticator and Authy, while premium subscribers can use 2FA with USB authentication from YubiKey. There’s even an option to use your Apple Watch.

Overall, Dashlane covers the basics of securing your passwords. There’s strong encryption, zero-knowledge infrastructure, 2FAs, and a few other tools. However, we did miss out on some extras, that other top providers like NordPass have, like independent audits that would ensure your data protection.

Top-class encryption

AES-256 encryption, used by Dashlane, is the strongest encryption available. It works like sending a secret letter that only the intended recipient can read with a special key. AES-256 scrambles data into unrecognizable blocks using complex algorithms, making it nearly impossible to crack without the correct key. Even with advanced technology, it would take billions of years to break, ensuring your data and passwords remain safe with Dashlane.

Zero-knowledge architecture

Zero-knowledge architecture keeps our data safe by encrypting and decrypting it only on our devices, not on any server. This means our data stays protected, even if there's a breach elsewhere. It's like having a personal lock on our information, ensuring privacy and security online. The Zero-knowledge security model ensures that neither Dashlane nor anyone else can access your data. Your logins and personal information are encrypted, making them indecipherable without your Master Password.

You might know about 2FA, which stands for two-factor authentication, from using it with Google, Microsoft, or Amazon. It adds an extra layer of security to your online accounts beyond just a username and password. With 2FA, when you log in, you'll also need to verify your identity with a unique token or push notification. This makes it tougher for hackers to access your account.

No data breaches

In addition to all security features, such as 2FA, a VPN, emergency access, and the most secure encryption on the market, AES-256, Dashlane has never had a security breach. Meaning, it has a spotless history in terms of security.

Dashlane security features

Dashlane has all essential security features, including a password generator, form filling and password sharing, as well as a password health checker and capturing logins. In the table below, you’ll see the main tools available with your Dashlane subscription.

Password generatorGenerates up to 40-character passwords using all character sets (including numbers and symbols).
Capturing loginsDashlane will capture your login details and credentials whenever you sign into an account. This applies to both one-page and multi-page websites.
Advanced form fillingDashlane can fill in personal details in web forms. This includes basic information, such as your name, email address, or phone number, of which you’re able to store as many as you like.
Secure NotesAllows you to safely store sensitive information, like IDs, banking information, notes, or any other data that could cause issues if leaked.
Dark Web monitoringChecks if your personal info has been compromised. The check is done by entering your email, which can then be linked to your credit card or physical address.
Password sharingAfter selecting “Share item” within your Dashlane account and entering the recipient’s email address, they will receive an email and a notification in Dashlane’s Sharing Centre with an invitation to access that account.

Password generator

Dashlane's password generator is user-friendly and effective, allowing you to create strong passwords with numbers, letters, symbols, and more. You can access it through the browser extension and mobile apps, and it pops up automatically when creating a new account. However, it's not directly available in the web app unless you're using the Safari app, which seems a bit odd.

By default, Dashlane generates 16-character passwords with a mix of characters, but you can easily customize this. While Dashlane's default length is similar to other password managers like LastPass, it falls short in maximum length, capping at 40 characters compared to competitors' 99-character limits. Additionally, Dashlane only generates random strings, whereas competitors like 1Password offer passphrase options.

We tested a password generator on our mobile apps, and it was straightforward and easy to use. You can pick elements for your password, such as numbers, letters, symbols, and similar characters. However, it couldn’t generate pronounceable word-based passwords for easier remembering, something that NordPass can offer.

One standout feature is Dashlane's Generator History, which allows you to retrieve generated passwords if you forget to save them. This feature sets Dashlane apart, as not many competitors offer password history. Overall, Dashlane's password generator excels in creating highly secure passwords, making it a valuable tool for users.

Capturing logins and advanced form-filling

Just like other password managers, Dashlane automatically saves your passwords as you log in to websites. Simply log in as usual, and when Dashlane's pop-up prompt appears, accept it to save the login details in your vault. Easy as that!

After that, you can set Dashlane to autofill regarding your needs (names, emails, phone numbers).


While testing Dashlane, we discovered that for multi-page websites, you might need to manually enter the second (or third) login by clicking on the Dashlane logo and selecting the right login details. This isn't a major inconvenience, but we'd like to have it fixed in the near future.

