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SiteGround review 2023: shared web hosting made better?


SiteGround is one of the best shared hosting providers that has some unique qualities. It is a little expensive but it equips you with the latest tech like Google Cloud infrastructure and LiteSpeed web servers for outstanding performance. Plus, you get in-house security solutions, including a firewall.

But is it easy to use for absolute beginners? How secure and fast is it? In this SiteGround Review, we’ll guide you through all of our tests and provide answers to all your questions. You’ll find out everything you need to know about security, performance, usability, support, and more.

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Rating:
4.3
💰 Price:Prices start at $2.99/month
Uptime:99.99%
⚙️ Hosting types:Shared WordPress/WooCommerce and Cloud
🌎 Server locations:The USA, UK, Netherlands, Germany, Australia, Singapore
☎️ Support:24/7 live chat, email, and phone
🔥 Coupons: SiteGround coupon 80% OFF

SiteGround pros and cons

Visit SiteGround to learn more about the features

SiteGround prices

SiteGround is a slightly more premium hosting provider with shared hosting plans starting at $2.99 a month.

The host doesn’t offer dedicated hosting options, but it does have VPS services as well as cloud hosting available from $100/mo for very large and popular sites. But because shared hosting is the more popular option for site creation, we’ll mainly cover the shared hosting plan prices.

For starters, all 3 shared hosting plans come with free SSL certificates, email accounts, native CDN, automatic daily backups, unlimited bandwidth, and built-in caching. While there’s no free domain available, you get different server resources and additional features depending on the plan you choose.

PlanFeaturesPrice
StartUp1 website, 10GB SSD storage space, and up to 10 000 monthly visits$2.99/mo
GrowBig Unlimited websites, 20GB SSD storage, 100 000 monthly visits allowance, on-demand backups, staging, Ultrafast PHP setup, and a collaboration tool$4.99/mo
GoGeek Unlimited websites, 40GB SSD storage, 400 000 visits/mo, on-demand backups, staging, ultrafast PHP, private DNS, collaboration tool, white-label panel for clients, and priority support$7.99/mo

SiteGround plans are very impressive and offer reasonable prices. However, be mindful that the prices above are for a 12-month billing cycle, and after renewal, it will increase significantly.

Best Value

What we did to get the best bang out for my buck was purchase GrowBig with a 3-year in-advance payment. This way, the monthly price will always be $17.49/mo. The total – $629.64. No pricing increases or higher renewal rates.

For shared hosting, SiteGround offers a 30-day money-back guarantee even for renewals. You’ll get a full refund if the renewal period hasn’t yet started, but you paid already. In other cases, the first month's cost will be deducted from the refund.

All in all, SiteGround has complex pricing but offers really good value for money. The tools and features included are significantly more than what other shared hosting providers offer.

Hosting management – is SiteGround easy to use?

Concerning ease of use, SiteGround managed to make quite the impression, which landed it on the top of our best web hosting list. With a native hosting control panel and an interface that is easy to use, the provider made sure that everything is effortless to find and use.

After you purchase a plan, you are sent an email with all the account details. Once you log in, you’ll be welcomed by SiteGround’s user interface, which looks like this:

siteground-new-design-dashboard-2022-07

It’s kinda cool that SiteGround added some tips and suggestions on the homepage. It’s brilliant for beginners. Plus, the whole design and animation are very eye-pleasing.

The bar on the top includes all settings regarding your account, websites, billing information, the marketplace, etc. Of course, you can read, so we're not going to insist on telling you what’s in every single menu item.

Instead, we're going to focus on some of the most common steps each new website owner takes to create and manage a successful website. We're talking here about taking advantage of the control panel, installing WordPress, activating SSL, and creating a professional email account.

SiteGround control panel

SiteGround has ditched cPanel that the company was using up until 2020 and replaced it with Site Tools. It's an in-house developed hosting control panel – a modern and functional option that’s easy to use even if you’ve never seen any control panel before.

On the other hand, we did see many salty SiteGround reviews of grieving customers when the new panel was announced. Well, the king is dead, long live the king.

You can reach Site Tools from the management area of each individual website.

SiteGround-website-management-dashboard-2022-07

By the way, this is also a very useful interface as it has shortcuts to specific Site Tools menu items as well as WordPress admin panel login button.

We personally enjoy using Site Tools. The main menu on the left is easy to navigate, and each tool has an explanation. At the same time, you can customize it to fit your individual needs – pin the most used tools to the main screen.

