Best AI chatbots for businesses 2025
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AI chatbots are becoming essential for businesses, helping to streamline customer interactions, automate tasks, and boost productivity. I’ve conducted a thorough analysis with the Cybernews research team to identify the best AI chatbots available. These tools help businesses communicate more effectively and improve day-to-day operations.
In this article, we’ll cover five of the top AI chatbots: ChatGPT for its smart conversations, Jasper for creating content, Zoho SalesIQ for engaging customers, Nice AI for automating tasks, and HubSpot Chatbot for managing marketing and sales. Let’s look into how these tools can help your business grow.
Best AI chatbots for businesses – shortlist
- ChatGPT – best for smart, human-like conversations
- Jasper – best for personalized marketing copy
- Zoho SalesIQ – best for customer engagement and lead generation
- Nice AI – best for advanced task automation
- Hubspot Chatbot – best for marketing and sales integration
What is an AI chatbot?
An AI chatbot is an artificial intelligence (AI) software application that conducts conversations via auditory or text-based methods. These bots use machine learning (ML) and natural language processing (NLP) to understand, process, and respond to user input conversationally. This allows companies to provide cost-effective, 24/7 support and communication through various channels.
AI chatbots fulfill the role of virtual assistants in the corporate world, accomplishing several jobs as they enhance customer experience and streamline operations. A sample of what this could be for customer service would be something like: “What are your business hours?” or “Where is my order?” This reduces customer wait times and allows human agents to focus on more complex inquiries.
AI chatbots are valuable for sales lead generation, chatting with website visitors, asking qualifying questions, and gathering contact information. For instance, a chatbot might say, “What service are you interested in?” and then direct the customer to relevant solutions or refer to a human sales representative.
Internally, chatbots assist teams by providing real-time access to information, troubleshooting IT issues, or helping solve HR problems, such as “What’s the company’s leave policy?”
Because AI chatbots can handle multiple conversations simultaneously, they're quickly becoming indispensable for businesses trying to improve their efficiency and customer satisfaction. The bots can help resolve customer complaints, recommend products, and automate repetitive tasks. These interactions leave the companies free to scale their operations and save time and cost by having quality conversations with their users.
Modern AI chatbots have evolved far beyond their basic predecessors, learning to interact more naturally with users. Many organizations now use AI chatbots across industries to enhance customer engagement, boost sales, and improve operational productivity.
The best AI chatbots for business – our detailed list
AI chatbots have emerged as one of the salient business tools for providing innovative ways to improve customer engagement, optimize business processes, and increase productivity. From customer conversations to task automation, these chatbots are changing how businesses interact with customers.
Below is a selection of the top AI chatbots on the market, highlighting features, customization capabilities, and pricing to help you choose the perfect chatbot for your business.
1. ChatGPT – best for smart, human-like conversations
| Platform compatibility: | Web, mobile apps, and API integrations |
| Features: | Advanced natural language processing (NLP), multilingual support, and adaptive conversational abilities |
| Customization options: | Editable prompts, tone adjustment, and fine-tuning for business needs |
| Ease of setup and use: | Intuitive interface with quick setup |
| Pricing tiers: | Free basic version; Premium plan starting at $20/month for advanced features |
OpenAI's ChatGPT has quickly become the default choice for businesses implementing conversational AI. With its advanced natural language processing (NLP), ChatGPT can understand multiple levels of inquiry and deliver human-like responses, making it a powerhouse for customer engagement, internal team support, and even creative writing.
Another key trait is its adaptability and contextual continuity, which helps maintain consistent conversations and uninterrupted service. For instance, ChatGPT can answer dynamic customer questions with product recommendations, troubleshooting, and service booking while also personalizing its responses to fit a company’s brand voice, tone, and style.
Customization and integration. Businesses can finetune ChatGPT to tailor responses to their specific needs. The users do this by customizing conversation scripts, mapping tones according to brand values, and including the terminology or slang most pertinent to their field. This ensures unique interaction by personalizing the results to the specific business and its customers.
ChatGPT also supports using its application programming interface (API). This enables businesses to integrate the chatbot into their existing platforms, such as websites, applications, or customer support portals. It also integrates seamlessly with other business applications like Zendesk, Slack, and Shopify to improve customer support and operations.
User feedback. ChatGPT gets a huge amount of user praise for the depth of conversation and ease of integration. Users highlight its skills to provide practical and appealing answers, enhancing buyer satisfaction. Business users posting detailed accounts of their practice said, “ChatGPT transformed our support system – it’s like having a knowledgeable team member available 24/7.”