Dashlane Secure Notes

In Dashlane's web app, you can store more than just passwords. You can keep secure notes, personal info, payment details, and IDs. It's a one-stop shop for all your sensitive information.

secure notes dashlane

Dashlane Secure Notes allows you to save any sensitive information. It has pre-set options for the following:

  • Application password
  • Database
  • Finance
  • Legal document
  • Membership
  • Server info
  • Software license

Unfortunately, Dashlane offers only paid storage that's limited to 1 GB, while to compare, NordPass offers up to 3GB storage. For some users, this will clearly not be enough.

Additionally, Dashlane provides detailed entries, allowing users to include specifics like the colour of their credit/debit cards. However, we believe it would be beneficial for Dashlane to add custom fields for each entry, similar to what LastPass offers, allowing users to create fully customized entries.

Dark web monitoring

Dark web monitoring scans the dark web for your email address and personal info, alerting you if any data breaches occur. Dashlane's monitoring includes 24/7 surveillance, monitoring up to 5 email addresses, and instant alerts for data breaches.

Unlike competitors using Have I Been Pwned?'s database, Dashlane has its own database with over 12 billion records and adds nearly a million new ones daily. Plus, while others offer on-demand scanning, Dashlane continuously monitors your data.

Dashlane dark web

We tested Dashlane's monitoring and found it effective. It alerted us when our test email was leaked, showing details of the breaches. Dashlane prompted me to change passwords for compromised sites, marking breaches as resolved once passwords were changed.

Dashlane's dark web monitoring stands out for its real-time scanning, ease of use, coverage of multiple emails, and efficient resolution of compromised accounts.

Share your passwords

There are times when you might need to share access to personal accounts with friends, family, or colleagues. Rather than having to disclose your passwords, you can use Dashlane to share access to a particular account.

share passwords dashlane

Dashlane allows you to easily share your credentials by simply selecting “Share item” within your account and entering the recipient’s email address.

You can also specify the level of access you wish to grant them, limiting what they’re able to view, edit and share. If you decide to revoke access, you can do that whenever you want. We really enjoyed this level of customization, because it allows you to safely share credentials without fearing that they will be edited. This is especially useful for businesses that require different login accesses for their employees.

And now comes the big hit to the convenience of this feature. To access the account, your friend must sign up for a free Dashlane account if they haven’t done that already. This limits the possibilities of this tool since it's restricted only to Dashlane users.

Other extra features

Besides essential features that most of the password managers have, there are also some nice extras that Dashlane provides:

  • Passkeys. Dashlane offers passkey support, simplifying website logins. When registering on a passkey-compatible site, Dashlane generates private and public keys. The private key stays secure in the Dashlane app, while the public key is sent to the website's server. Both keys are used for authentication during login, enhancing security and efficiency.
  • Password Health Checker. Password Health scans your saved accounts for compromised, reused, and weak passwords, assigning an overall health score. Compared to competitors like NordPass, it works well and allows you to exclude certain passwords from the score.
  • Dashlane VPN. It's pretty unusual to find a VPN bundled with a password manager. Right now, Dashlane stands out because it offers a VPN as a unique feature, giving it an edge over other password managers. Dashlane didn't create this VPN themselves, they teamed up with Hotspot Shield, which gave Dashlane the rights to access their actual VPN app. To get started, you just need to activate the VPN account from Dashlane's settings.

Dashlane pricing and plans

Dashlane has 4 different plans: Free, Premium, Family & Friends, and Business. You can choose between a monthly or yearly subscription. Take a look at the table below to see what features each plan offers.

FeatureFreePremiumFamily & friends
Price (1-month)$0.00$3.75/month$5.62/month$8.00/month
Price (1-year)$0.00$59.99/year$89.99/year$480/year
Password storage25UnlimitedUnlimitedUnlimited
Password generator✅Yes✅Yes✅Yes✅Yes
Two-factor authentication✅Yes✅Yes✅Yes✅Yes
Form/payment autofill✅Yes✅Yes✅Yes✅Yes
Secure notes✅Yes✅Yes✅Yes✅Yes
Dark web monitoring❌No5 emails5 emails/account
Encrypted file storage❌No1 GB1 GB/accountUnlimited

While the prices are slightly higher than those of most competitors, the features included in the Premium and Family plan still make it one of the best value-for-money password managers available. In addition, all plans come with a 30-day money-back guarantee.