SiteGround-Site-Tools-control-panel-2022-07

Also, this is the place where you see how much disk space you are using and how many visitors entered your website.

Overall, Site Tools is no less functional than cPanel. Plus, it looks better.

SiteGround for WordPress

WordPress installation on SiteGround doesn’t require much effort or prior knowledge. The provider will simply guide you through the needed steps. All you need to do is find WordPress installation in the main dashboard. Alternatively, you can click on Websites > New Website in the main menu.

You can also choose to migrate an existing website to SiteGround. It’s a free and convenient option – the host has its own WP Migrator plugin to help you smoothly change your hosting provider. In all other cases, simply choose a wanted app – WordPress or WordPress together with WooCommerce.

Steps-for-WordPress-installation-with-SiteGround-2022-07

After that, all you need to do is simply fill in the information such as your email address and password. Finally, you can choose to add some extra security for your website. We personally skip this one and fill security gaps with third-party tools.

Once you click Finish, it will take just a couple of minutes for the installation to be completed. SiteGround will then launch its WordPress Starter Sites plugin that helps you set up the actual website. You'll get to choose from a number of themes and set up the most common features for an easy start.

SiteGround Starter Sites plugin

Overall, the entire process is effortless. SiteGround proves itself to be a convenient WordPress web hosting provider that takes care of everything. You just need to select your options and think of a secure password (even that can be generated automatically).

Installing an SSL certificate with SiteGround

Unfortunately, SiteGround does not activate an SSL automatically but you can easily do that from the control panel.

In fact, you have 3 options, 2 of which are free.

Choice-of-SSL-certificate-in-SiteGround-control-panel-2022-07

For some reason, we wasn't allowed to choose the basic free Let's Encrypt that you get with 99% of the hosts. But we're not disappointed at all because WildCard SSL is free – it protects not only your main domain but all of its subdomains as well.

Premium SSL is good if you collect a lot of sensitive data from your visitors. It provides a $10,000 warranty.

In any case, select the certificate that suits your needs, choose a domain on which to install the SSL, and Activate it.

Free-SSL-installation-with-SiteGround-2022-07

Once you’ve done that, go to the HTTPS Enforce that you'll find in the left-side menu and make sure that it’s on.

Force-HTTP-settings-in-SiteGround-control-panel-2022-07

Altogether, getting your site protected with an SSL takes less than 2 minutes.

We're not even angry that it’s not done automatically. We get to see how well Site Tools function and feel like pro developers, seamlessly clicking through the settings.

SiteGround email hosting

SiteGround has a standard control panel-based email hosting option. The process of creating a professional email address with SiteGround is just as easy as creating a new website. If not easier. All you’ll need to do is think of a name for your mailbox and generate a secure password.

You can create as many email accounts with SiteGround as you wish, even with the entry plan. It’s great – having [email protected] makes you look way more professional than [email protected]

To do that, simply go to the Email Accounts section in your Site Tools management panel.

Creating-SiteGround-email-account-2022-07

SiteGround limits your mailbox is 512MB by default, but you’re free to change it anytime you want. Just press those 3 little dots by your email.

Email-accounts-managment-area-in-SiteGround-control-panel-2022-07

In the same menu, you can also reach your actual mailbox – it’s the Log into Webmail option.

SiteGround uses RoundCube email client, which itself is rather outdated. Nonetheless, it gets the job done. Plus, there is a convenient menu on the left added by the provider so you can set up autoresponders or forwarders.

SiteGround-webmail-client-interface-2022-07

You should keep in mind that for the email, you will be using the same server as your website. This means limited storage and that you are sharing reputation with all the other websites hosted on that server.

For this reason, free email accounts are good for casual use, such as collecting contact for submissions. For actual email marketing campaigns, you should look at paid options. Email hosting sounds fantastic in this case, like Google or Outlook.

The bottom line is that you don’t have to break a sweat about creating a professional email account with SiteGround. Not even a tiny, little drop. It should take just a few minutes, and nothing is confusing about the process. The limited storage and shared reputation kinda burst my bubble, but that’s why third-party email clients exist.

SiteGround staging

SiteGround is one of the very few providers that include a website staging tool in shared hosting (starting with GrowBig). When available, it’s an essential feature to keep your website’s development and improvement smooth and secure. Moreover, SiteGround makes it very easy to set up.

How does staging work?