However, some users note that it can sometimes be inaccurate, particularly regarding very technical or niche queries, necessitating manual review or further training.
2. Jasper – best for personalized marketing copy
| Platform compatibility: | Web, mobile apps, and API integrations |
| Features: | AI-driven content creation, natural language processing, and template-based workflows |
| Customization options: | Pre-designed templates, adjustable tone and style, and multi-language support |
| Ease of setup and use: | User-friendly interface with step-by-step onboarding |
| Pricing tiers: | Plans start at $23.00/month for basic features; premium plans available for enterprises |
Jasper – which was previously called Jarvis – is a leading AI chatbot specializing in helping businesses create quality, unique copy and keep customers engaged. Praised by users for its creative writing abilities, Jasper also excels over regular chatbot capabilities with advanced marketing, branding, and customer engagement tools.
It is especially useful for businesses that depend on personalized forms of communication, like email campaigns, blog entries, or product descriptions. It combines conversational AI and creativity to help companies enhance their digital presence.
Customization and integration. What sets Jasper apart is its customization capabilities. Users can customize the bot's tone, style, and vocabulary to match their brand voice. A playful brand, for example, could give Jasper a casual and funny tone, whereas a corporate brand might choose to sound more formal.
The platform also has a library of ready-to-use templates for business creators, such as those for sales emails, FAQs, or social media posts. These templates can be adjusted further should a user want to cater to particular business goals.
Jasper integrates with popular tools like Shopify and WordPress, ensuring consistency across the digital ecosystem within an organization. It can automatically generate responses to customer questions on e-commerce or draft newsletters directly in your CRM.
User feedback. Users frequently commend Jasper for its creative capabilities and ease of use. Many note its ability to adapt to unique business needs, making it particularly effective for marketing and branding.
One user shared, “Jasper has transformed how we create content – it’s like having a creative director and customer service rep in one tool.” However, some users mention a learning curve when setting up advanced workflows and a need for manual review of highly technical content.
3. Zoho SalesIQ – best for customer engagement and lead generation
| Platform compatibility: | Web, mobile apps, and API integrations |
| Features: | Real-time visitor tracking, lead scoring, natural language processing, and proactive chat triggers |
| Customization options: | Personalized chat templates, custom lead qualification rules, and integration with Zoho’s CRM ecosystem |
| Ease of setup and use: | Guided setup process with in-depth documentation and tutorials |
| Pricing tiers: | Free plan available; paid plans start at $7.00/user per month, scaling with advanced features |
Zoho SalesIQ is an all-in-one live chat and customer engagement platform that enables businesses to convert website visitors into leads. It merges AI-powered chat features with advanced analytics to enable businesses to track and communicate with their audience instantly. This makes it effective for improving customer satisfaction, streamlining sales, and generating leads.
One of Zoho SalesIQ’s strongest features is its ability to score leads based on visitor activity, such as time on the site, pages visited, and actions taken. Customizable chat triggers let businesses prioritize high-value leads and proactively engage them. This customization and rapid response can then ensure optimal use of sales resources while maximizing conversions.
Customization and integration. Zoho SalesIQ is highly customizable, enabling businesses to modify chat templates, personalize the chat widget, and establish the criteria for qualifying the leads. It can also replicate the tone and responses consistent with the company’s branding, allowing for a more coherent customer experience.
With seamless integration in the Zoho ecosystem, it works with Zoho CRM, Zoho Desk, and Zoho Campaigns. In addition to Zoho, it integrates with third-party platforms, including Salesforce, Mailchimp, and Shopify, making it compatible with existing workflows. For businesses looking to automate marketing or sales processes, it offers advanced API and webhook support.
User feedback. Users praise Zoho SalesIQ for being user-friendly and easily integrating with other business tools. Its lead scoring systems and real-time visitor tracking (among other features) have received plenty of appreciation from users. One reviewer even said, “It’s like having a virtual sales assistant on our website 24/7.” However, some users point out that advanced features like API integrations may be unsuitable for the average user because they may require significant technical expertise.
4. Nice AI – best for advanced task automation
| Platform compatibility: | Web, mobile apps, and API integrations |
| Features: | Workflow automation, AI-powered task management, and advanced natural language understanding |
| Customization options: | Adaptable workflows, industry-specific templates, and tailored AI responses |
| Ease of setup and use: | Guided onboarding with intuitive configuration tools |
| Pricing tiers: | Custom pricing starts at $99.00 per month, based on your business requirements; a free trial is available for new users |
Nice AI helps businesses automate complex, repetitive tasks. Its focus on workflow automation and task management allows organizations to optimize their workflow operations. Nice AI provides advanced natural language processing (NLP) features that enable it to understand and execute complex commands in many industries, from logistics and customer service to IT support, making it an indispensable assistant.