Here’s what you can get with each Dashlane plan:

  • Dashlane Free. At $0/month Dashlane Free allows you to store 25 passwords on one device, meaning you won’t be able to sync passwords across your smartphone, tablet, etc. In addition, you’ll also only get the most basic features.
  • Dashlane Premium. The Premium plan starts at $3.75/month and adds to the free Dashlane plan. You’ll have unlimited device support and password storage with one account. In addition, you’ll get dark web monitoring for 5 emails, a VPN, and 1GB of encrypted storage.
  • Dashlane Family & Friends. this plan has everything that Premium does but adds up to 6 accounts with one subscription, dark web monitoring for 5 emails per account, and 1GB of encrypted storage per account. All that for $5.62/month.
  • Dashlane Business. Dashlane Business plan costs $8.00/month and offers the most features without any restrictions. You’ll get unlimited devices, accounts, and encrypted storage. There will be no limits on the number of accounts scanned for leaks on the dark web.

Dashlane ease of use

Dashlane is fully web-based, meaning it only provides apps for smartphones. They've stopped offering desktop app versions, which might be a downside for some people but not for others. However, the available tools are still excellent and provide all the needed protection and tools.

VersionEase of use
MobileFeature-rich version, easy to use and navigate
BrowserSupports different browsers, easy to use, and feature-rich version

Dashlane app for mobile devices

The Dashlane mobile app is available for both Android and iOS devices. It gives you access to most of Dashlane's features, like Password Generator, Password Sharing, Password Health monitoring, Dark Web Monitoring, and a VPN. The Android app is a bit more feature-rich than the iOS version. However, you will still get most of the important features no matter which OS you use.

dashlane mobile interface

When you first open the app and log in, Dashlane prompts you to set up biometric login and account recovery, which is great in case you forget your master password. In our tests on Android phone, we found it easy to navigate and use all the features, and the auto-fill function worked flawlessly every time. We couldn't find any issues with Dashlane's mobile app, except for the inability to import passwords on the iOS version, which wasn't a big problem for us.

One more perk worth mentioning is that we really liked how Dashlane mobile app can act as an authenticator. This means you can use the app to access websites that use two-factor authentication without the need for an additional third-party app like Microsoft Authenticator.

Dashlane web app

The Dashlane web app is available with Chrome, Safari, Firefox, Opera, and Edge. It includes all main features for storing, organizing, and securing passwords under the dedicated Password section. As for features, depending on the plan you have, you can access Dark Web Monitoring, VPN, and Secure Notes features from the main dashboard. There’s even a possibility to monitor your password health – checking your weak, compromised, or reused passwords.

Another good thing about the web app is that you can use the Dashlane browser extension in standalone mode, which makes the service accessible on platforms like Chromebook and Linux, which don't have dedicated apps.


Dashlane is super easy to set up and use now that it's completely web-based. Just install the browser extension, and you're good to go. When you click "Get Dashlane" on Dashlane's website, it takes you to your internet browser's web store, where you can install the extension. After installation, a webpage guides you to create an account or log in if you already have one, and that's it — you're all set up!

Keep in mind that the extension is heavily tied to the web app. While we were able to use the extension to add and generate passwords, features like payments, secure notes, and IDs were only accessible through the web app.

The only slightly tricky part for us was importing passwords from other platforms or browsers. You can do this by downloading a .csv file from your browser or another password manager, like Keeper, Roboform, or 1Password. Dashlane's knowledge base has a page that explains all of this. Once we figured it out, the whole process only took a few minutes. However, other password managers like Keeper and LastPass offer much simpler importing options, with one-click imports directly from browsers or other password managers.

Dashlane customer support

Extensive collection of FAQsEnglish, French, German, and Spanish
Helpful resources24/7
Live chatMonday-Friday, 9am-6pm, US Eastern Standard Time, in English
Email support (paid plans only)7 days a week in English, and Monday-Friday in French and German
Official Reddit supporthttps://www.reddit.com/r/Dashlane/
Phone supportOnly for Dashlane Business users
X (Twitter) support account@DashlaneSupport

When we tested Dashlane, we tried out their customer support channels and were impressed by how quickly they responded. Dashlane offers support through live chat, email, a detailed knowledge base, and even a supportive Reddit community.