Basically, you are creating a carbon copy of your website to test out changes or make improvements. Developers often use it as the first stage – this copy is only visible to them. Once everything functions flawlessly in this staging copy, you can push all the changes to the live version of the website.

To create a staging environment, all you have to do is give it a name and push on the Create button. If you have many features you want to test out, feel free to create as many staging environments as you wish. The sky’s the limit. Or your plan storage, in this case.

Crating-SiteGround-staging-environment-in-Site-Tools-2022-07

When deploying the changes from the staging environment to your published website, you can choose what to deploy. You can transfer all changes or just some files, depending on what you think works best.

Overall, we think it’s one of the best tools to have in your pocket. Plus, it is so easy to use that you don’t have to be a pro developer to take advantage of it.

So, to conclude this part of SiteGround web hosting review, all we can say is that it is very easy to use. The user interface is simple and functional. No matter what you want to do, whether it’s installing WordPress or creating an email account, you’re going to have an easy time doing it.

SiteGround hosting for business

SiteGround has a bunch of useful tools when it comes to website management. But as we found out, it has some cool stuff for businesses as well.

For example, if you opt for the Grow Big or more expensive plan, you can add collaborators to your account. This way, everyone will get their own access to an account and a specific project they are working on. This helps with workflow and security.

SiteGround is also a very secure, very reliable, and very fast solution for a small WooCommerce site hosting. Each new WordPress installation already has a pre-installed WooCommerce plugin, which makes it that much easier to start an online store of your choice.

And if you’re set on growing your business to new heights, SiteGround offers Cloud hosting plans that start at $100.00/mo. The plans are based on Google Cloud infrastructure, meaning the most high-end hardware will power your site.

The Cloud hosting plans are fully managed – SiteGround takes care of the launch, set up, and software. You, on the other hand, get a functional control panel to focus on your website.

Performance – SiteGround speed, uptime, and stress testing

SiteGround is one of the fastest providers we've tested when it comes to shared hosting. Not only that, but it is also highly reliable and capable of handling big loads of traffic.

We’ve tested SiteGround’s performance on the GrowBig plan. Which is not even the most expensive one.

SiteGround uptime and response time

At first, we looked at how reliable the provider is. Over almost 2 months, SiteGround had only 3 outages. It's a total of 7 minutes downtime. This puts the average uptime at a much desired 99.99%.

SiteGround uptime results

While the standard and SiteGround’s offered uptime guarantee is 99.9%, the actual result is much more impressive.

To put it into perspective, 99.9% would give us almost 9 hours of yearly downtime. Meanwhile, 99.99% equals just 52 minutes. Bravo!

SiteGround speed test

For the second SiteGround test, we wanted to check how fast the provider loads an empty WordPress installation from different locations. Fast it loaded.

SiteGround page speed comparison in different locations

My website is hosted in the US, so the website speed is best there – to get Largest Contentful Paint (LCP), it took 311ms. That’s just a little bit more than a regular eyeblink. Meanwhile, London and Mumbai times were a little slower. But even they were very much okay.

How do we know that?

Google’s benchmark for LCP is 2.5 seconds. SiteGround fits into that time with some seconds to spare.

But that’s not a real website. Next up, we installed a nice theme with demo content on it. Made it pretty heavy, in fact.

And SiteGround did not flinch. LCP increased to 0.8 seconds but that’s still very fast.

SiteGround page loading speed of built website

In fact, we believe that’s the fastest result for shared hosting that we got this year.

And… It’s possible to make it better.

SiteGround has many tools for increasing website speed. Some of them are automatically on, while others you can set up yourself. We wondered how much faster the provider could be if we maxed out on all the optimizations.

Well… 160ms faster.

SiteGround page loading speed of built website comparison with speed optimizations

For a human eye, this number is not a big deal. But for computers, it is.

If you’re in a competitive market, every tiny little detail counts. You need those 160ms to beat your competitors in search engine rankings and overall visibility. So SiteGround is a solid choice if you're looking for a fast hosting.

On the other hand, a real person won’t care if your website loads in 1s or 1.2s. So if it’s a personal website or a local business – don’t worry about the speed that much.

SiteGround stress testing

Finally, the most important thing is how much traffic and how well a provider can handle. SiteGround promises me 25 000 visits a month on GrowBig.

To see if that’s close to the truth, we’ve sent 50 virtual users to my website. And SiteGround received them with open arms.