Nice AI has also proven excellent at multitasking. For example, it processes customer queries, schedules follow-ups, and simultaneously provides real-time status updates on orders or service requests. This helps maintain quality service while keeping operations running smoothly.
Customization and integration. Designed to be flexible, Nice AI can help brands craft workflows and responses that best suit their operational needs. Users can choose industry-specific templates for retail, healthcare, financial services, and many other industries. You can train this chatbot to follow your brand's guidelines for tone and language.
In terms of integrations, Nice AI seamlessly integrates with popular business tools such as Microsoft Teams, Zendesk, and ServiceNow. For advanced users, its API support allows for deeper integrations into proprietary systems, enabling a tailored solution for unique business challenges.
User feedback. Users widely praise Nice AI for its versatility and capability of handling complex workflows. Users love the straightforward setup process and inexpensive scalability for operational tasks. “Nice AI has transformed how we handle repetitive tasks, giving our team more time to focus on strategic work,” said one of the users. Some reviewers have also criticized it for having a pricing structure that is less transparent than desired for smaller businesses because of its focus on custom solutions.
5. HubSpot Chatbot – best for marketing and sales integration
| Platform compatibility: | Web, mobile apps, and HubSpot CRM integration |
| Features: | Lead qualification, email capture, automated follow-ups, and sales funnel optimization |
| Customization options: | Personalized conversation flows, industry-specific templates, and dynamic response adaptation |
| Ease of setup and use: | Simplified drag-and-drop chatbot builder with detailed tutorials |
| Pricing tiers: | Free plan with basic features; paid plans start at $15.00/month, scaling with advanced functionalities |
HubSpot Chatbot is an all-in-one solution that makes marketing, sales, and customer support easier. Being fully integrated with HubSpot's platform, it uses CRM data to tailor conversations and improve customer experiences. From turning website visitors into qualified leads to automating follow-ups, HubSpot Chatbot helps clients identify and capitalize on every potential opportunity.
One key advantage is its integration with HubSpot's CRM, providing a centralized view of customer interactions from all channels. For instance, if a user submits a form or interacts with an email campaign, the bot can base its responses on this data, providing a more personalized and contextual experience.
Customization and integration. You can design conversation flows through HubSpot Chatbot, which means a high level of customization. Its drag-and-drop chatbot builder requires no coding skills, so non-technical users can use it. It enables businesses to configure personalized greeting messages, customized responses, and lead qualification workflows in a way that matches their tone and brand goals.
Beyond its core CRM integration, the chatbot works seamlessly with other HubSpot products, such as Marketing Hub and Sales Hub. This enables seamless data sharing, automated follow-up emails, deal tracking, and customer segmentation. Integration with platforms like Slack, Gmail, and Facebook Messenger extends the chatbot's functionality beyond its core features.
User feedback. HubSpot Chatbot receives praise for its ease of use and powerful integration with the HubSpot ecosystem. Many users appreciate how it simplifies lead management and keeps marketing and sales teams aligned. A reviewer commented, “HubSpot Chatbot helped us capture more leads while reducing manual effort. It’s like having an extra team member working around the clock.”
However, some users note that the free plan has limited capabilities and that advanced features can become costly for small businesses.
The best AI chatbots for business compared
With numerous AI chatbots available, finding the right option for your needs requires understanding their unique features and capabilities. Below is a comprehensive comparison table to simplify your decision-making, focusing on pricing, platform compatibility, customization, and our ratings.
| Feature | ChatGPT | Jasper | Zoho SalesIQ | Nice AI | HubSpot Chatbot |
| Platform compatibility | Web, mobile apps, API integrations | Web, mobile apps, API integrations | Web, mobile apps, API integrations | Web, mobile apps, API integrations | Web, mobile apps, HubSpot CRM integration |
| Key features | Advanced NLP, multilingual support, adaptive conversations | AI-driven content creation, NLP, template-based workflows | Real-time visitor tracking, lead scoring, proactive chat triggers | Workflow automation, task management, NLP | Lead qualification, email capture, automated follow-ups, sales funnel optimization |
| Customization options | Editable prompts, tone adjustment, fine-tuning for business needs | Pre-designed templates, adjustable tone or style, multi-language support | Personalized chat templates, custom lead qualification rules | Adaptable workflows, industry-specific templates, tailored responses | Personalized conversation flows, industry-specific templates |
| Pricing | Free basic version; Premium from $20/month | Plans start at $23.00/month for basic features, premium plans for enterprises | Free plan available, paid plans from $7.00/user/month | Custom pricing from $99.00/month, free trial available | Free plan available, paid plans from $15.00/month |
| Rating |
Our methodology for testing AI tools
The Cybernews team evaluates AI chatbots using a thorough methodology to provide readers with accurate and actionable insights. Our approach prioritizes key aspects such as:
Features: We look into the depth and versatility of chatbot capabilities, examining their language processing, integration with other tools, and customization options. This helps determine how well a chatbot can cater to varied business needs.