  • Knowledge base. If you intend to research your issue yourself, you can find many articles covering diverse problems. You can even find detailed step-by-step instructions for topics like app installation, extensions, or troubleshooting. These resources can be accessed through the website or via the Chrome extension.
  • Reddit support. It's uncommon for password managers to have a Reddit support page. However, it’s extremely helpful. This online community forum allows developers to engage in discussions and help users with their questions, making it a great place to get an official response from the Dashlane community.
  • Live chat and email support. You can also contact Dashlane directly via the live chat or email support channels. This way, you’ll instantly get in touch with a professional agent to help you solve any problem. We’ve tested the live chat option when reaching out Dashlane about a few app installation questions. It took between 5 to 10 minutes to get in contact with an agent who very quickly and efficiently answered all of our questions and provided solutions.

If you encounter an issue outside of the live chat support hours, there’s an automated bot will do its best to provide you with relevant resources, and should that fail, email support is available seven days a week.

Dashlane video review

If you’re short on time, our Dashlane video review can help. Here, you will learn all key aspects of this password manager, including Dashlane security, ease of use, pricing, and more.

Dashlane alternatives

Dashlane is one of the best password managers available. But how does it stack up to some of its competitors?

  • NordPass. NordPass is a user-friendly security tool ideal for beginners. Both NordPass and Dashlane offer unlimited password storage for free users. However, Dashlane's Premium plan supports unlimited devices, whereas NordPass allows only six simultaneous connections. Apart from that, both services offer similar features like secure notes, a data breach scanner, a password generator, and two-factor authentication.
  • 1Password. 1Password is a safe password manager, packed with security features. It offers apps for all major platforms, ensuring protection across devices and browsers, unlike Dashlane, which lacks desktop apps. For travelers, 1Password's Travel Mode allows hiding logins in heavily-censored countries. Although 1Password doesn't have a free version, it offers a 14-day free trial and yearly plans nearly half the price of Dashlane's.
  • RoboForm. Roboform is a highly reliable password manager with extensive experience, ensuring strong login protection and seamless autofill capabilities for complex passwords. Its impressive free version offers unlimited password storage and syncing across devices, along with autofill for forms and a comprehensive password security audit. Moreover, RoboForm Premium enhances security with additional features like 2FA protection, cloud backup, and priority 24/7 customer support, all at a significantly lower price than Dashlane, at just $0.99 per month.

Bottom line: is Dashlane worth it?

All things considered, Dashlane is an excellent user-friendly password manager and is totally worth your money. Its robust security features, including strong encryption and two-factor authentication, ensure the safety of your sensitive information. And the user-friendly interface makes organizing passwords and managing accounts a breeze, even for beginners.

While Dashlanes Premium plan is slightly more expensive than the majority of its competitors, the cost is far outweighed by the sheer number of features included in your subscription.

In any case, you can start with the app’s free version and pay your way up as soon as you feel the need for all the cool extra features offered by the paid subscription.

How we tested Dashlane

Our cybersecurity team thoroughly analyzed Dashlane to assess its features and security. We tested its password management on different platforms and devices, evaluating its performance in real-world situations. This included looking at encryption protocols, security measures such as two-factor authentication, and how well it stood against potential threats. Since Dashlane includes a VPN in its subscription, we also looked into whether it's effective and adds value for users.

More password manager reviews:



prefix 2 years ago
Do premium family members have to reside at the same household location?
prefix 2 years ago
they don't have to. i connected my desktop which is in another city
Cybernews Team
prefix 2 years ago
Hey, Michael! As we can see right now, most likely not – you connect a family member purely via email.
prefix 2 years ago
General Question about these password managers. Are they only as secure as your PC or phone is? In other words, if you have Dashlane enabled when you log in to your PC or onto your phone, does someone who finds your phone or accesses your PC have instant access to ALL of your accounts that have passwords stored in Dashlane?

Is it best to log out of Dashlane each time you log into or out of each device?
Cybernews Team
prefix 2 years ago

The human factor is always the least reliable part of the security chain. If someone guesses your main password and goes through identification, yes – your passwords are basically like sitting ducks. If someone has direct access to your computer and knows your master password, that's a problem.

In order to avoid this, password managers include several security measures. I.e. after a certain time, the app would ask you to type in your master password or a PIN code. There's also biometric authentication: using fingerprint or face scan data to verify your identity before showing you the password. And if someone outside gains access to your master password and tries to connect to your account on a different device, 2FA on your other device would block them from doing so.