SiteGround stress test

What’s important here is the blue line, which represents speed, and the grey line that represents visitors. That blue line should stay as flat as possible.

Flat it stayed. There was one bump, but overall, SiteGround did not care that we put major pressure on its servers. It remained as fast with 50 visitors on the site as it was with 0.

But are 50 visitors a lot?

Well, let’s say that there were 50 visitors on your website every single minute, and they kept changing. Some come in, some come out. That would mean 10s of thousands of monthly visits. So we think this test shows that SiteGround can handle more than its promised 25 000 visitors per month.

We can only give the host A++ for performance. It passed all of my tests with ease.

What makes SiteGround hosting fast?

SiteGround is capable of showing one of the best performance results because it has a very strong technology behind it.

  • Server location choice. SiteGround’s servers cover the majority of the world. You can pick a server from 7 locations – the US (Iowa), Europe (UK, Netherlands, Germany, Spain), Singapore, and Australia.
  • Newest technology and software optimizations. SiteGround implements the newest updates as soon as they are secure. Some of the examples that your website will be using are the newest PHP versions, HTTP/2 and QUIC, TLS 1.3, and OCSP Stapling.
  • In-house speed solutions. Ultrafast PHP and custom MySQL setup. For GrowBig and GoGeek plans, SiteGround introduced a custom PHP setup which they named Ultrafast PHP. For all plans, a customized MySQL setup is also implemented, which fixes the issue of slow MySQL queries, boosting the speed even further.
  • SuperCacher and SG Optimizer. SuperCacher is a 3-layer caching tool that reduces page loading times, caches static website content, and saves CPU resources. The SG Optimizer allows you to manage cache settings directly in your WP admin dashboard as well as gives you a bunch of useful tools for boosting speed.
Good to Know

SiteGround uses the most powerful Google Cloud server infrastructure, so you know you get the best hardware available in the market today. It's the behind-the-scenes setup that helps the provider stay on top of its game and avoid any technical issues associated with running your own servers.

The bottom line is that SiteGround’s performance is pristine. The uptime is better than guaranteed, and it loads websites very fast. Not to mention that the provider didn’t lose face when we loaded up my website. We made it hard on purpose, but SiteGround jumped through all the hoops. Plus, we got to see that all of the cool speed optimizations actually work.

SiteGround security

Like any other hosting provider that respects itself and its customers, SiteGround takes security seriously. To that effect, the provider has multiple safety features designed to protect its servers as well as all websites hosted on them.

SiteGround is in your face with how well it handles security, so we decided to see what the fuss is about. We weren’t disappointed. The provider doesn’t stop at free WildCard SSL certificates. Here's what else it offers:

  • Real-time monitoring system – the server status is checked every 0.5 seconds.
  • A custom web application firewall (WAF) – SiteGround adds new rules every year. Hundreds of them. This helps to protect from the emerging application vulnerabilities.
  • An AI anti-bot system – designed to block millions of threats every single day.
  • SiteGround Security plugin – it protects from common attacks such as brute force, common malware, and other issues, known all too well for the WordPress community.

Moreover, all websites enjoy daily automated backups. You can restore your website with a single click. Plus, you have the freedom of choosing what to restore:

  • Emails
  • All files and databases
  • Just files
  • Just databases

The backups are distributed and stored in different data centers for increased redundancy and security. So even if one copy is damaged, there's a perfectly good backup still available.

Another notable security feature is that all plans deliver a free native CDN setup. This helps to protect your website against DDoS attacks and blocks anything malicious as well. When your website’s content is distributed to multiple servers worldwide, the original IP is masked. Also, it can boost your website's speed for those visiting your site from a faraway location.

One downside to SiteGround’s security approach is that it makes domain privacy a paid option – $12 for the first year, and it costs $24/year to renew. A lot of domain registrars out there don’t even bother to charge for domain privacy. If you’re from Europe, however, you don’t have to worry about it.

Generally, we were happy with SiteGround’s security features. It’s a truly secure web hosting provider. While domain privacy is an extra expense, there’s a lot of additional security features that compensate for that.

SiteGround customer support

SiteGround offers customer support via multiple channels. The live chat, phone support, and help desk tickets are available 24/7. There is also an extensive knowledge base, a help widget on every page of your account control panel and Site Tools, and a smart AI chatbot.

