IdentityForce review 2025

In 2023, Americans suffered a staggering $43 billion in losses to various fraud schemes, with identity theft among the highest on the list. The cybersecurity threat landscape has shifted, with cybercriminals now using AI and deepfake technology to carry out more advanced attacks. Most alarming is the 266% surge in information-stealing malware designed to capture everything from email credentials to banking details. These tools can silently harvest your personal data for months before you realize you've been compromised. To combat these threats, you need a capable identity theft prevention system.

As a cybersecurity researcher at Cybernews, I've worked with our research team to thoroughly analyze IdentityForce, a longstanding identity protection service now owned by TransUnion. This review will examine how effectively IdentityForce guards against these evolving threats. I will evaluate its protective features, monitoring capabilities, and overall value to help you determine whether it is worth your money.

IdentityForce overview

IdentityForce provides strong identity protection via two distinct service tiers available in Individual or Family packages. Here's an overview:

Feature	Details
Rating	4.2 ★ ★ ★ ★ ☆
Monthly Pricing
UltraSecure	Individual: $19.90/month Family: $24.90/month
UltraSecure+Credit	Individual: $34.90/month Family: $39.90/month
Core Features
Identity Theft Insurance	$1 million
Credit Monitoring	One or three bureaus (plan dependent)
Family Coverage	Two adults + unlimited children
Security Tools	Military-grade encryption Two-factor authentication
Special Features	ChildWatch protection Credit score simulator
Customer Support	24/7 U.S.-based service

The service stands out for its thorough approach to identity monitoring, combining advanced credit tools with extensive digital protection features. I was particularly impressed by its fully managed identity restoration services and $1 million identity theft insurance, which is standard with all plans. The platform's credit management tools and ChildWatch children's identity protection notably outperform many competitors, though this comprehensive coverage commands a premium price point.

IdentityForce: pros and cons

After extensive testing and analysis of IdentityForce across both service tiers and a further examination of real user experiences, I've identified several significant strengths and limitations that potential subscribers should consider.

IdentityForce is best suited for users who want a rapid alert system and broad family protection features. Although the premium price tag might give some users pause, the service is able to justify its cost through a superior restoration success rate and advanced fraud detection capabilities. But if you value mobile access or need to contact customer service frequently, you may want to check out other options.

IdentityForce features

IdentityForce covers all identity theft protection bases through its monitoring and recovery services. In our testing, we found that it effectively combines state-of-the-art monitoring technology with human support to keep users’ personal information secure. Here’s a closer look at the main highlights:

Feature	Description
Credit monitoring	Monitors credit reports from major bureaus, providing alerts for any suspicious activity. Note: UltraSecure+Credit plans include three-bureau monitoring
Dark web monitoring	Scans the dark web for compromised personal information such as Social Security numbers, email addresses, and banking credentials
Identity theft insurance	Provides $1 million in coverage to cover identity theft recovery costs, including legal expenses and lost wages
Social media monitoring	Keeps an eye on social media accounts for red flags related to privacy and possible cyber-bullying dangers
Fraud alerts	If it finds fraudulent activity on your accounts, it sends real-time alerts within minutes
Court records monitoring	Tracks any unauthorized use of your identity in legal matters, including criminal records and court cases
Mobile attack protection	Scans mobile devices for security threats, including unsecured networks and malicious apps
Change of address tracking	Tracks USPS address change requests to stop criminals from diverting your mail illicitly

IdentityForce pairs its monitoring capabilities with comprehensive restoration services through several sophisticated systems.

The credit monitoring varies by tier, with UltraSecure+Credit providing three-bureau coverage and quarterly reports, plus daily TransUnion score updates.

The mobile protection suite includes a 2GB VPN, anti-keylogging tools, and device scanning capabilities. Meanwhile, social media monitoring extends beyond basic account surveillance to include cyberbullying detection and privacy risk alerts. For families, ChildWatch provides specialized monitoring for children's Social Security numbers and social media activity.

If identity theft occurs, dedicated restoration specialists are available 24/7, backed by $1-2 million in insurance coverage, depending on your plan tier. Through integration with TransUnion's data networks, the service maintains constant surveillance across multiple threat vectors, achieving a 94% restoration success rate.

And the BreachIQ system gives you a sense of how exposed you are to identity theft, while also helping you take steps to improve your risk posture.

IdentityForce plans and pricing

After thoroughly testing both service tiers, I can help you understand what you get with each IdentityForce plan. Let's break down the options:

Feature	UltraSecure	UltraSecure Family	UltraSecure+Credit	UltraSecure+Credit Family
Identity Theft Insurance	$1 million	$1 million	$2 million	$2 million
Dark Web Monitoring	✓	✓	✓	✓
Social Media Monitoring	✓	✓	✓	✓
Bank & Investment Monitoring	✓	✓	✓	✓
Address Change Alerts	✓	✓	✓	✓
Court Records Monitoring	✓	✓	✓	✓
Sex Offender Monitoring	✓	✓	✓	✓
Mobile Attack Protection	✓	✓	✓	✓
Dedicated Restoration Specialist	✓	✓	✓	✓
Daily TransUnion Credit Score	-	-	✓	✓
Three-Bureau Credit Reports	-	-	✓	✓
Three-Bureau Credit Monitoring	-	-	Quarterly	Quarterly
Monthly Price	$19.90	$24.90	$34.90/mo	$39.90/mo
Yearly Price	$199.90	$249.90	$349.90/yr	$399.90/yr

The choice between plans is straightforward. Both offer comprehensive identity protection, but UltraSecure+Credit adds credit monitoring features. Credit reports are provided quarterly from all three bureaus, while daily credit score updates are available from TransUnion using the VantageScore model.

Who can benefit from IdentityForce?