Password managers are very much aware of the issues you've described and there are several ways how you can mitigate the risk. Personally, we don't think that constant logging out is required, but we heavily support taking all other available security measures.
Laurel Bowen
prefix 2 years ago
Dashlane only has email customer support, so if you run into a problem like I did you are out of luck. I shared an account with my husband, so when he died I changed the email in the system to mine, but three years later, when I was asked for a verification code out of the blue (I knew the user name and password), it would only send the code to the now defunct email address, so I was unable to access the account. Customer service said tough luck but refused to cancel my account. Never set up automatic charges on your credit card with them and always have a backup plan.
Eric Percival
prefix 2 years ago
I'm afraid this review is now out of date - I am another long term customer of Dashlane now looking for alternatives.

As of yesterday the Windows App is no more - and the full functionality has yet to be made available in the web app - which is an inferior offering.
As has been pointed out, if for some reason you don't have internet access, you're hosed - you can't get at your secure notes or other information.

Having to keep a browser window open is far from ideal from a security point of view.

Currently one can not lock "secure" notes in the web app as one can on the app. You can open them but if you want to lock a note you need to use the phone app.

By far the biggest loss of functionality from my point of view is the shared emergency access - the workarounds suggested are full of risks - having to save a database somewhere (which one has to update manually as the master changes) - and then having to share a password for access using some sort of secure channel.

The whole point of Dashlane in my mind is not having to write down passwords somewhere where they may be found. Remembering a single master password for online access is a reasonable compromise, particularly since 2FA is used for an initial login from a device.
However, as soon as one shares a password that gives access to pretty much everything, that security is compromised.
CyberNews Team
prefix 2 years ago
Hello, Eric – we'll be looking into these recent Dashlane updates, and see what are their current options for Windows desktop users. Thank you for sharing your feedback!
prefix 2 years ago
Dashlane is not compatible with Android Galaxy S10 what a joke
prefix 2 years ago
Dashlane will be losing me as a customer. Starting on Jan 10th, 2022, they are forcing users still using the desktop app to use browser extensions. I've been working around their requests to switch for a year now and I believe other users have been avoiding their attempts also. It appears Dashlane has been frustrated because people aren't switching over.

Starting on Jan 10th, 2022 I will be no longer using the desktop version and only my phone. I'll download the CVS file and secure it on a password protected cloud storage until my account with Dashlane ends. Then I will cancel my account.

I understand why they want to switch to the browser extension but it is a decision based in profit and not security/convenience for the customer. The extensions require me to keep a window open vs the desktop app which runs in the background seamlessly until it is needed.

So what happens if your Internet goes down and you need to access your passwords? You can't. The cloud based version of Dashlane is a deal killer for me. I will not be using their product in the future. I will try out 1Password or something else to see which one will fit me. Dashlane has lost a six year customer. So long idiots.
Security Paranoid
prefix 2 years ago
As a member of a Family Plan,
– What features/functions does the “Manager” have access to that a member does not?
– Do they have access to passwords/account information?
– If a member shares a password with the Manager, and they log in to the account, do they have the same access to all privileges a member has, change password, withdraw funds (from financial accounts, etc).
– Can the password sharing be restricted to view only for the account of shared password?
– If it can be limited, what are the limited functions?
– If the manger or another member is designated as the emergency user, do they have full access to the accounts log ins and the account privileges?
Thank you!
Mindaugas Jancis
prefix 2 years ago
Dear Security Paranoid,
Users can access all Family plan features. They can't add or remove users, though. Also, the admin can't see the user's passwords or their accounts – they act independently. But at the same time, admins and users can share stored items if they want. As for the other questions, it would be better to contact customer support directly – they have a live chat.
prefix 3 years ago