We read a lot of SiteGround reviews, and they all said that SiteGround’s customer support is excellent. That, combined with a couple of Stevie Awards for customer service and the provider's claim of 97.7% customer satisfaction rate in previous years. Of course, we wouldn’t believe it, so we decided to give it a go myself.

The first thing we noticed was that SiteGround prefers you to use the help widget. It’s on every page, after all. The widget takes you to the Help Center where you'll find a ton of information in articles and tutorials.

SiteGround-Help-Center-2022-07

Of course, you might want to contact an actual person instead of reading countless tutorials.

SiteGround support proved to be very efficient and fast. And that’s what we’re looking for.

SiteGround video review

SiteGround hosting video review

SiteGround hosting review – final thoughts

SiteGround is one of the best web hosting services because of its high uptime guarantee of 99.99% and great speed of 311ms. All of its shared hosting plans include free SSL certificates, email accounts, native CDN, automatic backups, and built-in caching.

While the pricing is a bit premium, SiteGround employs the latest tech solutions, such as Google Cloud infrastructure and LiteSpeed web servers, to ensure the best performance. Plus, their customer support team is very professional and friendly.

If you didn’t have the time to sift through my way-too-long SiteGround review or want to refresh your memory, here’s a quick summary:

Feature
4.3
Premium hosting for business
Pricing
SiteGround prices start at $2.99/month. It offers good value for money with many advanced website management tools, strong security, and great performance.
Ease of Use
In terms of ease of use, SiteGround doesn’t disappoint. Even if you’re a beginner, you’ll have all the support you can get. Creating a website and installing WordPress is a few clicks away. So is setting up a professional email account. You should not experience any difficulties whatsoever.
Performance
When it comes to performance, this is where SiteGround shines brighter than all our futures. It scored 99.99% uptime, loaded my fully built website in under a second, and handled 50 visitors at the same time with ease.
Security
As far as security is concerned, SiteGround is not playing around. The provider implements several security features meant to protect your website. SSL certificates, DDoS protection, and daily backups are counted in.
Support
Live chat, phone, and help desk tickets are available 24/7. The knowledge base, help widget, and AI chatbot are helpful too. The not-so-fantastic part is that it takes you a while to locate the live chat option and the toll-free phone number.

So who do we recommend SiteGround to?

SiteGround's shared hosting is best for business websites, freelancers, and small agencies. Especially those who need to beat competitors in every department – the provider has all the tools and top-level performance to help you out.

Who we don’t recommend SiteGround to:

If you are going for a small personal site, SiteGround might be too much for you. After all, you don't buy a huge truck if you'll drive it alone daily in crowded NY streets, right? It's getting the right kind of service for personal needs that matters. That’s why we picked out a couple of alternatives that offer different services at different price points.

Best SiteGround alternatives 2023

SiteGround might be great but that doesn’t make it great for you. If you have different needs or requirements for a hosting provider, we would recommend looking at Hostinger or Bluehost

Hostinger

Hostinger is a much cheaper alternative to SiteGround that still manages to deliver great performance. The prices start at $2.99/month.

While the pricing difference is obvious, Hostinger is not much slower than SiteGround, when it comes to performance. What you do sacrifice though, is advanced website management tools – Hostinger is easy to use but doesn’t have as many features.

Bluehost

When it comes to functionality, SiteGround and Bluehost are almost on the same level. It’s just that Bluehost is way cheaper with the starting price of $2.95/month.

Bluehost focuses on WordPress hosting and includes many helpful features such as staging. It’s one of the best providers to start an online business. It's a good option if you don't require top-tier performance.

4.8 /5
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4.5 /5
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4.3 /5
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SiteGround FAQs