Pricing: We evaluate the balance between cost and value by comparing different pricing tiers. This ensures businesses of all sizes can find a chatbot that suits their budget without compromising essential features.
User feedback: While we don’t conduct direct testing, our reviews are grounded in extensive research. We analyze user reviews and ratings from trusted platforms to understand real-world experiences, uncovering strengths and potential drawbacks.
Customer support: A chatbot’s success often depends on its support. We assess the responsiveness and effectiveness of customer service by reviewing user-reported experiences, focusing on resolution speed and support quality.
Ease of use: Finally, we consider how intuitive the chatbot is for beginners and advanced users. A tool’s usability can significantly impact its adoption and efficiency in practical settings.
How to choose the best AI chatbot for your business
When choosing a chatbot for your business, you should consider several important factors to ensure it meets your objectives and operational requirements. Here are all of the criteria that should guide your decision.
Assess your business needs. First of all, identify the purpose of the chatbot. Does your business require a tool for handling customer service, sales, or both? For customer service, consider a chatbot that does a good job of natural language processing and gives natural replies to common questions. For sales, key features include lead generation, proactive chat triggers, and sales funnel optimization. Some chatbots are multi-purpose tools and fit best for businesses that want to handle a wide variety of work.
Integration with existing tools. When purchasing a chatbot, the extent to which it can work within your existing software environment is fundamental. Find out if it links to your CRM system, social media sites, email marketing tools, and online store. Integration ensures smooth data flows and enables the automation of such tasks as updating customer information and keeping track of sales. It also makes problem resolution more efficient by generating tickets for customer service queries. In particular, chatbots with APIs and built-in integration support are ideal for businesses with specific technical requirements.
Ease of use. The best chatbot solutions are user-friendly and require very little technical know-how. If your team isn't highly skilled in programming, this is crucial. Drag-and-drop builders, pre-designed templates, and abundant tutorials will reduce implementation time. Confirm that the platform offers ongoing updates and documentation that are simple to find and use, so ease of use will continue to be maintained over time.
Scalability. Your chatbot should align with your current operational scale while offering room for growth. For smaller businesses, lightweight solutions with basic functionalities might suffice. However, a scalable chatbot that can handle increased traffic, complex queries, and multi-channel engagement becomes essential as your business expands. Opt for a platform that supports upgrades and enhanced features to grow alongside your business.
Budget and value. Compare price points so you understand what comes in each of the free, basic, and premium packages. Some chatbots offer low-priced introductory solutions with all the essential components you need. Others target larger companies with bespoke software packages offering far more functions at a higher price. Look at each product's value, including functions, support, and scalability. Make sure your choice serves your financial goals and your company's operational ones.
AI chatbot vs. AI writer: what's the difference?
The fundamental distinction between AI chatbots and AI writers lies in their primary functions and the type of outputs they generate. While both use artificial intelligence to process and produce language, their applications and capabilities differ significantly.
AI chatbots use real-time conversational interfaces. Their primary role is interacting with users through text or voice, providing answers and recommendations, or performing simple tasks based on user queries. They excel in handling dialogue, making them essential for customer service, lead generation, and interactive user support. For instance, chatbots are widely used in e-commerce platforms to assist customers with order inquiries or product recommendations.
On the other hand, AI writers focus on creating static written content such as articles, reports, marketing copy, and even creative pieces like stories or poetry. They generate long-form or structured text that mimics human language and organization. Businesses rely on AI writers to produce blog posts, social media content, and email campaigns, saving time and resources in content creation.
AI chatbots and AI writers are not mutually exclusive and often complement each other in business settings. For example, an AI chatbot can engage a customer in real time, gathering information or answering questions. In contrast, an AI writer creates follow-up content such as personalized emails or detailed guides. They work together to improve user experience, with chatbots handling immediate interactions while AI writers create detailed content.