Dash Lane Password Automatic Changer Only Works with Certain Websites! It doesn’t even do Amazon or Apple.
prefix 3 years ago
I use “dashlane” to store my passwords. Some scumbag hacked into my computer and changed some files in the dash lane directory and possibly copied some files.
Dashlane no longer works! Could the scumbags now have all of my passwords???
Mindaugas Jancis
prefix 3 years ago
Dear Gary, I’m sorry to hear that. The only way to access your account is the master password, so the scumbag must have learned about it somehow, maybe with the key logger. In any case, you should contact Dashlane customer support and change the passwords of your key accounts. Good luck with this!
prefix 3 years ago
How the heck do you stop the add-on from popping up every time the browser gets opened? I use Windows 10 on a desktop and every time the browser opens the dashlane window does to. The browser is Firefox.
Mindaugas Jancis
prefix 3 years ago
Hi, Matt. I understand how infuriated you are. Luckily, Dashlane is moving from desktop to web app, meaning you can uninstall the PC or macOS version. Optionally, you can use the browser extension, but the web app has more features.
Michael Millions
prefix 3 years ago
My account is locked up and I have changed my email
I asked for assistance and was asked for my passport and other identification I don’t feel comfortable releasing
I was told this is the only way I can open my app
This happened before and I was assisted in getting into my app with out the identification
Is this true the only way to open my app is to release my identification
Mindaugas Jancis
prefix 3 years ago
Hi, Michael. Sorry to hear you’re having problems with accessing the account. I’m surprised both by Dashlane’s request and the fact that their customer support helped you recover your master password. The only way to do that is with biometrics if you’ve enabled this feature on your smartphone before. You won’t be able to that from the web app or any other device.
Ray vd Mark
prefix 3 years ago
I agree rust a web only version will force me to stop using dashlane at all fit the reading mentioned before by Steve B and John McClelland.
John McClelland
prefix 3 years ago
The web form sucks. It never remembers where you were in the list and you have to scroll down from the beginning every time. You don’t have the option to view your list in a matrix format. And like others have pointed out, every time you close your browser, you have to authenticate again.
Steve B.
prefix 3 years ago
The new browser extension only version requires that you login with master password every time you close and then open your browser. The old desktop app used to log you into your browser extension automatically. They might say well just leave your browser open – not secure. Or you have greater security with having to enter your master password every time you open your browser – makes little sense and ultimately is just an excuse for the change which in my opinion is flawed. I have been using Dashlane for years and although I understand this is just the first iteration of an evolving new product (the browser extension does not support many of the Premium services and still requires the desktop app) it was not well thought out – again in my opinion. I suspect that supporting an extension version of Dashlane is less costly and that is the real main reasoning behind the move. It is what we have come to expect in almost every aspect of consumerism in today’s marketplace unfortunately.
Mindaugas Jancis
prefix 3 years ago
Hey, Steve! Thanks for the comment. I agree with you on this one – no app is not the best solution for a password manager. However, I’d say that it’s OK to leave the browser open, unless you’re in a public place.
John Bellamy
prefix 3 years ago
No, this is not safe. They erased all of my data when they updated to the new version. I had the older version of Dashlane(2016) the last one before this new one. It’s supposed to be free and when you guys have the update on iPhone same email and password except now I don’t have one password at all. Which was some really important information. I only had about 10-15 passwords which are now lost and for what? If I wanted to upgrade do you think I would pay to have this happen?
Mindaugas Jancis
prefix 3 years ago
Dear, John. I’m sorry to hear about your loss. Have you tried contacting Dashlane customer support? The problem is that this password manager isn’t cloud-based, so all data is stored on your device. If you could download the old version again, chances are that your passwords will still be there!
prefix 3 years ago
Hi. Thank you for your report. I have concernes about the new “browser extension” only approach. The Dashlane program is not used anymore and they only want you to use the browser extensionsHowever, is this a safe way? Can I trust Chrome for example that the master password entered in the extension is not logged and synced to Google somehow?
Another concern I have: When I use the mobile app, I need to copy the password from the app and past it to the page I use. This means that the password will remain in the clipboard, which is unsafe because everybody can access the clipboard.