Comments

Renaldo
Renaldo
prefix 3 months ago
Siteground continues to provide excellent customer service no matter the time or circumstances! They always make sure my issues are resolved!
max
max
prefix 3 months ago
Best experience I've had so far with hosting. Would recommend 10/10.
Maia
Maia
prefix 5 months ago
I recently switched over from another host and have been SO impressed with SiteGround's customer service. Easily the most helpful chat I've ever used! I wish I'd made this switch years ago... I was with the previous host for 12 years and have been with SiteGround for less than a month and they have already surpassed all my expectations. I absolutely recommend their service!
Klemens Linvers
Klemens Linvers
prefix 5 months ago
Very good service for a non IT professional as myself.
Allison
Allison
prefix 6 months ago
The customer service is always so helpful. I continue to recommend SiteGround for clients needing better, faster hosting. It isn't the cheapest but it is worth the money.
Sam
Sam
prefix 6 months ago
I use SiteGround for my personal site and client websites. The company I used to work for hosts their 2 sites on a SiteGround Cloud plan. Their sites get over 1.5 million page views per month and work flawlessly. There is no other host I would use at this point. I've had many horrible experiences with other hosts, but SiteGround just works. When I have a problem, they respond immediately via chat and usually fix the problem in a matter of minutes.
Stacey Mayer
Stacey Mayer
prefix 7 months ago
Yes! Finding the chat is a hassle. But once there, they are the best. Friendly and oh so patient. They know the answers to every little issue! I just wish the chat didn't take so long to get to, as others have also commented.
Jhon
Jhon
prefix 8 months ago
SiteGround is the best hosting I have had so far. I have been working with websites for 10 years and I have never felt so comfortable with speed, security, customer service, and price
Frankie Jordan
Frankie Jordan
prefix 9 months ago
I had just transferred one of my website from another hosting service to Siteground. The process was smooth and quick. The last step was pointing my domain form the previous host to my new sSG location. The process is plain and simple but I got confused. Each time I contact SG for assistance they walk me thru the process quick and simple. Thank you for your assistance.
Ben
Ben
prefix 9 months ago
Excellent service yet again. Fast, professional, and knowledgeable...

My only complaint (and this is not with the support personnel) is how many hoops you have to go through before you can get to the chat option. Sometimes you have a big issue and just need to talk to someone without having to jump through a bunch of basic knowledge base articles. I get it though... if they didn't do that, the chat would be swamped.
Geo Behr
Geo Behr
prefix 9 months ago
Once you get access to a person live via chat or phone, they are the BEST! Unfortunately the website does everything it can to hide CHAT and PHONE support options from you. I spent 30 mins trying to find a CHAT button. I went through 'SALES' path and once connected they fixed my problem quickly.
Craig
Craig
prefix 9 months ago
SiteGround support chat has been excellent the few times I have needed to contact them. For today's NameServer problem, Nikola was quick to respond and immediately addressed the issue. I made the changes he directed and was finished within minutes. This is the kind of support that makes you actually enjoy needing help!
Kelly McClelland
Kelly McClelland
prefix 9 months ago
I've been using SiteGround for several years for personal and org websites. Of all my years in internet service use, I've never been disappointed with the excellent tech service team at SG! They are the best ever and wish the world had more teams like this.
Tatanisha
Tatanisha
prefix 9 months ago
Stefan was great. He provided detailed, yet easy-to-understand steps.
Robert L
Robert L
prefix 9 months ago
Service speed is tremendous. Help via chat or phone has ALWAYS been courteous, on point, and focused on solving the issue at hand. Cudos to the entire team at SiteGround
Marc T.
Marc T.
prefix 10 months ago
The best. Quick fast and eficient
Tad Wojnicki
Tad Wojnicki
prefix 10 months ago
Stefan K was courteous and fast, I loved it.
But after talking to him, I ran into some silly little problems that keep me siteless untill today.

I need someone to answer important questions, but,,,
I can’t find anyone to talk to.
Miriam Rodríguez
Miriam Rodríguez
prefix 10 months ago
It was quick and easy
Christopher Jacobs
Christopher Jacobs
prefix 10 months ago
He was very helpful and considerate.
AML
AML
prefix 10 months ago
Super help sorting domain issues by Luka. Always great service from SiteGround people!
Justin Roger
Justin Roger
prefix 10 months ago
The support is fantastic. Reply within minutes!
Albert Errington
Albert Errington
prefix 10 months ago
Great hosting & tech service. Just moved to SiteGrond from another hosting service. Huge improvement.
Keith
Keith
prefix 10 months ago
Great service. Thank you.
Marshall Ukpoma
Marshall Ukpoma
prefix 10 months ago
Great Support and very professional. Thanks!
Robert Garcia
Robert Garcia
prefix 10 months ago
Support is one of the reasons I've been here all these years. Awesome!
Mohammed Misbahuddin Shakeel
Mohammed Misbahuddin Shakeel
prefix 10 months ago
Have a blessed day!
Nova
Nova
prefix 10 months ago
They're the best hosting company out there
Chuck Stockdale
Chuck Stockdale
prefix 11 months ago
I have found Siteground customer service to be fast and capable. Chat could be a little easier to access with less clicking and drilling down.