Advancements in AI, like ChatGPT, have blurred the lines between the two. Many chatbots now generate detailed responses resembling written content, and AI writers integrate with chat platforms for dynamic interactions. Despite this overlap, the distinction remains clear: chatbots focus on conversation and writers on content creation, with each tailored to specific business needs.
AI chatbot pricing: what to expect
AI chatbot costs can range significantly, depending on the provider you select, the features you require, and the purpose of the bot you wish to create. Most chatbots for businesses are subscription-based with multiple tiers, with pricing plans ranging from an entry-level tier to a full-on premium package.
As a base cost, entry-level plans can be as low as tens of dollars per month. Such packages often include basic chatbot features like simple customer support functions or integrations. Premium plans may cost hundreds of dollars per month with advanced features, including natural language processing, deep learning functionality, and integration with other business tools. Most platforms also offer free versions with limited features, allowing users to upgrade to paid plans when they need more advanced functionality.
The number and complexity of features primarily determine a chatbot's price. Simple bots with set scripts and basic functionality are less expensive. On the other hand, more advanced bots that offer features such as sentiment analysis, multilingual support, and automation of complex workflows are generally more expensive. ChatGPT, NICE AI Chatbot, and others offer competitive pricing while maintaining advanced features.
Usage per month can also make a big difference. Most providers make their pricing dependent on metrics like interactions per month or active users. Businesses that process a large volume of customer interactions may need higher-tier plans, while ones with lighter use could save money using lower-cost or pay-as-you-go options. This scalability allows businesses to scale their chatbot usage incrementally as business needs change without incurring unnecessary costs.
Other elements influencing the price are customization and support. Businesses that require specialized chatbot solutions – like a custom workflow for more specific business processes or company-bespoke responses – can typically expect to pay a fee for these specialist services. Likewise, premium plans often offer enhanced support features, such as dedicated account managers, quicker response times, and prioritized resolution of issues.
Other AI tools you might be interested in:
Final word on best AI chatbots for businesses
AI chatbots have emerged as vital business tools, revolutionizing how businesses engage with customers and creating operational efficiencies. The best among these are ChatGPT, Jasper, Zoho SalesIQ, Nice AI, and HubSpot Chatbot, each catering to various business requirements. The right chatbot can transform how you interact with customers, streamline workflows, and support business growth.
ChatGPT leads our list as the most natural-sounding conversational AI. ChatGPT’s sophisticated NLP, multilingual support, and extensive levels of customization make it the ideal solution for dynamic customer support, creative content generation, and internal communication. Available integrations with workflows and tools such as Zendesk, Slack, and Shopify also make it a flexible solution for businesses of all sizes.
Jasper provides marketing-driven businesses with tools to help create customized content, such as email campaigns and social media posts for marketing-driven companies. On the other hand, Zoho SalesIQ specializes in real-time visitor tracking and lead generation, with seamless integration within the Zoho suite. While Nice AI is a strong contender for task automation best suited for industries that need complex workflows, HubSpot Chatbot uses data & information in your CRM to create personalized conversations to boost sales funnel.
Whether you need advanced conversational AI, marketing automation, lead generation, or comprehensive CRM integration, these top chatbots offer solutions for nearly every business need. Choose the best match for your requirements to transform your customer engagement and operational efficiency.
FAQ
Are AI chatbots suitable for small businesses?
Yes, AI chatbots are highly suitable for small businesses. Many platforms offer affordable pricing plans, including free versions with basic features. They help small businesses improve customer support, automate repetitive tasks, and generate leads scalably and without the need for extensive resources.
Can I customize the responses of an AI chatbot?
Yes, most AI chatbots provide customization options, including ChatGPT, Jasper, and Zoho SalesIQ. You can tailor responses to align with your brand’s tone, terminology, and specific use cases. Some platforms also allow businesses to create personalized conversation flows and integrate brand-specific language.
What’s the typical setup time for an AI chatbot?
An AI chatbot’s setup time depends on the platform and the level of customization required. Many platforms, like HubSpot Chatbot and ChatGPT, feature intuitive interfaces and pre-built templates that enable businesses to set up basic functionality in a few hours. Setting up advanced features might take a few days to several weeks.
Do AI chatbots require technical expertise to manage?
Not necessarily. Many modern chatbot platforms are designed for ease of use, featuring drag-and-drop builders, pre-built templates, and step-by-step onboarding. While advanced features like API integrations or custom workflows may require some technical knowledge, businesses can often manage basic operations without coding skills.
How secure are AI chatbots with customer data?
Very secure. Most AI chatbots with an enterprise audience are built for security. Reputable platforms use encryption, follow data protection regulations like GDPR, and maintain secure API connections to protect customer data.
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