Could you please share your thoughts about that? Thank you so much.
Mindaugas Jancis
prefix 3 years ago
Hello, Adrian. These are very good questions you’re asking. Browser extensions can be considered less secure than the actual password manager app. However, using 2FA helps to alleviate the risk. Copy-paste can be a problem if there’s malware on your phone that can read your clipboard’s contents. In this case, it’s better to use autofill.
prefix 3 years ago
MJ: While 2FA is an obvious choice for enhanced security (key logging is a particular concern) it’s not applicable for those of us on the Premium plan. 2FA only produces a single code to a single phone…practically impossible for me and my wife to both use/rely on Dashlane if she has to first track me down for a code. 2FA is essentially not available to us. VERY FRUSTRATING!
Mindaugas Jancis
prefix 3 years ago
Hey Joe. This is frustrating indeed. I guess the only option is to upgrade to the Premium Family plan for 10$/month extra. This way, you and your wife can have separate accounts, which is a good thing in general. I’ve come to this conclusion after having mutual Facebook and bank accounts.
prefix 3 years ago
Recently I noticed that dashlane does not work wih vpn. Perhaps there is a way to fix that? Because I think it’s rather silly that my cybersecurity tools are incompatible. I’ve been working around this issue, but it’s getting tiresome and it might push me to switch to another password manager.
Mindaugas Jancis
prefix 3 years ago
Hi, I’m sorry you’re having this issue. The problem might be the VPN, not Dashlane. I recommend checking if the password manager works with another VPN. If it doesn’t, I suggest contacting Dashlane customer support. Good luck!
Shannon Miller
prefix 3 years ago
I’d like to know how I should go about transfering stored passwords in dashlane to another compter. Perhaps you have some tips? I thought that the easiest way would be to upload everything to a flash drive, but I can’t seem to find a way to export a file somehow. I’m guessing there’s a more technical workaround for this and I’d really appreciate your assistance.
Mindaugas Jancis
prefix 3 years ago
Good day to you, Shannon! Exporting your vault is really easy. First, go to File > Export data > Dashlane secure archive. Then, install Dashlane on your new computer and choose File > Import Data > Dashlane secure archive. That’s it!
prefix 3 years ago
Guys, how do you get to more options in dashlane? I can’t seem to find it and it’s very frustrating, I need to check the setting if everything is alright. Could you point me out to some tutorial perhaps?
Mindaugas Jancis
prefix 3 years ago
Dear ContentKnot,
I’m not fully sure what could be the problem. Maybe you are using a free version that has fewer options? If you’re talking about editing an entry, “More options” drop-down should be at the bottom. Let me know if you find it! Good luck 🙂
Adam Clarke
prefix 3 years ago
Greetings. Unfortunately I’ve been having some dashlane cloud storage issues. I’ve been mainly using the app on my desktop and it has worked swimmingly, however when I installed it on my android phone I noticed that there are some inconsistencies. Sometimes if I make changes on my desktop it won’t transfer to my phone or vice versa. Do you know what could be causing this?
Mindaugas Jancis
prefix 3 years ago
Hi Clarke. I’m sorry to hear you’ve been having problems with Dashlane. First, you should check if the data is up-to-date on the web app. If it’s not there, chances are the syncing is blocked by a proxy or a firewall. You can also try adding passwords while using the web client, your desktop, and your Android. Maybe it syncs perfectly with the web client? I’m afraid I can’t help you much further, but I believe that Dashlane support will solve your issue!
Ripley Morrison
prefix 3 years ago
I don’t know why but Dashlane keeps asking for browser sync and I’m not sure I understand what it means. Can’t I just use Dashlane as a seperate app without syncing it with every browser that I use? I like to have some seperation and I believe it improves security too. I get that it’s not very convenient but it’s my decision and I wish that I could live with it without being pestered for it.
Mindaugas Jancis
prefix 3 years ago
Hello, Ripley! Dashlane is not a cloud-based password manager, and syncing with popular browsers is purely optional. If you remove the Dashlane browser extension, it shouldn’t bother you anymore.
prefix 3 years ago
Well, it’s been fun using dashlane all this time, but i’ve decided to switch to 1password. It wasn’t an easy decision to make, but I have to do this. I do have an extensive collection of password saved so right now i’m looking for a good method to export dashlane to 1password. Does anyone know of a good and secure method to do that?
Mindaugas Jancis
prefix 3 years ago
Hi, Sarah. You can export your data in .csv format and import it to 1Password after selecting Dashlane as your source.
prefix 3 years ago
does anyone else have the problem of not knowing how to use dashlane on public computer? Sometimes i urgently need to log in on some accounts and a public computer is nearby so of course i go and use that but the problem is i’m not sure if it’s really secure or filled with keyloggers and malware. is there some way to verify that those are not installed?
Mindaugas Jancis
prefix 3 years ago
Dear MidnightTools,
Checking a public computer to see if it’s malware-free can take time. And as you’ve said, that’s not something you want to do in the heat of the moment. Using a master password won’t be enough, but you can solve this with two-factor authentication. I’d also recommend changing your master password afterward.
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