Overall, very good service!
Jean-Luc
Jean-Luc
prefix 11 months ago
Lilko was phenomenal and answered all my questions. provided the correct links to make things work.
Fast to respond too. Happy customer here :)
Jared
Jared
prefix 11 months ago
Problem solved with immediate effect
michael todd
michael todd
prefix 11 months ago
GREAT support - query answered in minutes - Atanis was the Support person - very personable, couldn't have been more helpful.
Ali Kayn
Ali Kayn
prefix 1 year ago
Diana T. was amazingly patient and over a long chat session she was able to clear the confusion created by an earlier piece of mis-information. Coming from an IT background and having paid my user support dues, I recognise how hard the job can be, and appreciate problem-solving expertise. Diana T. for employee of the month.
David T
David T
prefix 1 year ago
Tencho was very courteous and knowledgeable. He directed me to the tech team to further help with my issues.
Anna Buongiovanni
Anna Buongiovanni
prefix 1 year ago
I had a problem that was solved immediately, efficiently and kindly
Roberto C
Roberto C
prefix 1 year ago
The rep discovered my issue within 5 minutes, provided detailed steps on how to fix it, and boom, I was ready to go. Love the incredible support from Siteground!
Roland
Roland
prefix 1 year ago
My tech support was short and to the point. Fixed in 3 minutes. Thank you so so very much.
Aline
Aline
prefix 1 year ago
The support is - like always - very helpful! Really good to know that you can count on the Siteground team whenever it is needed!
Randy Brewington
Randy Brewington
prefix 1 year ago
knowledgable, quick to review and resolve the matter! excellent
Abraham Torres
Abraham Torres
prefix 1 year ago
A very good work, fast and accurate to solve the problem.
Kirsty
Kirsty
prefix 1 year ago
Ivan solved the problem quickly. Thanks.
eric
eric
prefix 1 year ago
Professional. Courteous. Resolved my issue quickly.
Jeanette Jones
Jeanette Jones
prefix 1 year ago
Had a hard time not being computer illiterate trying to negotiate and find support and an actual chat line. But when I did, Sonia was magical and was excellent and extremely patient with me.
I had my problem fixed thanks to her.
Ebenezer Ndimkorah
Ebenezer Ndimkorah
prefix 1 year ago
Amazing customer service. Great response time. Siteground is just top notch in customer service.
Helene
Helene
prefix 1 year ago
Julian was very patient with me as I tried to get the email settings on my new cell phone.
Jim Collins
Jim Collins
prefix 1 year ago
Very courteous and replied very quickley
Strato
Strato
prefix 1 year ago
I've been developing websites for 15+ years and was jumping from hosting provider to hosting provider due to unsatisfactory server performance, support, or a combination. Once I found Siteground, I knew I was home. I've been with them for 6+ years and they are the absolute best. Great hardware and top-notch support.
john zachary
john zachary
prefix 1 year ago
Quick and great help
Danny Hunt
Danny Hunt
prefix 1 year ago
Unusual problem with favicon. Siteground support found the cause, favicon location, resolved issue. (Plugin, theme). Thanks again.
Gina M Howarth
Gina M Howarth
prefix 1 year ago
He fixed my issue in about 30 seconds. Incredibly grateful.
Govind
Govind
prefix 1 year ago
The support is excellent .
Wolfgang
Wolfgang
prefix 1 year ago
Had a little issue with installing Wordpress. Chat was very competent and we hopefully solved it in minutes (will know in 24h). Chat took little longer to reply in the first place, but it was Dec 31st in the evening. So I was prepared that not too many support people would be available
GCS
GCS
prefix 1 year ago
Excellent service as usual!
D. Knox
D. Knox
prefix 1 year ago
I just changed over from my previous NS provider and it's like night and day. The service is such much better and the network performance is even better than I expected! This is the site for startups and new companies to receive quality support!
Adam
Adam
prefix 1 year ago
I've been with SG for years now and what keeps me with them is their UNPARALLELED customer service. Almost 2 decades making websites and they are far and away the best tech support experience I've ever had. Big props to the chat team.
Francis Pelletier
Francis Pelletier
prefix 1 year ago
The tech or rep was SOOOOOO patient with me... I was absolutely not sure what to do and he repeated many times and directing me the best he could and we did the transfer. Thank you again for a great service
Lloyd Register
Lloyd Register
prefix 1 year ago
Fix was fast and very courteous.
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