I've identified several groups that would benefit from IdentityForce's protection features. Here's how different users can maximize the service's benefits:

• Families with Children – Parents will find exceptional value in the family plans, which provide unlimited identity protection for children, with credit monitoring available for up to ten children. Both adults receive private dashboards with separate login credentials, ensuring financial privacy while maintaining comprehensive family protection.
• High-net-worth individuals – Those with substantial assets can benefit from suspicious trading alerts from investment account monitoring. UltraSecure offers $1 million in identity theft coverage, and UltraSecure+Credit offers $2 million of identity theft insurance. The service monitors court records and detects fraud, helping to guard financial and personal reputations.
• Remote workers – The mobile app's VPN and anti-keylogging tools make IdentityForce valuable for those who frequently work from public spaces. The service includes anti-phishing protection and real-time mobile attack monitoring to maintain security when using public networks.
• Small business owners – Businesspeople can benefit from dedicated tax fraud monitoring and employee benefit program options. The service's rapid alert system – averaging under four minutes for critical alerts – helps protect both personal and business identities.
• Carers for elderly relatives – For those managing elderly parents' security, IdentityForce offers power of attorney monitoring and specialized protection against medical identity theft and Medicare fraud, with 24/7 access to restoration specialists if issues arise.

IdentityForce user reviews

My analysis of user feedback across major review platforms reveals mixed experiences with IdentityForce. While the service maintains a 4.2 rating on Trustpilot with 59% positive reviews, mobile app ratings lag significantly. iOS users rate it 3.0 stars, while Android users give it just 2.5 stars.

Positive reviews often compliment the dashboard interface, alert system performance, and good coverage for families. There is a special emphasis on the in-app notifications for credit card applications and suspicious activity that users seem to appreciate greatly. There are some happy mentions of the service’s integration with employer benefits programs, too.

However, recent feedback highlights several concerns. Although 24/7 customer support is promoted, users have stated that both phone and email channels have long wait times and communication challenges. The opaque cancellation process and billing disputes are also common complaints, especially concerning annual renewals.

The company offers a 30-day free trial and pro-rated refunds for unused services, which some users appreciate. However, the disparity between web platform and mobile app experiences suggests inconsistent service delivery across different platforms.

Despite these shortcomings, many users continue to praise the basic monitoring functionality and all-inclusive protection components. Overall, the mixed reviews indicate that while IdentityForce does deliver on its fundamental protection promises, it could improve in some areas, particularly customer service and mobile experience.

How to prevent identity theft

Here are comprehensive strategies to protect you from identity theft that incorporate personal security practices and IdentityForce's protection capabilities:

• Physical document security – Store sensitive documents securely at home and minimize what you carry. Only take Social Security and Medicare cards when needed. Use secure mailboxes, collect mail promptly, and carefully review credit card receipts to ensure they don't display full account numbers.
• Financial monitoring – Although IdentityForce provides monitoring services, maintain your own monitoring by checking bank and credit statements immediately upon receipt. Watch for missing statements, which could indicate unauthorized address changes. Sign up for banking transaction alerts and regularly review your IRS and Social Security accounts for suspicious activity.
• Digital protection – Use IdentityForce's mobile VPN, which has a 2GB monthly limit, on public networks and maintain strong personal security through its antivirus and antispyware software, active firewall protection, and password manager.

The monitoring and alerts IdentityForce provides are paired with preventive measures for identity theft protection.

Our methodology

A thorough review takes more than reading promotional materials or skimming other articles. Our specialists have developed and refined specific testing criteria to examine how IdentityForce performs in real-world conditions. We focus on five key components of identity theft protection, each weighted according to its importance in keeping you safe.

• Protection features (30%) – Our team thoroughly evaluates core security capabilities, from credit bureau monitoring and dark web surveillance to Social Security number tracking and comprehensive financial account protection. We test each feature's effectiveness in detecting potential threats.
• Monitoring and alerts (25%) – We rigorously assess the alert system's performance, measuring response times, alert accuracy, and customization options. This includes testing how quickly and reliably the service identifies and notifies users about various types of suspicious activities.
• Recovery services (20%) – Through systematic testing, we evaluate restoration specialists' responsiveness and effectiveness, examine insurance coverage details, and verify the quality of identity theft recovery support. We assess both the availability and competence of support staff.
• User experience (15%) – We comprehensively test the platform experience from initial setup through daily operations. This includes evaluating mobile app functionality, dashboard navigation intuitiveness, and the accessibility of educational resources.
• Value for money (10%) – We analyze pricing across all tiers against available features, comparing family coverage options and overall value against major competitors in the identity protection market. This helps determine whether the service provides appropriate value for its cost.

For more details, read about our testing and methodology.

Conclusion

Through extensive testing and analysis, I've concluded that IdentityForce offers a compelling but mixed identity protection value proposition. Its strengths are detailed monitoring and family protection, which include coverage for unlimited children under 18.

The alert system's responsiveness and scope of monitoring options are especially impressive. The UltraSecure+Credit plan is great for users who want comprehensive protection. It includes quarterly three-bureau credit reports and strong financial monitoring tools. Mobile attack protection and anti-keylogging also give the system an extra cybersecurity boost.

However, would-be subscribers should keep some serious caveats in mind. Consumer service access continues to be an issue, with users complaining about communication problems and lengthy wait times. The mobile app experience is not anywhere near as good as the web platform, and the iPhone and Android ratings are considerably lower. Although the 30-day free trial allows users to try the service risk-free, some users report difficulties with the cancellation process.

Despite some issues, IdentityForce shines most for families looking for complete protection and users willing to sacrifice mobile access for extensive monitoring capabilities. Although relatively expensive, its layered protection options and unlimited child monitoring options make it excellent for family protection.

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